Recommended for: business and leisure traveling. Service 5, Quality 5, Reliability 5. I want to pay special compliment to their Chicago team. Our first driver arrived promptly, and, as I was having a bow-tie "malfunction" was courteous and quickly drove me to Ralph Lauren (within 1 minute, the "malfunction". was solved). The second driver was a polite and quiet guy We leisurely drove from the Lyric to the Hilton for the Gala, sipping chilled bottle water and chatting with the driver. The car was well appointed relaxing and allowed us to unwind for the next leg of our journey. The last driver, although a tad scruffier than the others, made great accommodations in that I called LINA limo and said that the event was ending earlier than anticipated (or I anticipated rather) and that I needed him to come about 45 minutes earlier. Sure enough he was there when I wanted, dispatch called me on my cell to tell me the car and plate number and we were whisked back to The James. Reliable service, great vehicles and drivers, and good chilled water when necessary. Absolutely Positively .