I AM NEVER, EVER, EVER RENTING FROM THRIFTY AGAIN. I don't think too many of my rentals with you ever went quickly and smoothly like, for example, with Budget and other rental companies when I sign up for something like your Blue Chip and get to go right to the car, or at least go through the check-in process faster. This rental experience, however, is and continues to be an abomination and a nightmare. I returned the car at DFW on time or a little early yesterday and the boy outside could not or would not print my receipt. I asked for the receipt and he said that his little device was broken. So I had to go downstairs, wait my turn at the counter, nearly missed the flight, and then finally they printed a WRONG RECEIPT after all that hassle. That receipt has my name on it and was billed to my credit card (that part is OK) but it is it clearly not mine as it lists Chrysler 300 instead of Dodge Caravan (which is what I had and what is in my rental agreement) and also a price of $151.77 instead of $221 or so. I spent hours trying to straighten this out with your customer service yesterday, 2/23/09. The manager on duty - "Jason" as the board at DFW said, was impossible to reach. Also, it was impossible to dial the DFW office directly. I only got transferred there after calling 877-283-0898 and insisting to talk to the manager. They transferred me to lost and found but not the desk or the manager. I don’t know how Mr. Jason got the word that I spent all afternoon yesterday trying to reach him, the “manager on duty” as the board said, but he did give me a call and left me a voice mail today giving me a one-hour window to call him. So I called him back and got his voice mail. The phone greeting says "Dollar" and not "Thrifty” so who knows whom I actually reached there.
And I just talked to your "customer service" where I was on hold for a long time, again, and then they told me that it would take up to ten days to resolve this issue. TEN DAYS for you to correct your mistake and give me the correct bill!!!!!! I will NEVER rent from Thrifty, and I will WARN EVERYONE I KNOW as well as everyone I possibly can against renting from Thrifty. People say "you get what you pay for." Well, in my car rental experience, Thrifty is a little cheaper but DEFINITELY not worth the headaches. One pays a little less but gets next-to-nothing. Cars are OK, but your customer service is extremely bad, the worst by far that I have experienced and not just in your industry. And you have the nerve to ask me to wait ten days to fix a problem that you created… AND SOMETHING AS SIMPLE AS GETTING THE CORRECT BILL! THIS IS AWFUL! THRIFTY IS AWFUL, AWFUL, AWFUL!
