This bank has horrible customer service and unfair fees. Not only is their phone customer service impolite and unfriendly, they often tell you that they can't do anything to help you. Then you go into a branch and wait for 10 minutes to get to a teller. Every. Single. Time. I stupidly banked with this company for 10 years, and after the last round of unfair fees, I've decided to take a stand and leave. I work in the Carew Tower and I have never waited for less than 10 minutes to get up to the one or two working tellers, the line winding around the pole and towards the door, while 3 or 4 "managers" sit happily in their offices gabbing on the phone. They have unwritten "guidelines" that they follow, that you, the customer, are not privy to, but they fall back on them whenever someone has a complaint. Do yourself a favor and try a small, local bank who will actually value you as a customer, rather than a pool of money to draw fees from.