I will NEVER do business there again after the manager on duty at noon on Thursday Jan 15th was so rude to me.
I had an iguana from Jacks Aquarium and Pets. She was given to me and my kids as a gift on mothers day last spring. I fell in love with the lil iguana. She was just a baby. She was cute and alert and just had a really cute personality.
The sales people at Jacks NEVER educated the buyer on proper care for her, I had never had one before so i was uneducated as well.
I looked online to find what to feed her, and how to care for her. All went well. She's had a heating rock in her tank (a HUGE tank I put her into) <--the sales guy at jacks only cared about makin a sale...he sold her in a tiny lil ten gallon tank with nothing more than a heating light and a stick in it....not suitable for a happy iguana. so i put her in a large 5 ft long tank, and had her a really nice little habitat going on. i was still uneducated tho. i had no idea that a heat rock could cause the severe injury it caused on her.
she got burned severely on her little tummy.
i called jacks to ask if they had any advice for me as i didnt evenknow yet why her tummy was crispy and hard like a big scab....the guy explained that it sounded like a heat rock incident...
i asked him what i could do to help her, he suggested soaking her in water to soften it up som to make her more comfortable. she could not move hardly with her tummy all scabbed up like it was. so i began soaking her daily for like 20 mins in warm water, it did soften her up some, but she was not improving. she became more lethargic and several times when i looked into her tank, i was afraid she was no longer alive.
on thursday, i put her in the kitchen sink on a rock for her daily soaking, while she was in there, i set my kitchen timer to go off in 10 mins so i could be sure to keep her water from getting too cold for her. in the meantime i went to clean out her tank. the timer went off, and my little iguana had drowned. i was beside myself, i tried to do cpr tried to get her to breathe, she made one gasp and died in my hands.
i was torn up. i was very upset. and distraught.
i called jacks to ask them if i could bring her body in to them to "take care" of it....
i explained to a girl named "angie" what had happend, and she was very kind, she put me on hold while she went to get the manager.
the manager got on the phone and said, "yes...this is so n so, what can i do for you?" i told her i was holding on for someone to come back...she said, "yeah, she told me your story, what do you want me to do?" i asked her if there was anythign they could do, i didnt' knwo what to do with her little body. the manager answered rudely and bluntly, 'well, you can either bury her or throw it in the trash.. i could not believe what just came out of her mouth. omg...i just hung up the phone at that point.
i called them back in 5 mins....angie answered the phone again and i told her to tell her manager that she was the most insensitive "bitch" i had ever talked to and i would never do business there again.
i can't believe for one thing, they just sell anybody anything with no education. (i found out after the fact that had i put some simple neosporin on the burns, that she would have healed up. i didnt know this tho, even the so called expert from teh pet store didn't bother to give me that tidbit of information that very well could have saved her life.)
if i owned a pet store, i would know all i need to know about the animals i was selling....i would educate buyers and see to it that if they were purchasing pets, that they knew all they needed for a proper habitat. when i received little lizzy iguana, all she had was a ten gal tank, a stick and a red light bulb for heat. nothing else.
they told me to feed her lettuce....(only lettuce)...i searced to find proper foods for her myself. i can't believe the unprofessional people at that pet store.
please never do business there. sales="" guy="" at="" jacks="" only="" cared="" about="" makin="" a="" sale...he="" sold="" her="" in="" a="" tiny="" lil="" ten="" gallon="" tank="" with="" nothing="" more="" than="" a="" heating="" light="" and="" a="" stick="" in="" it....not="" suitable="" for="" a="" happy="" iguana.="" so="" i="" put="" her="" in="" a="" large="" 5="" ft="" long="" tank,="" and="" had="" her="" a="" really="" nice="" little="" habitat="" going="" on.="" i="" was="" still="" uneducated="" tho.="" i="" had="" no="" idea="" that="" a="" heat="" rock="" could="" cause="" the="" severe="" injury="" it="" caused="" on="" her.="" she="" got="" burned="" severely="" on="" her="" little="" tummy.="" i="" called="" jacks="" to="" ask="" if="" they="" had="" any="" advice="" for="" me="" as="" i="" didnt="" evenknow="" yet="" why="" her="" tummy="" was="" crispy="" and="" hard="" like="" a="" big="" scab....the="" guy="" explained="" that="" it="" sounded="" like="" a="" heat="" rock="" incident...="" i="" asked="" him="" what="" i="" could="" do="" to="" help="" her,="" he="" suggested="" soaking="" her="" in="" water="" to="" soften="" it="" up="" som="" to="" make="" her="" more="" comfortable.="" she="" could="" not="" move="" hardly="" with="" her="" tummy="" all="" scabbed="" up="" like="" it="" was.="" so="" i="" began="" soaking="" her="" daily="" for="" like="" 20="" mins="" in="" warm="" water,="" it="" did="" soften="" her="" up="" some,="" but="" she="" was="" not="" improving.="" she="" became="" more="" lethargic="" and="" several="" times="" when="" i="" looked="" into="" her="" tank,="" i="" was="" afraid="" she="" was="" no="" longer="" alive.="" on="" thursday,="" i="" put="" her="" in="" the="" kitchen="" sink="" on="" a="" rock="" for="" her="" daily="" soaking,="" while="" she="" was="" in="" there,="" i="" set="" my="" kitchen="" timer="" to="" go="" off="" in="" 10="" mins="" so="" i="" could="" be="" sure="" to="" keep="" her="" water="" from="" getting="" too="" cold="" for="" her.="" in="" the="" meantime="" i="" went="" to="" clean="" out="" her="" tank.="" the="" timer="" went="" off,="" and="" my="" little="" iguana="" had="" drowned.="" i="" was="" beside="" myself,="" i="" tried="" to="" do="" cpr="" tried="" to="" get="" her="" to="" breathe,="" she="" made="" one="" gasp="" and="" died="" in="" my="" hands.="" i="" was="" torn="" up.="" i="" was="" very="" upset.="" and="" distraught.="" i="" called="" jacks="" to="" ask="" them="" if="" i="" could="" bring="" her="" body="" in="" to="" them="" to="" "take="" care"="" of="" it....="" i="" explained="" to="" a="" girl="" named="" "angie"="" what="" had="" happend,="" and="" she="" was="" very="" kind,="" she="" put="" me="" on="" hold="" while="" she="" went="" to="" get="" the="" manager.="" the="" manager="" got="" on="" the="" phone="" and="" said,="" "yes...this="" is="" so="" n="" so,="" what="" can="" i="" do="" for="" you?"="" i="" told="" her="" i="" was="" holding="" on="" for="" someone="" to="" come="" back...she="" said,="" "yeah,="" she="" told="" me="" your="" story,="" what="" do="" you="" want="" me="" to="" do?"="" i="" asked="" her="" if="" there="" was="" anythign="" they="" could="" do,="" i="" didnt'="" knwo="" what="" to="" do="" with="" her="" little="" body.="" the="" manager="" answered="" rudely="" and="" bluntly,="" 'well,="" you="" can="" either="" bury="" her="" or="" throw="" it="" in="" the="" trash..="" i="" could="" not="" believe="" what="" just="" came="" out="" of="" her="" mouth.="" omg...i="" just="" hung="" up="" the="" phone="" at="" that="" point.="" i="" called="" them="" back="" in="" 5="" mins....angie="" answered="" the="" phone="" again="" and="" i="" told="" her="" to="" tell="" her="" manager="" that="" she="" was="" the="" most="" insensitive="" "bitch"="" i="" had="" ever="" talked="" to="" and="" i="" would="" never="" do="" business="" there="" again.="" i="" can't="" believe="" for="" one="" thing,="" they="" just="" sell="" anybody="" anything="" with="" no="" education.="" (i="" found="" out="" after="" the="" fact="" that="" had="" i="" put="" some="" simple="" neosporin="" on="" the="" burns,="" that="" she="" would="" have="" healed="" up.="" i="" didnt="" know="" this="" tho,="" even="" the="" so="" called="" expert="" from="" teh="" pet="" store="" didn't="" bother="" to="" give="" me="" that="" tidbit="" of="" information="" that="" very="" well="" could="" have="" saved="" her="" life.)="" if="" i="" owned="" a="" pet="" store,="" i="" would="" know="" all="" i="" need="" to="" know="" about="" the="" animals="" i="" was="" selling....i="" would="" educate="" buyers="" and="" see="" to="" it="" that="" if="" they="" were="" purchasing="" pets,="" that="" they="" knew="" all="" they="" needed="" for="" a="" proper="" habitat.="" when="" i="" received="" little="" lizzy="" iguana,="" all="" she="" had="" was="" a="" ten="" gal="" tank,="" a="" stick="" and="" a="" red="" light="" bulb="" for="" heat.="" nothing="" else.="" they="" told="" me="" to="" feed="" her="" lettuce....(only="" lettuce)...i="" searced="" to="" find="" proper="" foods="" for="" her="" myself.="" i="" can't="" believe="" the="" unprofessional="" people="" at="" that="" pet="" store.="" please="" never="" do="" business="" there.="">she got burned severely on her little tummy.
i called jacks to ask if they had any advice for me as i didnt evenknow yet why her tummy was crispy and hard like a big scab....the guy explained that it sounded like a heat rock incident...
i asked him what i could do to help her, he suggested soaking her in water to soften it up som to make her more comfortable. she could not move hardly with her tummy all scabbed up like it was. so i began soaking her daily for like 20 mins in warm water, it did soften her up some, but she was not improving. she became more lethargic and several times when i looked into her tank, i was afraid she was no longer alive.
on thursday, i put her in the kitchen sink on a rock for her daily soaking, while she was in there, i set my kitchen timer to go off in 10 mins so i could be sure to keep her water from getting too cold for her. in the meantime i went to clean out her tank. the timer went off, and my little iguana had drowned. i was beside myself, i tried to do cpr tried to get her to breathe, she made one gasp and died in my hands.
i was torn up. i was very upset. and distraught.
i called jacks to ask them if i could bring her body in to them to "take care" of it....
i explained to a girl named "angie" what had happend, and she was very kind, she put me on hold while she went to get the manager.
the manager got on the phone and said, "yes...this is so n so, what can i do for you?" i told her i was holding on for someone to come back...she said, "yeah, she told me your story, what do you want me to do?" i asked her if there was anythign they could do, i didnt' knwo what to do with her little body. the manager answered rudely and bluntly, 'well, you can either bury her or throw it in the trash.. i could not believe what just came out of her mouth. omg...i just hung up the phone at that point.
i called them back in 5 mins....angie answered the phone again and i told her to tell her manager that she was the most insensitive "bitch" i had ever talked to and i would never do business there again.
i can't believe for one thing, they just sell anybody anything with no education. (i found out after the fact that had i put some simple neosporin on the burns, that she would have healed up. i didnt know this tho, even the so called expert from teh pet store didn't bother to give me that tidbit of information that very well could have saved her life.)
if i owned a pet store, i would know all i need to know about the animals i was selling....i would educate buyers and see to it that if they were purchasing pets, that they knew all they needed for a proper habitat. when i received little lizzy iguana, all she had was a ten gal tank, a stick and a red light bulb for heat. nothing else.
they told me to feed her lettuce....(only lettuce)...i searced to find proper foods for her myself. i can't believe the unprofessional people at that pet store.
please never do business there. >
