I would not recommend this company to my worst enemy. This is definitely one of those situation ‘buyer beware’. I honestly don’t know why this company is still in business. Ultimate Movers continually, knowingly and blatantly lied to and deceived us from the very beginning. I hired and paid them to move household items from Tucson to upstate New York with a specific, non-negotiable delivery date. We live in Tucson and would only be in NY for a 2-week stay in a house that was barely habitable. It was critical that tools and other items on the load were delivered on or before the agreed delivery date. During our 2-week stay in New York, delivery dates came and went with no attempt initiated on behalf of Ultimate Movers to advise us of any problems with the delivery. We made multiple calls and messages and not once did anyone return our calls. When we were able to make contact, non-delivery was excused by telling us that “the truck broke down in Texas for 3-5 days” or “the truck broke down in ‘somewhere‘ in Indiana”, when, in fact, the truck was still sitting in Phoenix and had not even left their yard. They were happy to tell us whatever we wanted to hear knowing that they were not going to fulfill the promise. We ended up spending close to $1,000 replacing items that were on that truck. It was a complete nightmare and I felt as if I was being held captive. Most frustrating was the fact that no one at Ultimate Movers made any type of effort to offer explanation for their actions.
