I just had a really, really terrible experience with Speaker Repair and Reconing Service based in Denver, telephone number is 303-778-1617. Proprietor Mr. Jim Phillips
I brought a pair of Urei 809A studio Monitors in for a "simple" re-edge (AKA Refoam) job on about Jan 29. Firstly, I was told they would be ready by that Friday. then i got a call stating that due to some issues with another job, my order would be pushed back. no problem. I get the call to pick them up on about Feb. 6th -- no mention of anything amiss... just a simple, "your job is complete -- please pick up at your leisure" type of call...
I finally make it out there on Feb 12 to pick up...
I notice that there is a significant tear (about 1" in length) on the edge moving toward the center of one of the cones i was trying to have preserved. (that no one had the decency to mention beforehand, and would not have mentioned at all had i not noticed it); also the glue job around the circumference of the cone is also quite irregular, almost like the glue bead wasn't pressed down after application.
I refuse the pick up at that point. Subsequently, Mr Phillips calls me and proceeds to tell me that tearing the edge of the cone during a refoam is somewhat a common occurance and that it will not effect the sonics of the loudspeakers. He says this without ever seeing the refoam job done my his employee, "B."
He also refused to correct the problem (again without ever seeing how badly his employee messed up my JBL drivers). He takes the $15 dollar labor charge off and still charges me $90 for the materials (which btw cost ~$20 on Ebay if you are buying single refoam sets -- but i wanted a "professional" to do the JBLs instead of me risking damage to them -- what a mistake!) So in essence, I paid them to devalue the Urei 809A monitors I brought in for them to fix.
The (i think) owner of SoundTown (where Phillips rents space for his operation) described the cone tear as "BRUTAL" as I was picking them up after recieving no comfort from earlier conversation with Mr Phillips. I requested that he meet me down at his shop sometime this week so that he could see the quality of job his employees were doing in town, he flat out refused to meet me at the shop, at any time, to inspect the job.
So, here are some pictures of the "professional" job that soundtown did to my Urei 809A vintage Studio Monitors.
http://img409.imageshack.us/my.php?image=urei809hac kjob003lp4.jpg
http://img184.imageshack.us/my.php?image=urei809hac kjob007av5.jpg
http://img184.imageshack.us/my.php?image=urei809hac kjob005az9.jpg
Please heed my warning and take your speakers elsewhere for servicing. This "service" they provide now requires me to take the pair to another shop for a full reconing, as Speaker Repair and Reconing Service has ruined the cone in one of my monitors.
