If I had the choice to select ZERO stars, I would.
Husband and I went to her for 2 years. The office was disorganized, and there was paperwork everywhere, but we thought nothing of it at the time. We were encouraged to make deductions that we were unsure of, but were reassured that everything was fine. They did not want to see reciepts, and said that estimates were fine.
About 8 months ago, we were audited for BOTH years! They wanted all the money back with penalties (more than $3000) and interest (almost $600). Betty was helpful at first, meeting with us, collecting the paperwork we had, and also told us what we needed to bring to meet with the auditor, and what to expect. A few weeks (and more interest) later, we met with an auditor, but Betty didnt bring our original documents that we had provided to her just a few weeks earlier. Imagine our frusturation, and the auditor's frusturation.
After the initial meeting, betty still couldnt locate our important original documents (HUD1, W2, Paycheck stubs, prior year tax return, etc) that we had provided to her. Since then, i've been to the office 4 times and she always has an excuse of why the documents are not in her posession. My guess is, she has lost them. Now not only can I not dispute some of the legitimate claims made because she has lost some documentation, but I also now am worried about identity theft.
It's been 8 months later, and this still is not resolved. Please, please do not waste your time, money, and effort. It is not worth the return you get.
