I recently placed an order for a bridesmaid dress. The girls were given 5 choices of styles to choose from. When I called in my order, I gave all the pertinent info. the first time (credit card #, address, phone, etc.) I received 2 phone calls back in about a week and a half saying they did not get my info. (2 other girls received the same phone calls). I was also asked to email the info. to the store (stating that I allow them to charge my credit card, along with the dress style # and size). The wrong dress was ordered and it was large on me (I asked for the smaller size and they insisted I was a size 8). -So then I was forced to have it altered. At any rate, when I went in to discuss the dress I was made to feel as though it was my fault. I asked if they still had the original email I sent (stating the style) and Francesca said that they do not keep them (weird, considering it's proof that I allow them to charge my credit card!) Francesca did give me 25% off the cost of the dress and $10 off altering, however. Bottom line: Ask for and keep all receipts from this place. They seem very unorganized!
