Just posting this story around to let people know what my experience was:
Basically I took my turntable in for a "rush" repair. After they had it for a little over a week, the DAY before it was supposed to be done I get a call from Randy at All Service telling me that he couldn't get the part. The only solution he could give me was to install a temporary cable that he had, but I would have to pay full labor and parts costs for it, as well as the subsequent permanent install. Thanks for just about nothing. So the day before an event I'm out looking for another turntable.
According to Randy, Technics "can't do overnight" and are incompetent. That may be the case but it's surprising to me that even though All Service is payed to handle the repair, it's somehow acceptable for them to pass on these problems to me (and they haven't dealt with Technics before?). As far as I'm concerned I expect my repair made by the date agreed on. On the phone Randy gives me a price quote for the final repair.
To add insult to injury, my bill is $50 more than what I was quoted. When I go to pick up, I explain to Randy my dissatisfaction. He gives me the excuse that it was a rush job in the first place. He tells me that they offered to install a temporary part. He tells me it's all Technics fault. The higher bill was because they "got in there and cleaned up other stuff". Basically I got a lot of excuses.
Apparently All Service thought this was business as usual. I gave them ample opportunity to reconcile the situation and keep my business. They could have installed the temporary part for free, or reduced the labor cost to reflect my lost time and money and their totally short notice.
I didn't get the impression that they bend over backwards for their customers(which they claim), they didn't even apologize for the inconvenience. I am not one of All Service's competitors, and I'm no longer one of their customers.
