Our roof suffers obvious water damage after 11 years. The roof was warranted unconditionally for 25 years against water damage or defective workmanship. The Tom Leach Roofing representative (Aaron Ortman, pres.) has not made a good faith attempt to resolve the issue in the 90 days we have been negotiating with him. He personally inspected our roof prior to recommending a complete re-roof.
In order, he offered 1) to give us the name of less expensive roofers, explaining that three tab roofing only lasts 15 years (even though they guaranteed it for 25!) and that the flashing installation (identified by several other roofers as the cause of the rotted wood) was "just how it was done back then". 2) When pressed he gave me a bid for $550 off an $8500 roof job. 3) Pressed further and reminded of Oregon regulatory statutes, he offered a partial repair, one that two other roofers called inadequate. Even though he gave me a bid for a new roof as a solution to our problems, he staunchly maintained that his solution was adaquate.
When we agreed to his repair, on the condition that he pay the price of half a roof and rotted wood repair should his repair not satisfy our prospective buyer (we are trying to sell our house) he has taken his offer off the table and now claims to not understand the nature of the problem, refusing to do anything without further investigation.
They still have the same warranty statement on their bid. BE WARNED, you will have to fight tooth and nail to get them to stand behind it and it remains to be seen if they will in fact honor their promises.
