This company is horrible! I was going to be 2 weeks late on my payment, this company recently took over my loan from a crappy buy here pay here place in AZ.
I called them an let them know i was going to be late, and scheduled for the late payment as well as my upcoming payment. The total after late fees was 720$, when i spoke with the rep named Sarah she asked me how i am going to pay 720$ and she said isn’t that going to put me behind on other bills? I ignored her odd unprofessional statement and said just set the payment up.
When the time for the payment came i noticed an insufficient funds on my bank account, but the money was in there. So I replaced the 35 dollar fee and added another 50$ to my account just in case. A few days passed and i once again noticed another insufficient fee??!! So i called to ask them what was going on and how much exactly are they trying to run the payment for. Sarah then said don’t you remember our conversation on the 23rd? I said no, we did not speak on the 23rd. Sarah said she called me on the 23rd, I yelled at her and said why would i make my payments and why is making payments so important, oh and i also said to just take my van and that I didnt think it was such a big deal, she also said i was transferred to loan officers who said that i can overnight my payment or it would be set up for repossesion, but she said i said I don’t want to pay it anymore. I asked her to let me hear this conversation i supposably had with her and she told me i would need to contact a lawyer to hear it. I said so your not going to let me make a payment, and she told me they do not want to deal with people like me and they are taking my van. I asked her why she can flat out lie to my face about the conversation and i want to hear it, she said contact a lawyer and the call dropped.
I have never been so mad in my life, and I am still flabbergasted at how someone can flat out lie and say I had a conversation with them.. it blows my mind. I would like to contact a lawyer but do not have the time, resources or money for that.. and I’m sure she knew that when she refused to let me listen to this conversation I guess I had while I was sleeping.. I can’t imagine how someone could be so cold hearted, this company is not reliable, they are flat out con artists!
I never spoke with her, she never called me. I had no missed calls or received calls from the company. I do believe she may have messed something up, possibly even ran it for more then she should have, but in order to cover her butt she needed to make up some crazy conversation with me, however in order for me to hear this "conversation" i had, i need to contact a lawyer. Which as i said, is more then its worth.. however i would LOVE to see their reaction if i did hire one, and i would love to hear this conversation i had.
