I was disturbed by the other reviews on this site and had to make a post. I had been to numerous vets with my dog. For years he had bald spots and areas where his skin was really thick and nothing seemed to help. I thought he would always be this way. A friend then referred me to Dr. Prescott. At first I was reluctant since I had already been to so many vets. At the first appt Dr. Prescott sat down and took the time to listen to my story. I felt relieved when she said we can fix this! Now 2 months later he is looking so much better! His hair has almost completely grown back and his skin looks more normal everyday. I am glad I took a chance and tried one more vet.