My experiences at PGAH have been inconceivably awful. Not only are their prices considerably higher than the market average, but service is non existent. The majority of the employees portray a sense of entitlement and are quite unhelpful. When leaving the exam room after my first puppy visit, I was presented with a bill that was more than three times the quoted price of $60. My issue wasnt so much with the cost, but with the fact that I never once was given any indication that any extra services were being preformed. There is one amazing vet in the office (Harris), but without a good support team in place, its useless. The true test came when I woke up on Christmas Eve to a sick puppy. I called to find the practice open, but was told they were too busy and that Id just have to go to the emergency vet. While this is somewhat understandable given the circumstances, it was the turning point for me after so many other service let-downs. I asked for our records to be at the desk for pick-up as we would not be returning to the office. Fortunately, another local vet welcomed us in and FOUR minutes later, we were leaving with the needed antibiotics. Several days later, I receive a letter in the mail from a front desk worker, Jessica, saying that THEY had decided to discontinue services to me and my pet. Im assuming the letter I received was a form letter since it cited reasons that were completely unrelated to any of my experiences. Cost is not the key factor in veterinary service, but if youre going to command a premium, you had better be able to back it up with exceptional service. PGAH fails to meet any basic expectations of service stay clear!
