I had used this company numerous times in the past for my rental property and called them for a for a heating issue in late 2008. They came to the property relatively quickly and immediately got to work. Once they diagnosed the problem, they told me what needed to be done, procured the parts and completed the job. I paid for the job in its entirety as soon as the work was finished.
A few weeks later they sent me a bill for an additional $75 trip charge that was never mentioned. I told them I would not pay it since it was never disclosed that this charge existed. They fought with me and insisted that they did tell me about it. In my mind, had they actually told me, why was it not part of the original invoice? They kept sending me invoices once I told them that I would not pay a fraudulent charge. I then complained to the Better Business Bureau about their fraudulent business practices. I thought the dispute was settled and then found out a few months later that they had sent me to collections!
It is clear to me that for whatever reason this firm is willing to turn their back on a repeat customer and damage their reputation in the community for a mere $75. One of their employees made a mistake and did not advise me of the $75 trip charge so rather than making the employee responsible, they are trying to make their customer take the fall. I would NOT use this plumber. There are plenty of others in the Pittsburgh area that won't rip you off and try to ruin your good credit.
