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Kansas City Family & Personal Services

Recent Happenings

127 days ago

I had been a repeat customer until Expert Alterations incorrectly hemmed a bridesmaid dress and oil stains were found all over the dress virtually ruining a $200 dress. They also incorrectly hemmed two pairs of my boyfriend's pants. What really upset me was the lack of customer service I received from Nicollete in handling both issues. I will never return nor would I ever recommend Expert Alterations to anyone in the future.
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183 days ago


This place RUINED my jeans.

I went in to inquire about having a pair of PRPS Barracuda (Japanese Selvedge) altered. My inquisition was explicitly about whether or not she could taper the leg slightly (1/2") without cutting or otherwise changing the beautiful purple selvedge line on the out seam. This selvedge line is what defines PRPS premium denim. The woman (the owner, I believe) told me it would not be a problem at all and I thought we were in complete understanding. I even reiterated my desire to "keep the selvedge line intact."

When I picked up my pants, I was horrified to find that the selvedge line had been completely cut off of both legs. I almost cried. After a few minutes of her fumbling around in the back, pointlessly looking for the now un-attachable remains she re-emerged with a smile (and NO APOLOGY mind you) to offer to "compensate me on the work for the jeans I'd just dropped off." This job being a simple knee patch. I was shocked. She didn't even offer a refund on the taper job. These were $354.00 jeans,made of buttery Zimbabwean cotton, woven by hand on vintage looms in Japan and they are now effectively worthless. This place also operates a little denim and lady's fashion boutique next door, so for this to happen to such a highly sought after and collectible pair is just ridiculous. I could not possibly be more disappointed.

I had gone in for a few minor alterations and had been, for the most part, happy with their work.

Needless to say, this unfounded level of disregard for my specific request, coupled with a complete lack of understanding as to why the selvedge line was important in the first place has left me no choice but to once again begin a new search for a decent tailor in Kansas City. I'm beginning to lose hope.
Thanks for ruining my jeans and my week guys!
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375 days ago

Excellent service, I used a tailor over in Mission and was disappointed both in service and price. They were much nicer to work with at Expert Alterations. The address isn't correct. I think that is their old address they are over on Rainbow now just south of 47th street a couple of blocks
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511 days ago

I wish I could give this place negative stars. Don't go here. Pay the extra cash to go somewhere that is competent. They will lose your stuff and then make it sound like you never brought it in.
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609 days ago

Gines Cleaners has the fastest, friendly service I've ever experienced at a cleaners the owner and his daughter are always willing to help
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879 days ago

One of the finest little cleaners around. A personable and caring cleaners. Good on simple alterations too.
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989 days ago

DO NOT SHOP HERE! Me ordered my mother's dress through here, and they were terrible! They are unprofessional, cold, unorganized, and difficult to work with in general! They wouldn't return our phone calls, the voicemail box was full the majority of the time, and they dress was late! It's now 14 days before my wedding and the dress still isn't here! Also, there is no personal service, they are running around the whole time you're there acting like YOU ARE THE INCONVIENENCE! go to IDA'S Bridal Boutique -- 97th and Metcalf! They were a dream to work with -- we even sent them pictures of the wedding! (We have a backup dress for my mother there that they've special ordered for us in light of The Gown Gallery being so horrible! -- They couldn't believe it!)

STAY AWAY FROM HERE UNLESS YOU WANT ADDED STRESS WITH YOUR WEDDING!
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1101 days ago

Very unprofessional customer service, cleaners doesn't do a good job and offer some individuals coupons and other no coupons.
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