Kadomatsu plummbing has a very great worker named Marshall he should get a raise.
On the other hand, there are two employees whom work together that don't know how to use proffesionalism on the job with respect to Customer Service.
I think the Boss should know that sending an apprentice to do a journeymans job should be never done in a building with strict specifications and codes that must be complied with.
This particular job could have ended up with severe results if Marshall did not come and take care of the mess they created. Their excuses and incompitence by not doing the right thing and finishing what they started cause hardship on us and Marshall.
Toto has great products and they should be represented professionally by their representatives/ plummbers.
Mr. Kadomatsu please for the sake of your business take care of this type of problemmatic employees that show know pride and try to hide their mistakes with excuses, please teach them how important the customer is in this competetive business .
I applaud you Mr. Kadomatsu for resolving our situation with your expeditious decision to get the job done and done right.
Marshall should teach these fellas the definition of Customer Service and how it can really make the job easier.
Mahalo,
Red Tony........
