Dear Ms. Clark:
Thank you for contacting us about your experience in Birmingham, AL. We appreciate our guests taking the time to inform us about their experiences.
We apologize for the poor service at our restaurant. Since this location is owned by Southeast Waffles, LLC., we have forwarded your message to the franchise owner. Our goal is to make sure that our guests receive exceptional service and quality products.
Thank you again for sharing your experience with us. We express our regret and hope that we have the opportunity to serve you again soon.
Sincerely,
Avery
Waffle House Customer Support
P.S. Please retain your Thread ID in the message body. This will help us locate your information should you need us again.
[THREAD ID:1-HZM1WF]
-----Original Message-----
From: catdog1135206@aol.com
Sent: 8/23/2009 01:09:45 AM
To: Good Answer <ga@wafflehouse.com>
Subject: Waffle House Web Form Message
Hello, I choose not to give my address for fear of retaliation from this employee if you give her the address.
My husband and I had breakfast at this location today 08/22/2009 at 10:43 AM. Our ticket number is Ref.#0010.There is another ID on here too that I do not know what it is but I am sure you do it is Term ID:72221760. The Server number is 1 and the shift is 1. The server was very nice and does his job well and I have no complaint against him, the server Brenda or the cook who were all especially nice. I don't want there to be a mistake and have anyone think that these employees were not doing their jobs because they were doing their jobs GREAT! We chose this location because I had to be at work at 12:30 and thought we would have time to eat and get me to work in another part of town. We placed our order and our server was as nice as he could be as well as a server named "Brenda". These two people were GREAT and very professional. The male server who was so nice got our coffee, diet coke and our water immediately and then he brought our order minus my bacon order. We waited and waited and it was getting late and I had to be at work. My husband just ask him if he could get my bacon. It was sitting in front of the grill ready just waiting for someone to bring it to the table. It was a simple quite request. Nothing loud or demanding and nothing to set off the chain of events that happened next. Again the male server was very nice and said he would get it for me. THEN,a woman named "Sharon" walked right by the bacon SHE could have picked up and brought over to the table. I guess that would make too much sense to do that since she decided to "PERFORM" for us instead. She came over to our table holding her up hands and shaking them at us telling us "We only have two hands you know. All of us have only two hands and you will get the bacon when we have time." I was shocked as she still stood there shaking her two hands at us. She was very loud and everyone in the place saw this and it bothered me to be singled out, yelled at and having everyone in the place staring at us when all we wanted to do was eat and go to work. There is no sense in anyone coming for breakfast have to put up with her attempt at showmanship. It was a lousy, loud and humiliating performance! Humiliating to be for being yelled at and have hands shaken in my face and it should have been humiliating for her as well but I doubt if it was. She seemed pretty proud of her herself until I did tell her in as calm a voice and I could come up with that I do realize they have only two hands but I did mention to her that along with her two hands she (BY THE WAY, SHE WAS NOT OUR SERVER AND HAD NO BUSINESS DOING THIS TO BEGIN WITH) she also had a big mouth. We will not be going back and sure hate this because this is close to my home, the food was GREAT and the server Brenda, the gentleman that WAS our server and even the cook were really nice and courteous. I sure hope this Sharon person is not the manager there because she will certainly run off other customers with her nasty attitude.
Thank you for your time,
Former Waffle House Patron. I guess we will drive on down the road a little bit further to Cracker Barrel where I know I won't be yelled at and have hands shaking in my face.
Sherri Burtnett
