First i would like to say, my husband tried to have flowers delivered on valentines day by 1pm, i know a stretch.we are not upset about that, i left at 2:30, they werent here, my office closed at 4pm, they werent here. when my husband got home, he was in shock, no flowers, after i slaved over a dinner of "meatloaf" for him... LOL..anyway, he and my son were embarrassed they had nothing for me, we called the florist, asked for a refund, and were prepared to let it go, they said NO. well they said they would be delivered today, even though i said, i wont be there.. Not their problem. this morning, no note, no call, no evidence of any attempted deliver on valentines day. The flowers were delivered today, i emailed and said i was dissapointed and not at the office, someone emailed back to say someone was coming to get them, well i was at the office by then to pick up my flowers from across town. he said they were taking them and crediting our acct, minus the delivery chg, well they were not delivered, no evidence until today, a day late, dollar short. anyway, no apology without a list of "buts" no gaurentee on time, well once again, no evidence of delivery on the right day AT ALL.
they could have given me the flowers and credited partial or full amount.
