Summary: Paid a lot of money for the plumber to not fix what he was suppose to fix. Instead, he charged us for work we did not ask for. When confronting office staff about the problem, they would not return phone calls. Totally unsatisfied with the service performed, and I would recommend you find another plumber.
I was unable to attend when the plumber came out to fix a leak under a sink in our business, so an associate handled everything in my place. The plumber charged ~$350 to install a p-trap and about 1-2ft of PVC pipe to the drain in the building (which is right behind the sink he was suppose to be fixing). When explaining the work that needed to be done to me over the phone, it sounded like a lot. When I actually saw the work done (it took 1 hour for him), it amounted to nothing more than disconnecting the pipe from under the sink and adding a new one. Despite the work, the leak was still not fixed. The plumber said we needed a new sink because of a crack in the ceramic base. He said if I bought the sink, he would change it out for $180. After changing the sink out myself, no crack could be found in the ceramic. So, I paid $350 for him to not fix anything and do work no one asked him to do. When contacting the company to dispute charges, they informed me they would call back when they found the information to my case. They never called. I called again on the same day, and I received the same response with no call back. I called again on the next day and a representative named Tina said that because the charges were listed and someone signed off on it, there was nothing I can do. Overall, one complaint is paying for work that was not done and paying for work that was not asked for. If a supposed expert cannot tell what is wrong, it should be admitted at the beginning before any kind of work is to be done. Basic business practice. My other complaint is the office staff not taking care of the customer in an acceptable manner. If you say you will call, then you should call in a timely manner.
The only "good thing" that came from this is that the plumber showed up when they said they would show up. I guess getting a "free" drain he valued at $187 (regular drain mind you, nothing special like bronzed or brushed nickel) would almost make want to give this company a 2 star rating. Almost. That is until I look at Home Depot and see that charging $187 for a normal bathroom drain is outrageously expensive.
