Bank of America

Added on 01/08/2010
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741 Reviews

Reviewman
07/08/2013

Bank of America 1

Do not ever make the mistake of having any account with this bank!
They are the worst bank in the world.
They constantly find ways of ripping you off.
If you are ever short on your account and go over they will have the highest item go thru first and the smallest item last so that they can get you for as many bounced check fee's as possible.
There name says Bank of America, but they are the most un patriotic bank in the nation.
They have more hidden fee's than most banks and they are deceitful.
If you want to be in league with Satan than you have found the correct bank for you.
If you want to be treated honestly find somewhere else to go. Anywhere but here.

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Votes on this review: 1 Helpful / 0 Funny / 2 Agree / 0 Disagree

RichardP
08/31/2012

Bank of America 1

Getting Worse! With laying off seasoned employees, merging banks, it seems as if no one knows what the heck is going on! For a company who is trying to get "back up on the horse", they sure are going about it the wrong way!

Unfortunately Minden (Nevada) Bank of America used to be my favorite bank but not anymore. I usually am one to only post positive reviews; however, I feel that, to business owners such as myself, you should be aware. I own and operate my own business and I have close to 50 clients (many of whom I referred to this branch of BofA). Minden is a small town and I actually live closer to Reno but made it a point to travel to this bank in particular. I had the same teller I would request every time (Linda...what a sweetheart) and I knew all of the other staff.

Over the last couple of months, it has seemed quite hectic there, many new employees, etc. I asked why that was and apparently there was a merge with another bank and they were trying to get that all "figured out". I know how trying change can be so I was patient and continued to use this has my home bank. To me, this just screams disaster. The poor tellers looked stressed out and I didn't get the feeling that management cared or was going to help in anyway.

Things really didn't improve but I figured as long as "my" teller stayed and my accounts were handled quickly and with their usual friendliness, I could put up with the change.

Well this past week, to my great disappointment, not only was my teller not there but the new young teller that helped me had an attitude and was more interested in telling her fellow tellers how to do their jobs. I felt like i was taking up her valuable time. I was going to speak with the manager about what was going on but she was moping about looking like she was miserable. One of the tellers was asking her a question and she just stared at her and walked away. I ramble like this because it was just a very disappointing experience and now I am hesitant to recommend this branch to my clients.

I hope that this branch improves and that Linda is just on vacation. I think I may stick closer to Reno for a few weeks and try again next month! If things don't improve, I will be moving all of my accounts and clients' accounts to a more reliable and friendly bank.

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Votes on this review: 1 Helpful / 0 Funny / 1 Agree / 0 Disagree

iReview
05/16/2012

Bank of America 4

I've been a customer for almost a year now. (I switched over from U.S Bank because they take $8.95 a month just for having account and money disappeared all the time). At Bank of America I avoid a monthly fee because I eBank, which means I only use the ATM or internet to bank. BoA makes it simple so that I can deposit my money straight into the atm no envelope, the same applies with pay checks. The only downside is that I have since moved and the nearest location is in Desoto, MO nearly 35 miles away. You guys need to expand further down highway 67.

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Votes on this review: 1 Helpful / 0 Funny / 0 Agree / 4 Disagree

iseungxhaki
05/07/2012

Bank of America 1

HELLO KITTY DEBIT CARDS!!! <- probably the only best thing there..
I have been a customer here since... a year now. and its bad.
I've actually switched to usaa <being in the military> and trying to close-out my checking account at B of A and trying to deal with a fraudulent charge. Of which I called the store of which it happened and came to the conclusion to where they, the manager, told me to make a fraudulent charge. went through the whole signing process and got my money back. NOW, my parents sent me mail to my place becasue of some mailing problems, but B of A sent a letter that There was NO Error in it. and How I LIED about the whole incident and now they are going to charge me the money they gave back. This is B.S. Seriously not how consumer service is dealt with and another when my card was stopped when starting the fraud claim. NEVER gave me a Temporary Debit Card. and STILL waiting on my debit card 2 months going.
Thanks Bank of America for making decisions for me, for what happened and what didn't.

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Votes on this review: 1 Helpful / 0 Funny / 2 Agree / 0 Disagree

bobdeboobber
03/13/2012

Bank of America 1

WOW! This place, a disaster it is!

If nothing goes wrong, then all seems fine...but try to close your account or have some issue with your account and it's a nightmare...no one is in charge or has any authority (or knowledge) to do anything.

Long ugly situation with a CD renewal...short story, closed it and transferred to a credit union...what a nightmare...they kept $2000! For what? They didn't know...we eventually got it back...but what a hassle...just an "error" on their part that made a ton of work on my part.

Closed a checking account too at the exact same time as the CD....month later...$35 fee for low balance in the checking account! It was closed the same day as the CD (the CD kept us above low balance fee).

What happened? They closed the CD first, which then put too low a balance in the checking account and then stuck on the $35 fee.

CROOKS!

Run people! Do not do business with them...you will eventually really regret it!

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Votes on this review: 1 Helpful / 0 Funny / 8 Agree / 1 Disagree

christii59
03/02/2012

Bank of America 5

Their customer service is the BEST!

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Votes on this review: 1 Helpful / 0 Funny / 0 Agree / 10 Disagree

McCafe
03/02/2012

Bank of America 1

I say People need to get together to have BOA shut down. This bank Is truly very Corruptive . They need to be put out of Business for good.

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Votes on this review: 2 Helpful / 0 Funny / 8 Agree / 1 Disagree

UnhappyBOA
12/07/2011

Bank of America 1

I started with Bank of America as a child and kept their services until just after college. I was unhappy with their many fees, but as I always had a steady job, I didn't have too much trouble with this. Besides, I just thought many fees were the norm. However after learning of their many illegal actions and the many cases both private citizens and the US government held against them, and frustrated with the proposed $5 debit card fee, I closed my account and went to a local credit union. After I had closed my account, I had some difficulty because a paycheck was direct deposited to my old, closed account. When I called Bank of America about this, they told me the funds had not been deposited and that they could not hold them for me when they were received. Instead the funds would be sent back to my employer. Working with my HR department, I found out that the funds had actually been deposited and that the customer service representative had simply not taken the time to look it up and lied to me about it. When I called them again, they were unapologetic, refused to help me, would not send the funds to my new account, and were in general rude and unhelpful.

In short, most of my experience with Bank of America was a case of trusting ignorance. When I learned the truth about their illegal practices and went with a new bank, they were unhelpful and rude to me during the transition.

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Votes on this review: 1 Helpful / 0 Funny / 13 Agree / 0 Disagree

Kelly12345
11/28/2011

Bank of America 1

WORST BANK EVER!!!!!!! DO NOT DO BUSINESS WITH!!!!!!! Opened a credit card in Dec 2010 and charged on it along with other credit cards. Always at least paid minimum payments then paid a large payment to get my balance down and they decreased my credit line stating they ran my credit score and it is no longer what it was when I opened the account which happens when you use your credit line. I immediately closed my account. I feel like they are punishing me for paying my bills!!!!!!!!!!

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Votes on this review: 0 Helpful / 0 Funny / 11 Agree / 0 Disagree

abichara
11/16/2011

Bank of America 1

When it comes to commercial banking, these guys are the worst. They have even been recognized as such by the credit rating agencies, which downgraded their debt rating a couple of months ago to just above junk status. The only reason why it doesn't have a lower rating is because it's defined as a "Too Big To Fail" institution. In other words, the Federal Reserve has opened its discount window to it, practically free of charge. If that was the only perk they receive. They have a time bomb of toxic assets on the balance sheets, and nothing is going to stop it from imploding.

The government's patronage of this bank was never clearer in recent weeks, when BofA decided to move trillions of dollars (trillions, not billions) of worthless derivatives contracts off of Merrill Lynch's balance sheet and onto BofA's retail/commercial arm.

http://www.bloomberg.com/news/2011-10-18/bofa-said-to-split-regulators-over-moving-merrill-derivatives-to-bank-unit.html

The decision was done at the behest of counterparties to those transactions who wanted those contracts placed under the aegis of Bank of America, whose deposits are insured by the FDIC. The move was made so that Bank of America could avoid posting $3.3 billion in collateral to satisfy the company's creditors. In other words, BofA just got the taxpayer to essentially co-sign on as much as $53 trillion in worthless derivative contracts. Only in the world of Ponzi finance can such an audacious move happen, and the great part about it is that such a maneuver is completely legal.

For their part, the FDIC (who will have to make whole the bank's losses in the event of a failure and bank liquidation) was not too happy about this move. But the Federal Reserve Bank, who's their superior regulator, encouraged the move. Note that the FED is a significant shareholder in BofA, so they have an incentive in propping it up. Talk about "conflict of interest." Yes folks, our money supply is effectively backed up in part by derivatives and other worthless assets. So to recap, this is why the primary regulator of our entire banking industry is encouraging a functionally insolvent bank to respond to a credit downgrade by pushing its most toxic assets off its books...and onto the hands of the taxpayer. You can't make this stuff up.

This is exactly why the Glass-Steagall Act needs to be re-instated: without a separation of commercial banks and investment banks, what we end up getting is taxpayer guaranteed gambling in the form of derivatives trading. Instead of encouraging financial prudence and saving by insuring deposits in commercial banks, the FDIC is now being turned into a vehicle for socializing speculative losses. Basically, our government is no longer encouraging a conservative financial outlook; it is doing just the opposite, by encouraging speculation without any moral hazard in place.

Given their lack of action, we should not expect the government to rein in these practices. Reality is, Bank of America is the last company on Earth whose $53 trillion derivative portfolio we should be insuring.

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Votes on this review: 5 Helpful / 0 Funny / 12 Agree / 0 Disagree
Bank of America 1

While you have been fixated on Gaddafi's worthless ass, whose death won't affect your life one iota, Bankrupt America has just transferred $55 trillion of worthless Merrill Lynch derivatives into its retail (i.e., taxpayer-backed accounts) unit.

http://www.nypost.com/p/news/business/sleight_of_ha nd_uy96iNSbW99JHMRnbxgvfL


Have a nice day.

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Votes on this review: 0 Helpful / 0 Funny / 1 Agree / 0 Disagree

rabidsnail
10/21/2011

Bank of America 1

I had an automatic payment bounce in June. Bank Of America didn't notify me in any way. No mail, email, phone call, nothing. The company to whom the payment was due later took a double payment from my account. When I confronted them in September, I finally learned of the bounced payment.

Bank Of America's call center is among the worst that I have ever seen. They wanted me to punch in the numbers for my account and my birth date. Then I spent 10 minutes on hold. When I finally got to talk to an actual human being, that person needed my account number and birth date again. Why did the automated system want the information if the person eventually needed it anyway?

In the midst of layoffs, B of A is now getting ready to charge $5.00 a month for their debit cards. I now quote Senator Dick Durbin, who recently said "Vote with your feet, get the heck out of that bank. Find yourself a bank or credit union that won’t gouge you for $5 a month and still will give you a debit card that you can use every single day. What Bank of America has done is an outrage."

I encourage any Bank Of America customers reading this to follow the advice of Senator Durbin. Credit unions and small local banks are well-known for treating their customers like human beings and not just sources of revenue.

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Votes on this review: 0 Helpful / 0 Funny / 11 Agree / 0 Disagree

Sharon1969
10/20/2011

Bank of America 1

Bank of America is the worst mortgage company I have ever dealt with! Their customer service reps are incompetent, and they will all tell you something different. Even with you finally talk to a supervisor, they tell you that their reps have given incorrect information. I am going to refinance and plan to never deal with them again!

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Votes on this review: 0 Helpful / 0 Funny / 13 Agree / 0 Disagree

fitman
10/20/2011

Bank of America 1


Are you tired of being mistreated by banks?

Take out your money and put it into a credit union...

http://www.creditunion.coop/

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Votes on this review: 4 Helpful / 0 Funny / 9 Agree / 1 Disagree

rwaters839
10/05/2011

Bank of America 1

Anyone thinking about starting a mortgage with Bank Of America may want to reconsider. With all the reorganization, lay offs, and government involvement Bank of America is going through, you may find the over worked mortgage specialist at Bank of America making a lot of mistakes and not making deadlines as promised on your closing costing you more money than you expected.. I just completed the loan process with Bank of America and some of the problems I faced were, No communication with me or inability for the loan specialist at Bank Of America to take messages., loan information going to an email address I never provided or used costing valuable time, in other words I never received some very important information, not making the closing date on time, this is one of the most important necessities of a mortgage purchase, this failure on Bank of America’s behalf cost me the seller paid escrow fee of 1500 dollars, the whole process was horrible and this was a little mortgage for under 50K. Bank of America had me down for five and one half percent interest, most lenders are going for four and one half percent or under Its is more involved, what happens after your loan is approved, more than likely there will be more mistakes long term, you may have to deal with, lost payments, Bank of America changing addresses without notification, poor customer communication and many more variables. I pulled out of the loan the same day the documents were ready to sign and close, remember this was after the closing deadline, Bank of America offered me 1000 dollars to change my mine, I explained all the problems I had with this loan and no employee at this branch including the manager seemed to care.. They proved how fast they could work when they were loosing my account by getting the docs in at 9:30pm in order to save the account and make the second deadline. Do yourself a favor, the odds are against you. After all I was a 25 year customer, that doesn’t mean much these days. Remember, you have to live with a mortgage for a very long time so do yourself a favor, shop around for the best, most honest deal you can find.

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Votes on this review: 2 Helpful / 0 Funny / 15 Agree / 0 Disagree

JudithA
10/02/2011

Bank of America 1

Their stockholders are losing, their banking customers are unhappy...this may be the next bank to fail. Failure will demonstrate the dislike for their under-regulated policies, misinformed employees and general attitude. What a shame they don't improve before failure happens. Until I questioned a customer service rep. at B of A about a CD I have with them, I didn't understand why so many people wrote such degrading comments about B of A. They are a "no star" bank but one star is the lowest rating. They can't exist without stock holders and/or customers!! There are still good banks out there who are interested in customers, make their policies clear and train their employees to be positive and helpful. Now it costs $5. per month to access your own money...no thanks, that greed
and sad attempt to get out of the financial mess they dug themselves into should make all their customers run. I feel sorry for people who have a mortgage or any other long term commitment to these crooks! I mostly fear, not the thief with a gun, but the white collar criminals!

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Votes on this review: 1 Helpful / 0 Funny / 14 Agree / 1 Disagree

SICKOFBOA
09/16/2011

Bank of America 1

So my husband has been bank with BOA for years (30+) and they stink! We so can't wait to get away from them it isn't even funny. Not only are they shady I can't believe that they can sleep at night. The best thing that the government can do right now is to shut them down. They are out of control. They have decided that they are not going to stick with their word, etc and demand a bazillion dollars of us or attempt to foreclose on our home. My husband has done everything that they required of him to do and I guess one hand doesn't know what the other is doing there. To top it off and I know this may not be a big thing, but just the nail in the coffin that truly indicates to me that they stink to high heaven, is the other day my husband requested a new debit card due to his current one falling apart. He just looked at his account and noticed that they charged him $5 for replacement. Really? Seriously? Why wasn't he told this? He would have said, keep your lousy card. UGH we are pulling everything out of that bank PRONTO!

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Votes on this review: 1 Helpful / 0 Funny / 11 Agree / 0 Disagree

poorservice123 589
08/07/2011

Bank of America 1

This is the first time that I have been sooo disappointed with a company I wanted the whole world to know. The only reason I have to deal with Bank of America is because they bought out Countrywide Home Loans- As hard as times are this comany took away something that really helped the consumer-we are not allowed to pay our mortagae bi-weekly anymore. Anything that helped "the people" was removed, they know this is a faster way to pay out your mortgage. Why not help the very people who keeps you in business. If I thought I could-right now I would refinance and get AWAY from them-they are all about fatting their revenue and not about the customer AT ALL!!!!!!! IF it was possible to give no stars I would have. LSW

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Votes on this review: 1 Helpful / 0 Funny / 16 Agree / 0 Disagree

goldcountry
08/06/2011

Bank of America 1


Customers beware of Bank of America. My son and daughter-in-law applied for a loan modification several months ago. Their property has been posted and published for a trustee sale. The property is about to be sold because of Bank of America's incompetency. Because of this process the elderly grandmother who has lived on the property for twenty eight years will be homeless.






Catherine Newman
14661 Quartz Mountain Road
Sutter Creek, CA 95685

[email protected]

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Votes on this review: 3 Helpful / 1 Funny / 11 Agree / 0 Disagree

chemistryblues
07/30/2011

Bank of America 1

I hate Bank ofAmerica so much! The only thing they have good customer service for is when they GET your money.Once they get your business they don't care anything about what your situation is. When I was laid off from my job I had used all my severance money to cover my mortgage which lasted 6months.Then my savings ran out 2months later. I called them IN ADVANCE to tell them I could have issues paying my mortgage & I needed to know if anything could be done to make my payments more affordable. They said other than refinance there was nothing they could so because I was UP TO DATE on my payments. When I fell behind I called for arrangments & they said it was nothing they could do because I was behind in payments! Finally I sold my house & received a second check from Bank of America. I went to a Bank of America branch to cash the check. They had the audacity to charge me $6 because I didn't have an account. Mind you the check was only for $65.47 AND it was a Bank of America issued check!!!! Please don't bank here! I purchased my house through Countrywide which was bought by Bank of America. When I buy my next house & I'm going to be absolutely certain my loan won't be transferred to Bank of America. If it happpens I would refinance & take my business elsewhere!

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Votes on this review: 1 Helpful / 0 Funny / 14 Agree / 0 Disagree

afields
07/05/2011

Bank of America 1

i had been a customer of BOA for 15+ years, I was considered a "preferred" customer. Mortgage, before the sold it to WaMu, credit cards, cash reserves etc. My paycheck has been directly deposited since 1996 on the 15th and last business day of the month. I changed the direct deposit to be deposited in another BOA account in the interim, i deposited a paper check which ....now comes the good part... BOA put a 5 day hold on my payroll check. After endless time spent explaining to Angel and 4 other customer service asses at BOA, they were very sorry, but they couldn't give me $ they had not gotten from the other bank. Nevermind i was a "preferred" customer. They could easily track and did my semi monthly payroll deposits for the same amount of my deposit. I asked for the issue to be resolved with a "supervisor" however, Angel to me that his supervisior was not interested and had no intentions of taking a call from a customer and to write to him... by the way this is the address and to date i have not had a response from BOA

Hugo Ayalla
BOA Executive Relations
100 No Tryon
Charolotte, NC 28255

to resolve a 5 day hold that would be gone by the time my complaint was read if ever. I have since closed all 3 of my cash accounts with BOA and credit cards and credit lines. I was a customer of that bank for 15+ years and they showed their appreication of my loyalty by not giving a rat's a$$ about me leaving...

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Votes on this review: 2 Helpful / 0 Funny / 10 Agree / 3 Disagree

Dolgoff55
07/01/2011

Bank of America 1

My friend's daughter, Kris, had her debit card information lifted. This happened to me two years ago. Someone got ahold of the debit card data and proceeded to us it two hours away in other stores as a credit card. The cards were never out of my possession.

Well, the same thing happened to Kris, who banks at BOA. Not only did the theives clean out her checking account, but they also tapped into her linked bank account. She's out $3,000 plus. What was BOA's response - that Kris authorized the fraudulent charges.

My local bank returned every dime to my account. BOA is refusing to pay Kris, and they charging her overdraft fees and penalties.

My story - I have a small BOA account that I use as a holding accounting. My monthly check is direct-deposited, I earn nothing in interest, write no checks, only bank at the ATMs. For this, they want to start charging me $15 a month. For what?

They are slime. I think we should start a boycott of this greedy, horrid institution.

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Votes on this review: 1 Helpful / 0 Funny / 10 Agree / 0 Disagree

fish500
07/01/2011

Bank of America 1


I'm in Europe for two months. I told them the dates I was going to be here so they have them on file. Well, they cancelled my card!!!! They said it was compromised, etc, etc... I went to the ATM and the card never came out, it said "order to capture" . I understand that, I guess, if someone had access to my account information I would be in trouble. But, after spending two hours (international call) with them, they said they were going to issue another card that would be in Europe in three days. Today, two days later, Visa called me saying Bank of America decided not to proceed with that!. So here I am, with no card. This bank is very mediocre.

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Votes on this review: 1 Helpful / 0 Funny / 8 Agree / 0 Disagree

labkhand
06/23/2011

Bank of America 1

I'll give them no star at all but unfortunately, I don't have the choice here. In 2006, my account was compromised. I used to have a joint account with my ex husband that was opened in California. Later, as I moved to Texas, I closed the account, but my ex-husband re-opened the account and cashed my company relocation check and closed the account. After two weeks of going back and fort and calling the managers, I finally got my money back. The bank members actually helped my ex-husband perform this unethical activity. Later, my university alumni credit card through MBNA was bought by bank of America and the only reason I kept that credit card was due to the picture of the famous buzz and the association. Now, they just sent me a new credit card with no buzz and they claim that my information somehow has been compromised through a third party and they no longer have any associations with my university alumni. I am just totally disappointed of bank of America. They deserve NO STAR.

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Votes on this review: 0 Helpful / 0 Funny / 9 Agree / 2 Disagree

Vagabond
06/17/2011

Bank of America 1

Bank of America is extremly greedy bank...be careful, even if there is over draft of $0.01, they will charge $35...and the customer service laugh at you and say "Thanks for your business"....Way to go BOA...take more and more money from common people, give good bonus to your CEO....Soon we will have Bank Of China

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Votes on this review: 0 Helpful / 0 Funny / 14 Agree / 1 Disagree

sperryc
05/12/2011

Bank of America 1

MAY-2011:

On the phone with customer service for 35 minutes and counting. BOA can't figure out whether I have an account with them. They have no record of a recent $300 deposit I made. There is something fundamentally wrong with this picture. Getting transferred for a third time.

MAY-2011:

When I switched to Ally Bank, BOA literally wouldn't allow me to close my BOA checking account. I asked them how to do it and they said that I wasn't allowed. Since then, without telling me, they closed it themselves. Somehow, I was still able to deposit a check at a BOA ATM yesterday. Now, I'm told by BOA customer service, I'm going to have to visit the branch nearest that ATM "to see if I can get the check back." You can't make this stuff up.

JAN-2010:

As soon as BOA refunds me the fees that were assessed because of mistakes on their end, I'm taking my money and going elsewhere. In my rush to get out, I'm literally rolling the dice on a bank I've never heard of (Ally). I'm that dissatisfied.

There was a time when a nice online banking platform (like BOA's) was reason enough to stay with a bank. That time is ancient history. They're all good now. I will not miss BOA, nor the hours I spend on the phone with their friendly but mistake-prone customer service reps (who do not communicate with each other).

Don't get me started on TARP.

DEC-2009:

I do all of my banking, including all of my credit card business, with BOA, and I would have rated BOA a 5 prior to the 2009 xmas shopping season -- which is when BOA's customer service department decided to make a Scrooge out of me.

Long story short: multiple mistakes, lapses in communication, and a hair-trigger fraud detection service on BOA's end are holding up delivery of my xmas presents until 2010. The several hours I spent being bounced around from customer service rep to customer service rep weren't enough to remedy the problem.

In fairness, aside from its less-than-perfect customer service department, BOA does have a lot to offer: competitive APRs; free checking; online banking services (including what's proven to be idiot-proof bill payment, etc.) that are widely considered to be second to none; a nice rewards program; etc.

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Votes on this review: 12 Helpful / 3 Funny / 22 Agree / 18 Disagree

Corey518
05/01/2011

Bank of America 5

WTF is with all the bad reviews???

Pay your shit on time losers! Bank of America has never given me a problem, and has worked with me on everything I've ever needed. They didn't give me a loan for a 3000 dollar car because it was over 5 years old or something lame... but rules are rules. Not a big deal, I got a cheaper car. Only 30 dollar credit payments, and only that high when I'm maxedd out at 1500. Usually its more like 15 monthly! Customer service has been perfectly fine too.

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Votes on this review: 0 Helpful / 3 Funny / 6 Agree / 34 Disagree

letsgofly
04/28/2011

Bank of America 1

The worst F**KING Bank to deal with in the world. They are the biggest crooks and give you the most hassel in the world. I hate them with a passion and had the worst experience everytime i've dealt with them.
They would freeze your account for few hundred bucks and your card would get declined for no reason.
This happened many times before, and would be embarassing, and would make your blood boil for no reason. Their cust service sucks and charge for everything and are a rip off. Try to avoid this bank whenever possible. They SUCK BIG TIME!!!!!!!!!!!!!!!!

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Votes on this review: 2 Helpful / 0 Funny / 20 Agree / 0 Disagree

mattarantini
04/27/2011

Bank of America 1

Would not even consider me for a loan- treated me like a child.
Was tricked into having a "review" when they checked to see if I was eligible for a balance transfer at a lower percentage rate, then after the review lowered my credit limit from 4500 to 2000 I was told that they're not offering that rate at this time... not that I wasn't eligible but that it had suddenly disappeared.

Very disrespectful, Highly unsatisfied. Closing my account as soon as possible.

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Votes on this review: 0 Helpful / 1 Funny / 10 Agree / 0 Disagree

cme80
04/27/2011

Bank of America 1

I do not work for any finance institution but have several accounts with multiple banks - brokerages, stocks, mortgages, credit, savings, and checking. I have several years of experience with home mortgages as I am a real estate investor.

The worst bank I have dealt with is Bank of America. They have lost critical documents and always delayed my closing dates. They even gave me a 12k line of credit which I never applied for and then they suddenly took it away which dropped my overall credit score.

The most frustraing part about dealing with Bank of America is their lack of accountability. No one ever apologizes and they quickly blame the customer.

I strongly recommend using any other financial institution other than this one. They are by far horrible.

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Votes on this review: 1 Helpful / 0 Funny / 12 Agree / 0 Disagree

saluj
04/27/2011

Bank of America 1

First of all I would like to make it clear that I don't work for any bank. I switched to bank of America 1 month ago. I wired a lot of money to my parents in India. But they never received it. The transaction got canceled for some reason. But I never heard back from BOA and I was still missing my money. I called them a week later and they told me that my money is stuck somewhere.(But they never called to tell me that)

I was asked to get some information from India which BOA needed to pull the money back from India.I got the info in 2 days and called them back.
By that time they somehow already got the money back. Now here is the worst part.
I was missing a 1000 dollars in my account.
Reason:
They transferred the money at a exchange rate of 42 and got it back at the rate of 45. (The exchange rate was still 42).
So I lost [(my money)*42/45]=$1000

I told them that I never even got the money in India. They transferred the money, transaction got canceled and the money I got back was $1000 less.

The wire department was very uncooperative. They kept on pointing fingers at each. I have been on phone with a dozen of people for over a month now. My thousand dollars were still stuck and my folks needed this money one month ago.
Today I got a final call from them saying that they can't do anything about it and they are sorry that I lost the money.

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Votes on this review: 0 Helpful / 0 Funny / 8 Agree / 1 Disagree

CandiceD
04/26/2011

Bank of America 1

Customer Service personnel including account supervisors are in need of better training from their corporate office. They are not interested in keeping the customer- they are merely interested in proving they are right. They are all too eager to lose customers and assume no accountability for their actions. Policies and fees are constantly changing without notifying the customer. This is up to the account holder to research and keep up to date with these changes. Don’t we have better things to do? Think twice about joining this bank!

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Votes on this review: 0 Helpful / 0 Funny / 12 Agree / 0 Disagree

Localady
04/12/2011

Bank of America 1

I only put one star cause it was the least that I could put... I call this place SH_T of America.... Their policies are some of the worst and they are only out to screw the customer. I own several condo's and my credit score is well over 775... Little by little, I'm moving all of my money to other places. I have had accounts with them (due to their acquisitions) for over 30 years and most recently HAD $106,000 mortgage, $32,000 mortgage and about $50,000 home equity loans. I kept (notice the past tense) quite a few thousands in accounts.. I now notice that they are charging $3.00 for paper statements... They quit sending checks years ago... These people are CROOKS and out to nickel and dime the general public... I now have one of my mortgages at HSBC and they lost $500 interest this month alone on me. Little by little, I'm going to other financial institutions...

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Votes on this review: 1 Helpful / 0 Funny / 11 Agree / 0 Disagree

Blahdeeblah
03/26/2011

Bank of America 1

Worst f*cking bank EVER. Every day I'd get a text giving me my so-called "balance" to help keep track of spending--everything is inaccurate however. Last night the text from the bank said I had $5.82 as of 4.07pm, so I decided to buy a $5 footlong at subway. Next morning, what do I get? A motherf*cking NEGATIVE balance of $25.18 goddamn overdraft at 8am. Called customer service so they could fix the sh*t and what do they tell me? "Oh, all of the other charges in the past few days weren't processed until such and such date (WHICH THE DATES THAT I SUPPOSEDLY SPENT MONEY ON WERE COMPLETELY WRONG!). My issue is, HOW THE F*CK AM I S'POSED TO KNOW HOW MUCH MONEY I HAVE WHEN THEY KEEP F*CKING UP MAKING ERRORS? WHY THE F*CKIN HELL DOES THE BALANCE ON MY TEXT ALERTS NOT MATCH THE ONLINE BALANCE? AND WHY THE F*CK SHOULD I HAVE TO PAY THEM ANYWAY WHEN THEY ARE THE ONES TO BLAME FOR THE MISTAKE?!
CAUTION: LEAVE BANK OF AMERICA ALONE! THEY ARE FRAUDULENT, DECEPTIVE, GOVERNMENT CONTROLLED.
IF I COULD GIVE THEM NEGATIVE 20 STARS RATING, I WOULD! AND BELIEVE ME THEY WILL TAKE YOUR MONEY!!! I can't WAIT til Monday so I can cancel this lame excuse for an account and they will no longer steal money from my hard-earned pay check just so they can make a stinkin' profit!!!
And just fyi they did this to me several times before.

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Votes on this review: 5 Helpful / 5 Funny / 17 Agree / 1 Disagree

starqt246
03/25/2011

Bank of America 4

I have a checking and a credit card. I rarely have problems. It can be an annoyance though if you have to call BofA since their system is strictly automated & I had a looong wait time. I was charged an overdraft fee for a system automation errors which they fixed. The branches I deal with have good customer service personel who are helpful and friendly. Mostly, I love the online banking, the views, the acocunt info, bill pay and transfers, all very easy to work with.

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Votes on this review: 2 Helpful / 1 Funny / 2 Agree / 14 Disagree

Unsatisfied989 8
03/14/2011

Bank of America 1

Do not believe anything Bank of America representatives tell you. Look elsewhere for your mortgage. They purchased my mortgage about 6 years ago, and since that time I have never been late with a payment and my credit rating is very good (780).

After more than three months in the application process for a refinance, and each and every representative along the way telling me that we would try to close "next week", they suddenly decided that I don't qualify, as I am too big of a credit risk. I didn't receive a phone call, just suddenly received a declination letter. Afterword, they would not return my phone calls.

The real reason I was declined was that my application was for a 15 year 3.875% fixed note which would have kept my monthly payments exactly the same, but cut 10 years off the note. When interest rates started going up, they suddenly started delaying and eventually just sent me the letter.

The customer service is VERY VERY slow if you ever attempt to call in about your account, as well. There is nothing good about this company. You would think they would be more responsive to taxpayers after their fiasco.

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Votes on this review: 4 Helpful / 0 Funny / 12 Agree / 0 Disagree

Darkpalace
03/02/2011

Bank of America 1

B of A is terrible. I have it now since I don't have much choice and they have different branches. It has lousy service but it depends where you are. They just want to get more customers and don't care. I don't use it if I can get something else which is probably just as bad. Of course, now with out as much money and credit problem they first offered me a credit card and then refused it. I have my other one anyway. There is no telling what is really going on. Woe be to you if you need to call up customer service. It is lousy working temp there also.

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Votes on this review: 4 Helpful / 1 Funny / 12 Agree / 0 Disagree

azguy
03/02/2011

Bank of America 1

Bank of America is BY FAR the worst customer service in the banking business. First of all, they really do not want to provide customer service, they want you to go through this excruciating process of automated voice commands, which generally will never give you the answers to the questions you might have. Then, if you can FINALLY get a human voice on the phone, they will spend half of their time telling you how much they appreciate your business and value you as a customer.....and then they cannot give you the right answers to your questions! So, because they are not properly trained to really answer any questions, they then ask for permission to place you on hold so they can perhaps find someone that might have the answer. Ask for permission? What if you tell them "no"? Then you cannot get the answer? OF COURSE they can place you on hold, if that is what they need to do in order to answer your questions. Why would anyone object to that? On average, the last 5 inquires to BoA have had me on the phone for over 35 minutes, I have been passed around to 4-5 people, and then NO ONE has given me a correct answer to my inquiry. And, if you ask to speak to a supervisor, they will fight you tooth and nail. Apparently, they are more interested in not having a supervisor find out that they don't know what they are doing than they are about solving your problem. The very simplest of questions become HUGE problems for them. It is like they are DMV workers. DO NOT risk your money at this place, you will be so dissatisfied and frustrated it will make you crazy. The place has gotten so big, that no one is really doing anything to make it good, they are all just showing up for work and trying to keep their jobs. They are truly the worst customer services reps I have EVER dealt with. However, at least they are consistant. None of them can EVER answer questions properly. And it is funny.....you will get different answers to the same question almost every time. Just shows how poorly they are trained.

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Votes on this review: 0 Helpful / 0 Funny / 11 Agree / 1 Disagree

suzlwilliams
03/01/2011

Bank of America 3

I like the online bill pay and account review. However, they have very bad customer service. When I call they hang up on me almost every time. And you can't talk to a person unless you punch in ALL of your account info and then they still want to keep it strictly automated. When you go in to a bank they are always clueless and have never been able to answer my questions. But I think they are almost all that way. There's a big credit union in San Antonio that's much better.

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Votes on this review: 3 Helpful / 0 Funny / 3 Agree / 3 Disagree

a1gibson
02/22/2011

Bank of America 5

I worked with Bobby Rastifard at the All Western banking branch in Henderson. The mortgage sold to Bank of America and service has been great so far. Bank of America has been reliable when I call for questions at their customer service depatrment. A lady named Stacey really helped me out on some questons too.

I have to say that Bobby Rastifard, the branch banking exec, offered to help me learn about how things worked in the financial world. It was pleasant to know that Bobby actually was an expert in detecting fraud and identity theft. I learned that he had worked with federal and state law enforcement units in preventing fraud. When it comes to mortgages, he is a whiz. I will definately send all my friends and business to him.

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Votes on this review: 0 Helpful / 2 Funny / 2 Agree / 12 Disagree

happiduck
02/22/2011

Bank of America 1

It seems like Bank of America had its policies written by scam artists, they will do anything to take your money.

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Votes on this review: 6 Helpful / 0 Funny / 12 Agree / 1 Disagree

Sylvia Scott
02/20/2011

Bank of America 2

This bank is in trouble. Do not do business with it.

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Votes on this review: 1 Helpful / 0 Funny / 11 Agree / 3 Disagree

DannielleT
02/18/2011

Bank of America 1

Hate Bank of America!!! Worst customer service ever and constant mistakes are made. I have to call in every month to resolve a problem that they caused and it is never resolved. I have never in my life dealt with such an incompetent organization. For your own peace of mind go somewhere else.

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Votes on this review: 3 Helpful / 1 Funny / 14 Agree / 0 Disagree

Dannielle T
02/18/2011

Bank of America 1

Hate Bank of America!!! Worst customer service ever and constant mistakes are made. I have to call in every month to resolve a problem that they caused and it is never resolved. I have never in my life dealt with such an incompetent organization. For your own peace of mind go somewhere else.

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Votes on this review: 2 Helpful / 0 Funny / 11 Agree / 0 Disagree

Geniousmac
02/17/2011

Bank of America 5

Bank of America is a great financial institution that strives for excellent customer service and the best rates around. The best part about them is the financial calculators that they provide on their website. Such great information is provided for everyone and that is what makes this bank ahead of the game.

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Votes on this review: 1 Helpful / 3 Funny / 2 Agree / 24 Disagree

Amber74
02/17/2011

Bank of America 3

They have rather good customer service and to be honest that goes a long way with me. However what I'm not happy about is their fees. They have crazy fees, and charge you for everything and anything.

The joke about nickel and diming you to death is without a doubt in reference to Bank of America.

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Votes on this review: 2 Helpful / 0 Funny / 2 Agree / 7 Disagree

keicherm
02/11/2011

Bank of America 4

Bank of America has great online options for bill pay and easy access to account information. I never had a problem loging in or getting inaccurate balances on my account. I know that with most banks, it could take up to 2 to 3 days for any transaction to post to my account, and that is why I keep track of my spending habits and deduct it from my balance right away to avoid any overdraft fees. I love the fact that boa has branches all over, well especially where i live in western NY. Sometimes the customer services hold may be too long on the phones though...

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Votes on this review: 2 Helpful / 2 Funny / 1 Agree / 15 Disagree

cheer76moo
02/10/2011

Bank of America 1

Horrible company. Messed my credit report up by 20 points because after I paid my balance off there was still interest charges that I did not know about and they did not tell me about so after eight months I found out that my credit sucked because of a stupid $30.00 charge.

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Votes on this review: 3 Helpful / 0 Funny / 16 Agree / 1 Disagree

ginogolo
02/08/2011

Bank of America 1

B of A will never get my business again. I went to the local branch to withdrawl my funds and close my account and they told me I had to do it by phone, which I did. I was asked all the security quesitons and given a confirmation number and was told the check would be mailed within 10 days. On the ninth day they sent me a letter stating that I had to send them a notorized letter requesting the account be closed.

Needless to say, I am not happy. When the account was opened they asked me numerous security questions, why were they not adequate when trying to withdraw my money? They did not ask for a notorized letter when the account was opened, why is one needed now?

I asked for a manager and was told none where available but that they would call me within two business days! Some service.

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Votes on this review: 3 Helpful / 0 Funny / 12 Agree / 1 Disagree

lotusmist
02/02/2011

Bank of America 1

this is the worse bank i definetely don't recommend anyone to use, their security is awful even when you tell them whose robbing you the still keep and keep giving them your money, even when you change cards and when they finally do something nothing comes of it, defenitely i'm switching

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Votes on this review: 1 Helpful / 0 Funny / 9 Agree / 2 Disagree

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