eHarmony
1
ZERO stars. First of all, it struck me as odd that a site that charged so much would be so technically unsophisticated. Why don't they hire some good programmers, site designers, and testers with that money? The thing freezes up the browser a lot, esp in Explorer. However, the "delete photo" feature only works in Explorer but not Firefox, but the site freezes up more in Explorer than Firefox, so I have to switch back and forth if I want to edit my photos. The interface looks like a website from 10 years ago. Contrast to Facebook, which is free but functions 1000% better in similar features regarding messaging and managing pictures. THIS free Rateitall site functions better and has better features than eH!
The match list has no sorting or flagging features, so if you have lots of them, you have to keep clicking through them all. Many have the same common first name and, if you live in a big city, have the same city, so are indistinguishable. How tough is it to put a little thumbnail pic as one of the columns? Because of this, if I have little interest in someone, I immediately close it, and in my profile also told others to do the same if uninterested in me. I got lots of matches, many were absurdly unrealistic for me. I wanted to keep my match page manageable. I got like 20 a day! It was a waste of time going through them all ... and I did read each one completely before closing. I didn't want to read it again if I wasn't interested. I didn't care if someone rejected me outright; That was one less I had to read. I read other comments here of people who were offended by that. Sorry, I did that. It's not personal. The system felt more like "29 dimensions of randomization" and you probably were on someone's list that you didn't belong. I would not have aggressively closed so many if more of them made sense, and if they gave tools to manage the list, giving us some way of marking, ranking, commenting, sorting or flagging the matches, so I can track who is who.
Another thing, self evaluation is so useless. I hate those profiles. Everyone was "honest", "loving", "kind", "trustworthy", and "Love their family, children and animals", basically saying NOTHING. Who would NOT say those things about themselves?
I don't think many of the 100+ matches in the those few days were active or current accounts, because according to who's watching, only 13 of them viewed my profile in 6 days. A "last logged in" timestamp for the profile is a no-brainer. It should be there out of courtesy for their active users, who they should care about.
I made it to open communication twice in a few days because I responded promptly, but it was soon obvious to me that the people on the other end were probably just trying to get as far as they can with as many people as possible, and that was the goal. They wanted to communicate very soon after I joined. Their communication was canned, and it was obvious they were not really interested in me, did not even read the information in my profile or in anything I wrote back, repeatedly asking me generic questions that were already disclosed before. Both said things about themselves later that directly contradicted what was on their own profiles, so I don't even think they read their own profiles either, which *I* did.
Luckily all this happened within the 3 days of subscribing (plus 3 day trial) and I was able to cancel, or that is what the rep told me. There was no way I was going to go through another 6 months of operating that inane process. I had to call the CS number on the phone because the link provided on the TOS for cancelling within 3 days leads to an error message!!! It also says you have to send them a letter by snail mail to cancel!!! It says they must receive the request within 3 days!!! It would take 3 days to get there by mail. I called the number and the rep cancelled it, only after going through each communication I made and asking me why I was disappointed. So, I went through all the contradictions in the statements the matches made. Keep this in mind ... they can read all the correspondence. Then, she let me cancel. I'm going to watch my credit card statements from now on, from what I've read on here.
It makes sense that problematic and predatorial users would make up the majority of the accounts. All the active and sincere people will get frustrated and leave asap. Strangely, their expensive rates made me WANT to join because I thought it would deter creeps and trolls and non-serious users. I find it hard to believe that all those dead matches were paying customers.