Time Warner Cable

Added on 12/01/2003
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122 Reviews

Customersareev il
06/21/2011

Time Warner Cable 1

We've had cable, internet and phone bundled with Time Warner for 3 years. We've had outages lasting days at a time, and no credit for services not received. Technicians are all very nice, they all admit there is a problem, they all provide a temporary fix for it, then it happens again, and again, and again. Due to a recent custoemr service nightmare, we are leaving this company. I would advise anyone looking at Time Warner as a service provider to understand that customers are an inconvenience to them. You will be treated awesomely upon enrolling, then you'll be treated like something they can't get off the bottom of their shoes. They've far surpassed the terrible reputation they already had. Good luck!

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Time Warner Cable 3

They have not been in the phone game long enough to provide good service. I had to cancel their phone service because my land line phone was down a third of the time. Back to Verizon I went and what a world of (good) difference in services. Verizon wins hands down!

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Votes on this review: 4 Helpful / 0 Funny / 2 Agree / 0 Disagree

coco1985222
05/25/2011

Time Warner Cable 1

TWC is so annoying!!! Do you want cable? Ok, well here is what will happen if you try to get it from Time Warner. Have you ever been to a swap meet or a flea market or to Mexico where they try to sell you stuff and bargain and hassle with you endlessly until you eventually give in? Well that is what it is like dealing with these people. Its like the sales people have all of these sneaky techniques to confuse you while they pretend like they are helping you at the same time, just to screw you. Its sooo disgusting! Fortunately, I have learned to see through all the lies and sales pitches but I know there are many out there who have fallen into their web of deception (including me).

What I don't understand is how a company can just pick a price out of thin air to sell you their products. If I call and want to sign up for new service, they tell me the price and I sign up. But wait! We can give you a lower rate if you sign up for 2 yrs or even lower for 3! Or if you want phone, we can go even LOWER. Say, you want to cancel your service? We can give you a better deal!! We can go even LOWER! We're talking really low like $75/mo for digital cable DVR 2 cable boxes and internet! Is that crazy or what!

Yes that is freaking CRAZY!! Why the hell didn't you give me the low price in the first place?!?! Thanks for ripping me off for 2 years, you bastards.

Plus, the cable tv cut off all the time and froze and got all digitally weirded out many times. And the customer service is non existent. Of course if you are a newly interested potential customer they are just a hop skip and jump away. But if you are already a customer, they really don't give a crap about you because they already have your money.

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Votes on this review: 1 Helpful / 1 Funny / 3 Agree / 0 Disagree

abrush79
01/18/2011

Time Warner Cable 1

Our experience with Time Warner has been horrible. To begin with, their service was not good. We had the home bundle with internet, cable and phone. The internet was extremely slow in the evenings (we had the highest speed available); the cable frequently went out or stopped working; DVR would not record correctly. We felt like the cost was high for the product, yet they were the only service available in our area--felt like they were taking advantage of the fact that they had no competition.
We were signed up for paperless billing, yet never received a bill. What we did receive were nasty emails telling us our account was past due. After a few months of this, we signed up for auto withdrawal, thinking that the mean emails would stop. However, the payment would only occasionally come out, and we still received the nasty past-due emails.
At the end of November, we received a phone call stating that our bill was 2 months past due. I checked our account and noticed that a payment of $398 was suppose to be auto withdrawn the next day. I held off paying, hoping the auto pay would go through that month. Two days later, I left town for a conference, and my husband received a second phone call re: our bill. So he paid the billed, which was now $450, over the phone (all phone payment cost an additional $10 fee). Interestingly enough, Time Warner auto withdrew $398 from our bank account three days before they called my husband to make the $450 pmt, resulting in them taking a total of nearly $850 from us (did they not know they had auto withdrawn the money?!). Not expecting $450 extra to come out of our bank account, we promptly overdrew (thanks, TW). This was Nov. 29th.
Fortunately, AT&T had just become available in our area, so we decided to switch. However, getting our money back from TW was another whole issue. At first we were told we would receive a refund in 3-5 days. When the money was not returned and we called again, we were told it would actually be 5-7 days. We were also given the name and direct line of someone who was handling our refund. To TW's credit, at this point, we were refunded for the phone pmt fee and late fee; they also reimbursed our overdraft charges. After the revised refund date, we still had not received any money, so we called again. The individual "handling" our account had no record of us or our refund; however we had finally reached the correct department. We told them we wanted to cancel, but were informed we couldn't cancel until we turned all our equipment in. The woman handling our refund told us to contact her when we did so, and she personally would make sure we would receive our refund--in 15-20 business days from the day we cancelled service.
When we dropped our equipment off, we were missing a device for our phone, which neither my husband or I had ever seen. We were slightly confused and were trying to figure out what we should be looking for and where it might possibly be in our house. The girl receiving our equipment said (in a rather condescending manner), "Well you have one; you couldn't have had phone service without it. If you don't turn it in, we'll send you a bill, and if you don't pay your bill, we'll turn you over to collections." Now, my husband and I are a respectable-looking couple. We had been very polite with the girl and there was nothing in our dress or demeanor to lead one to believe that we frequently steal useless phone equipment from cable companies and refuse to pay our bills. For this girl to threaten to send us to collections was just poor customer service.
We turned our equipment in (yes, we even found the phone thing and turned that in too) on Dec. 17th. Our refund was "issued" on Dec. 30th. We finally received our refund on January 18th. I have family that lives on the other side of the country; any mail I send arrives in 3 days. Why on earth did it take 15 days (or 25 days from the cancellation day) for a check to come from a town less than 50 miles away? I suppose I should just be happy that I finally got my money back.

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Votes on this review: 2 Helpful / 0 Funny / 6 Agree / 0 Disagree

Breannamarie24
01/06/2011

Time Warner Cable 1

i hate time warner cable i have wanted internet upstairs for the last three months and they say just cause im a chick that they wont come and put it up there so i called for help but they will not come fix it.......ugg i hate time warner cable.

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Buckoff
01/03/2011

Time Warner Cable 1

They sold me on getting locked into a sweet (or so I thought) 3yr. deal with Cable, Internet, Home Phone. Everything was fine minus a few tolerable situations when I could not access the Movies on Demand. As soon as I added my wireless Internet for my Laptop it was downhill from there. My phone service is more down than up on any given day. I had no phone at Christmas and for two days after. I ran up my minutes on my pay by the minute ( those minutes are expensive) Trac phone. I am a senior on a fixed income. I started off trying to save money by combing the 3 services but it has cost me more in the long run in aggravation, missed calls and friends with important information, who thought I had changed my number. To top it all I had to deal with a snotty employee that acted like she owns the company who offered me ten dollars for my inconvenience.

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Votes on this review: 4 Helpful / 2 Funny / 4 Agree / 0 Disagree

mellly
12/06/2010

Time Warner Cable 1

THIS COMPANY SUCKS! The internet comes on every two seconds, and I'm lucky that I have internet right now. I WILL NEVER EVER BUY THIS AGAIN! Actually, I didn't buy this in the first place, my dad did. but when I'm rich and famous, I will make a public speech about how much time warner cable sucks, and how much net 10 prepaid cell phones suck. If anyone in my family gets rich and famous, I will force them to make a public speech about how much these two companies don't deserve a place on the face of Earth. The internet is horribly lagging, and it comes with so many wires that I can't tell which ones which. Sometimes, the internet just stops for days at a time, and I have to go to a library or a neighbor's house to do my homework. It deserves a zero rating, but it doesn't allow that.

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melaniefeng
12/06/2010

Time Warner Cable 1

THIS COMPANY SUCKS! The internet comes on every two seconds, and I'm lucky that I have internet right now. I WILL NEVER EVER BUY THIS AGAIN! Actually, I didn't buy this in the first place, my dad did. but when I'm rich and famous, I will make a public speech about how much time warner cable sucks, and how much net 10 prepaid cell phones suck. If anyone in my family gets rich and famous, I will force them to make a public speech about how much these two companies don't deserve a place on the face of Earth. The internet is horribly lagging, and it comes with so many wires that I can't tell which ones which. Sometimes, the internet just stops for days at a time, and I have to go to a library or a neighbor's house to do my homework. It deserves a zero rating, but it doesn't allow that.

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raphsas
11/24/2010

Time Warner Cable 2

When we received our December bill (11/23-12/22) we were shocked to find out that our bill went from about $123 per month to $196! Without any additions or increases in service. In fact, I believe there was a decrease in the number of channels available, and intermittent unavailability of HD channels.

We just hung up the phone with a rep, who informed us that our “promotion” had ended, which is why we were seeing the increase. I can understand that, but an increase of over $70?

As businesspeople ourselves, and as consultants to business, we believe that to offer $99 Triple Play packages to entice new customers, and totally give the boot to customers who might want to stay loyal to Time Warner is a most counterproductive strategy. TW should do everything it can to retain customers, instead of losing us to other vendors or for that matter driving us to other cable-less options.

Every book on business, all the top consultants say the same thing: "Keeping Customer is cheaper than getting them". Yet, Time Warner, in its infallible wisdom is doing just the opposite! Very baffling. And TW is not the only cable company that is following this “wisdom” of “get new customers, and screw the existing customers”. A report published on Nov 4, 2010 indicated that Time Warner lost 155,000 customers in the 3rd Q of 2010, only second in losses to Comcast, which lost 275,000 customers in the 3rd Q. And I suspect these numbers will just get bigger. That is about 1.5 million people who are unplugging their cable.

Even though TimeWarner Cable stock numbers look good – TM Cable shares rose 42% in the past year – the real story is in the cable customer losses. TimeWarner and Comcast are only alive because most customers still need them as their Internet Service Provider.

Unfortunately for us and for TimeWarner, we are about to make a decision to drop the cable portion of our Telephone/Turbo-Internet/HD Cable package, within the next few days.

After spending a good 15 minutes talking to the rep, who basically told us that the phone & Internet package would come to about $85+ taxes, we had no choice but to consider cancelling our cable service.

There is no way we can justify paying over $100 a month for the cable portion of your service, which has been spotty at best. If the sales rep worked for me, I would have empowered her to look around for what she can do to keep us as a customer, instead of asking “is there anything else I can do for you” and having me type <http://www.directv.com/DTVAPP/new_customer/base_pac kages.jsp&gt; into by browser to see what “deals” DirectTV was offering.

Perhaps after our “promotion” with DirectTV ends, we’ll shop around, again, for a cheaper promotion.

Someone at Time Warner Cable should wake up to the fact that not all of us are bargain hunters, that we want service and added value, and would pay for this - up to a point! Having your bill go up by over 50% in one month is not our idea of good business practices for retaining customers.

Sadly, it seems to us that Time Warner is only interested in “New” customers. So much for loyalty and retention.

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Votes on this review: 6 Helpful / 0 Funny / 8 Agree / 0 Disagree

snuglkitty24
10/09/2010

Time Warner Cable 1

We had Time Warner for 6 months, and in those 6 months we had to place over 40 tech calls. We never had a month of services working right. Our last tech call we were told by a supervisior that they would credit us and fix the problem. A week later we were shut off at the pole, when we called we found out that the supervisior that told us they would credit us put in the computer that we wouldn't get any more credits so they took us out of the system as an active customer. The next day after that they showed up at our house to get all the equipment.

So I guess this is how they fix a problem, by deleting it so they don't have to deal with us anymore

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Votes on this review: 1 Helpful / 0 Funny / 4 Agree / 1 Disagree

snyc1
10/04/2010

Time Warner Cable 1

The only reliable thing you can expect from Time Warner Cable is that they will promptly bill you and collect your money on a monthly basis. Aside from that, their ability to provide reliable service and prompt customer service is terrible.

Last month, my internet access was not working. It took 4 days before they could send a technician to my place. When I questioned why it would take so long, they explained that I was “lucky” to get a tech so soon.

This past weekend, my entire neighborhood (on the upper east side) lost phone and internet access. Many people were also without cable. The service went down at 11AM on Friday, as of Monday it is still not fixed. When I called to speak to a superior to ask why it was taking so long she said I was ‘lucky so far’ as some of their outages can last over 2 weeks. She actually had the nerve to boast about how long their outages last as though it were a good thing. While I was repeatedly told that this was an issue that they were working on, my neighbors were told that TWC did not see the outage as an emergency and did not want to pay an engineer overtime to address the issue. So the problem would wait until Monday to have someone start looking at it.

I am ending my abusive relationship with Time Warner and consider myself ‘lucky’ that I will be able to switch to a new provider of MY choice.

STAY AWAY from Time Warner Cable. They do not want your business.

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Votes on this review: 2 Helpful / 1 Funny / 6 Agree / 0 Disagree

jimmydrake
09/21/2010

Time Warner Cable 2

I live in L.A. and recently my girlfriend and I moved from Sycamore Avenue, 3 miles up the road to Fairfax Ave. We rent a small one bedroom unit. When changing our Time Warner Cable and Internet Service(which we had been subscribing to for the past 2 years) the customer service rep suggested we close out the old subscription and start a new service because it would be cheaper than a transfer. We said sure, who would not want to save a buck or two in this economy. They said to have the old cable box ready as well as 100.00 dollars and they would mail us the old bill which was around 100.00 to the new apartment. The cable was installed on a Thursday. On Monday, we got home from work and noticed the service was interrupted. We called customer service and spoke with a very rude uncaring agent who said they had sent our old bill to their internal collections and that our new service would not be turned back on until we called the collections department and paid the debt in full. We were very confused by this as we were instructed step by step how to proceed with the changeover by Time Warner themselves and followed precisely as asked. I asked how this could be as in two years we were never late or interrupted and never had a problem making payments. Also, they were JUST IN the new address installing the box 3 days prior!! Nothing delinquent here. They obviously made an error, either with paperwork, instructions to us or a glitch. Alright, I can understand that this is not a perfect world but when I asked the first agent I spoke with for help, not only was he rude but he was not trying to understand what happened and said we had to pay first and call collections between 9-5 the FOLLOWING DAY! We just worked 12 hours and want to relax in our new place after moving all week. He did not even listen. Annoying, but HERE IS THE REASON I AM WRITING THIS.....I called back and asked for a supervisor immediately and got one named PETER. When I explained the situation he said sorry there was nothing he could do. He said he cannot or will not make any customer exceptions. He did not offer any type of compensation or even a kind word. When all I wanted was for him to at least admit that it was an error on their part and not fair he said "it is a matter of opinion"!!!! Being in customer service for years I was shocked that someone with no empathy or people skills could be put in a position such as that. I also asked for a manager and he said it would take 24-48 hours for a call back. I said that if a manager calls me and apologizes for this inconvenience and accepts responsibility for their mistake I would not write any bad reviews and move on. Well...I paid up my bill in full, so they got their money but I never heard back from a manager. Extremely unsatisfactory customer service from PETER and Time Warner. Sorry Pete I gave you a chance.

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Votes on this review: 2 Helpful / 1 Funny / 2 Agree / 0 Disagree

nonamedas
09/19/2010

Time Warner Cable 1

Worst Service ever!...tech support guys ACTUALLY cut the phone connection probably because they did not understand the complicated issue I had. How Stupid..rookies...
Dont get it

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IhateTIMEwarne r
09/08/2010

Time Warner Cable 1

after 1 hour and 6 minutes on hold waiting to figure out why my bill has randomly doubled i figured i should share my comments with the world --- possibly the worst service ever. avoid at all costs. if i didn't have to have TWC in my building as my cable provider there is no way i would use the over priced service. in the past i have had RCN and was happy. i also had verizon for my phone and internet and was equally as happy. i spend more time on the phone (hold) with TWC. they came to install my phone and i ended up with fewer working jax than i originally had, my cable box freezes on a weekly basis and i have to unplug and replug my router routinely to get the internet to work. all for 2x as much as i originally agreed to pay. and i conveniently need to sit on hold for over an hour to work this out --- last time i was told i needed to call back to speak to a specific manager who apparently is never at work since every time i called she wasn't there. not sure how they intend to compete with the internet going forward as we can watch tv online and make phone calls online... side note - if you call from another phone and pretend you are a new customer they answer within 2 minutes. the client retention department can look back 4 months on your account bills, maybe that is some insight into how long they typically retain customers. the good news is you don't need to give any advanced notice when you leave them!!! time to start shopping for alternatives

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NYC56
08/23/2010

Time Warner Cable 1

TWC is Garbage! I called them today because i was recieving my mail late due to post office issues so i tried to explain that to them so they can remove the 7 dollar late fee. Aparently the bill i recieved this week was incorrect my usual bill is 130 a month they stated i owed 295!!!!! three service reps could not explain why i owed 295! so they transfered me to there sales Manager who WAS COMPLETELY DISRESPECTFUL AND SNOTTY!! she tried to give me this BULL Crap story that i owed money from past unpaid bills!!! funny thing is i spoke to a rep last month due to an upgrade change and she stated my bills were up to date!!! so where are these charges coming from ??????? do yourself favor and stay away from TIME WARNER CABLE The service is horrible, they lie, are rude and RIP YOU OFF !!

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ZACNLINDA
08/18/2010

Time Warner Cable 1

OMG i lovers Time Warner Cable i would give it 10.0. I AM F'ING KIDDING they are horrible. I move into my first apartment with my husband we called them 2 weeks before we moved in to set up a date they could not get to us until 4 weeks after we moved in there started the lovely relationship we will now know with time Warner. we finally get the services set up and we start to get a pink line through our TV. A guy comes for less than 10 min and says it was our TV (which was less than a month old at that time) and we thought that was a crock and a half. we call someone else in and he tells us that the DVR cords were bad and the guy before that should have tested them and fixed the problem then. a few weeks later a sales man from time Warner comes to are door telling us that we can get phone, Internet, and cable for 99.99 for 2 years with a 2 yr contract so we thought GREAT that's about 10 less than what we are paying now. we get our first bill and were outraged its was $160 and some change now with taxes and surcharges we all know that it would not come close to 160 and some change. i call someone about this and they tell me that they will have to have someone call me back. a week later with no call i call them back i can put on hold for EVER so i waited a few weeks and then called them back. still got the run around with them they sent me here and there with no help from anyone. so then while i am still waiting for someone to actually help me. we then start experiencing problems with our DVR. we would get a tiny picture with no sound. we finally get a service tech to come out and look at (that we can do but when it comes to having problems with the bill they don't want to hear it) he says that its to full because we had it at 40% i thought what the hell is the put of being able to have the room if you cant use it. so we then had to delete all of our shows. this happened twice. we also have times when it jumps all over the screen. well after this is all said and done i finally get back to the bill situation and get a hold of someone that wants to throw some BS at me and tell me pretty much that this guy did not offer it to me and if i had documentation i would have to bring it into a store. and i was outraged i don't have enough time in the day to clean my own house and spend time with my husband let alone go down and deal with horrible cx service rep. after talking to this guy for over 30 min he finally decides to help me lower my bill in what i thought was to take the phone off of my services for 120.20 because i think it is absolutely retarded when i have a cell phone and only got it because of the promo i did not receive. so i called time Warner today to see what my ETF (early termination fee) would be and he tells me..... THE PHONE IS STILL THERE!!!!! i was like ARE YOU SERIOUS because i was told it was taken off 3 times. he tells me he can now get it lowered to 93.18 as long as i get in another contract i was are you F-ING SERIOUS so next time i get my bill i have an ETF on there for down grading my services ya your insane no thanks good bye so needless to say if you want or think you want time Warner or a cable guy comes to your door, tell them you want it recorded and then can call you on the phone even if they want 2 minutes of your time DO NOT GET TIME WARNER THEY HAVE HORRIBLE CX SERVICES AND LIE ABOUT EVERYTHING THAT THEY SAY THEY WILL DO OR GIVE TO YOU STAY THE HELL AWAY. ps i wouldnt even give them a star but in order to publish i have to give them something they dont deserve once again!!!!!

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Whitlee Wi
08/10/2010

Time Warner Cable 1

1 stars

This is the worst cable company I have ever dealt with. We moved to NC from NY due to the military and up in NY we had Cablevision (who was wonderful!) Ever since we moved to NC, Time Warner has been nothing but a headache and unfortunately they are the only cable company that ha service in the base housing that we are in. Cablevision offered us a triple play (phone, Internet & cable) for $100 for the first year & that was up in NY where everything is way more expensive. Down in NC, Time Warner offered us the same services for $160 & claimed that it was a discounted price. Since we got them, we have had so many problems with the service. TV shows cut out constantly so we miss all of our favorite shows & when you call about it, they have the absolute worst customer service EVER! I have worked in customer service & i would never treat a customer like they have! They are terrible!!!!



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Godblessed89
08/10/2010

Time Warner Cable 1

I've had problems with this company over and over. Their customer service operators have NO manners, are impatient, and provide NO help whatsoever. I cannot understand why a company would hire such incompetent operators. I've also had problems with the men they have sent to fix my cable. I've even had to ask one to leave before he finished his service! I do not recommend this company to anyone, the prices are nonnegotiable in addition to very rude staff.

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cytoman
08/04/2010

Time Warner Cable 1

I had TWC service for 2 years. It was hands down the worst service ever. The TV came and went sometimes being down for days. The internet was SLOW. The kicker was when my telephone service went out for over a month. No notice, I wasn't late on a bill and no message to tell people that it wasn't working. TWC didn't even know until I called them. I had a dial tone but no calls could reach me. I lost a great job opportunity, was foreclosed, lost my house all because no one could call me. When I found out and called them (from a cell phone) they said opps too bad and turned me over to collection.
DO NOT GET Time Warner Cable.

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nextlevel
06/29/2010

Time Warner Cable 1

I am moving to Houston from Austin. Several days ago, I spoke with Time Warner and said that I wanted my service disconnected on Monday, July 5. I said on that date, I would return my two cable boxes and digital phone modem. When I turned on my TV about 6 PM this evening, there was no picture or sound. Because of "higher than normal" call volumes, I was on hold for about 10 minutes before finally connecting with a tech service rep. He did some trouble shooting which resolved nothing. He suggested I take my second cable box out of the bedroom and hook it up to the living room TV to see if the first cable box had failed. Ending that call, I made the swap, but there still not picture or sound. I called back a second time. This time I was on hold at least 20 minutes before connecting with a tech support rep. After about five minutes if discussion where I explained to problem to her a second time, she put me on hold "for three or four minutes." 20 minutes later, I'm still on hold. Walking into my home office, I see that the lights on the cable modem were all off. I also checked my Roadrunner internet service and it wasn't working either. That meant I would have been on hold until hell froze over because now my digital phone service and internet connection were also non-functioning. Here comes call number 3. Still about a 20 minute hold while waiting to talk with a live person. After giving my phone number, address, name and last four digits of my social security number for the 3rd time, I asked the rep if it were possible that someone had made a mistake and disconnected my service almost a week before it should have been. He put me on hold and said he would talk with the business office. He came back on the line to say that my service had been disconnected "for some reason" in spite of the fact that my bill is current and it is six days before my requested discontinuation date. I told him that this was unacceptable and that I wanted to talk with a supervisor. He also said a service call had been scheduled to reconnect my service on July 7th, two days AFTER I've told them I am moving out of town. About being on hold on my cell phone...remember my wonderful Time Warner digital phone doesn't work because they've turned off the service...the call was disconnected. That led to a fourth call. This time I was hold for roughly 25 minutes listing to maddening commercials about how wonderful Time Warner Cable and its products were. Suddenly the digital land line starts ringing. It's a man from Time Warner claiming to be a supervisor. He said a mistake had been made and my service had been disconnected and that he was restoring the phone and internet connections. He also said the TV cable would be working again in three to five minutes. Here it is two hours later. I have phone and internet...but still no TV. And guess what? I'm wasted 90 minutes of my time talking to imbeciles who couldn't find their butts with a map both hands and flashlight. And I won't get any credit on my final bill for the inconvenience nor for the day that the cable TV didn't work. Like most of the other comments, anyone naive enough to think they want to do business with Time Warner should think twice. I plan to do my best to talk with the General Manager or the admin tomorrow. I doubt it will work, but I plan to try. I'll probably suggest that they adopt one of the following two marketing tag lines: "Time Warner Cable--- where service is just another word we use" or "Time Warner Cable - where promises are just another we make." Thank goodness, in my location Time Warner isn't available.

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Votes on this review: 1 Helpful / 1 Funny / 6 Agree / 1 Disagree

luzerne
05/30/2010

Time Warner Cable 1

I saw ad on tv for phone service at $20 so I decided to sign up. They said I would be under a 2 year contract, but I agreed. Got thinking about it and next day called and cancelled installation. Two days later got a call asking why I cancelled. Told them I did not like 2 year contract. Said they would not obligate me if I signed up and said they would give me free phone service for a year and upgrade my cable with A FREE DVR. I said ok. Installer came to my home a week later. He was here all afternoon and apparently not too capable. Could not find telephone line coming in. He finally tied into a line in my garage, but instead of hiding line went thru the door frame. He tracked mud throughout my home and never picked up the trash after him. Had trouble from day one with static on the line. The line was fine during the day but when 4pm came static became so bad you could not carry on a conversation. They sent representatives to my home on 5 different occasions to fix problem. They never did fix it. The I got the bill. It was double of what I was told I would be charged. I called the person they made the agreement at least 20 times. She said her boss was trying to solve the problem and give me credit. Well I called him about 15 times and left messages. He would never return my calls. I finally got him on the phone and he promised he would resolve my billing issue the next day. Well he did call back the next day and told me that he would give me a credit for a two year period of $20 per month to make up for promised monthly cost, which was $50 more than I had been promised and that I would be obligated to a two year contract. They are LIARS AND DISHONEST AND THEIR TELEPHONE SERVICE IS THE WORST. IF THEY MAKE ANY PROMISES GET IT IN WRITING. BETTER YET DON'T SUBSCRIBE TO ANY OF THEIR SERVICES.

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Votes on this review: 0 Helpful / 0 Funny / 8 Agree / 1 Disagree

Adriana1976
05/20/2010

Time Warner Cable 1

Terrible experience, just canceled servise would never go back to them again. Got the bill for the services that i never got. Technition that was suppost to come never came because no one picked up the phone, i was waitng for this appoitment at home and phone wasn't ringing, but i have not proof.So i feel unprotecter.When u calling to complain, there is no one can help you. When i spoke to supervisor, i just had feeling that they transfered you to another representative. I just wonder if someone controls this bussiness, they doing whatever they want.

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Votes on this review: 1 Helpful / 0 Funny / 5 Agree / 1 Disagree

duncecap
05/18/2010

Time Warner Cable 1

in a nutshell....FUCK time warner!!!

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Votes on this review: 1 Helpful / 2 Funny / 9 Agree / 0 Disagree
Time Warner Cable 1

There is 0 customer service points for Time Warner. The only thing that saved me was that I know someone who works there who came through for me. The company is awful! I had an install scheduled, the guy parked outside, walked around looking for the unit, never came to the door, and left. I got a call saying that my appointment was missed because I didn't answer the door. I called them 10 times. He never came to the door, and I have to reschedule to a week from now. They said there's nothing that they can do, and it's their policy that the workers have to at least knock. I was 6 feet away from my door all morning! He never knocked! I talked to a manager and she said there was nothing that they can do! This will be the only time Time Warner gets my service!

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Votes on this review: 2 Helpful / 0 Funny / 6 Agree / 1 Disagree

Firemoth
04/29/2010

Time Warner Cable 1

My complaints are older ones. When Time Warner acquired the local cable company things went down hill fast. After a major storm I had my cable line snagged and torn off my house. After calling and getting repair appointments twice they still never showed up. They then claimed that since it was a major storm, they were too busy. Then they said that with the pole/tree damage they couldn't work on the line (no trees or line damage on my street my cable line was crossed by a neighbors phone line and a passing truck snagged their line and damaged my line). After thirteen days with no repair trucks in the area (I drove around and looked) an independent contractor for Time Warner showed up and ran a new line. However, they never checked with my wife because the cable was still out. After another call to their office they stated they didn't know who reconnected my cable or when someone could show up. After a lot of complaining they sent a repairman (in a Time Warner truck) the next day. I canceled my service two months later and when the satellite service disconnected the Time Warner cable from my house they found that some power was being fed down the ground wire at the pole to the water line in my house where they attached the ground (you could see the wire sparking when you tapped it against the water line). So not only did they give me lousy service they could have killed me or my family as well. Good Riddance!

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Votes on this review: 5 Helpful / 0 Funny / 2 Agree / 3 Disagree

ERICA15
04/25/2010

Time Warner Cable 1

I have time warner cable, it is terrible. I cannot watch the channel that I watch because its not clear its blurry. Time Warner Cable is very prostrating!!!!!!! I am expecting a good signal because the monthly for this cable is expensive compare to other cable company, now I will switch to other cable company hoping not to experience the same service as Time Warner Cable!!!

CONS

very expensive (monthly)
not good signal

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Votes on this review: 1 Helpful / 0 Funny / 2 Agree / 1 Disagree

joe00z
03/29/2010

Time Warner Cable 5

I've had cable vision and vz fios. twc is really the best. i can complain iv had about 3 service calls here in the last 7 months, but they are usually here within a week or so. the techs are very nice and they fix or send a nother tech to fix the problem. VZ took about a month and a half to fix my internet issue. the customer service rep on the phone was pissed off for no reason. and the vz tech spent the day at my home going back and forth. im not sure what he was doing. to top it off i was charge 150$. after complaining enough they told me i can cancel service for 300$. cable vision is ok they have a few problems. but out of them all i would rather have twc, they never ever charge me for a tech visit and i always get credit when they are done. have you ever gottin credit with vz of cablevision? ive only gottin charged.

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benSD85
03/28/2010

Time Warner Cable 1

Just the worst customer service I have ever seen!! They just don't care!! If you have choice don't take time warner cable...

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LA115NY
02/02/2010

Time Warner Cable 1

First, as with everyone else who has TWC problems, I have no other choice - they seem to have the monopoly in my area.

Second, years ago when we had ANALOG, we had little to no problem. But now, since we were FORCED to go with DIGITAL I can't tell you the numerous problems I've encountered with my cable box, customer service, billing, etc. My cable box either freezes, scrambles, or disconnects altogether, at which point I have to call customer service, go through the whole damn explanation, only for them to tell me I have to pull out the plugs from the cable boxes (which sometimes isn't easy if the box is in a wall unit!) and wait for them to send a signal - which in total usually takes anywhere from 10 to 20 minutes of MY time for THEIR damn problem! I believe if you are going to FORCE people to accept service they do not want (i.e., DIGITAL as opposed to ANALOG) then maybe, just MAYBE you should perfect the friggin service first! Ever since the 'change over', I have probably had to call TWC once or twice a week for some problem or another with the new box. Unbelievable. Then when asked, they have NO CLUE why the signal keeps disconnecting -- oh, maybe it's my cable box -- in which case I either have to (1) take a day off to have a technician come look at it and be charged for a 'service call' even though it's their crappy equipment causing the problem, or (2) take a day off to bring the box to them to get a new box to install myself once I get it home...WTF?????

The best is, recently, they jut now noticed (after 6 years at the same address) that I have an additional cable box in my bedroom....which they now charge me almost $11.00 for! They didn't know about this box when they installed it??? In addition to that, my bill also has gone up about $12.00 extra per month for only God knows what.

The reviews have been helpful, as I was thinking of consolidating my phone/internet/cable to save some money - but now I think I'll just bite the bullet and not give myself any more headaches where TWC is concerned having to think about my cable, phone, internet going all at once. What a horror they are.

THERE SHOULD REALLY BE MORE RECOURSE HERE FOR THOSE OF US GETTING RIPPED OFF ROYALLY BY TWC.

Good luck to all who even think about TWC when there are other options out there.

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Votes on this review: 2 Helpful / 0 Funny / 6 Agree / 0 Disagree

tnb003
01/27/2010

Time Warner Cable 1

I have had other cable, DVR and internet providers and by far Time Warner is the absolute worse. The cable and internet are OK, but my main complaint is with the DVR. When you use the rewind or fast forward feature it often doesn't work. There have been many times when I am using it and it will completely fast forward through the whole program. It is really frustrating. Furthermore, the whole box will just freeze and not allow you to record programs. Compared to other providers that I have used, it is not set as user friendly. I know that these things aren't the most important to be worrying about, but I am paying way to much for the service that I am being provided. Overall I would strongly suggest against using Time Warner as your provider.

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keyurdgp
01/04/2010

Time Warner Cable 1

I had time warner cable internet service in Morrisville, NC for around 4 years. Almost each time I check my speed, it is half of the speed what I am paying for. Each time, I called them, they are only interested to sell more. Just recently, I called them to downgrade my service, wait time in that department is very high. First time, I talked with a representative and he asked to hold on after getting initial information. I was expecting couple of minute of hold, but I was holding it for a 15 minutes. Most ridiculous part of all was they had music going and in between there were some Spanish instruction. I think, since I asked them to downgrade my service, they were playing around. They might be thinking, eventually, half of the customer ended up hanging a phone. If, I would never recommend to go with TWC to anyone.

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X Factor Z
12/19/2009

Time Warner Cable 1

I always have thought that Time Warner cable was a ripoff. I was on their On Demand channel, accidentally hit a movie buy button then tried to cancel it quickly but the damn thing began to play the freaking movie so quickly, or the button wasn't working . They do not even give you a frozen screen to double confirm the purchase, they just rush this damn movie on-what a freaking ripoff. Also, it's almost impossible to get a customer service rep over the phone, it some computerized thing. You should be able to get a service rep on the phone so you can bitch at them about this. We are getting this damn service removed and getting just the basic
cable its just a damn rippoff letting Time Warner sucker you into paying for crap by mistake. At least Direct TV makes it harder to buy this kinda stuff-you need a frozen screen to confirm these purchases not an auto buy button that's too hard to cancel! I complained to the Better Business Bureau about this! I might just try to contact their corporate office and have them fix this nonsense! It's easy press BUY, then a screen comes up showing COMFIRM-press button to confirm, purchase or play the movie, or CANCEL if you make a mistake or change your mind!
PS-I've talked to other people who has had this problem-one guy said he just dropped his remote on the coach and it ordered him a movie-by mistake. Oh-I'm downgraded them t just one star now because they do not carry the NFL network!

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captaincrook
12/13/2009

Time Warner Cable 1

****************WORST SERVICE EVER*******************************

this is the worst company in the whole world...they have 3rd class internet speed and worst service in the market..even after disconnecting the service they r harassing me a lot..they took away the modem and gave me a receipt..now this casual receipt was misplaced by me somewhere and these thieves claimed that they haven't received the modem and started demanding $250 for that crappy, old, disgusting, 3rd class modem..then they gave my case to a collection agent who put this debt on my history and screwed up my history..i decided not to pay the money..so after about an year these cheap bastards gave it to an another collection agent asking for $80..they reduced the price as a pimp does..worst service never go for it....i am very pissed of with it..i am planning to sue this company for screwing up my history..

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Votes on this review: 2 Helpful / 1 Funny / 1 Agree / 1 Disagree

tabrams
11/27/2009

Time Warner Cable 1

I live in Cincinnati, Ohio and I hate Time Warner Cable with a passion. Back in October 2008, my bill was $54.83 for the standard tier. I just got my bill for November 2009 and it jumped up to $65.48. There was an $11 increase in my bill in one year. Of course, there is no justification for this increase. No new channels or new service. Same tier. In fact, they've taken away 3 channels I use to watch-ESPN Classic, a PBS station, and Discovery Health. They don't even have all of our local stations on the lineup. There wasn't even a notification in my bill stating that the rates would increase. This is poor service all the way around. Also, the picture quality is very poor on the eastside of Cincinnati. I thought Ohio passed a law to allow more companies to come in and offer cable service. Gee, I wonder if Time Warner bought those companies out or paid the lawmakers to amend the law so it was in their favor? It's mighty funny-Time Warner is still the only cable company in Cincinnati, even after the bill was passed 2 years ago. Coincidence, I think not. So, we have no choice besides this company or satellite. Time Warner Cable is a money-hungry monopoly who is not allowing other companies into the Cincinnati market. I am switching to satellite next month. I'm sick of these big companies taking advantage of customers.

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lovindemapplez
11/20/2009

Time Warner Cable 5

haha mothers!!! i dont even have twc yet but i say it is the best service i have ever seen and you are a dumb idiot if you dont like it so suck on them apples!

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Votes on this review: 1 Helpful / 0 Funny / 2 Agree / 13 Disagree

sandiegosara
11/01/2009

Time Warner Cable 1

We pay WAY too much for what we get!

The HD channels intermittently don't work.

Half the time when we record shows on HD channels, they don't record, since the HD channel was not working at that time.

When we go to watch recorded shows, sometimes, the DVR functionality stops working (no fast-forward, pause, etc.)

We often have to re-boot the boxes when they lock up or stop working.

When we have paused a show and are catching up to live, sometimes, the show will automatically skip to live TV - which especially sucks when you're in the 3rd quarter of the game, and "live" takes you to the post-game!

When we wanted to add cable lines in 2 additional rooms, we were instructed to set up an appointment with a technician.

We set the appointment up, and on 3 occasions, the technician did not call when they were 15 minutes away, as is their policy. On 3 occasions, we received a phone call that nobody was home, and the technician was leaving, and we'd have to reschedule.

On the 4th try, I took a day off work to finally connect with the technician. He was polite, but informed me that Time Warner could not actually run lines into the other bedrooms of my house - I'd have to work with an independant contractor!

Time Warner has a monopoly on cable TV in my neighborhood.

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roryleegq7
10/26/2009

Time Warner Cable 1

Be sure to go in to an actual retail store. Time Warner Cable will NOT hold themselves accountable for any verbal agreements. In time the customer will find that they are nickeled and dimed paying far more than agreed upon at the time of installation.

I am currently being charged for a remote control, a converter for DVR and a DVR service on the fourth month that was supposed to be free from a year. The bill has gone form 85 to 105 in four months. Other services may have some draw-backs, but I assure you that, as a consumer, you will receive much better service elsewhere.

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Time Warner Cable 1

Time Warner did not let me down as far as expectations go. They provided terrible customer service, incorrect information leading up to service call, and worst of all, they did not do the work (simple instructions here) correctly. In advance of a simple service call, in which they were to have their contractors come bury some cable, I placed two calls to their appointments dept. to make sure that the contractors had the correct information on their work order so my newly planted yard would not get destroyed. The woman from TWC I spoke with not only ensured me that the notes would be on the order, but also spoke with one of HER managers who told her that a technician would definitely be call me 30 min. prior to arrival.

I figured, there is no way this could go wrong, right? This was last night that I spoke with TWC the last time. I came home today to find out that they had buried the line right across the back yard and made a mess of the yard. I called TWC and spoke with a manager who told me that receiving a call was not something they do and that I was given incorrect information. In addition, I will now have to wait for at least 4 days before I receive a call back from the contractor to explain why they screwed up. I don't want to talk to the contractor-- he doesn't work for me. He works for TWC, and that is who I want to speak to.

This is consistent with TWC and another reason I ONLY have internet with them. If I had an equivalent choice I would take it.

So many people I speak with have bad experience with TWC and this is just in keeping with my past experiences. TOO BAD TWC DOESN'T GET IT---MAYBE THE CEO NEEDS SOME TIME IN THE FIELD TO SEE WHERE THERE IS ROOM FOR IMPROVEMENT.

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becca88
09/24/2009

Time Warner Cable 1

So I move into a new apartment two weeks ago. The cable guy comes to install it only to see that the line is broken and a new one must be put in. I was suppose to be contacted when that was done so I could have the cable guy back to actually install the cable and internet. No one ever called me.
I have called the time warner customer service line at least 20 times in the past week and still have no results. I was simply past from one person to the next with every person I spoke with telling me they would call me back. Of course, no one ever did. I have never dealt with a company so unorganized and unable to do the simplest tasks.
I love my apartment but I cannot wait to move out next year so I can find somewhere that does not make me use time warner. Oh and that's not to mention the ridiculously high prices they have. That is an entirely different issue. I wish I could give them a 0 star rating

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TimeWarnerSuck s
09/20/2009

Time Warner Cable 1

Time Warner Cable has consistently been the worst company I have ever worked with. They have a monopoly in my town and I have no choice but to work with them. All I can do is warn you that if you can avoid this company DO IT! The DVR I pay for monthly is randomly erasing my recorded programs and when I called to talk to them I was told it will take them an entire month before they can come and fix it. Not only is that annoying it just shows how often their equipment fails. The only other way to take care of it is to disconnect it, take it in myself to exchange it and reconnect the new box, but their office hours are my work hours so I'm basically shit outta luck. After they told me it was going to take a month to have a technician come over and fix it I told them they were ridiculous and they hung-up on me. Good job time warner. 80-some comments and they rate lower than 'bad'. That is just sad...

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SDPC
09/04/2009

Time Warner Cable 1

I've used Time Warner Internet and phone service for over 1 year in San Diego. Those worked OK - no big problem. However, when it comes to disconnecting the service, I was surprised that there is no way that they would automatically inform the future callers that I have switched to a new company (or even a new number from the same company)! I had used so many utility phone services companies before and all had such a basic service.

So anybody who uses phone for serious friendship or home business, NEVER USE TIME WARNER - or your friends or customers will just think you are dead or bankrupt after you move.

Also, if you try their only listed tech support 1888 number, it never brings you to anywhere - I had thought that this company was closed before I finally found a local phone for their tech support. I think they are getting close to closing.

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Doctordima
08/28/2009

Time Warner Cable 1

I used to have only a cable Internet service from Time Warner Cable, and it was Ok. Intermittent problems are not as noticable when you only use Internet. Now I "upgraded" to full bundle TV + Internet + Telephone, and during the 6 weeks period since the upgrade I have lost phone signal at least 4 times (together with Internet connection of course). It is scary because telephone need to be always On for emrgencies. The Time Warner Cable customer sevice representative name Tom stated literally that they can do nothing about intermittent problems. They keep sending a "technician" ( a high school dropout) who simply replaces the modem and does not even know what you are talking about when you start discussing signal levels etc. This is UNACCEPTABLE for cable provider. I am going back to old good copper wired phone with AT&T - then I have a back up option with dial-up Internet if the cable internet is down again.

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Floridagrl14
08/22/2009

Time Warner Cable 2

Not anywhere near as good as cox. The thing right now that most aggravates me is that they don't have NFL Network. NFL is the most watched sport in the US how can they not have it? I miss Cox, I just moved a month ago and am stuck with Time Warner. ERRRRRRRRR!

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jarski
08/15/2009

Time Warner Cable 1

By far, the WORST cable company I have EVER encountered. (Only wish Verizon was available in my area.)

Our phone service has been out more than enough times. Each time I'm told to disconnect the modem for one minute - plug it back in, all to no avail.

The next predictable response is, "Let me check when we can send out a technician." This usually takes 2-3 days.

Anyone having the opportunity to have another company service their cable needs, for your own sake, please do. You'll appreciate what you DON'T have to go through.

I won't even go into the overbilling!

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TWC Vendetta
08/13/2009

Time Warner Cable 1

TimeWarnerCable, RoadRunner, local office and 'the office of the president'

has an internal policy of 'accidentally' over-billing. Notice you have NEVER been underbilled. They limit the amount of billing adjustments for their 'accidents' when you catch them.

They put NOTHING in writing. No one has the authority to make deals.

They lie, defraud, steal, abuse... and when you refuse to pay the extortion amount, cancel service, and switch to FIOS they turn over your account to collection without making any reasonable attempt at reconciliation

"She did not have the authority to make that modification to your account" .. how convenient for them. Even their fixes hold no weight.

Calls on speakerphone with area managers offering verbal contracts MUST be witnessed by non-family members and RECORDED despite whatever the law is. Be sure to state your "I am recording this call for honesty assurance" while their automated system announces call recording... giving them the 'same' opportunity to not-object


http://time-warner-cable-overcharges.blogspot.com/


They continued billing me for service AFTER they suspended my account during a billing dispute for three months. That's very illegal.

TWC crossed the wrong guy: a genius and tech savvy. By sharing my excruciating experiences with TWC they will lose far more income than their attempted unjust gouging. Had they been reasonable I would have continued to bring them business. I now champion FIOS.



I have filed a FORMAL COMPLAINT with the Public Utilities Commission -- you should too!!

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mk20092010
08/10/2009

Time Warner Cable 1

I work from home so I use the internet every day. Almost daily the internet goes out for anywhere between 10 and 90 minutes. I have had 3 different technicians out here and they cannot seem to solve the problem. They've given new modems, we've purchased a new router, & they had us re-wire everything twice. Now they are saying the problem is the outside wires.

They are horribly backed up because lots of people have problems with their service. You have to wait 3 weeks to get an appointment. Sometimes they will call you before your scheduled service date because of other cancellations and they will try to come spur of the moment. Sounds good, right? Well, that happened to us...we had an appointment for today (August 10) scheduled but they called us on the 4th and tried to come that day. We said yes, PLEASE and they said a tech would come between 4-6pm so we postponed our dinner plans to wait for the tech and he never showed up. He called at 7:15 and said he was on his way and we had to turn him away because we were on our way to dinner and had already waited 3 hours for him. Well, turns out that that apparently CANCELED our appointment for today (Aug 10th) ....that is TOTAL crap!!!! They didn't tell me it was canceled so I was waiting for them from 8-12 today, which is the window they give, and they never showed up. Now we have to wait until Aug 21 to get help.

I am so fed up. This company is horrible. They do have decent customer service if you call in but the appointment scheduling is messy and the technicians can't seem to fix our problem. They don't have any sympathy. I have wasted so much time on the phone with them. I have missed deadlines at work because the internet has gone out at critical times. They are literally costing me money.

I am looking to switch to another company. Stay away from Time Warner!

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praveentyagi
08/06/2009

Time Warner Cable 1

Accurate TWC AD: gives you the crappiest service, Verizon FIOS doesn't

TWC has some of the crappiest people working for them. I moved a few blocks in the same community. I called them on 30th July 2009 to transfer service.
--------------------------
Me: I am moving out from my XXX apartment Sunday night 2nd August. I need to move the service to YYY apartment. Also I need the service in XXX apartment disconnected after midnight on Sunday.
TWC Exec: Sure Sir. We need 4 full business days and the earliest we can schedule an appointment is Thursday August 6. Does 6th work for you?
Me: If that's the earliest you can do please go ahead and place an appoint for morning.
TWC Exec: Your appointment has been confirmed for Thursday between 8 AM and 12:00 noon. You will be charged 15 dollars.
Me: I will pay the installation guy via cheque.
TWC Exec: Make sure you bring all your equipment from your old apartment.
Me: Sure
-------------------------
TWC installation guy doesn't show up. I call TWC:

Me: I had an appointment for a transfer for today. Nobody showed up.
TWC Exec: I apologize sir. We called you Tuesday to inform about the need to reschedule but your phone went on Voice mail.
Me: My phone was disconnected on Monday by you guys. Why would you call on a disconnected phone number? You could have called my cell or dropped me an email.
TWC Exec: Sir that is not a valid method for communication for us. We are not allowed to contact via alternate means. I can book an appointment for you now. I apologize for the inconvenience.
Me: Can you do it today afternoon or tomorrow morning? My family is without phone service. How can you mess up like this? You gave me a confirmed appointmentment for today.
TWC: No Sir. we need 4 business days before we can setup an appointment and do it.
Me: Then I guess I don't have a choice. Please setup something asap.
---------------------------------------

This is the crappiest organization I have ever seen. Bunch of idiots.

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artiedale
07/28/2009

Time Warner Cable 1

I personally am giving Time Warner Cable a -2 in my opinion. I have had an account with them for a while now and originally moved somewhere that they can't service. So anyways, when I move I set up an appointment to get someone out to hook up my service at my new house and when I was doing this the stupid Time Warner people didn't pay attention to the red flag on the address say "Can't service that house". I guess three other renters at this house had tried before but couldn't because my house is 700 ft from the box and they only go as far as 350 ft. Okay good to know and would of been nice when I originally called to set up the appointment and take time out of my day from work with no pay. Nice...thanks stupid time warner. So then I called after that to make sure what my credits will be back to me since I had to interrupt my contract because THEY couldn't service my house. And I get $134 something for credit. Okay nice makes since and look online and it says the same thing. So then today I get in the mail a check for $24 something. WHAT!?!?!?! So I call customer service and have a chat with them and they are now telling me they have to forward my information to some other corporation of some shit and they will review my information and let me know if they are going to credit me back or not. That Time Warner can't help me anymore basically and that the credit for sure won't be coming from them. Is that some shit or what? Lets just say if you don't have Time Warner yet and looking into the reviews about them to get it or not....DON'T. Stay far away from TIME WARNER. Most stupid people to deal with ever.

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TIME W SUCKS
07/27/2009

Time Warner Cable 1

These guys are a f***ing joke no affiance. I moved to a new house right? I had there internet modem and now i don't use there shit anymore. I use AT&T. I would not say they are the best but will see. These Time Warner f***ers ask me to return us back the modem. They are making me drive tell there location just to give them there Modem back. How stupid is that? I'M GONNA GO OVER THERE AND SPIT THE MODEM FRONT OF THERE FACES AND ASK FOR MY GAS MONEY! IF THEY DON'T GIVE IT TO ME THAN I WILL SHOVE THE MODEM UP THERE A HOLES!!!!!! (WISH I CAN DO THAT) YOU FOOLS DON'T EVEN DESERVE A ONE STAR...HAVE A NICE DAY~

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bib
06/23/2009

Time Warner Cable 1

1 star is too many for these guys. The worst customer service of any company I've ever dealt with, hands down. They double billed me for a year, constantly reversing charges, putting partial charges on the bill, etc., and basically told me that it couldn't be fixed. I wound up having to cancel a credit card to get them to stop double billing me. Every time I would speak with customer service I would be told that someone would contact me within a few days - surprise, surprise - no one ever called back. Then when I moved apartments recently, the service worked at first, then got shut off. They told me that since a technician hadn't been to my apartment, they couldn't turn on the service. When I asked them why, their response was a (extremely annoyed) "we just don't do that. You need to wait a few weeks until we turn it on for you."

Their incompetence is exceeded only by their rudeness. Numerous times I was hung up on after asking to be transferred to a supervisor, or told that there was no supervisor on duty and that I'd have to call back later (after being on hold for almost an hour). Their hold times during busy periods are so long that I almost had a cell phone run out of batteries while waiting for them to pick up (granted, it was an iPhone that has terrible battery life, but still - you get the point).

I'm in Manhattan, and there's not a lot of competition unfortunately. From my completely unscientific survey of my friends, I can say that if FiOS expanded their presence here, they'd have a huge population of miserable Time Warner Cable subscribers who can't wait to get away.

Overall, the best way to sum up TWC is that they treat customers like they're doing you a favor by being your cable provider. Well, Time Warner, you're not, I was doing you a favor by being your customer, and I've decided to stop. No (cable) relationship at all is better than being in an abusive one.

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1.50
average based on 131 ratings