I booked my online reservation months before my vacation for a 2 day rental out of San Jose Airport. I was quoted $109 for a mid size car. Once I got there, there did not have a mid size car so their solution was to upgrade my car but I had to pay the extra!!! $10.00 a day extra. Then I prepaid the gas in which I was told if we did not use all the gas, we would get a credit. I returned it with well over a 1/2 of tank but conviently they decided not to credit me and refused to help me. When I got home, I noticed they charged my card $400.00. What was suppose to be $109 went to $400.00. When I called the customer care line, they were unhelpful and basicly said since they weren't there at the time I rent the car, there was nothing they could do. I finally was able to get a manager who only decided to credit me 1/2 the gas price of $36.00. BIG DEAL!!! They should have refunded the whole frikken amount. I will NEVER EVER rent a car from them again. Please be careful when renting.
