Dear Cici's pizza management and all that are on the Board.
Concerning my visit to store # 764, Lancaster, Pa.
Me, my wife, and 5 year old daughter had traveled an hour to get to your Lancaster, Pa. store, from Phoenixville, Pa. after hearing some radio and TV Cable commercials, and figured I might as well give your chain a try. The servers and cashier were first rate, very polite and smiled to us and thanked us on arriving, and departing as well.
Mind you, I am not a professional food critic, just a normal guy that likes to enjoy a good pizza once in a good while.
Well, upon first seeing your commercials on Food Network, you shown so many pizza choices and italian food, and salads in a bright cheery atmosphere, with new pizza pies freshly made, pipping hot and ready to chow down on, along with your radio spots, boldly trumpeting your pizza buffet to be the best thing since the first coming of Christ himself.
With such images you shown to my family, surely the pizza would knock our socks off?
*****
I hope you all are sitting down for this... ^^ (Takes a moment to think, and a breath.)
*****
I have to give an honest rating, and only have this one store to base it off of, because the nearest store besides # 764 is exactly the same distance from my home but in the other direction.
I rate your establishment, and chain, at a 12 out of 100.
*****
Why in God's green earth would you score so low?
That's easy...
1.) NEVER in my life, have I EVER..... had such pizza that was SO badly made, that I actually gave up eating after 1 plate, consisting of 2 pieces, and 1/2 of one that my daughter refused to eat.
a.) The pizza was dried out, and cold on the warmers.
b.) The taste was horrible, as there was a whitish creame on top of the white pizza with pepperoni slices, one from my plate and one from daughter's plate.
c.) My wife, who likes every kind of food, said plainly the pizza had the taste of cardboard, even one slice that had most toppings on it, compared to a sausage that was available.
d.) The staff, upon making the replacement pizzas, only made a few slices, and not a complete pie, and hurriedly shoveled, or dumped the new pieces onto the old plates, and let everything sit, some pieces were turned over on each other, letting the toppings run off some slices onto others, but upon my saying the taste was horrible, really made no difference in affecting the taste of each slice.
The slices were THAT BAD.
2.) Where was the variety of different pizzas? Looking at your webpage, I counted 19 different styles and choices of pizza, and different toppings. I was looking forward to some of your BBQ chicken, as I like pizza from Genuardi's markets here (at the lunch section).
I only counted... asking wife as well... mebee 7 varieties?
What the F*** ??!?!!! >.<
3.) My wife also remarked that the plates used, for the salad, were too small and needed bowls to use serving the salads, as to really have a good size salad, you need to make 2 or 3 trips back to the bar and grab more, as when you put too much salad on a flat plate, all the veges roll of the salad and onto the table. Very Very poor choices.
4.) The only thing that I was able to consume was 2 small glasses of the sweetened ice tea, partially to rid my thirst, otherwise to get that God awful taste out of my mouth from the pizza.
5.) I seen one ad in your store for the rustic pizza? Any more authentic and you'd name it Tony?
At this rate of how bad the pizza was, it should lose it's visa and be deported back to Italy, or wrapped in a newspaper and sent to a mafia boss, instead of the stinky fish.
6.) However, in your favor, my wife did like your deserts, as paper thin as the brownies were, they gave enough taste to cancel out the bad pizza. One point for you... ^^
My apologies, but me and my family will Not return to your chain when we wish for pizza. If you ask me, go to Pizza Hut to take some notes on having a Good Pizza Buffet. ANY pizza place around my home, has Far better tasting pizza... Shoot, I MAKE better pizza, with tortilla slabs, Ragu spaghetti sauce, and provalone cheese. And I don't even LIKE Cooking.
I will not ask for a refund, ... however do use the money to either buy better ingredients, vetter training, or just get out of the pizza business, and start a Cici's used car dealership chain. Ay least buying a used car and eating your pizza leaves me the same taste in my mouth, before heaving it up in the Lowe's bathroom, after dining at your resturant.
I do visit a few review sites online and do have a blog as well, and this letter is copied to them word for word.
I would like a reply, either the prepackaged one saying thank you for dining at Cici's, or one from a real person.
sincerely,
