First the good - great deal on IRA brokerage IF you are a PMA customer, no problems with Mortgage loan servicing, scan (envelope-less) ATMs are great, modern online banking. However...

They have no clue as to how to run a business. My wife, with great credit, just got bumped from 11.9% to 23% on her credit card, which she has carried a $3000-4000 variable balance as part of her business. Makes some sense at 11.9%, no deal at 23%. Called them and offered to continue to carry a balance at 12%, they get no interest at 23. They chose to make no money, we chose to stop paying interest by paying the thing off. Sorry CA, no sales tax on a jacuzzi this year! So not only did WF rip off themselves, they also ripped off the state of CA, and saved me a ton of $ on water and electricity - hey maybe I should thank them for being stupid?

What is the Expiration Date on Human Decency?


My husband and I just welcomed our sweet little boy into the world. His coming was not an easy one. He was born blue and needed resuscitation after almost 36 hours of labor that ended in an emergency C-section. Four minutes later he took his first breath.

The next two weeks in NICU were not easy. There was significant trauma to the head and he experienced sometimes up to 24 seizures per day. There were times he stopped breathing completely and had to be resuscitated.

My husband and I were told that the home we were in the process of remodeling would have to be completed before the doctors would allow him to come home. My sweet parents, living forty-five minutes away, opened their doors to my son and me until the project was completed. My husband, family members, and neighbors rallied together in a herculean effort that touched me deeply.

Employers were extremely supportive and let my husband have more than a month off work. He would wake up at eight and work nonstop until midnight every day, sacrificing spending the first six weeks of his new son’s life with his new family.

My husband’s stress was compounded by the financial strain of finishing our home so his family could come home. As a result, things slipped through the cracks on occasion, no matter how hard he juggled. During this time we accrued over $1200 in overdraft fees from Wells Fargo Bank, all of which we made good on within a week.

In the past Wells Fargo had always been fair to us. We had no qualms with them. We thought the overdraft fee of $35 a bit steep but took our losses as they came. Many times they did forgive us our fees and we were grateful. We believed in human decency because they forgave us our mistakes. Not always, but enough that we still believed. Apparently, there is an expiration date on decency.

Not one of the $1200 in fees was forgiven during our family ordeal. We were instructed to call employees higher up the employment chain to see what could be done, if anything. To our shock and surprise, our requests were not only denied, but we were treated with disdain and scorn.

How sad to learn, amongst all the wonderful people who rallied for our son, and us, that the almighty dollar won out to the great Wells Fargo Bank. Enjoy your $1200; I hope the 5-course dinner you went to last night was worth

Well's Fargo might as well be owned by the Nazi's. They are a terrible bank. Do NOT get a Wells Fargo Student Visa they will pound you with excessive fee's! They also like to make it a custom to call your house at 8:10 AM - whenever they get bored of no one answering. They also can't send out statements in the mail on time ( and sometimes not at all ). They are an uncaring corporation that's only goal is to rob the American people of everything they have worked hard for. They might as well be fascists. Withdraw all funds from this bank if you know whats good for you. I did, and now I use a local credit union.

I have done extensive research on how much people hate this bank. It turns out that most everyone who doesn't work there hates this place for many valid reasons. Even several employees quit their job here since they must know communism was defeated in the 80's-90's. Yet this bank still operates on the suppressed people they call customers.

I think that this corporation should be under investigation for RICO Laws. Since they are a 21st century cartel of extremist bankers.

If they do not settle my debt for what I know I owe I will not pay them. Period end of story. Send my debt to a collection agency for all I care. Oh and keep calling my phone too; I don't notice its ringing, because I set the ringer to silent! I will not accept being harassed; so if this bank thinks it is getting somewhere think again. Back me in a corner, and I will bite back.

Have a nice day,
you Fascist Neo-Commie's.

I had to take over several accounts with WF bank after a death of a loved one. Prior to this time I had never had any dealings with their bank. Due to its unmanageable size, this bank frequently makes banking errors that affects depositor's accounts in a negative fashion. Changes to accounts takes an unreasonable amount of time, because of the chain of command. It is not uncommon to finally get a notification of a change over a month later.

WF is about "cheap" and in California they have a large number of "green" inexperienced employees who will work for low pay. Unfortunately, such individuals often lack the finesse and experience in dealing with HNWI so in the end the customer suffers.

This administrations "to big to fail" policy has not done this bank any favors. To the contrary, it has stifled their attitude about earning the customer's respect. Furthermore, from every thing I have read about their home loan mortgages, they are often perceived as a "predatory" bank. I personally have no loans or credit cards with WF.

Worst of all, Wells Fargo brags about their billions in earnings but yet are one of only three banks that have failed to date to pay back their TARP loan of BILLIONS of dollars courtesy of our government and the U.S. taxpayer.

I would have to rate them as a sub-standard banking institution.

This is a bank with a pretentious attitude that has NOTHING to be pretentious about.

A few years bank our business was robbed and both business checking and personal checking info was stolen. Our bank closed all the business accounts right away, but erred with our personal and did not close it until ten days later. Twenty five bad/fraudulent checks were written and to this day I am still dealing with zombie collection agencies over these checks. Dealing with their mistake has cost me hundreds of hours of my time. Last week we made a mistake, overdrew our account and corrected immediately. Because of policy of putting the highest dollar amount first, this we were charge $35 for small items. When asked if we could have a couple of these reversed, we have been ignored. The Wells Fargo mistake cost local business many thousands of dollars which had to be written off by these business. Our mistake, on paper, for less that eight hours $35. Which they immediately deducted $105 from our account for.

TOTAL RIP OFF!!!! THE VERY WORST BANK YOU CAN BE WITH!!! 23% CREDIT CARD RATES FOR THEIR CUSTOMERS. $14 MONTHLY SAVINGS ACCOUNT FEE.

TOTAL RIP OFF!!!!!! THEY SHOULD BE IN JAIL!!!!

I have a new credit with wells fargo....they sent the first statement late giving me only 7 days to make first payment. After spending 15 minutes trying to set up my account online they did not recognize my account forcing to pay by phone and being charged a 10.00 fee.

People from Washington state save yourself money and time and frustration Use BECU.

I would not give this bank any stars, My wife set up an account from a promotion that was going on at the Woodinville branch Way state.
The promo was if we opened an $100.00 checking and savings account they would add $50.00 after sixty days.
Soon after I get a notice that my loan from Wells Fargo did not go through.. Calling the bank I find out they Illegally applied for a credit card for me and my wife...
Illegibly without ether of us requesting it. The loan fell threw because the company did not have our w2.
The bank admitted making an error. And wrote a letter to the credit department trying to cover their ass.
Two weeks latter I find out the they never deposited the $50. Month later no $50.00 month later I get a letter saying that they took out 20.00 for service charges.
Finley I had it stormed in told them I want my money now. Josh the loan officer who set this up apologies and assured me he would make it right well yesterday I got another letter from well Fargo that they were going to subtract another 20.00. So lets see I deposited $120.00 with the promise that in 60 days, I would see $170.00 and now I have $80.00. So I call up Josh again, get the same stories he says I will have the money Thursday. . So if you like loosing money. Haven your credit score drop 5-10 points and the frustration of the run around join Wells Fargo at Woodinville. On the other had if you don't want the hassle of service charges and used car sales teller go open an Account at BECU Check out there review...that is my Two cents.
.

First off I would like to say, If you want to get a house and then lose it in a matter of a few years, this is the bank to go with. When my wife had to leave work with complications of her pregnancy, the money was tight, but none the less we still sent in our mortgage payments. Sometimes it was not the full amount since we did not have the all the money, but we did still send the most that we could. They are unwilling to work with anyone and almost seems like they would rather foreclose than to keep a family in their home. If they could have held off....things are better now and we could make the full house payment again. Wells Fargo got a government bailout!!!! They got help, we got "Get out!" Where the hell is our bailout?!

GO WITH ANOTHER BANK OR BETTER YET A CREDIT UNION

I have been with WellsFargo since 2001. NOT HAPPY

I'll put both pos and cons for you because I like too seee them

Cons-

Wells fargo rewards point..... I saved up 25000 point wanted to cash in on my 500.00 for a plan ticket all the way along they promised this (FOR YEARS) well they changed in July 2009. Just because if that a fair contract NO, no change a contract it takes to parties, when I called in there only solution well you cab cancel you card.........call them and see 1-877-517-1358 oh by the way I called on Sat they said this still was ok but called on monday (same week) and it not long is there the manager said it changed in July 2009 No fair business

Service CHarges ALOT. I do stocks unless you have 25000 usd in there account they dont care about you. I had alot in there bank for years so as you drop below these totals they hit you with service charges when doing stocks..... myself I was hit with over 60.00 uds. For an account I was not doing much with.

SERVICE. I was at the Las Vegas Branch, I want to get a document noterized, I have an account there and the document was for me but because my friend which came there on a special trip to do this. Did not have an account they wouldn't do it. this happened a few years ago but I didnt close my account (almost did) I wish I would have. The manager at the boulder hwy brach in Las Vegas was very rude dont go to this branch.

Pros

Not to much they do offer free checking but so do alot of banks out there.... They have some branches in Las Vegas that are drive through, this is nice but its not the great. If you have over 25000 to use you can do investments at 4.95 per trade and 100 free trades per year this is good BUT if you fall below 25000 that meens if you get hit with a bad month they hit you with high service chages so this is only good if you have enough just in case like 30000 plus cash...... but with that kind of money these days most banks will match this if not beat it.

Greg

It's not so much that I hate the Bank, but that I hate one particular teller. She always seems to be the only one there. Whenever I go in, she is always selling. I told her to stop harassing me and she wouldn't. I once broke down crying and told her I get so tense when I come in because she just so harassing, and I can't stand it. I then called Customer Service when I got home and they put a do not solicit on my account.

Apparently the only way they can start soliciting again is to say, "Can I talk to you about your account?" Which she did, of course the next time I went in. That gave her carte blanche again, because in my ignorance I didn't know the consequence. This is what I was told the last time I called Customer Service.

Every time when I say I feel so harassed - she says, "Awwww," tilts her head and says, "I'm sorry." And we repeat the whole experience again and again.

Well I am finally doing all I know to do. I am closing my accounts. It is a lot of trouble to set up the bill pay, automatic deposits, automatic withdrawals, and it has been several weeks, but I am hoping to make sure that I am done moving everything this month and close it at the beginning of the next month.

I have had these accounts for 32 years - from the initial bank through a lot of mergers and acquisitions to Wells Fargo. And how in the hell is it, that there is only the one teller there all the time???? I guess since I am usually the only customer in the place when I go.

So Bravo to Amber at Republic Square in Albuquerque. With persistence - your hard work is coming to fruition.

I have been with Wells Fargo for a little over a year. I had previously been with Key Bank, but switched after Key allowed someone to fraudulently withdraw money from my account (the security tapes revealed that the teller didn't even ask for ID, for crying out loud). Unfortunately, Wells Fargo has not been much better. I opened a checking and savings account at the same time. Being a dirt poor student, I was told that there were no fees or minimum balances for either of these accounts. Well, that was partially true. There were no fees for the first 90 days. Then there was a $10 fee for the savings, and a $15 for the checking. I went into the bank and tried to be rational and calm, but ended up pitching a fit. That was actually a good thing to do, because they didn't want me to make a public scene and they made sure that I didn't have any fees to pay after that.

But the big, big, BIG problem I have with them is with my deposits disappearing. Over the course of the last year, they have lost 5 of my deposits. These were all rather substantial cash deposits, made in person, that came with receipts. After making these deposits, I would immediately check my accounts online (because I'm paranoid after dealing with the Key Bank fraud) and the deposits would be there. They would clear the next day because they were cash and I didn't have to wait for any checks to be verified. Then they would just disappear. Poof. Gone. No trace of them. I would end up calling the 800 customer service number, get jerked around, and eventually file a "missing funds request" or something like that, only to have them tell me that it would take 5 business days to track down my money. On 4 of those occasions, I would end up calling on the 6th business day because I hadn't heard back from them. They would give me more b.s. until I ended up pitching a fit (again) on the phone. At that point, they would let me talk to a manager or supervisor, and the problem would get fixed after a lot of complaining.

And now here I sit, in the middle of Missing Deposit Incident #5, waiting over the weekend for Monday to come so they can start looking for my miraculously evaporating money. I've never even overdrawn my account by so much as a single cent, yet I get treated like absolute crap by these people. As soon as I get my money back and all of my transactions are cleared, I am closing my accounts and telling Wells Fargo to suck it. I've learned my lesson. Big banks are a waste of time. Credit union, here I come.

We chose Wells in the first place because my husband and I have been banking with Wachovia since high school, and we have always been satisfied with our interactions with Wachovia. My first credit card was through Wachovia, my student loans, our first mortgage... So we thought, "Hey, why don't we stick with the same company, now that Wachovia is Wells." BIG MISTAKE. Apparently, Wells Fargo does not know how to hire competent employees. We have bought and sold many houses over the years, and NEVER have we EVER been given the "run-around" so much! (And the economy and credit crisis is only partially to blame) Our closing was delayed by 2 weeks, but in daily increments, meaning we had closing appointments nearly EVERY DAY FOR 2 WEEKS, and with very little notice, it would be cancelled with a "promise" that there is no problem, something just needs to be reviewed, and it will done first thing the next morning. Needless to say, after the third time that happened, we stopped believing anything anyone from Wells Fargo said. We stopped re-scheduling the movers and the various service-men that were to install things for our new home, we stopped going into work late, we stopped cancelling appointments... We even unpacked some things. Eventually it happened, but after much stress and aggravation. And unfortunately, there's really no recourse. It's not like a restaurant, wher the manager says, "I'm sorry that your meal was not enjoyable. Have a complimentary dessert and a half-off coupon because we hope you'll come back." No, we paid Wells Fargo "an arm and a leg" for their services, and they could not care less that they sucked all of the joys out of buying a new house. We have since taken all of our banking business elsewhere, and I am looking forward to the day we get a notice that Wells Fargo has sold our mortgage to another bank! We will NEVER bank with Wells Fargo again.

I think most of the comments on this site come from uneducated, ignorant, idiots. These complaints are completely absurd. Think about it people....you are dealing with a COMPANY. What is the purpose of company? Wow, you guessed it, TO MAKE MONEY! Yay! Good for you idiots for putting that together. I'm proud of you.

You sign a contract to pay back a loan, then you whine becuase Wells Fargo would like you to stick to the terms of the contract? Wow, that's great that you have a 780 credit score! Good Job! A lot of good that did you... It seems to me that you ended up with a mortgage that you can't pay for. God forbid that Wells Fargo would like to continue making money rather than increase their risk in an economic down turn! Idiot...use your head.

You people complain about fees. I bet you weren't complaining when Wells Fargo held strong during the financial collapse. It costs money to run a business, where do you think that money comes from? Take a look around, which banks are still standing? The banks that were smart financially! Yay! Did you ever take a second to consider that those fees are necessary to the health of the company? I bet you didn't. I also bet you are an idiot.

Wow everybody, Wells Fargo makes you pay for checks! Put more than $100 in the account and I bet you will get free checks! Give Wells Fargo an opportunity to profit from your deposit and they will compensate you! Take your $100 and stuff it in a mattress, then you won't have to write a check to access those funds. I bet you could also avoid the fees that way. Once again, Wells Fargo is a business...not some free service.

I deposited $500 into an account and it's down to $120...blah, blah, blah, blah...blah. Did you take a minute to read the contract you signed? You didnt? Are you stupid? Yep, you are.

How about this one guys?! "Wells Fargo charged me for overdraft fees, and i spent HOURS on the phone trying to get them reversed." Did you borrow money from Wells Fargo without asking? YES YOU DID! What do you think an overdraft is?! Do you think it costs Wells Fargo to process that overdraft? YES IT DOES! Why should this be a free service? Are you going to drive over and mow Wells Fargo's lawn for free? Why should they loan you money for free? Heck, I don't think I have ever seen a financial institution that offers free loans. Have you? Nope, didn't think so...idiot. Watch your spending and it won't be an issue. Also, were those hours spent on the phone becuase they said NO and you didn't like the answer?

This could go on all day, but I will leave it here.

You people are ignorant idiots. Your ridiculously American sense of entitlement makes me sick. Don't forget everybody, the world owes you, and so does Wells Fargo!

BE VERY CAREFUL!!!! I opened a checking / savings account with Wells Fargo so I could get a safety deposit box. They said it would be free as long as I made a transfer from checking to savings - so I told the guy setting up my account to make sure that happened (I put $500 in and did not care what account it was in). He said he took care of it.

I have (had?) an account with Washington Mutual (Chase now) and where I keep the bulk of my money so I never really had a need to check on my Wells Fargo account. Now I am looking at my account balance at it is $120 (combined) after only a year and a half of being with the bank after I put $500 in!!

THEY HAVE BEEN STEALING $18 PER MONTH FROM ME FOR THE LAST 21 MONTHS.

Thank god I checked before I started owing them money for deciding to choose their bank. If I hadn't they would be charging me $18 per month for another 6 months until I ran out of money and then they would charge me $5 per day penalizing me for not having money in the account.

!!PLEASE DO NOT MAKE THE SAME MISTAKE AS ME!! - Use Bank of America - Chase or really anyone else but Wells Fargo.

I tried resolving my problem over the phone - the lady ended up basically calling me stupid for not checking on my accounts and hung up on me.

AVOID GIVING THEM YOUR HARD EARNED MONEY - YOU WILL LOSE IT

It's amazing that Wells Fargo will call ou every week when THEY want to spin your mortgage into a new one, so they can get a commission on it.

But when the customer calls Wells Fargo, no one will talk to them.

I submitted a "hardship case" via the government's program to try and get my rate reduced in late March of 2009. It is now mid-August. They have called me every month to verify the same information over and over.

But when I call them for a status, I am blatently told that I CANNOT TALK TO THE REVIEWERS, AS THEY DO NOT TAKE CALLS FROM CUSTOMERS!!!!

They took my calls when I wanted to give them my mortgage. But when the customer needs something, they are untouchable.

I've had 6 mortgage companies in my life, and Wells Fargo, is by far, the absolute worst I've ever seen!!!

Today, I will start looking at other banks with my 780 credit rating (excellent rating) to try and pull my mortgage from these holier-than-thou, all we want is your money bank.

Well I've been a Wells Fargo customer for about a year now and I just realized that they're awesome! After a year, I've had tons of different financial needs, and Wells Fargo has addressed all of them. Getting an account, changing my address, refinancing my car loan, getting fees refunded -- everything was quick and painless. Somewhere along the I started taking crap from banks, but no longer! Wells Fargo is crap free!

Tito

I have worked for Wells Fargo for a year, have banked with Wells Fargo for 6 years, and my parents have banked with them for 7 both for their personal and business banking. I will admit that there are times when I am frustrated with them, but overall I think that these reviews are unfair. If you look at the reviews for all the banks listed on this site, none of them get many positive reviews. I think the only one with more than 2 positive comments is WaMu. WaMu may have provided excellent customer service to 3+ customers, but they were also one of the largest contributors to our sub prime mortgage crisis that almost caused our banks to collapse. Wells Fargo has been the only AAA rated bank for close to a year now, one of the only banks not taking handouts from our government, and one of the only banks to actually turn a profit. Despite any complaint I've ever had about them I was both proud and relieved to work and bank with them during last years financial crisis.
As far as most of the complaints on this site are concerned, they seem to mostly stem from consumers who are unwilling to take responsibility for their own actions. Yes, Wells Fargo charges steep overdraft fees, but ultimately I don't think that is very harsh when you consider that you are essentially taking a loan against the bank without having ever been approved to borrow money every time you use money that you don't have and Wells covers it. There are also NUMEROUS ways to provide overdraft protection to your account to prevent these fees. If you refuse to keep track of your spending or use overdraft protection, that is your own fault. Customers also seem to get frustrated with the kinds of overdraft protection that we offer, but they are all pretty standard. Overdraft protection DOES NOT mean that the bank will front you unlimited money so you can spend irresponsibly. You have to have some kind of net somewhere to draw from if you put your account into the negative. As long as you are only spending what you have, you will be fine.
As far as holding checks is concerned, customers don't seem to realize that this is for their OWN PROTECTION. You may think that the person you found on Craigslist to sell your boat to seemed like a bang-up individual, but checks do get returned more often than you would think. Even checks from well-known companies can come back due to error that the bank had NO control over. I have seen state checks be returned. Say you have a $5000 check that is deposited and comes back unpaid. The money comes out of your account, if you have already had a chance to spend that money, your account is now $5000 in the negative. How much more frustrating would that be? You always have the option of having those holds taken off early. I always make it a point to personally call on every check I place a hold on and manually release the hold when the funds have been collected from the maker bank. It usually takes about 2 days. You always have the option of requesting this! If your checks are being held because of your banking history, can you really blame us for being extra careful when you've had umpteen overdrafts in the last two days and told us you got the check from some dude from the internet that you've never met in person?
Finally, I do apologize for any bad customer service experiences. That is completely inexcusable. However, not all Wells Fargo's are like this. I go above and beyond to help my customers. Like calling to have the holds released on checks (do you know how time consuming that is?), I know all my customers by name, I personally follow up with them to make sure things are going smoothly for them, and I am as friendly as I can be. And I'm just a teller! You have no idea how rude people can be to us! At work today someone told me to f**** myself, another asked me to come home and shower with him, someone grabbed my ass, another asked if he could put post-it notes on my chest, someone yesterday threw his wallet at me, I was called a b**** and a dirty slut. This is in 2 days! It's unbelievable!

World's worst bank. They charge for absolutely everything. Even charge to talk to you on the phone. Had a 2 dollar charge I couldn't figure out. Called and was told it was for a phone conversation! Never heard of that. Now fighting with them about bill pay. Paid my gas bill online. Noticed a week later that they had paid that amount to the water company. So thought maybe I messed up. Went in and paid the gas company again. Got an email the next day and lo and behold, the payment was sent to the water company again! Of course when I called them, it wasn't their fault it was mine. I keep on selecting the wrong payee, NOT!!!! Fighting them now to get the late charge on the gas account paid. Pulling my money out of Wells fargo both checking and savings and as soon as I can find a mortgage company, they are losing my mortgage too!

Worst bank ever - the branch that I'm forced to deal with is located on the Navajo Nation in Kayenta AZ. Opening an account was painful - the wait was very long(even though there were only three people in front of me) and the customer service has always been absolutely pitiful and incompetent.

Almost a month ago now, I got married. We were very lucky and received checks from several people, which we would like very much to deposit and use. Unfortunately, there are now a number of issues.

First off, even though I have deposited checks with my nickname before(Tony) at THIS VERY BRANCH they now refuse to do so without having an AKA(Also Known As) entered into the account. This seems like a very simple thing that the teller should be able to do, but alas, it is not. Instead, each time I have been told to wait in line for customer service.

Twice I have waited over an hour without being seen. On neither occasion was the bank particularly busy. This is absolutely ridiculous.

Secondly, if there is another name on the check(such as my new wife's), we are required to both show up with multiple forms of ID in order to open an account. We thought we got lucky one day, as there was only one person in line for the customer service(not the teller) and decided to wait it out and open a joint account.

After an hour waiting at the slowest, rudest bank I have ever seen in my entire life, we gave up and left in a bad mood.

Third, today I was informed that since my wife did not change her last name to my last name that it was doubtful that we would be allowed to deposit those checks that were made out with the same last name on them.

I hate this bank. I hate every slow, slacking moron who works at this branch. I hate their "security" procedures, I hate their customer service people, and I hate their tellers.

Oh, and here is the best part: This is the ONLY bank within a two and a half hour drive of where we live. If you've ever been to Kayenta, AZ then you'll know it's one of the most remote towns in America.

I will NEVER use Wells Fargo again once we are transferred out of this location. I can't imagine what an ordeal it's going to be to close out our accounts, but I'll be bringing a book and a picnic lunch when we do.

WORST BANK EVER. AVOID AT ALL COSTS. DO NOT USE!

I would give this bank ZERO stars, but the review requires me to give it at least one.

Wells Fargo -Long Beach Ralphs location is the WORST EVER! Their over-staffed branch is filled with RUDE, UNPROFESSIONAL, AND PRETENTIOUS employees, especially JESSE W. CADENA-who looks like the next contestant for an American Idol show-minus any talent. Trying to cash a simple check became a 1 hour NIGHTMARE, not to mention their shady transactions. They enjoy making people wait, and wait, and wait, while they gossip amongst themselves and pretend to be helping customers. I hope your branch gets shut down so you can go back to Customer Service school and be re-trained on how to treat any customers, customers with an account, or without an account at your bank.

Wells Fargo is the worse bank ever!! Their fees are ridiculous, you have to pay for checks. They charged me 300 in overdraft fees because THEY werent posting stuff to my account and I was spending what I knew I had. I keept track and they just screwed me out of almost $400 dollars!! All they want is money they dont give a shit about providing great customer service, the phone bankers suck they are all rude, they hold a check for 5 days which is ridiculous! I wouldnt recommend this bank to anyone! They shouldnt even have their doors open!

This is seriously the WORST bank i have EVER in my lifetime had the displeasure of joining. They have the most ridiculous fees. For example the $10 fee for moving some money from my savings to my checking account. And the overdraft thing. In citibank they text you or get you a message when your account overdrafts (i didn't really use this account it was just an extra account) and with Wellsfargo my account overdrafted when they charged the $12 monthly charge fee, so i didn't find out till nearly a week after it overdrafted and i had already accumulated a -$102.68 overdraft amount on my account. It was $35.00 twice and than $5.00 a day for unpaid overdraft. I'm so insanely mad at the moment that i wasn't sent any notification till now. Hard times and i can't be getting fees like this. I'm closing my account here, they are so unhelpful. It's been a stressful time with this bank. I don't recommend it to anyone, crazy bad service and being stuck on hold when you call up for over 15 minutes was not by idea of a fun weekend. If there was a choice on here, they would not even get ONE star! DO NOT JOIN WELLSFARGO!!! Bunch of money hungry unhelpful idiots!!

The service at Wells Fargo sucks! My father passed away November 2008 and I have been trying to close his account since then. Every time I go to the branch to close the account I need another form, piece of paper or death certificate. I have produced a ream of paper and numerous death certificates and the documentation from the court appointing me personal representative and I still can't close the account. All other banks and credit unions have been most helpful through this difficult process but Wells Fargo has been nothing but horrible protecting $3,000 all the while charging $12 each month to maintain an account I have no access to. I will never bank with Wells Fargo or Wachovia and will probably lose the $3,000 to monthly service fees the way things seem to be going. If you bank with or are thinking about banking with Wells Fargo I would suggest you chose another more service oriented banking institution. Wells Fargo sucks!

I absolutely hate Wells Fargo! We have been trying to have them help us with our morgage since April. They only reaseon we need help is because my boyfriend (who I live with) got laid off from his job because there was no work. We have summitted the same information to these people 3 different times and they keep telling us that its being reviewed and there is no answer yet. They also say that it is first come first serve. We have been waiting almost 4 months. The only reason that we are behind is because we called them and asked them if we could make a partial payment. A couple of days later we called them to pay over the phone and they told us that the partial wasn't good enough and that it had to be paid if full. That infomation put us behind by 1 month. They are sending forclosure notices but when we call they say we should have and answer. According to them we should have had an answer 3 weeks ago. We are struggling and these people have no care in the world about it. I am lost and have no idea on what to do. This is my first house it is supposed to be exciting but instead its all stress and neditivity because there is no help coming from my morgage company. If someone has advise or has been in this situation please comment and tell me the best thing to do.

I tried to set up a WellsTrade Account to roll over my 401K into an IRA. After two weeks of agony and tears I still do not have it set up. I am really disappointed because a really wanted to be able to take advantage of WellsTrade's free ETF trades. But trying to sign up has been so painful i will gladly pay handsomely to vanguard or another outfit to avoid any further pain from Wells Fargo.

Two weeks ago I spent about 3 hours online trying to navigate Wells Fargo's impossibly confusing website and after reading dozens of documents and webpages finally completed application for the WellsTrade account and PMA linked Checking & Savings accounts.

But for Wellstrade that is not enough - had to wait for them to send me a bunch more documents in the mail - which I finally received yesterday- another 2 hours of reading & document signing.

Finally having my account number and password to go online - I can see checking and savings - but no Wellstrade account! After calling Wells Fargo they were able to get my brokerage account on screen...

but it just says "brokerage" - no indication if it is correctly the "wellstrade IRA" type of account I was trying to sign up for. The brokerage screen did have a link to 'retirement planning" so followed that - then it asks me to sign on (which is strange since I was signed on already)- but my logon (which just worked an hour ago) no longer works! The logon screen gave me a number to call with difficulties logging on so I called that number...

After speaking with the Wells Fargo rep for a few minutes we determined that he was in the wrong department to help me with a wellstrade IRA, so transferred me to another department....

After speaking with another Wells Fargo rep for a few minutes she indicated that she had nothing to do with wellstrade IRA and transferred be to another number.....

That number led me to a computerized set of options - none of which had anything to do with my problem - and no option to actually speak with a real person.....

No now I am done. i can't take it anymore. I will now attempt to close the brokerage, savings and checking account I just opened and hope closing the accounts is not as painful as trying to set them up in the first place!

Doocy@wellsfargo is a Liar. He needs to be sent back for ethics training. Its either that or he's completely uninformed about his job. I think he makes it up as he goes along. Never talk to them on the phone. Only deal in writting. Either way he shouldn't be dealing with customers unless its WellFargo policy to screw the customer anyway they can. Ive had car dealers and telemarketers that where more forthrite than this guy. I will never use or recomend Well Fargo to anyone and I will tell my story to anyone that will listen. I will pull my business out of there as fast as I'm able which will be far too long because they are just plain stupid at WellsFargo.
I WAS FORCED TO GIVE A STAR, NOT DESEARVING. NEEDS THE FINGER

Once I had money. $ 800,000 plus and put it in WF. Thanks to WF Investments, I lost hundreds of thousands...
Today I m on Social Security and barely make it month to month. I transfer money from my small savings to my checking to pay bills.
WF charged me $10 because I had excessive withdrawls.
I went nuts!.
Never been charged before today. When I had the 800K, WF sucked on me like a whore. Today they pissed on me. I m done.
Closed my savings but need to keep open my checking until I can make arrangements to have another bank handle my money.
I will never recommend Wells Fargo..PERIOD....
S. Weston
notsew_evets@frontiernet.net

Very poor service in terms of mortgages. no one should do business with this bank unless you're looking for disappointment. after 70+ days of waiting for these morons to close a simple refinance, i gave up and went to a real bank. I feel it by obligation to keep others from having the same experience with this institution.

Wellsfargo has some of the worst service I have seen. Shortly after refinancing our home we received in the mail a package with our social security and other confidential information. The envelope was clearly marked from Wellsfargo and was not sealed. It could have been opened by anyone who had contact with the package. I called the mortgage officer we had worked with on the loan. At first he seemed interested. I sent him a copy of the document I had received (I did black out the confidential information). The only thing I asked for was to have Wellsfargo monitor my credit for a few months. I was told that my request sounded reasonable. I never heard back from him and he would not return my emails or phone calls. I contacted his boss by telephone. She was aware of my situation and said she would get back with me. That was 13 days ago and I haven’t heard a thing. I would never use them again. The document never should have been sent in the packet I received. It makes me wonder how careful Wellsfargo is with my information.

Well, so far, they haven't stolen my money.....

I used to bank with WF and left after they confused my mother's account with mine not once but twice. The first time, they deposited a check into her account instead of mine. The second time, on the phone, they made changes to her account, and then refused to reverse the changes because I couldn't give them her account number.

Now, my Mom has died, and they won't give me a straight answer about what is needed to transfer the accounts to my name. One guy at one branch took a copy of the death certificate, asked a few questions and swore he'd "take care of everything."

Three weeks later, another acct rep at another branch could find no evidence that anything had been done; we started over. She wanted to keep the certified death certificate, and wanted letters testamentary (court instructions, after proving the will), which no one had even mentioned.

Called on the phone this morning, and was told, "you have to go to a branch for all business associated with a trust account."

Sounds like I need to open the estate account at UFCU, my credit union.

2009 and Wells Fargo is still as bad as ever. I have a Auto loan , I called them to see if I could get a late fee waived. ( that was my fault I lost my job, father died, bad car accident, basically life happened) after being transferred more than 5 times I spoke to a man that told me to write a hardship letter and fax it. Then he told me if I make a payment with him right now it would look really good and help me get the late payments fee waived. It was the 13th of the month and my payment was due 23. I asked him was there a fee and he said yes, but would waive it. I told him if the fee was waived I would make the payment. So when I looked at my bank statement on the 23 it was short by $10 I knew were to look. I have been told by two supervisors that if I could pay the car payment I should be able to pay $10.00 / they told me I did ok the charge and to stop complaining/ , and if that was not enough then the guy asked me how did I want to pay the late charges...Are you kidding me..REALLY..I gave him my account number ..123..when hell freezes over..and put a little something extra for him too.. What have I learned ...If I don't have the money in the bank I can't buy it EVER....and to get a new car loan with USAA my new Credit Union.. Thanks for listening

I've been a customer with Wells Fargo since I was a child (opening a savings account with my mom), and have had them as my bank for a total of 20 years. I opened a joint checking with my husband last year, and things have been pretty smooth. That is, until WF decided to credit our account with my husband's paycheck on the 2nd of the month, only to put a hold on the paycheck for "investigation" 5 days later. A little background--his boss banks with Colonial, and the week prior to payday someone had stolen the boss's bank account number and was writing checks on the account. The boss put a hold on the account to prevent further fraud; HOWEVER gave the bank a list of checks that were authorized to pay (which included my husband's paycheck). Colonial stated that the checks should be paid, and if there were any questions, the other banks should call to verify funds. WF did not do this. Instead, they credited our account, allowed our rent check to be cashed by our landlord based on the credit, then overdrafted our account by $850 by putting a hold on the deposit--5 DAYS LATER! Colonial has faxed a letter to WF Loss Prevention stating that the check has been cleared from their account (meaning Colonial doesn't have the money - WF does), but WF is denying they even have the funds. Well, where did the $1400 deposit go?? We should have a balance of $500 in our account to get us through to the next payday; but instead we're overdrawn thanks to WF dragging their feet to get this resolved. Not to mention that today is Friday, we're going into the weekend, and have no money to buy groceries to feed ourselves.

When I spoke to Loss Prevention yesterday, they stated they got the letter from Colonial; however it was missing the statement of the date the check cleared on Colonial's side. I spoke to Colonial today and when they read me the first sentence, it stated that exact information. I called Loss Prevention back to ask if there's possibly any other information they needed (because the letter already stated what they asked for), and I simply got a rude response stating that until they got the information that they requested from Colonial they would not release our funds to us. They couldn't even look at the letter they originally rec'd from Colonial because they destroyed in, but they were able to "note" in their system that the letter was "inadiquate." It's frustrating to know, that as a customer, I'm trying to help WF by getting the information they need, but WF can't/won't let me know WHAT information they need. I know they have the $1400 sitting in an account (other than ours) for as long as they possibly can to be able to collect the interest on it. They're greedy, unhelpful, and rude. Colonial has been nothing but helpful, and as soon as we get our money that we are owed, we're closing our account and moving to Colonial.

Watch out! Don't sign up for Wells Fargo ON-LINE SERVICES. Customer service is not helpful and you can get screwed. Watch out! Here is what happened to me. When transfering my pension to Wells Fargo on-line investment account, I kept being bugged about transfering to on-line statements. I must have clicked yes at some time and confirmed it not thinking about all the ramifications.

Well, my wife pays all the bills. She uses Wells Fargo online to pay but collects our bills physically in a stack. Well, she lost track of my Wells Fargo Visa. Wells Fargo notified us in my on-line messaging on their server. I had never used that messaging and didn't even know what it was about. So Wells Fargo was posting a message to their own server in something I never used and claiming I was notified.

Well, my card went from 6.9% interest for years to 26.7% within a month. They shut down my card. They trashed my credit rating. I called to pursue it and customer service kept saying it was my fault. Now my wife and I screwed up. But Wells Fargo communication sucks. They say they called, but they never did. I talked with my wife repeatedly about this. She says she would have picked it up if it said Wells Fargo. They never left voice mail. The never sent me a physical letter.

So, I guess it is my fault. I'm moving my pension, my checking, my savings and my other investment accounts. I won't do business with Wells Fargo. I just paid off the Visa two months after being told about the issues. I never had a card closed before or any similar issues. My wife and I may not always be the most organized, but Wells Fargo hosed us!

In January 2009, when mortgage interest rates fell down to 4.875%, I decided to refinance my existing home mortgage and had contacted my Wells Fargo mortgage banker. He gave me a free 3 month rate lock and charged me half a percentage point refundable at closing plus the appraisal fee $350. This was the same mortgage banker who did an excellent job four months earlier assisting me in buying my first home. Therefore, I knew and trusted this banker. My appraisal happened quickly and even though my house lost fifteen grand in value within a mere four months I still had enough equity for it not to be an instrumental problem. The rest of the paper work took another month to complete and by the mid of February everything seemed to be in order. I received a commitment letter from Wells Fargo and started waiting for the closing date calling in once a week just to remind them that I’m still out there waiting.


After the passing of one month, there was still no news on the closing. Anytime I called or emailed I was hearing a repetitive story about waiting for CEMA. Apparently, it is some kind of mysterious entity that not even my mortgage banker can get through. I should tell you that I tried calling Wells Fargo customer service hoping to get a better result but after 20 minutes holding and being transferred from one customer representative to another, I ended up backtracking to my starting point.

My mortgage banker told me that Wells Fargo receives 9000 refinancing requests per day and their system is designed to handle only 1100 so they cannot keep up with the demand. In addition the bank is tightening up there credit standards therefore their employees must undergo additional training and learn new procedures which further increases the wait time. Meanwhile my rate lock has expired and my appraisal and credit check will expire soon and there is nothing I can do but wait and hope that Wells Fargo doesn’t screw me up. So be careful with paying them refundable points upfront because you will loose the flexibility to walk away.

My opinion is more for the person who responded about WFB sucking.

First i would love to know where you heard that WFB takes debits before credits? Honestly, that was a bold face lie, you have no proof that they do that. In regards to charging $10 for overdraft protection.... if I'm dumb enough to spend more that what is in my account, i would rather be charged $10 ONCE per day than $35 per overdraft. If you overdraft once, it saves you $25, if you go over 3 times it saves you $95. So again, if i'm dumb enough to spend more than what's in my account, by all means charge me the $10 and save me the rest, thank you Wells Fargo!!!!! BTW, how can they do the math incorrectly, it's a friggin computer that does the math, so blame the computer.

You use the word pickpocket..... which to me means hidden, or taking without your knowledge..... WFB has disclosures that, BY LAW, they have to provide and they do, so people like yourself have no excuses when being charged a fee, but yet you are all over them about charging you fees that you say you don't know about, Hmm.

that $12 fee? it's called a monthly service fee, and they have a very nice way of saving you from acquiring them, AND, they DO show up on your monthly statements, you just have to actually read your statements. PLUS, there is a level of responsibility on YOUR part, if you see a fee, go in and talk to them about it, they will always take care of it, or help you so that you do not acquire another.

all in all, you had a bad experience, and i'm sorry to hear that, i have them too. Seriously, I don't see any need to bash the bank that is the only AAA rated bank in the US, voted the strongest bank in the US, actually made a profit last year so when John Stumpf walked into Congress about 2 months ago was able to say "Hey, we made a profit, we're ok", doesn't owe the Gov't any money cuz they didn't have to borrow any.

So hate who you want to, but understand WFB is a very highly reputable bank.

This bank sucks period. There are huge inconsistencies between Arizona and California even, customer service, excuses etc. Basically it come down to this, just like a lot of other major banks trying to nickle and dime you, they process the debits before credits (gee hence they make more money this way, more overdraft) even if you have overdraft protection, yes it will prevent that 35 dollar fee, but you're still paying 10 dollars for a transfer from your savings to your checking, when your checking account balance is tanked. Anyways I remember going up to the teller to figure out why money that was deposited wasnt showing up.

There was a misconception, these idiots didnt do their addition right, I had added it the night before and wrote it down, I showed the piece of paper to the banker, low and behold I was right when he actually busted out a calculator, and what was interesting was this stupid fuckin 12 dollar fee was sneaked in there good thing they reversed it, of course it didnt show up on my online statements. Ok I went in there to make a deposit, so I found out this bullshit in the mash, spending like a half hour, holding up the line, while being sorted out. Eventually I went to the banker to get my savings account re-opened for the overdraft protection.

Ok get this, you're gonna love this - while i was waiting for the banker, when he gives the teller to swipe my card, somewhere along the line the teller loses my debit card, they cannot find it anywhere, they gave me a temporary completely useless for what i was trying to do to get gifts online for christmas, if they're "losing" your debit cards, it makes you wonder what else they're losing and not keeping track of, first they cant add, now they lose my debit card.. and another instance when my debit card actually did go missing it took them 7 days to shut it off, I mean their antics just go on and on witholding a credit deposit waiting, I mean waiting for a debit to show up so they can tack on an overdraft fee, now it doesnt take 7 days to credit a simple cash deposit... wtf? that's like what i'd expect for a check, hell it shouldnt even be that long, especially NOT CASH! three hundred dollars cash for an online purchase, that doesnt seem like much to ask.

Anyways I dont believe a pretty smile and a wink is enough to forgive them, because in reality they're like a gypsy a cute smile in front of you, while they pickpocket you from behind, Either way like every other large bank, they're out to get your money, they arent rudest bank ive come across they dont really use the asshole approach like for example US bank, but their scams and sneaky antics can really piss you off over time eventually you're short fused with these people, the lack of knowing what they're doing, they cant seem to add, losing debit cards, its really a joke and a pain in the ass... I was always careful and checked my account online frequently and added appropriate expenses, but I still got zapped hundreds of dollars out of these fuckers, so I took my business to a local credit union.

Shitty bank, cute faces for tellers, but their greed pickpockets you silently.

I would rate them even lower if they had a negtive stars system first of all !Can you imagine paying WF every month on time plus adding some to the principle?Than I paid off my mortgage 11 years early in todays economy !I was so happy to be living in a debt free home and then it began with WF.After 3 phone call talking to the servicing rep in the customer service dept each time "I'll put it in the mail you should get it in 10 days" I still had not recieved a copy of conformation of LOAN PAYOFF,but I did rcvd a letter stating "yes, a satisfaction was recorded in your county courthouse 2 months ago" 5 MONTHS after I paid the home off.STILL NO LOAN PAY OFF LETTER FRM WF.So I gave it one more shot and talked to the supervisor,explain everything to him <he was polite and said he'd call me back in 5-10 min well I waited for a little over an hour an called & left a message informing him I was still waiting for that 5-10 min call back.HE called me back & stated it was taken care of & overnighted to me.MY heart jumped for joy WOW a supervisor who did something & I'll get my WF letter stating my home is free & clear of debt!!!Can you imagine my surprize when I opened the overnighter and found a copy of my original mortgage agreement that I signed at closing when I bought the home the exact same thing my lawyer gave me & I had at home.It also included a nice cover letter frm the customer service dept stating " thank you for giving us the opportunity to provide extra service to a valued customer"At this time it was 6 months after I paid my WF mortgage off,I called back the supervisor ,left a message to call back PLEASE no call back all day so tommorrow I'll drive to my county courthouse & get a copy of the copy "stating my home is now free & clear of WELLS FARGO" as I will be FOR THE REST OF MY LIFE.No wonder financiaL institutations are falling apart today.

Though my situation is RESTARTED it is still very embarrassing for me! A few years ago I ended up moving into a bad situation with a girl who ended up working for Wells Fargo. I ended up living in the apt for only 2 months because it was THAT bad! Anyways YEARS later I see that girl, Kristy, walk into her car and drive away. I was sitting in the car with a friends waiting for another friend who banks there. I was talking with my friend in the car while waiting for my other friend to come out. When my other friend was finally finished she asked me, "Hey did you get out of the car and talk to anyone?" I said no I was in the car the whole time. Then my friend, who was in the bank, began to tell me that some teller, names Sasha, was talking to her about ME. I said what was she talking about? My friend just told me how Sasha was going on about ME, and wanted to know how my friend knew me. About a half hour after that incident I decided to complain to the branch manager about her tellers unprofessional behavior. The manager quickly started talking over me and then told me that the Kirsty girl already called the branch manager and accused me of getting out of the car to harass Kirsty. I was also accused of calling this Kristy girl and apparently I harassed her over the phone as well. Regardless how silly this situation is, I'm embarrassed! Regardless of what happened in the past Kristy needs to get over me deciding to leave! I do not know this girl, or sasha, and Kristy, Sasha, and the branch manager all need to learn how to handle themselves in a professional environment!

Another time, this last December, I was sat down by one of the branch sales people (I needed to cash a check through Wells Fargo and to do anything there you have to sit down with a salesman). She was trying to sell me an account with Wells Fargo which I denied. I ended up HAVING to listen to this woman, doing what I came in to do, and I left. I ended up needing to go back inside really fast for something and overheard that very woman telling other employees about how she KNEW I was trouble!
Well lady sorry I'm not interested in your free plush pony! GET OVER IT lady and be lucky you still even work there!

After my experiences at Wells Fargo I'm VERY sure that I will NEVER walk into another one of those banks again! Seeing how their employees act I'm interested in banking with people who are professionals who I can trust with my accounts!

I've been trying to get a loan mod now since back in November 08 to try and save my home, and you wouldn't believe the crap I've been told. I've had some things happen to where my income has decreased, and when I get letters from them saying "We can help", I call them, and that's when the problems start. I've been told by their Customer Service idiots to: "Get a roommate", "Get another job", "Turn your house in, you can't afford it", "You've got no choice but to short sell". Now is that the kind of help you should get from a bank? NO!!! I think I've talked to 20 different people, as you never get the same person twice when you call them, and they act like they want to help you, but they don't. My home is now in foreclosure, but it's not like I've not made the effort to try and work with them.

They did a loan mod for my brother, no questions asked, and dropped his house payment by over $300 a month! I found out that they were the recipient of some of that bail out money, was planning on taking a big trip to Las Vegas for what, 12 days?, but yet that money was supposed to go to help the struggling homeowners. Hmmmmmm, who's home are they helping? Theirs?

Completely unprofessional representatives in my opinion to say something like what they have said to me. I pulled my checking account from them, and now I'm just waiting to see when my last day in my home is. I've dealt with nothing but rude, inconsiderate, uncaring representatives from the get go, and part of it is due to the fact that they're a mega bank that could care less about their "customers". But yet they claim that they value your satisfaction. Yeah right.

Beware of Wells Fargo at all costs, they seem great to work with in the beginning, but they turn on you in a heartbeat and don't want to work with you for anything. One of the worst banks I've ever had to deal with for anything! If I could give them negative stars for their service, I would give them a -1000!!!

Worst Bank of all, are takiers, not givers., poor business practice, Horrible customer service, High Fees, Hidden Charges, too big- never talk to the same person, untrained bankers
The worst customer service on the planet. I have a mortgage with Wells Fargo that I have been trying to refi thru this office for month now. I have been dealing with loan officer Lesly Dimance, I initially applied for the loan 12/03 and supplied all requested documents, the appraiser came in a few days later and completed the appraisal, since then nothing was happening, I called the loan officer several times at his desk/cell phone no call backs, caller his manager Jason Lerner who assured me everything was going fine "just waiting on closing date" "we're really busy now, there is a backlog...." "do not worry..." on 01/09 I was shocked to get a letter stating that my loan application was cancelled because it was missing incomplete, I called the loan officer and his manager probably a 100 times before I got a call back, now the loan officer is saying that they messed up (blamed it on his secratary) becuase there was a form that they did not include in the file when it was sent to underwriting but that the problem was rectified, I also learnt that even though I had asked for my rate to be locked at 5.00% it was actually never locked, the loan officer also told me at some point that nothing was missing in my file but because Wells Fargo is so busy with applications they could not meet their legal obligations to decision a loan within 30 days and therefore they are just canelling the loans in the system and re-assigning a new loan number/app#. Anyway, been waiting again since 1/9 on this new loan now, been calling both the officer and his manager desk phones and cell phones no answer at all. This is more like a nightmare dealing with Well Fargo, I have to call their underwriting or corp office and beg for info on my credit app before someone tells me oh you need this and that, need updated statements....and they all seems surprised my loan officer has not told me....sometimes they just tell me to call my loan officer....at this point I am still waiting...I honestly think that Wells does not want to refi my loan at 5% because my current loan with them is at 7% and they just want me to give up. If someone out there is versed into Credit Laws pls let me know if there is anything I can do because I do not think this is fair credit, at the same time I am trying to explore getting out of Wells all together. Thanks for reading and please please stay away from this company, I remember when I initially had purchased the house in 2007 Wells Fargo sucked big time but what can you do, in order to get the builder incentives I had to deal with them. I would ABSOLUTELY not recommend Wells Fargo to anyone.

My own experience with Wells Fargo has been beyond horrible. After bouncing a few small checks in my small business account, WF would repeartedly hold deposits, frequently in the thousands of dollors, for 9 working days, claiming that it was neccesary to protect themselvs. I have been lied to when an assistant manager at the Portland, Oregon Hollwood branch told me that it took that amount of time to recieve funds from other banks , and then cheated, when after confirming that WF had recieved funds within two working days, they continued to hold those funds, without allowing me access to my money, or paying interest while they used there funds to their own benifit.
Over months, this practice caused critical cash flow issues, and ultimatly was the main reason for the failure of that business. Wells Fargo would create situations where they could manipulate deposits to cause overdrafts and then use these to enrich themselvs.
Since that time, I was forced to renegociate my home loan with WF. I was also going through a two year battle with cancer and a broken vertebra. Because of situations that they did much to create, they would only negociate an ARM.
Finally, after being assured by a member of their loss prevention division that we were engaged it renegotiation of my loan, and that no imeadiate action would be taken, WF sold my home from underneath me 2WEEKS BEFORE CHRISTMAS, 2008. Well, what do you expect from WF? This is so typical of the predatory natue of WF towards its customers.

I'm not one to bitch since, I don't believe it actually provides any results.

I just don't like using them, and sadly must since they're just as bad as bank of america and they're the only 2 nationwide banks in Albuqueruque, NM.

Either way

I've heard key bank has really good reviews, so if you can stay far away from wells fargo.

I was really happy with Wells Fargo untill they cleaned out my entire savings account because of a mistake someone else made. I know it is legal and all of that but morals are something a business should have as well. One day I checked my account balances and I saw that my savings account had only $1.19 in it. Over $3,000 was taken out of my account. I called the bank immediately and was told they would investigate it and get back to me within 5 business days. I waited for almost a week with no reply and no money since I had just transferred most of my checking account into my savings a week before the money was taken out.

After calling to check the status of my claim and an hour and a half getting transferred around 7 times, hung up on , and was treated so poorly by one man it brought me to tears they could finally tell me money was taken out of my account by the bank itself but would not tell me why or where. The last man I talked to refused to give me his supervisor and his name.

Come to find out because my mothers name was on my account and she didn't know they took the money out of my account to pay on her loan because she had closed her accounts with them months ago. I am an 18 year old who worked for years to save up that much money since I am going to college in a few months and they won't do anyting to help me. I tried to explain to them that none of the money in the account his my mothers but she had to be with me when I started it because I was still a minor. Also because I work for the state taxes are not taken out of my paychecks but I have to pay in instead and I now have no money to pay my taxes.

I received an item in the mail. There is a class action suit for all of the overdraft fees and they way they manipulate their system by posting debit card transactions by charging the largest amount first instead of posting based on the transaction time. I will post the web site address later.

I used to throw class action suit paperwork away but I started paying attention and actually completing anything that needs completing and I have received a few checks.

Wells Fargo has a culture of internally focused, 'who cares about the customer' zombies who really don't want to be there working for them.

They doubled the interst rate on my credit card recently and when asked why said " we are doing this to many of our cusotmers--we're just trying to stay in business in these hard times."

Brilliant strategy--I'm sure I'll hurry out to use their card & carry a balance when I will be expected to pay WF more than twice what I'm being charged with BofA, Chase and Citibank.

The free market system needs to let companies like this go under--no bail out, no prop up, nothing. If they can't compete, bury them. This consumer will be happy to supply the shovel.

You know a company has to be an absolute train wreck when they get a 1 star rating. Well, this Wells Fargo doesn't disappoint.

I felt ripped-off by the person who opened my account for me. I was promised a free Personal Savings Account as long as I maintain my minimum and I have been banking here for over 6 months now and I have maintained my minimum, but they still charge me the monthly fee.

An absolute rip-off!

I know how protected their customers can trust their banking needs.I have paperwork showing how protected my husband's father was from his stepchildren.Although his money hungry stepfamily ended with his funds, he had dementia and Alzheimers at the end,they were withdrawing $300.00 a day plus writing checks for spousal child support and anything you can think of they needed.We were able to pull records for 2 years and it showed it all.Supposedly my husbands father( with dementia,alzheimers,and he couldn't walk )was able to open a check debit card while in nursing home according to the bank.We didn't fight for anything-he named his step granddaughter executrix,he was already showing signs of dementia when will was drawn.Watch out for those evil stepchildren,especially if they have a relative working in the bank. Although not all stepchildren are bad, these with the bank included were,they used up most of the funds and their mother-my husbands stepmother had diverted all funds from CDS to her granddaughters account,just in case the will was not good enough.It was a sad case to know this bank didn't protect him.And when it was brought to their attention, they pretended to want to help.I told my husband long as we made sure his dad receuved a proper burial-this was the main goal.We spent money trying to protect this man,damage was already done with the daily $300.00 withdrawals and $800 checks for child support to one of the stepsons ex-wife,not to mention big grocery checks.All done while this man was in nursing home and couldn't talk or walk.This man was left in nursing home by stepchildren or put in there during holidays, so they wouldn't have to deal with him.Sad isn't it?Watch out for your parents.We came in but-$90,000 plus CDs had already been moved from different accounts, not just this bank,but alot of other banks.At this point, who can you trust? And they are quick to take out a $35.00 overdraft fee, but not able to see,or let us say will close their eyes to what they know is going on in their banking system as long as it benefits their system.Watch out and check into your parents accounts.

This organization is full of morons. They call you and then ask for your loan number. First this is risky to give out second I do not carry t with me. I return the call after verifying the number they pull me up but cant find one of the needed accts. They transfer me to another division to find it. I get an automated voice telling me I need to enter an account number to speak with some one. Hey idiots if I am calling to get my account number how can I type it in?

I have an auto loan for this POS I bought in Kentucky before I PCSed to California with the Army. I have paid on time, everytime, until I initiated a Voluntary Repossess.
So after it's in voluntary repossess, they draft 2 extra payments through my bank's webbillpay (actually my fault, as I didnt know the payments were slotted) but the problem is, Wells Fargo took both payments, and wouldnt give them back. After spending all of my daytime minutes being transferred and disconnected, I'm told, "If you are going to have this voluntarily repossessed, we aren't going to refund the last payment". Verbatim.
This is the week before Christmas mind you, and I have $.37 in the bank because of it. I said, "Ok, I take back the voluntary repossess." just because I really need that money.
Again and again I tried. Finally after being told it was being handled by her manager, and he was out sick, I called a different department, and low and behold, this guy said "oh man, we gotta fix that." Told me right there after 5 mins exactly what was missing from my bank's fax to them regarding the payment, and then hand carried it to refunds with me on the phone. He tried to overnight it to me, get it wired back into my account, everything he could, but it has to be a cashier's check via snail mail. I thanked him and hung up.
I have been in my barracks room eating army chow for 2 weeks because of this. Cancelled Christmas plans, all of it. The point is, if this guy, who isn't a manager can get the payment at least sent out in 20 minutes, why did I call every day for a week, and actually accept an ultimatum from this bank?!

I could tell you I'm furious. I won't. I'll say this;
I have filed chapter 7 bankruptcy, which will be completed on the 1st. (The reason I tried to have it voluntarily repossessed before) Wells Fargo doesn't know that. They also don't know it's out of gas and the battery is dead, and that they are gonna have a hell of a time getting a tow truck on this base (LOL!). I will cost them close to what it brings in when they auction it. And the best part is, after I cash the refund check, I'm going to call them and explain it all. Enjoy your new Kia Wells Fargo, because I'm going to enjoy watching you spend money trying to get it back