National City is horrible. I made a purchase from Home Depot, returned it an hour later, and had to purchase another item like it. I was told at the Home Depot desk that they give credits and take debts all at the same time each night, because I told them I could not have both out of my account at the same time as it was an emergency purchase of a waater heater that had burst. National City has put a hold on my account for over $900 because they said that Home Depot hasn't sent the money back yet, and it could take up to 6 business days for them to do so. So, I called Home Depot about the error. I was promptly told that they don't have the capacity to do anything like that, and that they process all of their accounts on the night of transaction whether they are debts or credits. They asked me specifically if I banked with National City or 5th 3rd bank. I told them National City and they told me this is about the 20th episode like this they have seen in the last 6 months. National City sucks.

I have to agree National City needs major improvement in customer service. I worked at a local branch in the late 90's and still bank there but only until I can open a new account elsewhere. Never had any problems with overdraft until last week. I made an ATM dep on 09/12, paid my house payment in the night dep box at another bank on 09/13, check went through 09/15 and cash deposit was still not clear, this resulted in two charges of $36 each, called to question and was told dep was made on 09/15 same day as checks came through, told them no it was 09/12 and was then told each branch can hold a deposit one business day or more...No refunds of overdraft charges. Funny when I worked there the ATM was done at 2pm every business day and all deposits were posted to the acc at 2 pm when ATM work was complete. Another thing that upset me was two years ago my daughter saved her change and had about $90 in change, brought to local branch to deposit in her savings acc and was told there change machine was broken and they were supposed to be getting another one the next month to bring it back then or take it home and roll it. I told them I just wanted to deposit in her savings acc, still told to bring back when change machine was fixed. I took it to the bank across the street where I have my home mortgage and opened her an acc there.I guess things like that and rude customer service is the reason my two cars, my home and credit card are all with other banks. Sad that they will choose to lose a customer of over ten years for $72.00 in overdraft fees.

this bank blows ive been there for amost 3 years now and the past 6 months they have been holding direct deposits, posting bills 3 and 4 days early, holding my wifes payroll check, 6 months ago i posted checks on a friday and they where in by monday and now my wife puts in a check last week and it takes tell monday to post they have robbed me for 600$ don't bank with them, fyi they will hold up 10 transactions and if you have 32$ in your account afterwords they will bounce all of them by charging you for them 10 times before they take out the money for the transactions

This bank ROBS ITS OWN CUSTOMERS. I have been with this bank for over 25yrs. I never had any problems, until about the last 2 yrs. They change policies and procedures like people change their underware! They have gone OVERDRAFT CRAZY!!! You see this bank is in debt so deep, they must steal our money to pay their bills. Also, the stock has gone so loooowww they should be bought out soon. I want to pay my bills not theirs. Forget calling the Customer Serivce Line, these people are dumb, dumb, dumb..... They hold your deposit for days at a time, while payments are going through then they pay the charges, hit you with OD chares, then release your deposit. DUH!!! They actually held up a CASH DEPOSIT!! I asked, are you waiting to see if it is real money? What a bunch of RETARDS. I got a money order there, gave it to someone who took it to the same bank,,they said "This is no good" DUH!! Anyway people do not USE THIS BANK, TAKE YOUR BUSINESS ELSEWHERE. I have opened one at CITIZENS, and so far, they seem to be a much BETTER BANK.

I hope National city does get bought out...soon. Lately they suck. I grabbed my boyfriends debit/visa by mistake (looks just like mine). Went to Walgreens swiped my (his) card to get points and when I went to sign the slip realized that it was not mine. Told them I couldn't sign it it wasn't my card. They voided transaction and I paid with my Xmas acct debit/visa instead. He did not have enough in his acct to cover the charge and it did not drop of till 3 days later. National City would not refund the $36.00 OD charge. This was his first OD and they wouldn't even give him a one time credit. Even though it was my mistake. We have had our Mortgage there 5 years never late always pay extra. I have two other accts and never OD them. Pretty crappy on there part! DON'T BANK AT NATIONAL CITY BANK. THEY SUCK!!!!!!!!!!!

This bank engages in deceptive, dishonest, fraudulent, & unethical business practices for the sole purpose of ripping off their own customers for a profit! Their customer service is just pathetic! Very rude, mean, nasty & anything but helpful. They only know one line...It's not the bank's error! And these are the GOOD things about this bank! Beware!