I went to Cyprus Air for a gas insert for our fireplace. As soon as I walked in the door and told the salesperson I was interested in a gas insert, he said "no, i think what you want are gas logs." He sold me on the "Cyprus Campfire" a gas log set that is designed exclusively for Cyprus Air. After returning home and thinking about it more, I thought, I DO want the gas insert and at this price, I want what I want. Have attempted to cancel but am being told I will have to pay a 20% restocking fee. This company has performed no service, no items were pulled from stock, no one came to my home. Basically, I was talked into an item where they have a much larger profit margin. An item I do not want. And, now they want to charge me almost $800. Shady, shady people. Beware.

I am posting this because I think that everyone should know this and I am surprised that TRANE has not taken Cyprus Air's authority to distribute their product away. I had Cyprus Air install a new AC and heating unit. The installation was good. I guess I was given a fair price. It was not until the heating unit went out and I needed a repair that there was a problem. The technician/co-owner arrived at my house to do the repair and he immediately started in on what all technicians do with products that are under warranty. He complained that the unit was dirty and that it was all our fault that the unit broke and that it most likely would not be covered by the warranty. I was expected this because I have dealt with the home warranty scam before. Well, he fixes the unit, tells me that he is going to allow it to be covered under the warranty, and then proceeds to charge me $82 for the labor. Thing is the warranty covers labor and parts. I informed him of this and told him that I was not going to pay him. He got angry and stormed into my basement. I followed him and told him to leave my property. He replied that if I wanted him out I would have to call the police. So I dialed 911 and had him removed. This was not just a bad choice of hiring by Cyprus Air. This was the co-owner. The next day I call TRANE inform them of the situation and they do some research. I talked to TRANE later in the day and find out that by his own admission he has been charging ALL customers for labor. He has basically been robbing all his customers.

Cyprus Air fixed my AC within 2 hours of me calling! That is great service. I recommend them to everyone!

Called in for emergency service and my a/c was back on and functional by the afternoon. With this hot and humid weather this service from them was a lifesaver