Dear R. Visitine-
My name is Cameron from Proform Fitness. I reviewed your posting on this site and want to help. I'm not sure of your machines current state so let me know how it's running. Also, for your troubles with our product, we want to offer you something. We have promo codes worth store credit as well as a number of accessories compatible with your machine. Let me know what we can do for you. My email is cstechops@iconfitness.com. Thanks.

Cameron
Icon Health & Fitness
Customer Care

The first 9 months that I owed this product it was unusable. The reed switch inside the hub was faulty so the display didn't work. The company sent a service tech out fairly quickly and at the time he discovered the faulty reed switch he discovered a screw inside the hub that had been put in crooked.

The technician informed the company of the parts he needed, exactly as listed on their diagram. The company sent out the wrong parts. This process repeated 5 more times. Parts come in, technician comes out to find wrong parts, new parts ordered, wash, rinse, repeat.

Finally the 6th time they sent parts out they sent the right parts. At this point my machine was outside the warranty period and I hadn't even used it yet. The machine worked fine for a couple dozen uses the it broke again. The reed switch once again moved out of alignment ad the display no longer works.

You get what you pay for with this machine. You are far better off spending more money on a Life Fitness or Precor machine or a gym membership for that matter.

After much research online and in stores, I bought this elliptical for my daughter for Christmas. It was an excellent value, relatively easy to assemble, compact yet sturdy. The cup holder and fan were especially appreciated by my daughter. I loved the free shipping and speedy delivery. I would highly recommend this product and doing business with amazon.com!

Contrary to what many other reviewers have said, I did recieve my Pro Form 825 Elliptical with all of the necessary pieces. Some have mentioned that parts were missing. It did take me 2 hours to assemble it and I'm really good at assembling things. I wasn't impressed with that. What I was really concerned with is getting back into shape. I'm not sure that this piece of equipment will cut it. It feels like you are falling forward while you are on this machine. It doesn't feel like being on an eliptical and it doesn't have a smooth pedaling motion. It is actually very jerky. The manual also recommends that you only pedal forward. Using this piece of equipment feels like being on a bicyle, without a seat, that has bad geers, going down a relatively steep hill. It also feels as though the only muscles being worked are my hamstrings. If you ever fell in love with one of those expensive elliptical like a PreCore at the Gym, then do not buy this product. You will be left very disappointed.

I do not recommend buying this machine. It is wobbly at moderate to high speeds, the stride feels like you're plodding and there are few adjustments aside from increased difficulty. To its credit, your buns will get a fabulous workout due to the stride arrangement. If you have little monetary resources to allocate to a piece of exercise equipment, relatively low expectations on performance and few other alternatives then add to cart and proceed to check out. Be forewarned though, she's a rudimentary beast.

Just received this product. Please be warned they have not taken care that the specialty bolts/hardware needed to assemble are packaged to take shipping. Even the packing foam was in pieces - I am missing parts and must now attempt to get them replaced. Very disappointing - be warned!!!