RateItAll: The Opinion Network

Surprised to see that these thieves are still online. Years ago they overcharged my credit card by several 100's of $ and tried to steal my domain which I only managed to get back after several weeks of dealing with the registrar and faxing lots of stuff to the US. Definitely my most painful experience with a hosting company ever!

I was also billed for money I was not sure I owed but could not prove I didn't. I did not want to give them my card # again so I sent them a check instead but they claim they never got it after five weeks. I have never lost a check in my sixty odd years but I guess it can happen, I stopped the check and I gave them permission to use my card for one time only for the the amount of $400. GUESS WHAT ! THEY BILLED ME TWICE. I had the card company remove one of the billings and now ADDR. says they did'nt get any money and they are going to bill my card again.
I had my card company rep. ADDR and my self on a three way call and the rep. told ADDR that the money was paid to them but they still have my web site held hostage and I have been going around in circles with them for three months
I now tape all my conversations with them (with their permission)
I am now thinking of taking back the $400 that they say they don't have and tell them to send me an itimized bill for the $400.

Do not ever give this company your credit card info. Unless you want to be billed months or years after your account is closed.

I cannot get these guys to cancel an old account, no matter what I do! I've filled out the cancellation form, I've called, emailed, spoken to "supervisors", used their online chat service to speak with a CSR...and I'm still getting billed for almost $700! I've now resorted to filing a complaint with the Better Business Bureau. We'll see if that gets ADDR's attention.

I had a similar nightmare scenario with these guys. I signed for one year. Didn't like the service, cancelled and moved on. That was 2002. I just got an email (2007) where they claim I owe $728! They refuse to provide the original agreement. I never agreed to automatic renewal. Guys, is it time for a class action lawsuit? Contact me at erniesumrall@sbcglobal.net Subject ADDR ClassAction. Ernie.

I have had a horrendous problem with Addr.com. I have been with them for a number of years, with really no problems or issues to speak of.

In April of this year, I had them host a new web site for us and placed a year billing on my credit card. The amount was to be for $221.44, for one year web hosting.
When I got my monthly credit card billing, they had charged me $885.82. They had billed be four (4) times for the same site hosting.

When I called the company, who now outsources to India, they would not resolve my issue on the phone because they said they wanted me to fax them a copy of my credit card statement.

There is no reason for anyone to send a copy of a credit card billing for charges made incorrectly by that company. If they have legal and proper accounting practices in place, they would be able to look up the charges and determine where the problem is. It does however require research, which is the least they can do for placing charges on my credit card illegally.

When they refused to credit my account, I disputed the credit card billings that I was overcharged. I recieved a credit on my next credit card statement in the amount of $664.38, the amount that I was overcharged. That meant that the correct billing, in the amount of $221.44, stayed on my credit card. So that should mean that I am paid for one year right???

Well, here is it, September of 2007, I am trying to do business online with my site and I am getting an error code saying that my web site was found but was not obtainable.

When I called Addr.com, they proceeded to tell me that since I did a charge back on my credit card for the illegal charges they placed on it, that they discontinued my service, ALTHOUGH I PAID FOR ONE YEAR!

When I spoke with their billing deparment, who also happens to be the customer support and tech service deparment, I was guaranteed that it would be taken care of. After my second phone call, the person in billing put my site back up stating that it would stay up until my billing issue was resolved.

When I went to get some important things done with my site this morning, the site was again shut down. Again, so much for professionalism.

I wrote to all the pertainent people concering this problem waiting an answer. Thank your for that info.

I gave them a deadline and will proceed with another charge back if they don't fulfil their contract with my for keeping up my web site.

So far, I have worked with 3 companies that were fine to deal with, until suddenly they started outsourcing their business to India and the professionalism is to be desired.

Even after this is all resolved, I will drop Addr get another web hosting company, and make sure everyone knows about the unprofessionalism with addr.com and not to use them.

I signed up with ADDR back in 2003. then I tried to transfer to Network solutions in 2004. I spoke with a person on the phone that helped me with the transfer, and told me she would cancel the account. I received an email last week (2007) telling me that my CC# has expired and I should go to their site and update the card #. I figured this was a mistake, so I did a live chat with someone at ADDR and they told me that I had a balance of $328. I freaked, they told me that I never cacneled the account. I was supposed to cancel the account using the online form, and now they are telling me that the I did not do it correctly, and the account will remain open, and accrue a larger balance, unless I pay the balance. this is wrong, and can not be legal. I will not pay. but am concerned if they really can effect my credit rating. they don't hace my social #. STAY AWAY FORM ADDR. Also, to see more complaints on ADDR, go to.... http://www.rateitall.com/i-1110-addrcom.aspx http://www.vistainter.com/reviews/A/addr.com/ I have placed a formal complaint with the Better Business Bureau of California and am currenlty seeking legal action. Pertinant Contacts: Mike Rozenblum - CEO - mrozen@addr.com Anthony Bourov - CTO - abourov@addr.com Leon Elperin - Billing Manager - elperin@addr.com Hope Dawson - Billing - billing@addr.com Tim Stanley - Billing - billing@addr.com Steve Barrington - Customer Relations - support@addr.com

Unfair & Deceptive Billing Practices - Buyer Beware!

I first became an Addr customer in December, 2000 when I signed up for a 1 year prepaid hosting package, with an option to renew each year for $107.24. I was generally happy with the functionality and ease of use of the hosting service at that time. I renewed twice with my credit card, the last renewal occurring on 12/16/2002. Based on the order I placed, the hosting relationship should have expired on 12/16/2003, which would be fine as I did not have a need to keep the domain active beyond 2003.

Recently, when trying to renew my domain with Network Solutions, I was informed that the primary contact for my domain was still Addr and I needed to first get that contact changed. Upon my support call, to my complete surprise, I was told that my account was still open now 4 years later, & I had an outstanding balance of $429.84 that needed to be paid immediately. This was the first communication I had with Addr in over 4 years and it was entirely initiated by my inquiry.

When I contacted the billing dept, they informed me of a current policy by which my hosting order was automatically renewed and billed to my account. This was not disclosed in the terms of my original order, nor was I notified when the auto-renewals occurred. Apparently, the contact information being used by Addr did not reflect the correct, updated addresses I had previously furnished. Getting data from Addr is difficult and disjointed. My requests for the original contracts with attached terms and conditions and complete communication attempt history have not yet been fulfilled.

A quick study of consumer complaints reveals these billing and administrative practices have been an ongoing issue at Addr. This company has a history of unfair and deceptive business practices.

Pertinant Contacts:

Anthony Bourov - CTO - abourov@addr.com
Mike Rozenblum - CEO - mrozen@addr.com
Leon Elperin - Billing Manager - elperin@addr.com

I've been using ADDR for a couple years now and they're fantastic. My website has been around since 1994 and ADDR is by far the best hosting company I've come across. Their downtime is non-existent, they have shell access for a low price, and their customer support is very responsive and insanely superior to ANY other webhost or ISP I've been on. I highly recommend them.

Extremly good i have been hosting with them for nearly 3 years from now they are reliable and the best in the hosting industry..

They suck i could use php and mysql but perl would only work if i contacted tech support i knew of them when they first started they have came a long way but i really dont see how do yourself a favor and find a different host.

GREAT and very responsive tech support. The main problems are that they have a relatively slow connection and slow servers. Besides that, they're fine.

WARNING the tech support and billing are horrible and the worst. This is the kind of an ISP that makes the Internet a piece of crap. They had billing problems with my account, they said there was problems with my card. Thats fine things happen. Instead of contacting me by email or phone, especially when I started to accrue a balance, they did nothing. Not knowing there was a problem I just kept going. For the better part of a year my website did not work. The tech support did nothing. It was not a problem with my site it was with their servers. It did work for a day here and there but I basically did not have a site. Then when I said thats enough and cancelled my account I had this 200.00 balance. Tech support said they emailed me about the problem. Thats a joke, I use the email I gave them daily and never saw anything. Did they bother to call, no. Did they comp me the time that my site was not working, no. They just wanted to keep charging me a fee until I paid the balance even though I was no longer using their services. PLEASE DO NOT USE, unless you really dont like your money. These guys are a joke.