Harley Davidson Sportster
1
I give the Sportster a '0' rating because of complete lack of service from HD and it's dealers in the USA. Follows is my letter to the company where they did NOT fix the bike under warranty and I was forced to sell it...really nice people! This is just a heads up for those of you who purchase one of these bikes. I am SURE others have had a good experience, this is what you will get if you do NOT have a good example:
To: Harley Davidson Customer Service From: David J. xxxxx
3700 W. Juneau Avenue PMB xxx
Milwaukee, WI 53208 xxxxxxxxxxx
414-343-4056 Deming, NM 88030
575-xxx-xxxx
To whom it may concern,
I am writing this letter in reference to 2007 883 Sportster VIN: 1HD4CN2137K423311 which is in your database for problems related to a factory conversion to 1200 spec. I want to tell your company about the complete lack of concern for the problem that this bike has had since it's conversion in late March. As your records show, I brought this bike into Barnett HD in Las Cruces New Mexico in late March of 2008 for a factory 883 to 1200 conversion using the HD complete conversion kit(the bike already had SE SP mufflers on it). The bike was done in around 4 days and I picked it up a week later. Upon first starting it at the dealership, it poured smoke, and I thought it was just the lube from assembly, so I went on my way for a trip to Roswell NM a few hours away. After being on the road for an hour or so, I saw lots of oil coming from the rear head onto the outside of the rear pipe and the oil tank. As I was near Roswell, I went into the HD dealer there. They thought it was a pinched rocker cover gasket, and I paid them to replace it, as I thought this was just a little problem. I went to my hotel in Roswell, and the bike was not operated for 2 days. When I started it 2 days later, it poured smoke(white, choking smoke), and the rear rocker cover again was leaking a lot of oil, so I rode it to the HD dealer where the work was done(Las Cruces) and even thought it was a Sunday, they replaced the rear rocker cover gasket, test rode it, and saw it leaking again. This started the hell with this conversion. That bike stayed at that dealer for 2 months, got a new set of chrome rocker covers(which DID fix the rocker cover leak for good) and a new rear head which was supposed to fix the smoke issue. It did not, after sitting for 3 days it again poured smoke when started, and the dealer picked up the bike to fix it, and it came back a week later. I was instructed to ride it and let it break in, and then see if the problem had gone away. At this time I started a log(copies included) to make sure what was going on with the oil issue. The first check of how much oil it used(as an 883 it NEVER used any oil), showed 767mi per quart, and as this was just a prelim measurement I decided to change the oil for new HD regular(not Syn3) oil, new filter, ride the bike after changing to get all the bubbles out, then put the oil level at the middle of the oil dip stick(I put a hash mark on it) so that it was not over full and blowing oil out the breathers. I ALWAYS measured the oil in my driveway after the bike was fully warm, ALWAYS put in a little oil, rode a few miles, etc. until it was back at the hash mark again...very consistent measuring, and I used a graduated beaker to measure the oil going in. The bike NEVER leaked oil, and I constantly checked for any leaks. Also, after sitting for a few days, it still smoked a lot, and had bursts of smoke at around 3500rpm. All this after the bike was gone for over 2 months, was in the shop 3 times including the initial conversion, and I had called your company to see what could be done. I next contacted Barnett HD in Las Cruces NM on 8-22-2008, and said I was going to drop it off on 9-27-2008 for a month while I was on vacation for them to finally fix the smoke issue and fix the bike to factory spec(less than 1 quart of oil usage per 1,000mi riding). I also had them re-gear the primary drive to 1200 spec(it already had a 30 tooth countershaft sprocket). When I called the dealer on 10-24-2008 at 0910hrs I was told the almost incredible news: 1. The bike was ready, 2. there was no problem, and 3. I was to ride it and have THEM add oil to show there was nothing wrong with it(they did not believe me as to the oil issue, even though they had my mileage book, nice people). I arrived at 0900hrs 10-25-2008 to pick-up and ride the bike home(I live 55mi away), started it in their parking lot outside the service bay, and it poured white smoke. So I shut it off, went inside, brought out the service manager for that day, and started it again to 'prove' to him that it does indeed pour smoke. His comment?? 'That's obviously where the oil is going, from the front cylinder'. The bike had sat for a few weeks before I started it. I left the bike, called your company to discuss what was going on here(total time