HORRIBLE DO NOT SIGN UP WITH SPRINT

1. Sprint tried to collect $538.74 THAT WAS ALREADY PAID
i. EMOTIONAL TRAUMA Phones calls (hours of phone calls) made each time a letter was received dating back to Dec. 2007; Sprint kept sending letters for 3 months (Dec.-March)
ii. Should have been cleared but was not (March 2008)
iii. April 2008 letters received from debt collector, debt was not collected, HOWEVER Sprint never removed my account from the list, received debt collection letters up until June of 2008; wrote a letter and thought it was cleared once and for all WRONG
iv. Starting June 16, 2008 situation was escalated 4 times (total 8 times) finance – finance escalations; finance escalations; lead representative - applied payments - dispute team; lead representative, dispute team

2. Collections on 2 occasions for unpaid balances THAT WERE PAID with letters that needed to be cleared, called collections agencies to clear payments; agencies told me it’s fine but that Sprint would need to remove me from the collections list; called Sprint and was supposed to be cleared WRONG
3. August 2009 received an email from Sprint regarding 2 unpaid balances unspecified
4. Tried to apply for a credit card and was DENIED CREDIT due to a delinquent account that DAMAGED MY CREDIT for a balance of $84.00 THAT WAS PAID; paid $90.50 to be removed from Sprint’s collections list to have a delinquent account THAT WAS PAID to be deleted to clear the DAMAGES TO MY CREDIT FOR PAID BILLS; date opened April 2009 it is now August 17, 2009
5. Contract with Sprint ended August 2009; Discovered Sprint failed to apply $304.00 of adjusted invoice credit to my account

DO NOT SIGN UP WITH SPRINT

The second-worst customer service I've ever had, and consistently so. In my apartment in Evanston IL, I would get only a single bar of reception, and to get it, I had to stand in front of my bedroom window. I switched to US Cellular, who had provided me with solid customer service in the past, and I get all five bars worth of reception.

I have had sprint for four years and I must tell you, SPRINT is the WORST company to ever be on this face of the earth and I mean that literally. The customer service is outrageous and billing is a joke. If there is one company you must STAY AWAY from it is that one. DO NOT GET SPRINT THEY ARE TERRIBLE!!!!!

They are a horrible unethical company. They stole my money.

I've never had a problem with Sprint. EVER!!! My plan is great, customer service is awesome, and I've upgraded to new phones with ease.. and cheaply through Radio Shack three times, out of the four years I've been with Sprint, I even was able to upgrade and get a Rumor2® earlier than my eligibility status, for the mere taxes on the phone.. 15$. I think Sprint is very competitive, and those who complain about it lack patience. Sprint is a underated company, plus they've been in business, and haven't been bought out, for years.... that has to say something in itself.... GOOD JOB SPRINT!!!!!! --from a loyal customer

I have had T Mobile and Verizon in the past. Recently switched to Sprint because my brother already had a plan with them. He is in the army and they give military discounts which is awesome. I paid $50 for the palm centro and after taxes and shipping it was around $73. Were both on the same plan which is $129.99 for 1500 minutes, unlimited texting and the data plan. No other phone company comes anywhere close to this price. The phone is basically like a iphone, has sprint tv on it, emailing and all the apps you want to download. Service is the best I have ever experienced and the internet is unreal. It is 10 times better than t mobiles, which by the way T Mobile is the worst phone company service out there. I am so glad to be with Sprint. With the discount the monthy bill comes to about $110 a month.... what a deal.

Sprint told us we would have service in the Caribbean and Mexico. Everyone around us was texting, but we had absolutely no service/reception/access while in the Caribbean. We had service in Mexico, but it was sporadic. They lied to us, and misrepresent their service. We are cancelling our contract asap. I like their rates, but it felt awful knowing everyone else could text and make calls using every other service (and some I'd never even heard of), and we couldn't.

I was a sprint customer on a 2 year contract. I chose the Samsung Upstage as my phone of choice with the simply everything plan then I switched it to the 900min w/unlimited text for $69.99 per month. Total with monthly crap taxes my bill equaled to about $85.00 per month. Then for the last 2 months of my billing cycle I get the out of nowhere data charges. I have the internet blocked on the phone and requested to 2 different cust.svc people to block it as well!! I call and the guy told me he could do nothing. I was upset because I never accessed it in the first place. Another is that sprint would drop calls if I went up a tall hill or down a tall hill. My phone would freeze and I couldnt turn it on or off. I would not get all of my missed calls or voicemail. Customer service was okay but could have been better. Thankfully my contract was up this month and another thing that upset me is that I consulted a sprint csr through chatting online via sprint website and I asked if I could cancel my contract if I only had one month left. The person said no, you would incur the full etf, even though I read online that someone did infact do this and they did not incur the etf and so then yesterday I call up Sprint regarding my crap charges for the data that they said I did on my own and I asked the guy about cancelling my service. He proceeds to tell me that anytime after June 22nd I could have cancelled my contract without incurring the etf! I just laughed out loud because one csr rep tells you one thing and then another tells you something totally different. Anyway, I went ahead and cancelled my svc and the lady asked why I was doing so and I told her that TMobile blows Sprint out of the water! I now have Tmobile and am happy! Sprint is over priced and drops calls, csr is not the best and you end up with false charges on your bill and outrageous taxes! Go with some other phone company.

Unlimited domestic long-distance for less than 20 bucks a month. . .

Tough to beat. . .

Tried to purchase a boost phone from a Sprint store in Coon Rapids, The store Manager is Scott, his phone number is 763-286-6518. Went in to purchase the Motrola Stature i9, we ended up with the i776 Motorola. When I went to return the phones the customer service reps told me I could not get my money back, to purchase the phones I wanted because I paid with a check. They said it was their policy and I had to wait 10 days. I am very angry. They have my money and I have to wait two weeks to get money back, so I can purchase two of your phones. I believe that doing business with a corporation that is unwilling to resolve customer complaints is not a corporation Boost should be doing buisness with. We know this is a tough economy and if a customer is willing to throw $400.00 your way and $50.00 a month the customer service through your vendors should be excellent, or they tarnish the Boost brand. I ask you to cease all contracts with Sprint.

Thank you

Kristen Hensley

I am considering reporting Sprint and their customer service to the State Attorney General. I have had several months of issues with them. They finally agreed to credit me for services they were not able to provide (No service in the area we moved to!). Once they agreed to credit my account, I quickly switched over to Verizon. P.S. They never credited the account so I disputed the charge with AMEX. They told AMEX I never reported any problems and they never agreed to credit the account. When reading other reviews, I realize this is their practice and I have no recourse. I actually have a letter from they indicating I am eligible for a refund that I will use as evidence of this practice. Very very frustrating. This company is a fraud....

I have the instinct phone and when I got into the contract I told them that I wanted the data plan and later I would down grade to the talk plan. The salesman at Sprint said no problem. Well guess what, now that I am ready to down grade, I can't because the instinct will only work with the data plan.
They want me to pay full price for a new phone or pay the whole cancellation fee to get out of the contract. This was their lack of communication but I have to pay for it. I have contacted Sprint about 15 times in the past 2 months and have yet to have one person call me back. They do not believe in customer support at all. One of the people I spoke with is in management. Her name is Donna Redway. She promised me that a person from escalated management would call me back on Tues. I asked for her direct line in case they didn't call me, which they didn't. I called her back and she didn't answer her phone so I left a message. Well, its 3 days later and she still hasnt called me back, nor has escalated management. I spoke with a representative that said he was in the same office as her and he would hunt her down and call me back by 6pm. He hasnt called back either and its now Friday. If anyone would like to bombard Donna Redway with problem calls, email me and I will give you her direct line. My email address is traderkat64@gmail.com. Do not ever sign a contract with this company. They have no integrity and don't give a crap about their customers. I am very sorry about the person that wrote the review that works there. I don't know why you would work for a company that has no integrity. You say they help people with poor credit, well thats great! Unfortunately I have excellent credit and can't get any help what-so-ever. I advise anyone who is considering a contract with Sprint to reconsider and go with another company. You will never get satisfaction with this one.

ok, i have been with Sprint for 8 years and they have never done us any good. We pay about 200 each month for 4 phones which is not that bad but it is so worth joining another company and paying maybe 100 or 200 more every month. The first year we signed up for sprint, we wanted to end the 2 year contract after 13 days which is allowed up to 30 days. They said sorry we never had a deal like that so since we complained, they made us stay with them for 4 more years! We check our phone bill every month and everything is usually ok except they show sprint to sprint free but then we noticed that they are charging us 50 a month more for sprint to sprint and night and weekend minutes. Today i just read my bill and they charged us 1000 dollars for text messaging when we dont even do any because we dont know how. i just hope we can end this contract ASAP because we are losing big money for NO APPARENT REASON! Once this contract is over, we are 101% sure we are moving to at&t and all getting iphones. LONG STORY SHORT.... SPRINT SUCKS!!!!!!!!! do yourself a favor and dont join them!

I Love Sprint... I have been with them from the first time I had a cell (ok, long time ago). Customer service has always been great with the exception of merging with Nextel (that was crazy, but they made up for it). Roaming is always included with plans, prices are much better than any other company, and coverage is no better or worse than any other company. What I really like about Sprint is that if you pay your bill (and I have been late more that once), and talk to the reps like they are people and not just voices on the other end of the line, they will go out of their way to make you happy. I will never leave Sprint unless they just ceast to exist.

I left Cellular One (now part of AT&T) to go with Sprint and haven't regretted it. Good coverage and I have had nothing but positive experiences with tech support and sales staff. Plan pricing is very competitive. There have been two occasions where there were problems with my bill, but these were both resolved quickly and completely. My contract runs out in April and I plan to renew.

I've had Verizon for the past 4 years and it was ok I guess, I just thought it was too expensive for the minutes I was getting. I decided to change to Sprint why not try something new? I’m paying the same amount right now than when I was in Verizon, but I get triple the minutes, internet, Sprint T.V ..., overall my very satisfied with Sprint. I also thought it was going to be horrible but I think is better than verizon. Even their customer service is polite and fast unlike verizon.

You know what verizon people say: "We never STOP charging"

they suck!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !

Okay...first of all...my customer service experience with Sprint has improved!  My last call, which was a while back, was exceptional.  I would suggest people quit hating on Sprint and give it a try...especially because Palm Pre will be launching with them first....This, in itself, says a lot about Sprint.  You hear all these rumors about how Sprint has poor customer service, but don't ever hear how much they have improved.  Their network is waaaay better than Verizon and AT&T.  I've been with Sprint for almost 10 years and have NEVER had a dropped call.  I get service in places Verizon and AT&T don't.  People need to stop hating on Sprint and accept the fact that they, indeed are coming back...

they suck!! iv gotten like 7phones and they have all been messedup

I have used the Sprint service for way too long. The only benefit I had was free incoming calls. Almost every review I read is correct about overbilling, really poor cell service, and dealing with customer service reps. I have dealt with Sprint many times and I am finally switching to Verizon like I should have long ago. Granted all these companies are making boat loads of money off of us as consumers, but at least everyone I know who uses Verizon gets great coverage. Sprint doesn't even work at my house. Neither did their internet card I had. If at all possible I would suggest either switching companies if you are able and/or if possible, record your conversations when talking with their customer service reps. My last conversation/complaint, the rep did not make my requested notation for my records of the problems I was having. Now that I call back, they claim there was no mention of my problem prior. So does that mean I should be held accountable for his mistake? YES , I guess, because I have no written or recorded proof otherwise. So Sprint wins and I lose.

Absolute worst cellular service that I have ever seen! Too many dropped calls and poor coverage in many rural areas. Customer service is very rude when I can get a hold of a representative, and they don't seem to solve the problems when I call them! Also, my Sprint Wireless bill going crazy with outrageous extra charges and was a pain to fix. I have AT&T now and am trying to convince my family to switch to AT&T because they are so good with customer service and coverage. I have been stuck on sprint since 2003 because my family has a plan with them so now I have an iPhone on AT&T as well as a Treo 700P on sprint because of the ETF fee and being part of the Sprint family plan. CDMA is a far inferior technology for phones and GSM-3G is way better which is one reason why I love AT&T more than Sprint.

I dont want to waste much time writing this because I had already wasted way too much time on the phone talking with clueless reps.

I had never seen such horrible service. For example, I was talking to a supervisor of customer service who would barely respond to me, and who later told me "sorry but I am slow because I am working on another customer's issues while you are on the phone with me". When I expressed dissatisfaction he had put me on hold without warning. He later picked up and when I expressed dissatisfaction again, I was suddenly hung up on.

I was hung up on again while talking to another rep. When I called back I was told that that rep. put in the notes that he tried calling me back, but he never did!

These people are liars, unreliable.

I cancelled my service and was told wasnt going to be charged for the next month. Guess what??? I was charged for the next month. I couldn't get this resolved as I couldnt talk to anybody who knew anything, or was being hung up on when called.

I just decided to dispute the charge with my credit card.

I had many other instances when I called and reps given me contradicting info.

DO NOT USE SPRINT!

horrible what tehy did to me sick disbled in emergency situation abut 8 years ago
i couldnt even turn the phone onand returned it to radio shack teh next day.
there was NO signal wherE i was staying and they knew it.
I WAS ASSURED SINCE THEY COULNT EVEN TURN IT ON THERE WOULD BE NO ISSUE!
LATER IF OUND OUT THERE WAS I EVEN FAXED CORPORATE THEY DONT CARE
MULIT IDSBLED IN TH ER MONTHLY OR MORE LONG TERM HOMELESS THEYD RATHRE I STAY HOMELESS NAD WITHOUT DECENT ACCESS. TO REPAIR..
I ENDED UP LOSING EVERY HTINGI WORKED SO HARD FOR AS WELL AS LVING SO LONG INSUCH BAD STATE AS I M TOO SICK AND DSIBLED FRO SHLTER WHO SAY WORK READY IN30 DAYS AND NOT DISABLED ENOUGH FRO HOPSITAL...
GOT BACK HOME ACRSOSS COUNTRY ...TOOK A LONG LONG TIME
NO AFFRODABLE PHONE COULDNT GET THE HELP. DID FGET VICIMIZED MORE THOUGH.
NO SERVICE AND DAMAGED MY CREDIT AND ABILITY TO GET SERVICE THAT WORKED -TOOK ADVANTAGE
AND WONT CORRECT.
VERY VERY VERY VERY VERY BAD COMPANY.
AND
THEY SIMPLY WONT RESPOND.

 My girlfriend and I tried desperately to combine our bill onto one, we went into a Sprint location and they took care of us, saying it would be done in a couple days. It took 4 months for this to take place, and with us calling them every other day during that time. I was lied to on several occasions and told that it was done, but it wasnt, then it wasnt done right, they changed our plan without authorizing it with us, resulting in 300 dollars worth of text messaging on our bill because they had taken that off our plan. We counted, and w had talked to 171 different people at sprint in a 4 month period, just over this one situation, all of which had a different or unique solution for our problem, but no one really knew what happened.
NOW, in the turmoil, they lost an old account of mine in "the system" and I started getting bills from them I couldnt figure out, when I would call, they couldnt find it, or cared to really look so 3 months after that, I started getting letters from a collection agency! over 130 dollar bill they couldnt find. They still cant figure out what happened, and if it goes on my credit, I will be livid. I cannot WAIT for my contract with them to be up and to switch to a more reliable provider.

I Have been lied to by so many Sprint reps and supervisors, I'm convinced they do it as a matter of business. Hours of talking to many reps that transfer you to others as well as supervisors. Also hang-up after talking and explaining all the past lies I've been told seems to happen every time I see my bill has not been corrected again.

If I were to start over, I would have had the people at the sprint store write down and sign the plan you just agree to. They just put comments and evrything in the computer and it is never seen again. When you get your bill and find you've been lied to, don't call customer service as they will just lie to you to get you off their back until the next bill you get that once again has different prices that the last customer service rep on the telephone told you they fixed. Even writing down their rep number is useless. They tell you that they don't know these people and they can't look them up to help.

I was tired of paying 1000.00 dollars a month for my cell phone. so I contacted customer service and upped my minutes, & to up, or keep text messages to accommodate my usage, plus to make sure my 7pm night calls would still be free (this was given to me by customer service to make up for issues at the time). I also made sure to have the customer service department verify my program changes, and I always wrote down the employee Id#. But I was still burned every single time. After receiving my bill and noticing on several occasions that most of the changes were not made and that my bill was again $1000.00 I became angry. So I contacted Sprints customer service who was very rude. They stated that even though I had the customer services employee Id# for who I had talked to at the time of my program change, and even though the calls were recorded at the time of my program change, they could not deduct the overage that was supposed to be taken care of with my new plan. This was very frustrating!!!! This happened to me more times then I can stomach. From that time forward every time I had to contact customer service I had immediate anxiety. Now when ever I hear sprints name I want to scream. I paid so much money to sprint for there mistakes. Sprint took advantage of me! I feel they owe me money!

I bought one here: Discount Cellphones  I was really impressed with the interface and keyboard! Great buy a+

I have had the worst experience in my life with Sprint. I added another phone to my plan for my new business. Does not sound very complicated? However, these were the results:
1. They sent me the wrong phone twice- and of course proceeded to charge me and lock me into a two year contract.
2. Set me up on the wrong plan twice.
3. Erased my phone number- after I had printed it on all of my business cards and activated my new phone.

I really can not think of a worst experience other than this is some sick joke made for television.

I have been with 3 other carriers and changed to Sprint in the last 5 months. I have had experiences, but I will say that I have been more satisfied with Sprint. Customer service has been cooperative and satisfactory. I have had one billing problem and they corrected it immediately. I will have to say that up to now, I have been very satisfied with their service.

I am a rep from sprint, i live in nova scotia canada. We are not out to get you, trust me the feeling is mutual. i am an account services represntive and some times an acting superviser in the department. please respect us and we will respect you. EH

I switched over from Tmobile to Sprint for Sprint's $99.00 all access plan and new Samsung Instinct phone. Besides the lack of plan options and phones, I was perfectly happy with Tmobile. JD Power is correct when they consistently rank Tmobile customer service #1 year after year.

Before switching I read many horrible reviews on Sprint's service. I decided I would give it a shot for 30 days. If the overall service was poor I would head back to Tmobile.

I have been on the phone with Sprint customer service numerous times and have been more than pleased. Their support ranks just as high as Tmobile. The realignment of the company seems to be paying off.

Yes, Sprint does have some customer service reps who are out of the country. Is service poor because of this? No. I have read many comments bashing the oversea reps. While I am not a huge fan of shipping jobs overseas... Sprint customers really should not complain. The overseas customer service reps keep the Sprint rate plans low which allow more to be offered at a cheaper price. If complaining Sprint customers really had a problem and negative conviction with overseas customer service, they should pay the $200 early termination fee and move on, if not, they should keep their mouths shut, fingers off their computer keyboard, eyes off the blog websites, and quit their meaningless bitching.

The pure fact that when someone from out of the country calls YOU and it's long distance/ roaming charges...is enough to switch to a different carrier. I had friends calling me from Holland and Canada on both my T-Mobile and Verizon accounts and talked as much as I wanted and was never charged a dime. Not the case with Sprint. With all of my friends traveling the world and moving to other countries...there's no way that I'd ever use Sprint again!

I agree with most of you about your problems with Sprint. I actually work for Sprint at a call center in the North. The only language I speak is english and I recently started working their, I've been there for about a month now and I am still in training but on the phones dealing with customers probelms as a Customer Care Representative. So far, I have solved every single customers problems that I received to the best of my abilities and I've had much help from my supervisors as well, now the problem I have with Sprint is their programs that manage customer accounts and other information and the quality assessment reviews they conduct on us every so often. First of all, the programs are very outdated, and hard to understand, they make them as complicated as possible and to manage using them right, you end up being in a call longer then you should be. We also get graded on how we note an account, however, they make it so difficult to make a proper note because there is a bunch of codes and crap we need to add in each note to make it perfect and passable for our quality assessments. Everytime I log into my computer when I'm starting my shift, I literally have to have open 25 freaking programs and when I am dealing with a customers problem it becomes a hasle to swim through all the programs floating around on my desktop and on the task bar, it's extremely rediculous. Also for our quality assessments, we either get a pass or a fail, so I might manage the call perfectly fine, solve all the customers problems for the call and everything, but put the wrong code in the note, or because I don't ask "have I resolved all your problems for today?" and instead I say something like, "is there anything else I can help you with?" and because of those minute mistakes I have failed the call and it is very discouraging. Sprint makes so much money, the least they can do is update their programs and make them easier to use so that we can help customers better and pass our quality assessments more often. But sadly they fail to do this and therefore, you get a lot of discouraged customer service reps. who are tired with the rediculous programs they have us use to manage the accounts, and are failed for calls because we simply miss a small useless task they have us do for every call. I myself do the best job I possibly can and I feel for customers who are having problems with Sprint and their bills and their accounts, and I see all the mistakes that are made sometimes to peoples accounts, and I blame it all on Sprint because of their lack of attention to realise that they need to update their programs and quality ratings so that they can bring up the morale of customer service reps and also the efficiency of using the programs to fix problems the right way. If anyone reaches the head office of Sprint or manages to find some sort of way to get publicly heard, please explain this as well that Sprint customer service representatives also have complained about the way Sprint expects us to operate and manage customers and it is because of their outdated, programs, systems and discouraging quality assessments. I can tell you I am not the only customer rep that feels this way about these issues, there is alot more reps that are in the same boat as me.

this is what I recently had to email to sprint because customer service people keep hanging up on me!! I say we dont pay our bill JULY and AUG 2008
(3 months they report us to credit companies- I know used to work for them!)

on June 4th, 2008
I have NEVER experienced HORRIBLE customer service in my life both in your stores and on the phone. I went to a sprint store to unlock an old phone of mine. When I got to the store in FOLSOM, CA (on blue ravine rd) it was 2:30 pm and the door was locked!!! There were people on the inside just chatting away either onthe phone or with each other. When I knocked on the Door, they just waved me off. Just like to go away. I kept knocking and still they ignored me. This cheesed me off greatly since I walked to miled to get there!!! I decided to call customer Service and complain. That did me a lot of good. I called several times from my call and home phone trying to explain what happened that that I wantedto make a complaint. The first operator I talked to acted like oh well they would transefer me to the dept that handled that, but was PURPOSELY HUNG UP ON!!
I called back and got and Indian woman with such a heavy accent (probably an outsource on- thanks for taking away American Jobs) I could not understand her at all. She too transfered me to DIRECTORY. I called a third time from my house and the gentleman told me there is interal issues about this and he would help me, he said he would put me on hold to search for the right place to transfer me and HUNG UP ON ME AGAIN. Is this what you have your CSR people do when they get a complaint? Just to keep the complaints down? Your customer service has gone to hell!!! BTW when I started with You back In 2001 I had a plan for 39.99 that had 1000 minutes on there!!! when I upgraded my phone I was FORCED against my will, to change plans!!! Now I get less than half that for the same price and HORIBBLE customer SERVICE. If Something is not done or rectified , It would only be my pleasure to blog about this on every site I can think of (one site I boast have over 2 million readers). AND YES I WISH TO MAKE THIS A F O R M A L COMPLAINT. I am sooo tired of this and so are your other customers, no longer will I tell people how great you were, now just how badly you have gone down HILL. Maybe I should hit the next stockholders meeting and let them know since I do own your stocks (now dumping most of them because of this!!!) I am tired of jumping thru your proverbial hoops in hopes that your uncaring and incompetent staff may handle these issues.
I may even try asking all my reader not to pay thier bill for a month or two just so you may THE POINT!!!

I am with the last review, Sprint is absolutly the worst company to deal with. POOR POOR communication (customer service) the best thing they could do right now is cancel me, if I cancel it will cost me $800.00. If you dont want to spend 4 hours on the phone or talk to all different idiots just to fix one of their mistakes, that will cost you $$$$ DO NOT join sprint, your worst mistake!!!!

The worst customer service I've ever experienced. I added a line through a promotion about a year ago for $9.99. I have unknowingly been charged for two family plans ever since. When I call to get the problem corrected, thinking, oh well, just a mistake, they'll credit the account. Nope, they can only go back 3 months. Are you serious? I've already paid for an extra years worth of service and they credit me three months. I can't wait to find another carrier. Oh and FYI, if you can't stand talking to their "overseas" customer service dept., you can ask specifically for "account services" which is a dept. designed for people who can't tolerate talking to the hooked on phonics, I don't understand a thing you're saying, customer service reps. Don't get me wrong, English is my mom's second language, but hello, she doesn't work a phone.

i have been VERY happy with the way the company has improved and it is truely the company to be with

I just discovered that Sprint automatically charges you for texting you their own commercial messages. I found this so outrageous, because text charges are not itemized on your bill.

I asked to have it stopped and they offered to automatically block all text from my phone. While this was fine for me, I wondered what would happen to people who actually use text. After I inquired, they explained that they were able to only block Sprint commercials, allowing you to continue regular texting. Why didn't they offer this initially? And why do they automatically charge you to text you their own damn advertising?!

Also, several months ago I realized that they were charging me $15/month extra for Vison Pack for each line (that's $30/mo.) I asked to have them remove it from my package and from the bill and they assured me they would. It appeared again the next month. I called again. Then it appeared the following month. This time I threatened legal action, and I insisted they send an email confirmation. Finally it was over, but I was furious thinking about all the people who do not vigilantly check their bill each month like I do. They are unethical at the least. If you use Sprint, proceed with caution!

I'll stick with AT&T.

Absolutely the worst service I have ever experienced in my whole life. I will NEVER, EVER recommend Sprint to anyone!! If I could hurt their business in some way, I definately would. What a bunch of two-faced, back-stabbing, lying, cheating bastards! Everytime I call, I have to wait for at least 15min just to get transferred over to wait for another 15min. This could go on for an hour or more to get absolutely nothing resolved. I HATE THEM!! For those of you who rate them with more than 1 star, you have obviously never had to deal with costomer service or you're one of them just skewing the ratings. I don't see how they can stay in business much longer. Good ridence.

Iv got three phones one month I asked for 100 mins for 10.00 thay gave me
100 mins on each phone for 30.00 bucks and thay are charging me this every
month thay wont return the money and then I conplaned thay started my contract over Sprint is just a rip off compney. SPRINT SUCKS SUCKS SUCKS SUCKS SUCKS

I have had Sprint for several years and have finally had enough. I can't wait for my contract to expire. You can do much better somewhere else.

My rating of 1=0 or -345,678 I am convinced that everybody that works for Sprint now is either a). a terrorist or b.) a straight up thief!! HORRIBLE customer service, I got all the way to a very high up supervisor who told me "we are done here sir this conversation is over" I asked to be transfered to somebody else, maybe a rational human being and she said "no" what kind of busisness ethic is that? She then hung up on me. Sneaky, unhelpful, they will pass you off to anyone else they can, you will be on hold for 5-10 minutes between each person to break you down. These are all calculated tactics to break you down into feeling frustrated and hopeless as a customer. I have never felt so frustrated or hopeless with any other company!! I am going to forward this forum to Dateline, and hopefully they will step in. Something needs to be done about these tyrants!!!

Sprint is terrible with customer service. They are sneaky, underhanded, and you can never get the same answer or the correct answer from anyone. They contradict everything they tell you and when you have any sort of problem, be it with service, bills, etc., they will hang you out to dry and try to suck every last penny out of you--regardless of the problem. STAY CLEAR. With so many options out there, Customer Service should count for something and Sprint fails in so many different ways it isn't any funny. If I could give them negative stars, they would have negative five stars.

People listen, you are better off with 2 cans and a string. seriously. Castro is more fair and just than this pathetic excuse of a company

Miserable with there service. Contradict what they say and keep on transferring you until you get fed up when you need help. I hate them with a passion. Disappointing and would never ever recommend to anyone. Just the opposite, I would discourage you from using them

1 star is equal to 0 in the infinity of negative. That is how bad they are!!!!!!!!!
I can not even begin to rate this company without going into a rage of immeasurable furry. Take all that is negative here and compound it 1000% and you might get close to the problems I have had with them for the past 3 years. Their customer service teams might as well work for the Clintons as they can tell each other fairy tale lies without any remorse for who it might harm. Each time I would call I would be lied to without cause or reason. When I call them on the lie they would simply ignore me or hang up. I was even called back and harassed by the cancellation department with threatening phone calls which I reported to corporate who simply told me this is not unusual. What does that mean? My contract ends tomorrow and I have already gone to another provider. I wonder if I will get a bill with a cancellation fee? If so I will then sue them. If any of you out there would like the opportunity to join a class action suit against them write here and let me know. I would be more then happy to make it happen.

Sprint service sucks. their customer service is terrible, uninformed, unhelpful and being a account holder since 1997 i can only say they will go out of business. i paid early termination charges to cancel the accounts i had. they are not worth your time or money and take my advice and STAY AWAY FROM SPRINT. as of today their stock keeps plummeting, the CEO is stepping down and they will most likely lose thousands of more customers as they have been up until now.
STAY AWAY FROM SPRINT WITH A 10 FOOT POLE if you know whats good for you.

Besides all the times that I have gotten hung up on by Sprint, the times when I do get through their customer service is absolutely horrible. I have to been trying to port numbers over from T-Mobile for a month and when I call T-Mobile they say that Sprint hasn't even made a request. Customer Service will lie to you and when they put you through to a manager after at least a bare minimum of a 10 minute wait, if they don't hang up on you, a manager will promise to credit you for all your wasted time then somehow that doesn't get noted in the account and they bill you anyway. I was with T-Mobile for 5 years and even though I had dropped calls all the time, I think I might go back. Nothing is worth this hardship.

I had sprint for a bit last year. I chose them because of their $34.99 fair and flexible plan. I thought it was an inexpensive plan good for a broke ass college student like myself. Ha! Fair and flexible my ass... I use them for a couple months with no problems, other than crappy coverage in my home town. All of a sudden I get slammed with this $107 fee for PICTURE MESSAGES!! Did I press a wrong button or something?? Did I accidently send pictures that I had saved to my phone? All I know is that I NEVER agreed to buy picture messaging service. There is absolutely nothing in my contract that described that service. And when I refused to pay that $107 (I paid the rest of my bill with no qualms) they shut my phone off! What's worse, they tried to bill me for the service the month they shut it off. I have been disputing it with them ever since. I have had collection agencies call my house. I don't know what I can do. Eventually they stopped calling but I bet they gave me a bad credit report. Does anyone know what I should do?