RateItAll: The Opinion Network

I have been with 3 other carriers and changed to Sprint in the last 5 months. I have had experiences, but I will say that I have been more satisfied with Sprint. Customer service has been cooperative and satisfactory. I have had one billing problem and they corrected it immediately. I will have to say that up to now, I have been very satisfied with their service.

I am a rep from sprint, i live in nova scotia canada. We are not out to get you, trust me the feeling is mutual. i am an account services represntive and some times an acting superviser in the department. please respect us and we will respect you. EH

I switched over from Tmobile to Sprint for Sprint's $99.00 all access plan and new Samsung Instinct phone. Besides the lack of plan options and phones, I was perfectly happy with Tmobile. JD Power is correct when they consistently rank Tmobile customer service #1 year after year.

Before switching I read many horrible reviews on Sprint's service. I decided I would give it a shot for 30 days. If the overall service was poor I would head back to Tmobile.

I have been on the phone with Sprint customer service numerous times and have been more than pleased. Their support ranks just as high as Tmobile. The realignment of the company seems to be paying off.

Yes, Sprint does have some customer service reps who are out of the country. Is service poor because of this? No. I have read many comments bashing the oversea reps. While I am not a huge fan of shipping jobs overseas... Sprint customers really should not complain. The overseas customer service reps keep the Sprint rate plans low which allow more to be offered at a cheaper price. If complaining Sprint customers really had a problem and negative conviction with overseas customer service, they should pay the $200 early termination fee and move on, if not, they should keep their mouths shut, fingers off their computer keyboard, eyes off the blog websites, and quit their meaningless bitching.

The pure fact that when someone from out of the country calls YOU and it's long distance/ roaming charges...is enough to switch to a different carrier. I had friends calling me from Holland and Canada on both my T-Mobile and Verizon accounts and talked as much as I wanted and was never charged a dime. Not the case with Sprint. With all of my friends traveling the world and moving to other countries...there's no way that I'd ever use Sprint again!

I agree with most of you about your problems with Sprint. I actually work for Sprint at a call center in the North. The only language I speak is english and I recently started working their, I've been there for about a month now and I am still in training but on the phones dealing with customers probelms as a Customer Care Representative. So far, I have solved every single customers problems that I received to the best of my abilities and I've had much help from my supervisors as well, now the problem I have with Sprint is their programs that manage customer accounts and other information and the quality assessment reviews they conduct on us every so often. First of all, the programs are very outdated, and hard to understand, they make them as complicated as possible and to manage using them right, you end up being in a call longer then you should be. We also get graded on how we note an account, however, they make it so difficult to make a proper note because there is a bunch of codes and crap we need to add in each note to make it perfect and passable for our quality assessments. Everytime I log into my computer when I'm starting my shift, I literally have to have open 25 freaking programs and when I am dealing with a customers problem it becomes a hasle to swim through all the programs floating around on my desktop and on the task bar, it's extremely rediculous. Also for our quality assessments, we either get a pass or a fail, so I might manage the call perfectly fine, solve all the customers problems for the call and everything, but put the wrong code in the note, or because I don't ask "have I resolved all your problems for today?" and instead I say something like, "is there anything else I can help you with?" and because of those minute mistakes I have failed the call and it is very discouraging. Sprint makes so much money, the least they can do is update their programs and make them easier to use so that we can help customers better and pass our quality assessments more often. But sadly they fail to do this and therefore, you get a lot of discouraged customer service reps. who are tired with the rediculous programs they have us use to manage the accounts, and are failed for calls because we simply miss a small useless task they have us do for every call. I myself do the best job I possibly can and I feel for customers who are having problems with Sprint and their bills and their accounts, and I see all the mistakes that are made sometimes to peoples accounts, and I blame it all on Sprint because of their lack of attention to realise that they need to update their programs and quality ratings so that they can bring up the morale of customer service reps and also the efficiency of using the programs to fix problems the right way. If anyone reaches the head office of Sprint or manages to find some sort of way to get publicly heard, please explain this as well that Sprint customer service representatives also have complained about the way Sprint expects us to operate and manage customers and it is because of their outdated, programs, systems and discouraging quality assessments. I can tell you I am not the only customer rep that feels this way about these issues, there is alot more reps that are in the same boat as me.

this is what I recently had to email to sprint because customer service people keep hanging up on me!! I say we dont pay our bill JULY and AUG 2008
(3 months they report us to credit companies- I know used to work for them!)

on June 4th, 2008
I have NEVER experienced HORRIBLE customer service in my life both in your stores and on the phone. I went to a sprint store to unlock an old phone of mine. When I got to the store in FOLSOM, CA (on blue ravine rd) it was 2:30 pm and the door was locked!!! There were people on the inside just chatting away either onthe phone or with each other. When I knocked on the Door, they just waved me off. Just like to go away. I kept knocking and still they ignored me. This cheesed me off greatly since I walked to miled to get there!!! I decided to call customer Service and complain. That did me a lot of good. I called several times from my call and home phone trying to explain what happened that that I wantedto make a complaint. The first operator I talked to acted like oh well they would transefer me to the dept that handled that, but was PURPOSELY HUNG UP ON!!
I called back and got and Indian woman with such a heavy accent (probably an outsource on- thanks for taking away American Jobs) I could not understand her at all. She too transfered me to DIRECTORY. I called a third time from my house and the gentleman told me there is interal issues about this and he would help me, he said he would put me on hold to search for the right place to transfer me and HUNG UP ON ME AGAIN. Is this what you have your CSR people do when they get a complaint? Just to keep the complaints down? Your customer service has gone to hell!!! BTW when I started with You back In 2001 I had a plan for 39.99 that had 1000 minutes on there!!! when I upgraded my phone I was FORCED against my will, to change plans!!! Now I get less than half that for the same price and HORIBBLE customer SERVICE. If Something is not done or rectified , It would only be my pleasure to blog about this on every site I can think of (one site I boast have over 2 million readers). AND YES I WISH TO MAKE THIS A F O R M A L COMPLAINT. I am sooo tired of this and so are your other customers, no longer will I tell people how great you were, now just how badly you have gone down HILL. Maybe I should hit the next stockholders meeting and let them know since I do own your stocks (now dumping most of them because of this!!!) I am tired of jumping thru your proverbial hoops in hopes that your uncaring and incompetent staff may handle these issues.
I may even try asking all my reader not to pay thier bill for a month or two just so you may THE POINT!!!

I am with the last review, Sprint is absolutly the worst company to deal with. POOR POOR communication (customer service) the best thing they could do right now is cancel me, if I cancel it will cost me $800.00. If you dont want to spend 4 hours on the phone or talk to all different idiots just to fix one of their mistakes, that will cost you $$$$ DO NOT join sprint, your worst mistake!!!!

The worst customer service I've ever experienced. I added a line through a promotion about a year ago for $9.99. I have unknowingly been charged for two family plans ever since. When I call to get the problem corrected, thinking, oh well, just a mistake, they'll credit the account. Nope, they can only go back 3 months. Are you serious? I've already paid for an extra years worth of service and they credit me three months. I can't wait to find another carrier. Oh and FYI, if you can't stand talking to their "overseas" customer service dept., you can ask specifically for "account services" which is a dept. designed for people who can't tolerate talking to the hooked on phonics, I don't understand a thing you're saying, customer service reps. Don't get me wrong, English is my mom's second language, but hello, she doesn't work a phone.

i have been VERY happy with the way the company has improved and it is truely the company to be with

I just discovered that Sprint automatically charges you for texting you their own commercial messages. I found this so outrageous, because text charges are not itemized on your bill.

I asked to have it stopped and they offered to automatically block all text from my phone. While this was fine for me, I wondered what would happen to people who actually use text. After I inquired, they explained that they were able to only block Sprint commercials, allowing you to continue regular texting. Why didn't they offer this initially? And why do they automatically charge you to text you their own damn advertising?!

Also, several months ago I realized that they were charging me $15/month extra for Vison Pack for each line (that's $30/mo.) I asked to have them remove it from my package and from the bill and they assured me they would. It appeared again the next month. I called again. Then it appeared the following month. This time I threatened legal action, and I insisted they send an email confirmation. Finally it was over, but I was furious thinking about all the people who do not vigilantly check their bill each month like I do. They are unethical at the least. If you use Sprint, proceed with caution!

I'll stick with AT&T.

Absolutely the worst service I have ever experienced in my whole life. I will NEVER, EVER recommend Sprint to anyone!! If I could hurt their business in some way, I definately would. What a bunch of two-faced, back-stabbing, lying, cheating bastards! Everytime I call, I have to wait for at least 15min just to get transferred over to wait for another 15min. This could go on for an hour or more to get absolutely nothing resolved. I HATE THEM!! For those of you who rate them with more than 1 star, you have obviously never had to deal with costomer service or you're one of them just skewing the ratings. I don't see how they can stay in business much longer. Good ridence.

Iv got three phones one month I asked for 100 mins for 10.00 thay gave me
100 mins on each phone for 30.00 bucks and thay are charging me this every
month thay wont return the money and then I conplaned thay started my contract over Sprint is just a rip off compney. SPRINT SUCKS SUCKS SUCKS SUCKS SUCKS

I have had Sprint for several years and have finally had enough. I can't wait for my contract to expire. You can do much better somewhere else.

My rating of 1=0 or -345,678 I am convinced that everybody that works for Sprint now is either a). a terrorist or b.) a straight up thief!! HORRIBLE customer service, I got all the way to a very high up supervisor who told me "we are done here sir this conversation is over" I asked to be transfered to somebody else, maybe a rational human being and she said "no" what kind of busisness ethic is that? She then hung up on me. Sneaky, unhelpful, they will pass you off to anyone else they can, you will be on hold for 5-10 minutes between each person to break you down. These are all calculated tactics to break you down into feeling frustrated and hopeless as a customer. I have never felt so frustrated or hopeless with any other company!! I am going to forward this forum to Dateline, and hopefully they will step in. Something needs to be done about these tyrants!!!

Sprint is terrible with customer service. They are sneaky, underhanded, and you can never get the same answer or the correct answer from anyone. They contradict everything they tell you and when you have any sort of problem, be it with service, bills, etc., they will hang you out to dry and try to suck every last penny out of you--regardless of the problem. STAY CLEAR. With so many options out there, Customer Service should count for something and Sprint fails in so many different ways it isn't any funny. If I could give them negative stars, they would have negative five stars.

People listen, you are better off with 2 cans and a string. seriously. Castro is more fair and just than this pathetic excuse of a company

Miserable with there service. Contradict what they say and keep on transferring you until you get fed up when you need help. I hate them with a passion. Disappointing and would never ever recommend to anyone. Just the opposite, I would discourage you from using them

1 star is equal to 0 in the infinity of negative. That is how bad they are!!!!!!!!!
I can not even begin to rate this company without going into a rage of immeasurable furry. Take all that is negative here and compound it 1000% and you might get close to the problems I have had with them for the past 3 years. Their customer service teams might as well work for the Clintons as they can tell each other fairy tale lies without any remorse for who it might harm. Each time I would call I would be lied to without cause or reason. When I call them on the lie they would simply ignore me or hang up. I was even called back and harassed by the cancellation department with threatening phone calls which I reported to corporate who simply told me this is not unusual. What does that mean? My contract ends tomorrow and I have already gone to another provider. I wonder if I will get a bill with a cancellation fee? If so I will then sue them. If any of you out there would like the opportunity to join a class action suit against them write here and let me know. I would be more then happy to make it happen.

Sprint service sucks. their customer service is terrible, uninformed, unhelpful and being a account holder since 1997 i can only say they will go out of business. i paid early termination charges to cancel the accounts i had. they are not worth your time or money and take my advice and STAY AWAY FROM SPRINT. as of today their stock keeps plummeting, the CEO is stepping down and they will most likely lose thousands of more customers as they have been up until now.
STAY AWAY FROM SPRINT WITH A 10 FOOT POLE if you know whats good for you.

Besides all the times that I have gotten hung up on by Sprint, the times when I do get through their customer service is absolutely horrible. I have to been trying to port numbers over from T-Mobile for a month and when I call T-Mobile they say that Sprint hasn't even made a request. Customer Service will lie to you and when they put you through to a manager after at least a bare minimum of a 10 minute wait, if they don't hang up on you, a manager will promise to credit you for all your wasted time then somehow that doesn't get noted in the account and they bill you anyway. I was with T-Mobile for 5 years and even though I had dropped calls all the time, I think I might go back. Nothing is worth this hardship.

I had sprint for a bit last year. I chose them because of their $34.99 fair and flexible plan. I thought it was an inexpensive plan good for a broke ass college student like myself. Ha! Fair and flexible my ass... I use them for a couple months with no problems, other than crappy coverage in my home town. All of a sudden I get slammed with this $107 fee for PICTURE MESSAGES!! Did I press a wrong button or something?? Did I accidently send pictures that I had saved to my phone? All I know is that I NEVER agreed to buy picture messaging service. There is absolutely nothing in my contract that described that service. And when I refused to pay that $107 (I paid the rest of my bill with no qualms) they shut my phone off! What's worse, they tried to bill me for the service the month they shut it off. I have been disputing it with them ever since. I have had collection agencies call my house. I don't know what I can do. Eventually they stopped calling but I bet they gave me a bad credit report. Does anyone know what I should do?

I have been with Sprint now for EIGHT YEARS!!! And every couple of years when I got tired of getting overcharged by them and the contract date was almost up on my phone they would contact me and offer me the world to get me to stay. Well guess what? The economy is in the shitter and they have become real snakes over the last couple years.
You see, according to them, I no longer have one account with a primary phone number on it, I have seven lines, seven accounts, and therefore seven $200 cancellation fees. Are you kidding me? Talk about changing the rules of the game just after halftime. And was I suppose to be aware of this? Who actually reads the mini-novels these companies send you in supplement to your bills. Its bad enough they were ripping me off on some of my lines, but now that they are not being used you want me to pay a $200 cancellation fee to drop them from my bill? I wasn't even going to cancel all my lines, just 3 out of 7 of them. And the Sprint I signed up with used to let me. Any suggestions on what to do? Anyone?

Sprint is absolutely the worst company to have cell phone service with. I waited on hold for 2 hours while the idiots kept transferring me between other idiots. I needed service and unfortunately I could only get the information needed via a phone call to the customer service department. I am switching service to T-Mobile (the customer service reps are much more willing to help and easier to understand.) I can't believe how horrible Sprint is... unreal. I will never recommend Sprint to anyone. Sprint also changed my plan on me without my permission and fought with me when I wanted to change it back. I ended up with a much larger bill (They didn't care, I had to pay it), and I sat on hold for another hour while I waited for the change to take place. Jeez- I had to pay $200 to get rid of them, well worth it if you ask me. Of course, they don't budge on that, but whatever, as long as I never have to talk to "Mary" the Indian girl who claims she is from New York. That's a load of crap, just like everything else that has anything to do with Sprint. If you want to live a happy and fulfilled life, avoid Sprint and their horrible customer service reps, unlawful changes to your account, over-priced packages, and out-of-date phones. PS- Sprint doesn't deserve a star... they deserve a kick in the head.

I would give sprint the worst rating possible...not even one star...first of all they offer you a 30 day money back guarantee....first month free.. a 15% military discount...plus free activation..so how could you go wrong....right?? well 28 days into it my husband and I decide that we arent happy with the service coverage..the new m620 phones (which look really cool but are a pain in the ass to use)we got our first months bill which wasnt free by any means...charged us full rates and the activation fees for our phone...so we called customer service and they said we would get the credits next month...so our first bill that we get one week after we signed up..168.91!! we got them to at least knock off the activation fees for the first month after all we had just spent almost 300 on our phones the week before...it only aggrevated us more..so we went in yesterday to return our 2 phones within the 30 day period..they didnt give us too much hassle until they saw that my husbands phone was scratched...he actually dropped it 2 hours before we went there...BUT we had paid for the insurance on both of the phones because he is especially hard on them..being a soldier and all...so the phone would be covered...wrong again...they said because the phone was scratched not only could we not return it but we couldnt file a claim and give them a new one either...especially if we werent staying with them...and to add salt to the wound they would charge us an additional $200.00 for the full value of the phone...we only paid 100 for his...150 for mine...but since we were cancelling the service and the phone wasnt in NEW condition(it was fully functional btw..just had scratches on the face plate..not even the screen)they wouldnt accept the return...even if we got a new one from them because it wasnt the "original" phone...so now we are stuck with a slightly scratched phone and are having to come up with an extra 200 bucks for them...Id love to not pay them but then it would go on our credit report...so now we are almost 450.00 in the hole for a month of phone usage and a slighty used phone which cant be used with any other carrier...BUYERS BEWARE!!!!!

I wish I was able to give Sprint 0 stars. They have the most unpleasant customer service people, awful phones and there phones roam all the time. I could be standing next to a Sprint tower and it would still roam. They are overpriced and overall a piece of shit company to deal with. Do not get Sprint go with Verizon.

I just switched to sprint because it's "cheaper", and I guess I'm getting what I paid for. Exactly 4 hours ago I got my M1 and the sprint service(I had cingular before this), got home an cant even get three bars in my half basment, not to mention the five minutes it takes to send ONE text message due to all the questions and steps taken by the phone. And I'm pretty sure all sprint phones are the same so no matter what my two bars and my five minute texts will be with me until I get a new service.....I'm sad to say that I am, a dumbass.....

I've had sprint for a couple years now, and I've come to the conclusion its garbage. Over those two years, I've experienced MANY dropped calls, text messages not being sent nor received, and TERRIBLE coverage. All of my friends have either Cingular or Verizon, and in most places I'm on roam and can't do anything, they have excellent service, somewhere between 3-5 bars. I can't tell you how many times my phone calls with my girlfriend have been dropped causing fights because she thought i hung up on her. Extremely frustrating, as you may imagine. I hate Sprint with a passion. I absolutely DO NOT recommend sprint to anybody.

The worst overall experience I have ever had with a wireless provider. I am in a certified coverage area and only get covereage 10% percent of the time. They say they cant do anything about it. I have been a sprint customer for 8 years and they wont even waive the 50 dollars for the insurance replacement of the phone

For the short time that I had Sprint long distance they never got the bill right, every month there was a new problem. It never got any better so we canceled and switched to another provider. Since then I have never experienced any like the terrible Sprint service.

Sprint has the worst customer service of any cell phone company and any company for that matter. They billed me incorrectly and I spent half the day trying to get someone to help me. After several attempts someone promised that they would take care of the erroneous bill and it came again today. TERRIBLE CELL PHONE CUSTOMER SERVICE!!!!!!!!!!!

I have Sprint PCS cell phone service, well not for long. Terribly expensive and they cut my service off if I don't pay them on the exact date the bill is due, or if i go over my spending limit. I use the cell phone for my small business and sometimes cash flow is low. They are killing me. Stay away.

sprint is by far the best phone company, and i will never switch to another carrier. they have always been polite in helping me, and are even helping me resolve a dispute with AT&T, which i never used their service, its a long story...but sprint is the best, and if you want HONEST service, go with them.

I have been with Sprint for four years, I can't compare it to other carriers. However, the past year and a half when I upgraded my service they have been overcharging me. They didn't set up my account properly according to Sprint. That I was being charged on nights and weekends, when in fact I have 3000 nights and weekends. When I realized this after seeing an outrageous bill. Sprint said corporate policy is two only go back two months for credit. They owe me way more than two months time. It was going on for longer than that. And now when I am trying to resolve this, they don't seem to want to help me with this situation.

Unhappy. PCS gets dropped calls all the time. Runaround when phone broke. Pay 4 bucks a month for replacement plan AND hafta pay an additional $35 deductible. Carrier based in Manchester so every call from home to cell is lond distance. Every call from cell to cell on same plane deducts minutes off both. Must obtain super-secret customer retention number to get a decent package deal. Incentives for new customers...nothing for the poor slobs who've been customers for years. Long distance service overcharged. I've had enough. Going to Nextel where all incoming calls are free and no charge to phones on same plan. Plus walkie-talkie feature.

I don't understand why Sprint is rated this high. Sprint PCS customer service is a real problem. I think they train these guys to lie everytime you call them. I get a different story everytime I call them. The only reason I am rating them okay is because the Better Business Bureau was able to contact them and they gave me my money they owed me. I get many dropped calls also but customer service rates no stars. Don't buy the new color or 3g phones they have so many problems. Wait a couple of years on those phones. Just get the 2g phone and the free and clear plan for now. The 2g phones you can use your minutes in your plan and can connect to internet with a laptop. It is only 14.4k modem and real slow but doesn't cost a fortune. The 3g phones go faster but you better have a lot of money if you are going to go on the internet. They charge per kilobyte. Wow!!!!!!That bill sure will be high. It is hard to find this information because Sprint doesn't have that good of trained representatives. But I will be nice a give them an okay rating. Can't believe anyone would give them a higher rating until they get better trained representatives.

Sprint sucks period. PSC sucks, everyhting they have thier dirty fingers on sucks. They practice deceptive marketing, have horrible lying customer service and never admit wrong doing. do yourself a favor and drop this lame company now.

Anyone who rates sprint > 1 obviously has not used Sprint Long distance for making every type of long distance call, this includes international calling. I was promised a rate of .54 cents a minute international calling, and was charged up to 24.00 a minute. If you are overcharged and they do not refund the charges, be sure to contact your state Public Utilities Commission. Put a stop to overcharging!!! Be proactive! Sprint is a disgrace to the telecomminications industry.

Problem with most long distance carriers is that their industry is so competitive that their customers are often left fending for themselves, so as a consumer it pays to keep yourself as up-to-date as possible with rate changes. Nevertheless, I've found Sprint to be the best at negotiations when getting the best rates. All carriers have their problems, but Sprint has always ended up the winner in both price and customer service.

Sprint is terrible. 10 cents a minute with not many plans. The service is not reliable and the customer service is not honest.

Good service at a reasonable price.

I currently use Sprint long distance. The Foncard has decent rates within the United States and is always helpful when I am away from my own phone. The home long distance rates are good as well, competing with the other major companies for long rates. Six cents per minute within California\U.S. and ten cents a minute to Canada are good rates. Plus, I enjoy the fact that I can accumulate frequent flyer miles since Sprint is partners with Northwest Airlines.

I have had Sprint as my long distance carrier twice. They work very well with their customers. I had a problem with my bill for the first month. They are very customer oriented.

Sprint is much cheaper then other long distance providers that I have tried.

Sprint finally frustrated me enough to switch to AT&T. Sprint is consistent in taking the approach that unless you ask for the low rate package, they don't give it to you. They were charging me about 500% of what I should have been charged for international long distance calls, because I didn't ask for the low rates. Same thing for domestic long distance. Who has time to constantly wait in Customer Service queues to ask for low rates? Not me. All I ask from my long distance provider is that they have a simple rate structure that's easy to understand. Sprint was not getting it done.

Cellular service PCS. Good directory assistance with wide coverage areas, and low rates.

Very cheap! Good customer service and easy to use.

For Long Distance, they are AWFUL...High Rates, poor customer service, confusing billing..Overall, they are the worst. They succeed in ONE area, their annoyng marketing campaigns. The commercials definitely stick in your head (no matter how hard you try to rid yourself of them). I do NOT recommend using Sprint for Long Distance.

I don't use them, but I recently changed long distance providers and Sprint seemed to be the most expensive. Maybe, I was missing something.

Sprint has bad customer service skills but better cellular phone rates for travelers