This got 1 star only because I couldn't leave zero star. Horrible customer service. I am never shopping at Lord & Taylor in Manhattan again. I was initially attracted to the great sales they were having both online and in the store and agree with a previous reviewer that said they had a lot of chic brands. However, I had an awful experience and am now stuck with a $300 dress that doesn't fit nor do I want it.

I bought BCBG Max Azria dress that was a tad bit small, and tried to return it after 2 days when I decided there was no way it was comfortable (even though it looked hot!). Upon bringing it to Lord & Taylor, the BCBG store manager insisted it was not in "saleable condition" and that she could not put it on the floor so therefore she would not issue the return. I understand someone needed to do their job and that sounds like a fair statement, the problem was I had purchased said dress in that "condition" and she was completely unconcerned about that point, nor was she concerned that she had a very unhappy customer on her hands. I told her I was a big fan of BCBG and purchased a lot of pieces from them over the years, but that this experience is making me not want to return and she had nothing to say. She was completely disinterested and unconcerned at my obvious dissatisfaction and I'm not sure how they expect to do any business that way.

I will be shopping exclusively at Bloomingdales from now on even if their sales aren't as great. Their customer service has proven to be stellar and am always happy with my interactions.

I heard Lord & Taylor had reasonable alterations so I bought a beautiful long gown from them for like $79 it was really marked down which was to my benefit.
They wouldn't give me a price quote to hem it up around 4-5 inches over the phone. They told me I have to come in, try it on with the shoes I'm going to wear. That's understandable, so one day I go to the dress department where I bought my dress and asked them where to go for alterations. They made a phone call and the seamstress came down and right away started pinning and chalking my dress. She was a nice lady, but she didn't mention cost until she done.
I was so shocked to find out that she wanted to charge me $60!! I paid $79 for the dress, I showed her my receipt b/c she needed it to fill out the form. How is $60 reasonable when I just needed it hemmed like 4-5 inches without a rush (wedding was in about 4 weeks)? Unrealistic! I would have paid her around $30, but no more. Especially since I didn't need it done right away - within 4 weeks come on now!
I am very disappointed in Lord and Taylor's alteration pricing! I will never go to them for alteration pricing again. They are NOT reasonable at all! NOT RECOMMENDED!

Terrible!

They lost me as a customer today. Lord and Taylor has a dishonest return policy. If you return an item more then 90 days after purchase, they will issue a store credit, however not for the amout you originally paid, but the lowest sale price, even if you have a receipt!!
This way they issued me a store credit for $20 less what i originally paid. It's not much in terms of money, but what counts it's a priniciple.

I will stick with Macy's. They still have a 180 day return policy.

Lord & Taylor CIRCA 2009 is very fashionable with the latest, trendiest brands...theory,Juicy Couture,Calvin Klein,Betsey Johnson,Trina Turk,Lacoste,Lily Pulitzer,Free People,Nicole Miller,Cole Haan,Geox,Allen Edmonds,DKNY Donna Karan,David Meister,Lafayette 148 NY,Laundry,Michael Kors,Dooney & Bourke,Tahari,Hanro,BCBG Max Azria,Eileen Fisher,Cinzia Rocca,Max & Cleo,Ralph Lauren, Hudson,Miss Sixty,UGG Australia,Arturo Chang,Andre Assous,Bruno Magki,Tayrn Rose,Marc Jacobs,Aquatalia,Joan & David,Delman,Burberry,Bulgari,Issey Miyake,Jean Paul Gaultier,John Varvatos,Narcisco Rodriguez,Thierry Mugler,Oakley,Osmotics,Valentino,Yves St. Laurent, Hugo Boss,Joseph Abboud & many,many more!!
Tumi
Great customer service from kind sales people who aren't on commission!

Lord & Taylor is a treasure as it is America's first department store & it's best. The original onFifth Avenue is breathtakingly Old World Beautiful!!!

Lord and Taylor lost me as a customer last week I have shopped there for years and will never set foot in any of their stores again.
Buyer beware of their fine jewlery department where they mark things way up over the RRP lots of items by double so they can mark them down, to make you think you are getting a great deal when you are not.
I purchased some designer pieces and when I got home looked them up online and found that Lord and Taylor had marked up by double on the RRP set by the designer. I felt robbed and will tell as many people as I can to never shop there.
Scam!!!!!!!

A fair warning on what now seems to be a common sales feature, Charity Bash. Here a discount coupon allows the Store to share with one of several local charities. I warn you though that the so call book signing are nothing more than a real opportunity to be disappointed. I took my son to get a signed copy at the recent Manhasset, New York Bash and despite waiting on line and there being books left and the author willing to continue signing, the event was terminated despite being advertised to open till a certain time. It was even more of a real insult to see employees leaving with the very book my son was denied and having the extra books being packed up in front of him. When I asked the person in charge I was told to go to Barnes and Noble and buy it there. I suspect the extras went to friends or worse ended up making the sales person some extra compensation. Complaints have gone unresolved although I did get an automatic response from the website, small comfort to my son. A store that prides itself on customer satisfaction has left me with a very upset son and one customer who will never shop there again. Treating a future customer badly is never a good idea. So ignore the words and watch the action when you shop at this chain.

Generally my experiences have been positive in nature both in the NY 5th Avenue store and the NJ Quakerbridge store.
However apparently the service is only good if you are standing in front of the person at the time. I purchased a quantity of suits spending several thousand dollars and had to call in to see if the tailoring had been completed. Effectively I was told by the clerk (they do not even rate an associate in my book) that they were simply too busy and to call back. I could have accepted a "May I take your number and will call you back" but to be dismissed as 'Go away you are interrupting my next commission' was not acceptable.

Deeply disappointed with condition of delivery!!!

To start, I opened the box to find a tattered shoe box. I paid extra for gift wrap. There was none. Okay, move on. I peered in. Expecting at least, shiny new boots and this is what I saw -- twisted boots, with supports and packaging removed. As if these boots were just tried on and tossed back into the box. Please, when I want to shop at Payless Shoes, I will shop at Payless Shoes. What has happened to the Lord & Taylor? Is it no longer lordly? This is just the beginning of the emails I plan to send. I never have this problem at Nordstroms.

David Shone

Lord & Taylor lost me as a customer yesterday. I took my 17-year old son shopping for clothes yesterday. He had tried on and selected over one hundred forty dollars worth of clothing when I remembered that I left my Daily Pass Coupon at home. We went to the sales desk where I asked if there was a daily pass coupon available for scanning. I was told that the sales people are no longer allowed to keep them at the stations for customers. The clerk said that I could ask another customer if they had the coupon. I said, no thank you, I do NOT go about begging. I would NOT have purchased the items my son had picked out, but I did not want to start all over at another store. I did, however, finish my son's shopping at Macy's where they were more than happy to provide me with their coupon. Lord & Taylor lost my business because of their greediness in not providing the coupon.

I've shopped at Lord & Taylor a few times and I have nothing but good things to say about them! They always have great selections and the best sales! I think their customer service is excellent and it's my favorite place to go when looking for high quality clothing. And did I mention they have a great golfing apparel section?!?!?!

Their selection is so-so but their customer service is really bad. Needless to say the store hardly attracts any customers

Well I lost my cell phone in Lord and Taylor and no one was willing to help me there at all. I was treated very rudely, Everyone kept directin me to somewone else. It was awful. I never want to step foot in that store ever again.

I was recently at the Tyson's Corner Lord and Taylor, trying to purchase some earrings. There was a clerk standing in front of the jewelry counter, and I asked if she could help me. She snickered to another clerk behind the counter whom I had not seen, indicating that the fact that I had assumed that she might help me was a real joke. She also loudly proclaimed that she couldn't wait to go home. A few days later, I was shopping at the Lord and Taylor at Fair Oaks. I must have gone back and forth to the dressing room three or four times carrying garments to try on and was not once even glanced at or asked if I needed help. I'm ready to give up. Customer service is not their forte, and they have little merchandise that isn't carried by everyone else.

Recently visited the coat department at Lord and taylor as I was shopping in the designer coat area, I had the pleasure of meeting a women by the name of Laurie. As I was looking through the coats, she came over and said 'I have the perfect coat for you'. Of course I though she was crazy, but she brought me over a great Cinzia Rocca cashmere coat.(Which fit to perfection). Not only was the assortment great but the help was even better. Two thumbs up to Lord and Taylor.Will always come back...Thanks Laurie.

Recently visited the coat department and had the pleasure of meeting a lovely lady named laurie.(Very nice and knowledgable). She saw me looking through the coat assortment and came over, introduced herself and said I have the perfect coat for you. I of course thought she was crazy, but she picked me out a great cashmere jacket from Cinzia Rocca. (Fit to perfection). The assortment was great but the service was even better...Two tumbs up for Lord and Taylor....

I have been a loyal customer of Lord and Taylor for many years. Today I shopped in Woodbridge, NJ for a black tie event. I was very pleased that I found a dress that I liked and was on sale. The dress was originally $218.00 and reduced to $129.00. The dress needed some alterations. I was with a friend and she suggested that we look in the Women's Section since sometimes the dresses fit better. We did find the dress in the Women's Section and it did, in fact, fit better, in a smaller size. When I brought the dress to check out, I was told that it was not on sale. Since it was the same dress as the one that I tried on in the Misses department, I could not understand why it was not on sale also. I spoke to two managers and they both told me that the Misses dress was probably older and the Women's dress newer. I then went back to the Misses department and they told me that the dress just came in about two weeks ago. When I explained this to the manager, I was told that there wasn't anything that they could do. The dress detail: Patra Woman RN65518, 9756Black. In view of the above, I feel that I should be reimbursed for the difference

As another comment noted, Lord & Taylor seems to suffer from the same problem as K-Mart, namely in the mortal middle zone. This store isn't as nice as Bloomingdale's or Nordstrom but does not have the selection of Macy's, Dillard's, etc. So far I have not been impressed.

I am very happy to see your tribute to the Postal Service in your window displays. Thank You! From a retired Postmaster.

I am a nana of twin girls in kindergarten and I am sickened by the choice of clothing for 6 year olds....size 7. Are there no sweet outfits!? ...everything is sassy.... I speak for moms and grandmoms everywhere!!

Lord & Taylor has beautiful evening gowns if you are willing to pay their prices. It was the first store I went to when looking for an elegent evening dress. I found this beautiful beaded floor length dress, but with a $200 price tag I decided to keep looking and vowed to return if I found nothing else. Wouldn't you know that I found the same dress at JCPenny for $150 and on sale for 99.00, not to mention their coupon for $10 off. It always amazing me how stores can sell the same item for such differnt prices. It teaches the consumer to always compare before buying.

DON'T ALWAYS RECEIVE COUPONS IN THE MAIL

Lord and Taylor has very bland over priced clothing. Futhermore there service leaves much to be desired. You can be in an empty department for a long time before being helped. Lord and Taylor is in the process of shutting down 38% of it's stores. I wonder why. They don't cater to their guests and they don't stock clothes for people that could pay the prices they charge.

Cannot believe this is not the number 1 store. I just love Lord & Taylors merchandise, selection, and classy displays. Have trouble getting the coupons and savings pass in the mail. Believe they should be sent to each active charge customer with their bill - even if they need to be post dated - that is OK. I miss out on many events since the mailed coupons and savings passes are not received, someone must be stealing them before the post man has a chance to deliver them - I am a dedicated customer with an excellent credit rating and active Lord & Taylor account and would like to receive the coupons/passes preferably via e-mail or with my bill. I cannot get any satisfaction speaking on the courtesy phone. Please make contact via e-mail possible. Thanks so much.

Did not get a good feeling today, shopping at Lord and Taylor in Holyoke, thought sales clerk was quite rude to my mother, who is older and hard of hearing. Seemed to look down on her, when she asked if the 15 percent off was for today--then made my elderly mother go all the way up to the 2nd floor with a broken arm to get a coupon she didnt receive by mail. Then was asked to bring the coupon back upstairs when she was done with it, so I had to bring it back, with two babies in tow. She is a VERY good customer of L % T, tried to discourage her from shopping there in the future.

Lord & Taylor is by far the best store there is! They have excellent sales and the service is exceptional.

Great store. The new look is very impressive. It's easier to find items, wider aisles, great lighting and I can find beautiful clothing for everyone in my family! Dresses for all occasions. Excellent service too.

In the heirarchy of department stores, Lord & Taylor seems to occupy an unenviable position. They're cheap but not really cheap, and their stuff is OK but not really nice. Blah. I don't see the point of going there instead of a place like Macy's.

You can find some good deals here, but sometimes you have to search a little.

I love L&T - the prices are high, but at least in Miami they have KILLER SALES like twice a month and you can get great quality clothes with good service for wonderful prices

I think Lord & Taylor is an excellent department store. The selection of merchandise is very good, and you can count on it to be high quality. I'm always impressed by the customer service at Lord & Taylor, and I think that's one area in which the store really outshines its competitors. I can always find a knowledgeable (and even pleasant!) salesclerk when I need one. If given a choice, I would choose shopping at Lord & Taylor over any of the other major department stores.

Fabulous customer service. Great dressy dress department.

I like Lord & Taylor because they have quality clothes at decent prices. Though some things are high priced, the sales are great!

I like Lord and Taylors evening gowns. They are reasonably priced for good quality.

More concentration on leisure ware like warmups etc.. would be nice

Lord & Taylor needs to buy clothes for real people