Macy's

I purchased a strand of pearls with matching earrings on-line for my daughter. the quality was very lacking. the clasp on the necklace seemed impossible to open and once open, would not stay closed. then i started trying to return the items. the store referred me back to the websit. response to emails was painstakingly slow; and very generic. when i did send the item back, thank goodness i kept my shipping receipt. i waited to hear from them, kept checking for the refund to show up on my account and nothing! they had the package for three weeks! i finally called them and asked about it; giving them all the details of the return and guess what? they processed it the next day! i can't help but think that had i not called, i would have never seen the refund. their customer service stinks!

What a disgrace. A comedy of errors and no one in that organization to take responsibility.
I would not do business with this company if they were the last department store on the planet.

Scruffy Curmudgeon says:

False Claims – Credit Dunning for not our account
MCCS - Macy's Credit and Customer Service
Macy's & Bloomingdales [credit accounts factored to Citicard] - They fail to take appropriate actions in verifying credit card application data so that you can have them call you claiming that you owe them - Macy's, Bloomingdale's - money on a card which may be in $1000s but it is not your card - just your phone number for an account that was opened in a totally different state from your number/home - They are terrible - absolute failure to verify data! ABYSMAL -
Call from New Delhi Indian Call Center
(727) 556-7300
Mccs - MACYS India New Delhi Joe Berg re wrong acct
Associate 295257 HCL Technologies 800-545-1256x56700
MCCS POB 8118 Mason OH 45040
EXECUTIVE OFFICE: Follow-up Lisa Durbin 513-398-5221 x32634
MCCS POB 8220 Mason OH 45040
CALL HERE TO COMPLAIN!



I have received numerous calls over the past months all calling to dun my wife on large outstanding amounts on either her Macy's or Bloomingdale's cards. Yet, the address of record for the cards MCCS is calling about is in Rhode Island and our telephone number clearly is not. We have wasted nearly hours with Indian and Filipino call center employees attempting to explain that we are not who they want. Every time they have claimed they will remove our number from their data base but we keep getting calls.

Bought three pairs of shoes, they were all very nice but kind of expensive, but they didn't stick a gun to my head to I can't blame them for the price.

Had a good experience overall at Macy's. Would shop online again!

I made the mistake of signing up for their credit card in order to get an additional percentage off my Macy's purchase.

When I got the statement it look like my balance due was $1.87. Thinking I must have paid the balance previously and this was additional interest, I paid the $1.87. The next month I got another statement, this time with a whopping $29.00 late fee. I went back and looked at the past statement and found that the previous balance was 81.87 not $1.87. Their horrible printing on the statement made the 8 look like a $. Directly below the balance due line is a minimum payment line that said $5.00 (with a dollar sign). Why have one line with a dollar sign and another line without it?

I called their customer service department and after waiting several minutes I finally got transferred to someone in India. The phone connection was horrible and she couldn't understand what I was trying to explain about the printing on the statement and the confusion it caused. She refused to remove the late fee, instead offering to credit my account $15.00 if I paid the entire balance (including late fee) today on the phone. I agreed to only pay the balance minus the late fee. She then told me it would cost $14.99 to pay by phone. Outrageous! I finally just closed the account in disgust. I'm sure I'll get another statement for the late fee next month.

I'll never shop at Macy's again and that's not an idle threat. I had a similar experience at Sears over 20 years ago and I have never set foot in a Sears since. I even went out of my way to return a gift that was given to me that was purchased at Sears. I can only hope Macy's suffers a similar financial fate as Sears.

I will make it a point to never shop at Macy's and to tell everyone I know not to shop there.

I had their stupid credit card for at least a year, and they started me at $200, then raised my limit to $500, and I made all of my payments on time, but when I got my balance below $300, the bastards lowered my limit to $300.

So as a protest I stopped paying the card, which I wasn't the best idea, but they pissed me off.

I decided to try to go ahead and salvage the card, so in December I called the jackasses up and I was told that I was $43 dollars past due, so I paid $65 in the store, and I was also told that they had lowered my limit to $100.

I found out today that they closed my account and will not re-open it, and they expect a payment of a little over $100, those jackasses can forget it.

DO NOT SHOP AT MACY'S... what a ripoff. I had my credit limit lowered because I didn't charge enough over the last six months and paid the card off on time. too bad no one informed me until i tried to buy something over $100 and was told that I was over my limit. My balance was $48.15 and had been $0 until three days before.

then when i got the bill, it said a $2 interest charge would be applied if I didn't pay it off in full, raising my actual interest rate to 56.64 percent. Can you smell LOAN SHARKING?

I canceled my card and I will not be shopping there in the future.

Macy's Fashion Island, Newport Beach, CA

I was in Macy's shopping (Dec. 26, 2009), when this woman came up to a gentlemen working and said to him that his merchandising of that particular product look wonderful. She took 2 steps away and turned to him and said "What the crap (the other word) is this." You can't do anything I tell you, this looks like crap (the other word)." I was totally appalled at this woman.


I went to a sales clerk and asked who this woman was. I was informed by the sales clerk that her name was She lbi the Merchandising Manger for this department. I was so upset with the action that I saw and they way that she treated this young man. My friends I, put everything down that we were going to purchase and left the store.

I will never shop at Macy's again. This woman needs to have some type of training. I'm sure she demands respect.

But she didn't show the customers respect or the gentlemen that was working. She totally humiliated him in front of sales staff and customers at the store. This woman is an embarrasssment to your company.

Working there was a disappointing experience. I worked South Shore Mall, and that Macy's is extremely disorganized. Do not work there! The scheduling manager sold me some bullsh#$T about putting me in for a Star Selling Ambassador(SSA), and what's worse-they hired someone else for the position though I had done it last year. Even when I was ready to go, she called with a fake story about how they are considering me for a permanent postion!? Lady, how stupid do you think I am? Holiday position end right after Christmas! Please! Bad, bad pay. How do expect people to look at you seriously with $7.75 an hour, in NY? The managers walk around with attitudes but the truth is they are barely, barely holding onto their jobs. You are expected to clean and recoer if you are not ringing, and that means every second-keep busy. They do not know how to use their SSA's properly. Bad organization, low morale. There is a revolving door there- people quit all the time.

The after Christmas sale at Macy's WHAT A JOKE!!!! EXTREMELY TERRIBLE!!!

I was there trying to redeem the $10.00 coupon when you spend $25.00. My 1st purchase didn’t qualify, bought it anyway. My second attempt also didn’t qualify. Then I ask the store clerk if that didn’t qualify I wanted to purchase a dish set they had instead. She graciously went to get it for me so I wouldn’t have to stand in line again. You guessed it IT also didn’t qualify & no I did not purchase the dish set. I gave up on trying to redeem the coupon.

My mom also was there & after several attempts, she finally redeemed hers. So, she thought she would try & redeem mine. She tried purchasing some more baby clothes because her earlier purchase was successful only to discover that the brand name she picked out this time didn’t qualify. WHAT A SURPRIZE!!!

I have to say that this experience was not only very frustrating but a little humiliating. Macy’s can take their coupons & stuff them in next Thanksgivings Turkey. Cuz, I’m sure it will be much longer than that before I go back. I feel bad for the store clerks who have to put up with this. Ours was very nice & seemed to be trying to help. I suggested that she complain to management that customers were very frustrated & that they should make the coupon CLEARER.

Now, on the other hand JC Penney’s coupon was awesome, & had no problems at Kohl’s either. Maybe Macy’s would be well to note that there is better competition out their that treat their customers with respect.

MACYS CUSTOMER SERCIVE SAID -- BLACK AND DECKER IS NOT A GOOD BRAND And their products NOT GOOD !!

We bought a black and decker 4 toast OTG from Macys online during Thanksgiving , when we received it , it was defective . We went to MOA Macys , where they said , they dont have it , to go to another store . We went to Southdale Macys store and got another one . We came home opened it and found , it was full of scratches . We went again to change it . We talked with customer service and they said ,

They dont have the same model and that we should buy another otg of a different brand as BLACK & DECKER is not a good brand and all their products would be like this only , not reliable , default and defective . The customer service Rep insisted we should buy something diff , which is of a higher value instead of the one that we had !

In the end we bought another OTG from Walmart instead of buying anything from Macys !

In my opinion , Macys should try to help customers if their products are not good instead of creating more trouble or giving lectures about the brands !!! In future i will try NOT TO BUY from Macys EVER !!

Copy of my note to Macy's customer service:

Delivery Experience Comments:
You sold me a cabinet and a warranty that, per the salesperson, would even cover scratches or damage that we caused. Within a month of receiving our cabinet, one of the handles came out, probably because the hole holding it was drilled improperly. After explaining to your customer reps three times (over a month) that a new handle was not needed, I was told that Macy's would not fix the hole because of "the liability" (but no one would elaborate on the nature of the liability). Because the cabinet has apparently been discontinued (would have been good to know that was happening BEFORE we bought), our only option would have been to accept $150 from Macy's, which would cover repair but cost us our warranty.

Macy's is a terrible, terrible company. I made a decision before never to shop there, and I'm so sorry I reconsidered. Never again, and I'm telling everyone I've ever met.

BEWARE OF MACY'S CREDIT CARD PRACTICES! My biggest complaint has to do with misleading information on their BILLING STATEMENTS, and I wonder how many people view this incorrectly. The payment slip has an interest charge built right into it - yes, on the day you receive the bill, where it says, "NEW BALANCE." When you read the "Account Summary", the INTEREST CHARGES for your current purchase are already added to your balance. (Now, if you go to the small italicized print, there is a note that says if you pay on time, your Interest Charge will be refunded on your next statement. Generous of them, since I have never paid my Macy's account late!) This charge confused me. When I called to inquire, I was told I didn't HAVE to pay the added interest charge, but if I did, it would be refunded on my next statement. I only use the account a few times a year, so it would be awhile before I would see my money! I will complain in writing to Macy's, in writing to a Consumer Protection Bureau, and if their policy continues, I will close my account. I have shopped at Daytons, Marshall Fields, and now Macy's for years and was a loyal customer. Can I live without the only real department store in our area? I THINK I CAN!

I've worked at Macy's for a year and it has been the worst experience of my life. I consider myself a nice courteous person with an excellent work ethic and thought this would be a classy place for me to work. WRONG! I have 2 years of college under my belt and I've worked retail for about 5 years and this place is hell. I started out cashiering. If you don't slam credit card charges down customers throats and take advantage of young people who aren't even responsible enough to have one,you'll never hear the end of it. And everyday before you get a "hi how are you doing today?" you'll get a "did you open any credit card charges yesterday?" They are not concerned about how you feel. They only concern is making money. I"m a big advocate of, if you make your employees have an enjoyable place to work at, they will be able to make it enjoyable for the customers and this is absolutely not the case for Macy's. I switched to they're morning crew(setting up the sales and putting out merchandise) and this is worse than hell! The sales are so confusing and disorganized. If i can't understand them, and i've done it now for months, how is a customer suppose to be able to? If a customer is confused they will think they are getting ripped off. All of Macy's coupons exclude half the merchandise in the store(jewerly,fragrances,clearance items,designer merchandise-tommy,levis etc.)And if you use the discount you sometimes get for using your charge (which is a dinky 10-15%) guess what?!you can't use your coupon!you either get one or the other, not both!Dumb right? And how are customers suppose to know this? 99.9% dont and they get extremely but understandly mad. Macys needs to go back to the basics. And from working there and seeing their sales let me tell ya people they aren't good. You can definately get them cheaper elsewhere. I've paid off my charge and am closing it once that final payment it processed. I will NEVER spend so much as a penny in that store. They don't deserve it. "Come discover the magic of Macy's." They try to sell themselves as a class act, "America's Department Store." Coming from an insider, they aren't who they parade themselves to be.

As an almost-retired person, I came to Macy's about two years ago looking for a job, not a career. I grew up in the retail business, and apart from running my own company for 17 years, I've been a salesman all my professional life. Let's face it folks, for barely minimum wage you don't get Einstein.
Macy's is a corporate entity that exists to make a profit, just like any other business. They don't exist to make life pleasant or easy for their employees or customers.

I love working with the people at my store in suburban Atlanta, and I love my ladies in the shoe department. Our store management works as hard if not harder than their employees. Yes, the pay sucks. Yes, the hours suck. Yes, the benefits are flimsy. Yes, the HR department wouldn't recognize the truth if it hit them in the face. But in this economy and at this time, this job is fine.

The largest problem you face at Macy's is the old-time Rich's customer who thinks they own the store. Rich's customer service consisted of giving the farm away to every person who whined. I have asked hundreds of people if they are happy that they managed to put Rich's out of business by abusing the policies. I am usually greeted by silence and an embarrassed look.

As for the constant beat of "credit, credit,credit" (or as it's euphemistically called "loyalty"), so what? If the customer doesn't understand how to use a store credit card to save money, why is that my problem.All you have to do is use your card, take your discounts, and pay the card immediately. No interest, no charges, no problem!

To my fellow employees: do your jobs and stop whining. To the customers: just shut up and shop. Enjoy the experience. We'll all be happier for it.

Terrible. Horrible hours, horrible managers. Worst place EVER.

Pretty decent clothes at pretty decent pricing.

I wouldn't even give this company ONE star. I placed an order online, and they sent it to their fraud department and I don't know why. I called them the next day and they wouldn't place my order without a conference call to my bank. WTF? Then they wanted to verify my phone number which on my debit card and bank account aren't the same I found out, so they wouldn't complete my order. I understand they are trying to stop fraud, but NO OTHER COMPANY does this to people. I don't NEED to give anyone the phone number of my bank account to use my debit card, and I shouldn't have to just because this psycho fucking company wants to. They act like they want a FUCKING RETINA SCAN to BUY FROM THEM. I am more pissed off at this company than I have EVER been at any company. I really needed that order because I have a job interview in a week. Thanks Macy's for ruining my life.

This seems to be an item for people to complain about their employment at Macy's so I feel a little out of place posting a review as a consumer. I've been in perhaps ten of their stores in various parts of the country (mostly but not entirely in Washington, Oregon and California) They seem about the same as every other big department store, no better and no worse. Prices are about the same as other places, service runs from indifferent to average, and the general experience is thoroughly mediocre. Which puts them in pretty much the same bag as their competitors.

I have worked for Macy's for about 3 weeks now and it's probably been one of the worst jobs I've had and I have informed my manager that I'm quitting and taking a better, higher paying job. The only thing that has even kept me afloat this long has been the my cool coworkers, and of course the need to pay my bills.

Like some others have touched on, it is a very unprofessional workplace. While waiting for my group interview I could hear managers trying to pass the interview off on each other before finally, about ten minutes late, one manager reluctantly agreed to do the interview. I came back in a couple days later for my scheduled meeting with the manager of the dept. I was to be hired in. He wasn't even there. I waited about 10 mins, he never showed up. He called me later, didn't apologize for missing the meeting, and asked if I might come back in a few hours later to meet with a different manager for a position in another department. This was a red flag for me, but I needed the job.

So then the fun really began. Like everyone else says, they push their sales associates way too hard to get credit and make sales goals. In one shift you might have three or four different managers asking you if you have made your sales goal yet or if you got any credit for the day. I just don't think it's right to push customers to sign up for a credit card with a ridiculously high interest rate, especially when they have already said no, they aren't interested. It's one of those 'don't take no for an answer' kind of things. While Macy's and its managers would insist that they never want to force the customers into anything, that is absolutely not true. They do expect their employees to force, and I think that is just poor customer service. And all of this wouldn't even be THAT bad except they pay their associates shit. I was making $.35 above minimum wage which is absurd for the effort they expected me to put into the job. The bottom line is, I'm not falling for it. I'm not as stupid as they think I am.

A lot of people on here have been saying things like, "Hey if you don't like it, then leave! Macy's isn't holding a gun to your head." Well, first of all, people need jobs to pay their bills. I applied for about 25 jobs before Macy's hired me. I was grateful to Macy's for giving me a job and the ability to pay my bills (kind of). But once I found a better job (where I will be making more than $3 an hour more than Macy's was paying me and I don't have to push credit or make sales goals) you better believe I was out of there. I told my manager I was quitting the same day I was told I would be hired at the new job. The other thing is, if you're a good employee, Macy's practically does hold a gun to your head to stay. My manager countered every reason I had to leave, trying to convince me that I would soon be making as much as I would at the new job if I just stuck it out (which I know is b.s. cause I asked the other girls in the dept. what they were making and it was still shit, even after having been there for years), telling me that Macy's is a great company, etc. She even tried to get me to work on call. She made it extremely hard to quit, but thank GOD I did and I only have two more days there and then I'm free.

For anyone considering employment at Macy's, be forewarned. It sucks.

I'm going to review as a customer and a former employee. I worked at the brand Macy's San Tan in Gilbert, AZ. It is a prototype store, so very different than most macy's. More boutiqueish.

First with the good: As a customer, if you are dilligent, you can find some screaming bargains that are cheaper than before they sell it to Ross or Marshalls. I discovered that by working there and seeing the clearance items, etc. My daughter is now dressed in designer outfits that I bought cheaper than I could have at Wal-Mart. The return policy is amazing. 6 months from the time you buy is unheard of. If your item is damaged (much of time even if it is fault of your own) they return it. They have several different methods of finding the item purchased if you lose your receipt.

The not so good: They have several brands in departments that can be bought at Wal-Mart, such as Playtex bras. I thought this was a higher end store? As an employee, if you happen to shop at the store you work in, it is more stressful than fun. As soon as you make your purchase you better high tail it out of there and put it away for fear of LP accusing you of theft.

As an employee

First with the good. I was lucky to have an awesome manager and I really loved the people I worked with. Many of them were in the same boat I was, which is suddenly losing their job, or having trouble finding one.

Now the not so good: It has been said time and time before on this thread but here goes the confirmation that this shit really happens. My story:

I am licensed esthetician and thought working in the Cosmetics Dept. in a dept. store would be awesome. I saw an ad for Macy's hiring for the cosmetics dept. I applied and received an email inviting me to a "group" interview. Ok, never had that before, but then again I never worked retail before.

I go to the interview that was scheduled for 3. About 25 of us are there. We are all patiently waiting until 3:20 when a frazzled freshly showered HR manager comes in. Her hair is still wet. okey dokes. She starts off the "interview" by announcing that there are no cosmetic positions available, but there is one position in shoes, and jewelry. We all look at each other. After a ridiculous group rah rah session, we are taken in one by one. When my turn comes, she asks me which of these four depts would you like to work in: Men's, shoes, children's or lingirie. I was little caught off guard but said, lingerie or children's. Perfect she says and schedules an interview with the dept. manager. WTF? Didn't she just say there were only two positions? She calls to confirm interview with a different time but ok, whatever. So I show up with another applicant. She was there for the Starbucks that was going to be in the new store. She gets called in only to leave minutes later saying that she assumed she had the job when they said welcome to Macy's but was just then told that there are no positions for her. Wow, that was weird. I wait my turn. 15 minutes after my scheduled interview, a frazzled lady says she will be with me in a minute. She comes back five minutes later to say she didn't even know I was coming etc. Awkward! we sit in the dimly lit home section, she asks a few questions, I am clear with her that I want cosmetics but am willing to get my foot in the door, know I won't get rich in retail, but I willing to work my butt off. She says welcome to Macy's. Now I'm not really sure if I actually had the job based on the previous lady, but alas, I am hired! So all of that, just for the interview... the day before a bra fitting class I was invited to interview with the Benefit counter which just happened to be at the same time as the bra fitting class. I decided to not burn bridges (since I didn't know if I would get it or not) and keep my commitment. My manager was very appreciative, and vowed to help me get into Cosmetics.

then the store is brand new, so all of us newly hired employees (many of which were in my interview) put the store together. It was hard work, but actually pretty amazing to see what we did and the bonding with everyone from all departments was great.

So we are all excited to open our store. Of course credit is the MOST important thing. And twice had to watch a non-union message encouraging us that it is NOT in our best interest to sign a petition to have one. ok, whatever, I'm not pro-union anyway. No big deal. Much to my surprise, I was actually pretty good at retail. I quickly became a pro at bra fittings, did pretty well with credit without even trying hard, did really well in sales despite the fact that we were WAAAY over what our goals should have been. so I got the employee award three months in a row. Four months in, they do a major shake-up in cosmetics. I had several friends in the dept. One of them told the Store Manager Negative Nancy (I mean Mary) Too make a long story a tad shorter, Mary basically tears me apart. Doesn't know my numbers which were stellar, but knows all my habits. Yeah right. This woman introduced herself to employees who had been there from the beginning SEVERAL times and asked if they were knew. Funny at the time, but at that moment infuriating. One week later, I get the employee award again. But I'm not good enough for cosmetics. SO... After that little talking to, I lose my excitement. I was still always super nice to the customers (its not their fault!) and had people come in time and time again just to see me. Not usual when in lingerie! But mary thought I couldn't pull in clientele. Really Mary?

During this time, loyalty (my manager actually told a customer that she would give ME a brownie (the one she just offered them) if they opened a credit. I was so shocked and embarrassed, I'm pretty sure I never made eye contact with them the rest of the time), Clientele, Call from the phone book, catch a thief, work six days in a row, market while not on the job, do go backs, do the start teams job, and correct their problems, sign and circle, etc. All for 9.25. AND a hope of a raise at the year mark which is apparently around 1 percent, assuming EVERYONE meets the goals. Nice. Someone earlier said, you don't like it, leave. They aren't putting a gun to your head to work there. Well, sort of they are. Since jobs are hard to come by around here, you did feel lucky to have a job at all and we were reminded at least once a week, if we don't get results there are plenty of people out there looking for a job. My days off consisted of me getting out of bed only for necessary purposes, since I was usually exhausted and needed to recover.

A co-worker was fired for buying his mom a pair of shoes, and using his discount for them. Major paranoia when buying there. Then Macy's West turned into My Macy's and the East Coast Policies now applied.

the best way to summarize the experience is like boot camp to break you and a cult where they brainwash you. If you are a customer, know that yes, some people are just rude, whether they work there or not so you will get the bad associate, like we sometimes get the bad customer. But please try to understand that they are put under an enormous amount of stress and not just a cashier.

Whoa, I guess I had a lot more to get off my chest than I thought!

I HAD AN AWFUL AND RUDE EXPERIENCE FROM UTC MACYS COUNTER ON THURSDAY SEPT 10, 2009 AT 2:07 PM. THE SALES ASSISTANT WAS NAMED Atoosa AT THE CLINIQUE COUNTER and she was soooo rude to me. I have always been a loyal customer of clinique from eyelinear to mascara to lipglosses and even macys, its one of my favorite stores from fashion to shoes to makeup, but i had never had such a hard time returning this cosmetic item that i was not satisfied with, but my experience there was so bad and i have never been treated that way and i definitely dont deserve it. I wanted to return a product and she gave me a really hard time, claiming i had used too much product even though when purchased it i had a long conversation with another sale person who said that the bottle can be empty and i can still return it because she suggested this product and said it takes 4-6 weeks to see results, i didnt see any results. if im extremely unsatisfied and angry. any way i feel like macys scammed me and i am so angry at atoosa and the manager who worked at that store. the rudness level is just UNBELIEVABLE, i would curse on the review if i didnt have my class!!!!! they now have three disgruntled customers because i went with my friends and we were all very shocked at the ridiculously poor service. The rude manager and sales assistant should reconsider their occupations in CUSTOMER SERVICE. they aren't even pretty with good skin. Especially these people, They shouldnt be selling and giving advice with that attitude

I opened a Macy's card account a few months back and purchased a few bedding items. The Calvin Klein bedding set I bought looked very nice, but was very thin for the price I paid. Over $307 on sale for 50% off I purchased a Queen Sheet set, Coverlet, and Duvet (essentially 2 sheets sewn together). All of which wrinkle very easily. Now I am still happy with the product over all, but I am not happy with their card service. For missing a single monthly payment of $8 my next bill had a $29 Late fee!! Not only this but I received numerous phone calls requesting payment even though the bill clearly states it is not due until the end of the month. I do not recommend having a Macy's card unless you never forget a payment or don't mind being gouged with ridiculous fees and harassed with phone calls. After using it only once, I am cutting up my card and will never use it again. I highly doubt that I will purchase from Macy's again either.

My daughter wanted a backpack. We bought it at PacSun. It was on sale. We went into Macy's and she saw the same backpack which was priced .50 higher than the regular price at PacSun and no sale or discount was being advertised. My daughter then saw another backpack, same brand, same style but in a different color that she preferred. Macy's supposedly has a price match policy so I asked a clerk at Macy's to do a price match. She said she had to get permission from the manager. After 20 minutes or so, she came back and said the manger said they would not be able to match the price PacSun was offering. I asked the clerk for the contact information of the district manager and she said she would have to get that from the manager. After waiting another 15 minutes the clerk came back and this time the manager came with her. The manager said there was no reason to contact the district manager, that she was there and was able to explain the store policy and that she wanted to make sure she understood what I was asking for. I explained that PacSun had a better price and an even lower sale price, showed the manager the receipt from PacSun and requested a price match. The manager again said that Macy's would not be able to match the PacSun price and explained that Macy's doesn't consider PacSun a competitor and stated that the Macy's price match policy only applies to large department store competitors like K-Mart and JC Penney. I bet Macy's shareholders, if I could share this information with them, would not agree that PacSun is not a competitor. I asked the manager for district manager's contact information and she refused to provide that information. This is a Sunday early afternoon, two weeks before school starts. The mall is packed with shoppers and stores like Hollister, Aeropostale, Buckle, Forever21 and PacSun are very busy. While I was waiting those twenty minutes for the manager to come over and talk to me, I notice Macy's has exactly four shoppers in their Junior's Department, two of which are just passing through and never leave the main aisle. My guess is they are on their way to one of these stores that Macy's does not recognize as a competitor. As for me, I just cut up my Macy's card and won't be back. I still wanted to discuss this experience with a district manager so when I arrived home I checked the Macy's website. The contact information is vague but there is a page that allows you to submit comments and answer a series of formatted questions with very narrow scaled answer selections. I also noticed that the Macy's website only provides a place to recognize associates for outstanding service. I am left to wonder why Macy's does not accept negative comments or complaints? Is that a reflection of the same arrogance that allows them the belief that PacSun is not worthy of being considered real competition? No telling how many thousands of dollars Macy's spends in advertising dollars to bring customersinto their stores - ironic that it cost them less than $10.00 to drive me out thedoor. I will spend about $700 on our family's back to school shopping and not one single cent will be spent at Macy's. They shouldn't be concerned though, because none of it is being spent at any of their competitors either. I will take my girls shopping at those "other" stores - they are the ones that they really want to go to anyway. I remember the good old days of Meier & Frank. Sad they were taken over by Macy's.

I worked there for 2 years, at first I really liked it because I was into fashion, and liked talking to people about clothes. I of course enjoyed the 20% employee discount since I liked shopping. I also learned a lot from my experience there. But that sadly turned for the worst. They started laying off people, cutting hours, getting rid of job positions, closing down departments (like gift wrap), making small changes to policies and procedures.

I would sometimes be the only one in my department. The department I worked in would always be busy, even on a "slow" day. I would have to check fitting rooms, do go-backs, ring customers, do recovery on the floor (fix tables, check price scanners, check racks, etc). If nothing of this was done I'd have my manager talking to me about it the next day. How could I do a three person job by myself. I at the time was also going to school. The go-backs in our departments were endless. I went to school in the morning, full-time. Went to work right after school, full-time also. I would always close. Sometimes I would be so tired that I would just stand at the register because I hated when I was doing something like go-backs and a customer helped for help. I had to drop very thing and help the customer. Back and fourth. If my manager saw me she would always say something rude. I didn't care what she said, I would just ignore it. I also had my fair share of bad customers. I would always keep my cool because I'm a very patience person. The same old stuff happened until things started to slow down.

Business wasn't what it use to be. Even on a big sale day it was quite. We associate liked that things slowed down so we could catch up with go-backs. Then the news came that Macy's was laying-off people again. But this time it was mostly executives getting fired, no associates. As the little people we were happy. Changes were made even if we didn't know what those changes were. The changes were strange but needed. This went on...

About a month or so I decide to work only four days instead of five so I could concentrate on school. I was suppose to change positions with my co-worker who wanted more hours. She worked four days and I worked five days a week so it was perfect for us to switch. Until my manager informed us that seniority comes first so who ever was on the waiting list was next to take my place. My co-worker had 7 months on the job. A lady from other was to take my place because she wanted more hours and I were to take her place. My manager informed me that this would be "like a promotion" because I was moving up from my current position. I didn't understand what this meant, if I was still doing the same thing but in a different area? and getting paid the same. I went with it any ways. Two months in my promotion, I got a surprise.

I was brought upstairs to the security's office and they told me they were going to ask me some "questions". They wanted me to pay back some money that they said I got from some price adjustments, which I did. However the policy had changed, so I had to pay... and later found out I was fired.

I was mad at the beginning, but later on was so happy that I didn't have to deal with people that were stupid, customers, managers, employees, etc.

This was the worst job any person can have, working at Macy's. Expecting working for MAC Cosmetics because Macy's doesn't control them.


F.Y.I

I didn't talk about the Macy's credit card, because that is a long story. But I will say this that it is bulls**t. Enough said.

Look out for my tell all book soon...

Don't get the credit card unless you will go into the store and make your payments. Mail them and the rates go up because you have no control over when THEY say they received you payment. Paying bills online is not dependable. Paying the Macy's card had been ok but the Visa part has been a constant nightmare. The payments are rejected on the Visa and accepted on the Macy's, or somehow the payments are lost in space and you have to have your bank contact them to show they have your money.

i lost my job at jc penney and i've been looking for another job like crazy, its been 4 months and this is my third interview, Macy's emailed me having me schedule an interview, i look forward to working here because the pay is better than jc penneys (i heard it was $9) but i've been reading all these comments and im not so sure about this anymore, if anything i'll probably take the job and stay while i find another better paying job....its kinda scary all these goals they set up for you, i mean macy's is pretty expensive to think that you have to meet the 1000 dollar goal..it seems unrealistic specially now that the economy is so bad, people dont even want to buy let alone from macys....oh gosh, im a bit nervous now, i mean from what i read macy's sound way worse than jc penney...

I agree with Jkool025,

Everyone complains about their job. Well I can say this. I have been with Macy's for over 3 years, I don't have to make sales goals or push credit. I have a set goal of shoplifters to catch a month. It's fairly easy.

I am there, paid to do a job, if I don't like it fine I can leave. But wait... there's really no other work out there right now. If you don't like it then leave, there is plenty of other people who would be glad to work!

I watch all the associates who BS around, do nothing and complain how boring it is. How they hate the work. "Why did you apply?" I watch and listen to the JR's girls who always complain of having to put Z-Racks away... OMG, work... what will I do, I can't sit back and do nothing, gossip and "FB" while I should work. Wait... do I smell time fraud? I think so... Macy's is much better than several other jobs I use to do. Including Fast Food, and janitorial!

Hate away!

Don't get their credit card because of "deals and coupons" because they ALWAYS have a huge list of exclusions! I don't know who has the time to check all of their purchases with the coupons to see if it is included. The coupons would be great if I could use them.

I have been working for Macy's for 8 years. This company is like many other large retailers. Credit is the most important thing for this company. At our store we have to open 12 accounts/month per associate. It is like any other retailer almost impossible to get time off from work during holidays for obvious reasons. I open about 12 accounts per month. I do that by asking pretty much everybody if they want a Macys card. Sales is important but not as important as in Stores like Dillards. And Macys has the best sales so even in your slow departments you usually make your sales. I have never had to have talks with my manager about sales and I am not even an aggressive sales associate. I am actually more passive. I like the customer to ask me rather then me chasing them all over the store.
Managers are also ok. They might be a little annoying about the credit card push but thats because they get an ear full by their manager ( store manager ) if their department don't meet their credit quota.
I honestly think Macys is pretty laid back. I am going to work with "I work as hard as they pay me" No more no less.

Ok, here is the deal. I have read several complaints about Macy's and how bad the customer service is, working conditions and the fact that they make their employees push credit. The funny thing about all of this is half these people start out with "I worked for Macy's for 5 years and..." First thing is, if the company is that bad and they treated you so poorly...you're a moron for sticking around. I loathe all the whining coming from sales people stating "oh no, the company is actually making me work for a living." They made me do my job and ask customers if they wanted a Macy's card instead of sitting around and gossiping all day while I ignore customers. This is a corporation and like any other job, it is what you make it. You have expectations that are usually spelled out for you during the interview process but can't hack it when it comes to walking the walk. If you don't like the job, then quit...you're probably not right for the organization anyways. All day long all I hear is "they are taking away this and they are changing that." Guess what...in a climate like this, NO company can afford to operate in the same manner it does and furthermore, if there is one thing you can ALWAYS count on...it's change! My advice is, if you want a job, can provide good customer service and sell the Macy's card as a benefit to the customer, you've got a career. If you want to bitch and moan about how the management and everyone is against you so you can justify doing a crappy job, go look for something else and quit wasting the company's time. Those that do Do and those that don't complain. My advice is...be lucky you have a job at all and if someone is giving you opportunities where you are struggling, fix it or get the hell out. No one is forcing you to stick around. Now that I am off my soapbox, Macy's is a great department store with awesome value and quality merchandise. I have always had a good experience with Macy's. Yes they ask me every time if I want to open a Macy's card but that's anywhere I go and I simply tell them no and move on. Where the hell else are you really going to go? JC Penney is about a half step up from Ross and Nordstrom is a total rip off with not that much better customer service. It's so funny when I hear people swear off Macy's for life and see them two days later in the store shopping away. Bottom line, cut the crap and get a life. Macy's rocks!

registered for my wedding- the online tracker was helpful to keep track- and generally retuning items was easy. Also registered for my silver- that was a large mistake. One place setting cost 150-200 more then a local store in La Jolla CA- so we are not talking discount store. Tried to use a 20% discount on some silver items. The order was canceled twice. The first time I got an email 2 weeks after the cancellation. After replacing the order and not having received the items 2 weeks after they were supposed to be shipped and 2 months after the order was placed - I called and found out it was canceled 1 weeks after I placed the order. Nice that I had to call to find out it was canceled 7 weeks earlier for the SECOND time.

Note:Macy's not always cheaper the Neimans- and online and store prices are not the some. Online my waterford glasses were $60 at Neimans vs $70 at Macy's.

If you asked me 2 days ago it would be 5 stars. I told them I wanted a career with them. I would stay at low pay for however how long. I have a degree and have stayed with the company for 2 long years, never missed one day, and I am disabled and take the bus to work. During Christmas I worked 68 hours per week and remained their credit star for two years. yesterday because of cutbacks they fired me!

DO NOT GET A MACYS CARD, NEVER! If you miss one payment they tack on ridiculous inflated finance charges on top of late charges. It is beyond reasonable. They're practices are questionable at best. I will never use a Macy's card again, and I hope they're store rots.

I've worked for Macy's now for 3 years and Kaufmanns before that so all together I've been there almost 11 years. Right now it's a job that pays my bills. But it's the worst company I've ever worked for in my life. They took away everything from the associates. The black dress code is a little crazy. It looks like someone is in morning. But who can afford a new black dress code on the salary that they offer to there employees. I can tell you some horrible shit that happens in our store. The merchandise sucks ,that's if there is any. They want to be America's Department store well guess what you can't do that without stuff to sell. This company doesn't care about there employees at all and never will. With the economy the way it is. of course they had to make cuts and not give raises for the second year in a row. Which I think is wrong for the employees that actually go to work everyday and bust there ass. It doesn't matter how hard you work or what you achieve, if the company does poorly well so do you!!But did everyone now that works for this lovely company , now that TERRY LUNDGREN
still got his 6 DIGIT bonus!!!! They had to make cuts just so he could get his money!! It was on CNN! I wanted to reach through the screen and rip someones head off!

Macy's is very disappointing and absolutely unbearable. It does not matter how good their items and products are. Their horrifying customer service is absolutely NOT OK! The associate who was working with me did not even bother to crack a smile or even act like she was happy to serve me. And when I asked to see a different color of the Coach bag I was going to buy, she COMPLAINED! I ask her to do something, and she complains. Absolutely rude and NOT OK! I go into Macy's hoping to get some hospitable service and I am met with a lady who starts PMSing on me. If she hasn't noticed yet, I AM THE CUSTOMER and she justs happens to be some middle aged woman who still has to work at Macy's. Oh, and somehow I got myself signed up for a Macy's card without knowing it. Macy's is very disappointing and obviously blind when they hire workers. If you need a good place to shop, Nordstroms or something else would do WAY better. Anything but Macy's. *barf*

I am working at Macy's, I was a sales associate and now I am getting promoted. As any other place, there are bad parts, but if you are smart enough to see the good parts also, it's a great place to learn about retail and to build a career.
ANd to those, too many, who only complain on this forum, if you are not happy, if you think you are better, if you think you can do better, then be better, do better. Macy's is not putting a gun at your head to work here.

About getting loyalties open, all the big retailers are doing it. ANd there is a reason for it - increase traffic in the stores, tracking customers' purchases so the retailers can better cater to their preferences and needs.

About staying to do recovery - no manager expects the associates to clean during the peak hours when they help customers,moreover, most managers will actually pitch in for recovery and fitting room duties during those hours. But managers do expect some activity when there are no customers - and don't tell me there is never the case! Macy's (and for that matter, nobody) pays anyone to idle around.

And about the "greedy" macys wanting to make as much of a profit as it can. Helloooo, what world are you guys living on? Macy's is a corporation, macy's executives do answer to the shareholders, and in order to stay in business, they have to think business first. Maybe if Marshall's Fields and other stores had been more efficient, they would still be around.

I "worked" at Macy's this holiday season. First of all I was told about the all black dress code, which was fine because I would supposedly get a 60% discount on my first suit. Of course none of the suits they had were in my size, so I went to JcPenny's and bought it there. Secondly, the training was horrendous. I can't understand what weak minded employee would be brainwashed by thier credit card push.
My final worst moment was their online schedule system. I use Mozilla Firefox as a browser, and their schedule did not read properly. Too bad I didn't find this out until I got a call from them about me not being at work. Of course I offered to leave the family gathering I was at, and head over to work albeit late. However, I was greeted with a "No thats fine, I don't want to interrupt your gathering", in a very snotty wording. I was not scheduled for the remainder of my "employement". This is a terrible company, and I hope they realize that soon and fix their management.

I used to work for Macy's and worked with them for over two years. I miss working for them because it was the only job that I gained excellent experience of and good friends:)

Macy's makes no sense and the employees think they are FBI agents. I loved May company when it was Foleys. But this mess of a store does not work. They have the employees programmed to say strange memorized dialogue. They look at you strange when you dont want their help. The is no logic behind the way the store is set up. Its just depressing. I will never set foot in another Macy's.

My wife and I went to Macy's (Cherry Creek Mall in Denver) today so that I could get the band on my Christmas present watch adjusted. We walked up to the watch counter and were told that we had to go the Citizen watch area to have the work done. No one at that counter. Waited for 3 minutes and still no one. My wife goes off to find someone (because she knows that I am not happy) and 4 minutes later returns with a "sales associate" who removes some links from my watch band. I have no idea how Macy's stays in business. If I had been seeking to PURCHASE a watch, I would have given up and left the store.

Wait a minute. I didn't post that post tonight. I simply came back here tp see how many people agreed that Macy's has to go; I didn't write anything, let alone try to post anything. So why is there a replica of my very first post? Peculiar.

I can sympathize with all the previous employees of Macy's. I worked for the company for almost 7 years. (I started in 2001 when it was Marshall Field's). Marshall Field's was a great company to work for and we were actually told that nothing was going to change. EVERYTHING changed!! A huge step back in technology, lack in quality merchandise, down to the cheap bags that always ripped to no gift boxes, no package pick up service....the list goes on.
Heres a list of the bullsh*t that Macys is about.
1) The push for credit - It wasn't even about selling products anymore - it is all about "selling the card". If you didn't make your credit goals, you would be reprimanded and told you had to or you would have to go to "credit university" where they pressure you even more to open charges. It's all about "how to overcome the objection" to get the charge because let's face it, they make money off of the credit card, not even off of selling merchandise anymore.

2)Managers undermine the sales associates at every turn just to please the customer - even if it is returning products that were years old and used (a coffee maker that we hadn't sold in years that still had coffee grounds in it!) and I had to give them a brand new one! Shame on the customer for pulling a stunt like that and shame on the company for bending their own policies and in the end, making the sales associate look bad when they were just adhereing to the policies of the company!
3) Managers do not manage - I was constantly harassed by another co-worker who caused trouble where ever she went and my manager did nothing about it...there are similar situations going on like that now and management does nothing.
4)**Most important** There was hardly any talk anymore about great customer service (the old "Go, Be Great, be Green" of Marshall Field's was sooooo awesome (even though at the time I thought it was cheesy) but it really stood for company pride. At Marshall Field's we had to immediatly drop what we were doing to greet a customer and offer assistance and that was great because it showed the customer we were there to help and Macy's is nothing like that. In fact, I went in there the other day to say hello to an old co-worker and walked by tons of employees and not one said hello or, "Can I help you find something" or anything....disgraceful. You expect that at other places but not there.

I could go on- but I don't want to write a book. Not that anyone here might care, but I quit there and got a great job that I really enjoy and I don't have the stress that I used to have when I was working for Macy's. I would literally dread going to work when I finally had it and moved on. I get weekends off now (which, for anyone who works in retail, is AWESOME!) I used to be scheduled to work 10 days in a row without a day off at Macys'!) I still have a lot of friends there and hear that things are still bad, if not worse.

Please go to www.fieldsfanschicago.org. It's a great website and hopefully something good will happen in the future!

Macys is a horrible place to work. I have been employed with them for 8 years now. I took the job as a part-time sales associate to supplement my income. Fortunately, I have a full time job or I would have shot myself. I was a Kaufmanns employee who was merged into Macys in 2006. Macys preached how everything was going to be the same and that after we became Macys it was going to be a better place to work and shop. Well, they didnt even have the Kaufmanns name off of the building and here we had to start circling the sales receipts about the online survey and put our name on each receipt so the customer could comment on the survey and we HAD to tell each customer to rate us OUTSTANDING otherwise we would get in trouble. Right after the 2006 Christmas season ended, here comes Macys filled with changes. The store where I worked at had its management staff cut in half. The employee discount was changed from 25% to 20%. Paper handle shopping bags were removed and replaced with cheap plastic bags, Gift boxes were removed from wrap desks. Not to long after came the re-assignment of some sales associates who were put on sign and merchandising crews and if you didnt want it, well there was the door. Kaufmanns never pressured its employees on hourly sales or instant credit goals. All of a sudden, there were posters down the hallways near the customer restrooms that showed how well each associate performed in obtaining new credit accounts. Then came the black dress codeplease I was a part-time sales associate making 7.80 an hour and I was told you now must change your entire wardrobe to black. I dont even have a black dress code at my day job. The worst came at the end of 2007 when the sales goals got way out of control. Macys came up with individual and team goals so no matter how hard you worked at making your goal, if the team didnt make the goal, guess what, no one did and it affected your raise! Go figure-- Finally, I said I had enough so I told them I was quitting and they said that they didnt want me to leave so I stupidly agreed to work one day a week (Tuesday or Wednesday nights). After three months I was pulled aside and consulted about my lack of new credit account openings and how my sales were down. How many people do you know who shop on a Tuesday or Wednesday night? I went to sign the coaching paperwork and also completed a letter of resignation. The next day, the store manager calls me and tells me that he wants me to work as an On-Call associate where I wouldnt have a set schedule and I could agree or refuse to work. I thought this sounded good and I still could keep my discount and seniority. Guess what, I was called every week and when I politely declined to work, I was told that I was not a team player and given a hard time about not wanting to work. The one time I did work, I was told I had to clean and dust (in black clothing of course) and then at the end of my shift I was questioned why I didnt make my sales and new account goals. They have tried to call me to work this holiday season and even scheduled me when I told them I couldnt work. I really miss Kaufmanns no one knew how good it was until the big M took over-- Macys does NOT care about their employees. All they care about is pushing their credit program until the customer either walks away or yells at you

Terry Lundgrun is living in a big bubble. The merger between May Company and Macys should NEVER have been allowed. I rate Macy's a 1 star because I can't go less, otherwise I would give them a big fat ZERO!

Watch out for unauthorized charges if you open a Macy's card. I gave them my credit card info and SPECIFICALLY asked them to put the purchase there and not on Macy's card. Still, they did it and after few months they charged me penalty fees equal twice the item I purchased.

Called the customer service many times. No help at all. They only pushed me to make the payment.

Will never put a foot in Macy's store and all of you also STAY AWAY from those cheaters.

Macy's sucks. Bring back Marshall Field's.

Macy's has taken over so many department stores...Robinsons, etc, and now Macy's sucks...they offer no value compared to what Robinsons had. They have gotten too big and over their heads. They used to be decent, with lots of online promotions, etc. You can still print online coupons, but there are so many 'catches', that it's not even worth the ink and paper on your printer. They suck big time.

I felt compelled to write this, as I am a former employee.  It takes a lot to make me angry, and even more to make me write something (this is the first review I have ever done).  I worked a few years ago in the North Shore Mall Macy's in MA, and I had a wonderful time.  My work was seasonal, though, and I was laid off after the holidays.

Based on my previous experience, I applied to the Macy's at a different mall and was hired.  I was initially offered a full-time position in Juniors at $8.50 an hour, but I declined and opted for a part-time position in handbags.  I went to the sales floor days after I was hired, and was to 'shadow' a fellow employee.  This employee, "C" took numerous breaks, leaving me alone on the floor.  She ignored me when I asked her questions, grabbed items from my hands, and took off constantly without letting me know.

That aggravated me, but I just brushed it aside.  My first two weeks, I was being shuffled around to different departments because of call outs.  I am a very hard worker and often do more than I am asked, and I truly felt they took advantage of me.  I was hired as part-time and ended up working close to 40 hours, with no full-time benefits.

My biggest issue was with credit.  As soon as I would walk through the employee entrance, before I punched in, two or three different managers would greet me and tell me I needed to open up charges.  They would keep talking about how important it was, how they were counting on me and depending on it, all before I set down my purse.

Some of these methods we were supposed to use to open up charges were borderline unethical, and some were downright sickening and illegal.  We were told to offer cards, and if the customer told us that they had one, we were to try to get them to open a joint account with their mothers, daughters, friends, etc.  Some employees confessed to even opening joint accounts for people who were not present and did not consent.

Another method that was commonly used by employees and sometimes by managers, was to open up multiple accounts for a person under the premise that the customer just needed a picture ID and some information to process the transaction.

Employees would blatantly use these tactics, and managers knew about them, and nothing was done.  In fact, this was encouraged, and  employees who didn't open up enough accounts were held to the same expectations as those using those unethical tactics.

Also, I was frustrated because the managers would sometimes watch us with customers and rate how we were.  We were supposed to introduce ourselves and ask for the customer's name.  Then we had to offer other items for them to purchase (at least 2) and ask them if they had a Macy's card.  We had to circle and sign the Macy's survey at the bottom of the receipt.  Finally, we had to walk the customer's bag to them and shake their hand.  I felt this was overkill, and completely ridiculous.  Frankly, I was embarrassed.  I had a customer tell me that she felt the same way, and that it was "incredibly lame".  We would get bad reviews if we didn't do this each and every time.  My manager came over and put extreme pressure on me, in front of a customer, to do this.  The customer felt uncomfortable with all this dramatic overkill and I felt completely mortified.

Yet another problem was the fact that associate discounts could only be taken with a Macy's card or a pay-as-you-go card.  What I found extremely deceitful was the fact that I had to fill out an application for a credit card even though I didn't want one.  I told the HR manager this, and he insisted that it wouldn't be processed as a credit inquiry.  Sure enough, after checking my credit report sometime later, it was.

The whole atmosphere was terrible.  I quit within two months.  What got to me was that they wanted me to pick up extra hours and kept calling me while I was on vacation to come in.  I was a part-time employee making $ .50 above minimum wage!  I had it, and I got out.  

I just really had to share my story...I have a million more but not enough time to write them all!

So, if you ever have the experience where a cashier tells you that the discount for the coupon (In my case a "spend at least $50 then get $20 off" coupon) you used won't show up on the receipt but will show up on your Macy's bill...DON'T BELIEVE THEM. The only reason I did was because it had happened once before and the discount did show up on the bill. But I realized that while that's fine if it works out, you are completely screwed if that discount does not show up on your bill. A: I signed the receipt saying I would pay the amount shown ($56 rather than $36 if the coupon had been applied). B: They take the coupon after you use it. C: You've already worn the clothes by the time that undiscounted bill arrives and can no longer return them. Customer Service says the only way that this can be resolved is to go to the specific store (an hour away) that I bought the items from, and plead my case. GREAT customer service, Macy's. Really. Excellent.