I live near SIX Nordstrom, TWO Saks Fifth Avenue,& TWO NEIMAN MARCUS stores. I have a lot of experience with ALL of them. Nordstrom is very hit or miss in customer service with incomplete selection in better merchandise brands/styles. One day you'll walk into Nordstrom & get good treatment & the next day they are just TERRIBLE! I have spent thousands one day & got treated indifferently or rudely the very next day!
Our Mom is a life long fashionista, who usually does quite well in Neiman Marcus & Bergdorf Goodman. Neiman Marcus & Bergdorf Goodman are TOP NOTCH from top to bottom in terms of top quality brands & service. Nordstrom is just an upstart wannabe shoe store from Seattle that in the last decades aspired to become a specialty store. Our Mom rarely purchases anything in Nordstrom & I'll tell you why. As a senior citizen she is regularly IGNORED by Nordstrom salesclerks. I have to LITERALLY physically GRAB one & drag them to her! I'm not kidding. That's not right that you have to beg a clerk to take your money! Inj the Tysons store, a girl clerk that looked about 19yrs. old, pulled my Mom's credit card out of her hand -scrutinized it, & snarled her FIRST NAME...That's no way to treat a Senior Citizen. She then grabbed her hand to examine her large diamond ring, commenting on it's size & worth. This is disgusting, intrusive behavior!
Nordstrom can claim they're the best, BUT They really have a LONG,LONG,LONG way to go! Only the customers from the very bottom of society looking up think Nordstrom is Nirvana. I KNOW they are nothing special AT ALL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Nordstrom has great shoes. People do think it strange that I shop both Nordstrom's and Wal Mart in the same shopping trip though. Nordstrom is one of the few places that has 13 1/2 and 14 size shoes that are narrow width. Most places that do have 13 1/2 or size 14 shoes are always E width, and are of cheap quality. Not Nordstrom, you can get a 13 1/2 or 14 B shoe there and they actually had several to choose from .

When I was eighteen years old, I was a “skater” type: Long hair, shabby clothes, etc. I didn't make much money at all, and thus dealt with the criticism associated with being less presentable. That summer, as I was heading to the mall with a friend, his mother asked us to return a pair of shoes she had recently bought at Nordstrom and worn once. Receipt in hand, we made our way.

I admit we looked out of place, two skater punks in the womens' shoes section of Nordstrom, but we were polite people even back then. My friend approached the counter and exclaimed “I'd like to return these shoes for my mom.” The lady at the counter looked at the receipt, then the shoes, and asked “What's wrong with these shoes?”. “She didn't like the way they fit” he replied. “How many times did she wear them?”. “Once”. After speaking with another lady behind the counter, she concluded “Sorry. We can't refund these shoes since she didn't purchase them at this Nordstrom location”. It turns out she had bought them at a different Nordstrom. No big deal. He called his mom to tell her what happened and she, disappointed, asked us to get the name of the gal who turned us down.

We returned to the counter, and my friend explained his mother's request for the representative's name. Just then, the representative slammed her hands on the counter and, trembling, barked “Why don't you give me your name!?”. She proceeded on a tirade about “you people” coming in with outrageous expectations only to be interrupted by her supervisor, who said “Guys. I am her supervisor and I'm sorry, but we cannot refund those shoes for you”. She gave us the name of the representative who, at that point, was calling security on us to escort us out of the store! We had been cordial the entire time, but we stuck out like sore thumbs because of the way we appeared. Needless to say, we got the names of the ladies, and my friend's mom called Nordstrom and gave them an earful of disapproval.

The story doesn't stop there: I vowed to never spend a penny of my money at Nordstrom for the rest of my life.

A few years ago (10 years later), a friend and I were Christmas shopping in the same mall when she excitedly noticed the Nordstrom store. I told her I would not go in there, she begged me to, and I agreed to on the condition that I wouldn't buy anything. As we walked in, I began telling her the story. Then I noticed the women's shoes department. Then I noticed the lady, still working there. By this time, I was all fired up repeating the encounter passionately in the women's shoes department. My friend digressed and led me out of there (after I took down the lady's name again for my own letter to Nordstrom). I sent this story to their 'contact us' web mail, which redirected to the store manager, and ended up going nowhere (i.e. an email reply from the manager saying “I would love to hear more about your problems if you want to call and vent).

It has been nearly fifteen years now, and a lot has changed. I am an engineer earning much more, and I am together with a doctor. We dress well. My old skate clothes have been replaced with Brooks Brothers, Burberry, etc. I have held true to my vow, and have never purchased (or accepted from my girlfriend), any item originating in a Nordstrom store. My social status has changed, but my core principles have not. I am not a Nordstrom shopper.

wow. some of these reviews are really out-of-date! I know for a fact that Nordstrom's does not carry any fur or use any real fur on its products. They are a very ethical company. Their pricing is very competitive for higher end merchandise. And of course, the customer service cannot be beat.

I always get stellar service at Nordstrom's. If I am buying a higher quality product, I always go there, because it is the only major department store that doesn't treat me like a shoplifter when I'm walking through the store. I get the same great service from Nordstrom's as the cute little blonde in the expensive suit standing next to me. I have gone into Nordstrom's in my rattiest jeans, flip flops, and ballcap after working around the house and have always received impeccable service and attention. I don't care if it is more expensive, I am happy to pay for good service!

  Agreed to Doctore Of Madness. Nordstrom is a great store. Expensive, but soo worth it! Also their sales are always going on everyday..great ones too=) reasonable price for great quality. I love to shop there! They have everything you could possibly need.

Although I do wish they had Louis Vuitton and Tiffany departments in there..=( so I do not have to drive ALL the way too Somerset. But it's all good. No complaints. And the sales people are wonderful..if you need to ask anything they help you in a snap.

Nordstrom? The best department store! There is no question. Quality products at a reasonable price with superior customer service.

Eh Nordstrom is just okay. Nothing to get super excited over. Nordstrom.com customer service is great especially the live chat option. The price adjustments for items that go on sale after you buy them is another great thing and easy. BUT here's where Nordstrom lost 2 stars....their retail establishments really need to learn how to teach their employees to help anyone and everyone. I went there dressed casually and didn't get the best service. I guess that's their loss because I was ready to spend a fortune but the service turned me off so I went elsewhere. Looks are deceiving and I must say they lost out on major purchases by me because of this.

I work for Nordstrom, not going to say where or who I am obviously. Nordstrom is stuck up and kinda rude.

Even the door man at the Corporate head quarters smiles to people selectively.

Their Corporate life is like this as well, they will dump as much work on you as they can get away with and then maybe give you an award (which isn't anything great as far as $$$ go).

People in the FLS store are also rude, even tho' in employee orientation they talk about that and say that they shouldn't be, but they are, snobby and hella rude, bunch of coke heads! - if they did a drug screen, a lot of people would loose their jobs.

When I do use my employee discount, I get everything at the Rack, better deal anyways, people there are much nicer!!! I would pick the Rack over the FLS store any day.

Nordstrom also pay far less for the same type of work, you'll get paid better money and better benefits somewhere else.

If you don't like it, maybe you should leave ? Exactly! that's what I am doing, looking for a different job and will soon leave.

Other stores should take lessons from Nordstrom.

a lot of people talk about how nordstrom is over priced. Did you know that if you find the same item at another store that is less expensive, Nordstrom will beat it by a dollar? Very true.. Try it!

Great customer service! I want something online but I want to pick it up from the store. However, the price was different...they gave the lower price and there was also a situation that my size was not at The Brea location so they look at the computer to find my size and deliver it to my home at no shipping fee. Sooo great!

I love working for Nordstrom. They recognize and reward employees for hard work and great customer service. Everything they train us on revolves around benefiting our customers. We don't have stupid "policies" in the way of us actually assisting customers. I love working for a company that actually cares!!! Anyone who does have a bad experience at Nordstrom please report it to the customer service department or store manager. I promise that they care. We do not want anyone walking out of Nordstrom with an unpleasant experience. They can't fix a problem they don't know about.

I really like Nordstrom's and find it easy to navigate in.  The sales people are helpful and pleasant. It's an upper scale store without the snobiness of other stores of its caliber. Depending on what you buy, it can be pricey.

Overall, its awsome. It can be expensive which makes it a great gift.

I work there and its very depressing. I want out of this company but I can't find another company I want with open positions! Working there sucks especially in a seasonal area. All the company cares about is how much they make, not what they want you to earn, I can barely afford to live... Palm Beach Gardens, FL

Nordstrom associates provide exceptional service. The salespeople pay attention to detail, and truely listen to you. Nordstorm is always fully staffed unlike Macy's. Each time I shop at Macy's I end up on a wild goose chase for anyone to answer a simple question or ring my purchases. Shopping is supposed to be less of a task and more of a delight. Keep up the good work Nordy's.

I bought crocs from the store in wellington at the mall. The guy said it would take 5 days to get here. It has been 2 weeks now and I still haven't received them. I called the store and there was no help. YOU SHOULD HIRE PEOPLE TO ANSWER THE PHONE.

Horrible: Nordstrom's thinks it's Saks or Neiman's but peddles pseudo-upper-middle junk. And if you're minority, think twice about going there. They may put up politically correct posters celebrating "African-American month" or "Asian-American month", but if you're either, don't be surprised if the salesladies help a white person--even when you get there first.

Nordstrom is an excellent store. The prices are high, but the quality is superior, and the customer service is the best in the business. If they continue to have flawless customer service and outstanding merchandise built to last, I will continue shopping with them.

The customer service is always great here. The quality of their items are too. I love Nordstrom. And if you're ever unhappy with anything, you can return it, even if it's months later. They take anything back.

Top notch customer oriented store. One of the better paying retail stores around.

I suppose if I grew up with wealth I'd have a different opinion, but Nordstrom is for snobbish, snooty, rich clientel who expect a lot of brown nosing. Nordstrom Rack is more my speed and it's interesting to see how high the original prices were on the Rack goods - even more interesting to recognize that there are people out there who pay the original prices.

My shopping experiences with nordstrom.com were horrible!!! When they say it usually takes up to 8 business days for delivery, it takes way more than that!!! My last order took almost 1/2 month to deliver and I recently placed an order on Nov 18 which I still have not yet received the order today (Dec 7). However, their customer service online chat and email with prompt reply which they deserve a credit for that.

Good store but way to pricy stuff there is so expensive you need to go to the Nordstrom rack for afordable stuff but that place looks like crap itss so messy but at least its cheap which is what matters for those who are getting money from our rich parents

This is the best place in the world to buy shoes!

Nordstrom is all about high service and high prices. This is fine, but I personally don't want to pay top dollar for basics. Moreover, their sales seem to be few and poorly advertised (intentionally I suppose). The bottom line is that Nordstrom is not a one-stop shop for both that nice expensive jacket and that lucky find on the sales rack, and that is one of the reasons for being a department store.

I LOVE NORDSTROM!!! Nordstrom, by far, has the best customer service! Everyone is always really helpful...well, except for the MAC counter. I love MAC makeup, but sometimes the girls there are snobby. Anyway, I still recommend Nordstrom. You can find everything you need there for a reasonable price. Their return policy is great...because there basically is no policy. You can return things whenever you want and if you wear the shoes or clothing and they are uncomfortable or defective, they will give you your full refund any way you would like it. They will even give you cash, even if you paid with a credit card!

wonderful products, but pricey. I usually wait for sales. Other than that, great store.

they pulled out of the mall here because the city wouldnt allow them to move to a new shopping area just a few blocks from where they were located which had recently opened. my son loved shopping there and hated to see them go

Always a pleasure to browse here...this store is a real class act. Too bad they don't have more sales. I'd give them an extra star just for refusing to put up Christmas decorations until the day after Thanksgiving (instead of October like everyone else)

Second to none in both quality and customer service. Their reputation for only excellence in clothing is well deserved. While their prices may be high at times, it's well worth it.

Always the best! The other big stores have HORRIBLE customer service (ie Bloomingdales, Macy's etc), and Nordstroms sales staff is always friendly, helpful, most go out of their way to help. A bit pricey, but the sales are great. Wonderful shoes, but wait for the sales.

Best customer service anywhere in the world!

I love Nordstrom. They may be high priced but the service and quality is top notch. I always know that when I go to Nordstrom I will be helped by knowledable staff. Even if I don't by from the store directly I still recieve excellent service from knowledable sales associates.

The stuff is pretty good quality and usually worth the prices you pay.

These creeps promote the wanton killing of innocent wild animals by selling fur coats. Avoid them!!!

I like some of things they carry, the sales are good, and they can be counted on for unique items. But at the same time, other stores which also offer upscale items also carry QUALITY downscale items. I have nothing against downscale items, as long as they aren't crap. Nordstrom caters, too much, to those who feel they MUST spend alot of money on any item that's worth owning. Too often, I can find the EXACT SAME upscale item at other higher end stores(marshall feild's; Macy's; Neiman) for significantly less. While I love finding a great sale, I also buy regular price quite often, and Nordstrom rapes the full price buyer. To say their service is wonderful isn't accurate, it depends, I've found, on how wealthy you appear. I make close to 1million a year, but spend my free time running around just looking like a normal person. A pair of jeans, a Ramones t shirt, tennis shoes, and I'm good to go. And I'm ignored, regularly. Other stores realize EVERY customer matters, and the management impresses that on the employees. Nordstrom does not.

Love this store - Service and merchandise is excellent and so classy too.

Nordstrom can be a bit stuffy and over priced at times, however anything you need or want you will get help from their sales associates. No matter what you are wearing or what you know about a product you will get help, and it won't be overbearing. I had the greatest experience with a sales woman at the Flatirons crossing mall in CO. She taught me about suits and helped me find the right size and fit. Even though I couldn't afford a suit from Nordstom I was able to gain the information I needed and bought a suit at Nordstrom Rack.

i love nordstrom its better then macys and jcpenny

The store has a great shoe dept and makeup/perfume area but the website is the place to go for apparel-great selection of dresses.

I love Nordstrom. The salespeople there are always polite and helpful no matter how annoying you are. And if something is mispriced, they give it to you at that price. The Nordstrom here in downtown San Francisco is the biggest in then Nation, and the Spa is terrific.

as a teenager(who DOES look for bargains), i'd have to say i really like nordstrom's! like other's have mentioned, they really don't have "low priced" stuff....but if you are willing to buy something even if it's a little overpriced, look in nordstroms! I ALWAYS find clothing, makeup, etc. there! They have so many dresses, shoes, clothing, etc.....! great store and i love to shop there......

I have been in their a couple of times but I hate shopping there. I looked at a scarf for my boyfriend for Christmas and the price was $140!!! I couldn't believe it! Prices are way to high but I am sure there is someone that will pay for it!

Nordstrom is undeniably a beautiful store with distinctive and very high quality merchandise. For me, this would be a place to shop only for something extremely unique and/or for a very special occasion. However, most of the time I feel pretty good about being able to find the same level of quality at the finer local stores in the malls. There never seems to be enough difference on this level to make me want to sacrifice more money for the privilege of carrying a Nordstrom bag. Nordstrom's excessive markup was never more evident to me than last December when I was looking for a hairbrush and happened to find myself in one of their stores. No problem with tedious comparison-shopping since they only carried one style. And, yes it was really nice - if you could get over the hefty price tag of $65.00! Sorry, but when you can get something made just as well at any beauty supply store for a fraction of that, well, this leaves me with the idea that the only takers on that little item were either stupid or have some pretty intense social and financial issues.

Nordstrom is too over priced with a ton of usless stuff. I have never found any bargins!

I enjoy Nordstom. They have a great shoe department that has larger sized shoes (size 11 +) They also have a pretty nice womens department. The clothes are a bit pricey but if you are looking for unique items, Nordstom has them. The have good sales. You just have to keep an eye out for them.

I've had great experiences with Nordstrom. While most of their stuff is pretty pricey, the quality and selection are both great. They have a great shoe department and I buy all of my dress shirts there (the store-brand shirts are great and the lowest priced ones are pretty reasonable and last a long time). Plus, the service is great. Lastly, I don't know what that other reviewer is talking about with respect to credit cards. Maybe they don't take the Discover card (just a guess), but I've never had a problem with my Visa or Amex.

Cashier's tend to be very snotty. I went there expecting legendary service and found that I was ignored until I insisted one of the clerks stop cleaning out a drawer behind the counter and assist me. Plus they don't take credit cards.