I worked as an employee at sfa in two different locations for cosmetics. It is like working in a resort. You can do whatever you want. i.e..talk on your cell all day, eat and drink on the floor, scream across the bays to get one anothers attention, steal sales from eachother, fight with eachother, come and go as you please. What I saw was ridiculous. Employees making anywhere from $20-$30/hr and getting away with murder. I am embarrassed at some of the behavior I saw on the floor and I can't believe I was working at what was supposed to be a high end store. There are associates there that should of been terminated a long time ago but get away with murder and cause other hard working employees to leave. Being written up is a joke. It doesn't mean anything. I have never seen anybody get fired for not doing their job, only for stealing. It is impossible to get fired nomatter what. I think SFA is afraid of getting sued but instead of getting rid of the bad employees , the good ones leave because they can't take it anymore. I've seen people commit time fraud and call in sick on a constant basis and never get reprimanded. I saw big fights on the floor over sales in front of customers and nothing ever happens.
I saw people come in on drugs and nothing ever happens. Who wants to work in that environment?

Beware of shopping online with SAKS. I placed a rather significant order over the holidays with SAKS, and nearly the entire order arrived with broken and missing items. When I immediately notified SAKS, additionally inquiering if another parcel was being shipped because of the numerous missing items, I received no reply other than "someone would get back with me." When a SAKS rep. phoned me, I was non chalantly told, "We don't believe you therefore we do not feel it is our fault so we are denying your claim." Before she could hang up on me, I said, "JUST A MINUTE! I have all the junk right here, and I took plenty of photos of the damaged items." The rep. put me on hold, came back on and asked that I send them the photos, which I scanned and sent to SAKS. A few days later, another rep. contacted me and stated that I "doctored" the photos and the merchandise was not from SAKS! They never asked for the numerous parcels to be returned, never offered me a refund, store credit, replacements, nothing! They claimed I was a fraud and hung up on me! I notifed my CC and placed a dispute, which is active; however, my credit card has not been very helpful. They wanted to know why I had not returned the parcels and I was like, "Because SAKS cut off all communication with me, when I try to contact them via email or phone, I receive no response or I am disconnected!" I have been filling out rebuttal after rebuttal to SAKS' response of "Merchandise delievered, photos sent, merchandise not ours." And this from a SAKS MERCHANDISE SPECIALIST." Person obviously does not know much about SAKS merchandise. I finally tracked down a number for someone from SAKS and had to have my hubby call from a different phone (surprise! He got through!), and this rep. arranged to have all the garbage-filled parcels returned--after they were sitting in my home for three months! I am really concerned now because of SAKS' complete inability to cooporate with the fact that they shipped such a horrible and downright dangerous order. Broken glass, broken bottles, opened, destroyed food, and even worse, several missing items. I am stuck with this large bill and since I have returned the parcel to SAKS, who is to say that they will continue to deny their culpability and derelection in this matter. I am not going to let this matter rest until they refund the entire amount of my order--they are not going to get away with this. I do not know who they think they are believing that they can ship such garbage, call me a "liar and a fraud" and dismiss my serious complaint. This is absolutely outrageous. So much for shopping online from a "high end" store. The crap they shipped was below bottom of the barrel. Who would eat broken, melted candy that had cold packs exploded all over the contents? I suppose they have never heard of "product tampering?" Who would give broken ceramics and parfum bottles as gifts? Who would pay for items never received? A nut??? I am not a nut, and I am not letting this matter go until SAKS charges back the $$$ to my CC of record. Unbelievable. They not only ruined my holidays, this has been a mentally stressful experience.

I cannot help but notice that there are several comments regarding SAKS as being "racist." Hmm...while I did not shop in person, I can wonder only if they were so dispicably rude in part because I ordered Chanukah specific gifts???

I must add: SAKS contacted me today after receiving back all of their parcels. They claimed that they were not going to refund and go directly to my CC to recover THEIR $$$ (since my CC has apparently reversed the SAKS charges) because I have had "similar problems" with other merchants. They would not provide the names of these "other merchants," and when I contacted my CC, I was told I was credited for my dispute and they would be "on guard" of SAKS. I KNEW that once SAKS had all the parcels they would pull something like this. They have all their crap back, and still will not admit to their disasterous delivery AND they want their $$$ back!!! SAKS are real cheats and frauds. They went from "merchandise delivered, merchandise not ours," to "you have had similar problems with other companies." Liars! They would not accept back their parcels; after three months they finally took them back with absolutely NO intention of refunding my order. Talk about dishonest. UNBELIEVABLE!

Racists

For all of you who go on and on about the high quality products offered by this company and how it's worth the money, etc.. I would like to see a quality vs. price chart comparing three items; 1) $5 Hanes T-shirt, 2) $14 Gap T-shirt and 3) $225 Versace T-shirt (I'm talking about men's shirts here, the one with a blue stripe that looks like you accidentally took a marker to the thing). I'm sorry, but the difference in quality simply cannot justify the outrageous price.

I believe this was the home to: "Charge it---McCain and Palin Go Shopping."

I was recently at Saks to purchase a gift. Salesman was very helpful to begin with but once he finished the transaction. He didn't want to help me with anything else. I asked for manager and they told me he was too busy. I will never ever shop at Saks in Orange County. I had better customer service at Walmart.

The Saks in Orange County has very nice sale associates. Even when I make returns the sale associates are happy to help me & very professional. The only complaint I have is that there isn't that large of a selection. I've gone to the Saks in Beverly Hills once & I noticed a big difference. The Beverly Hills Saks is a lot bigger & has a larger selection of merchandise (obviously, it's Beverly Hills). But when asking a sales associate to point me in the direction of Christian Louboutin, he did just that...all he did was "point"! He didn't udder a single word to me. I even said "thank you" after he pointed & still no response. He didn't seem anxious to help me, like I couldn't afford Saks. Considering I was dropped off right in front of their doors in a Mercedes-Benz S550. So to throw it back in their face I actually yelled out, "Screw this, I'm going to Neiman Marcus next store". And to tell you the truth, Neiman Marcus had an even bigger selection of products then Saks did. When I buy from Saks in the future I'm just going to purchase online & I'll do my regular shopping at the Neiman Marcus in Newport Beach. And by the way, why the hell are employees of department stores rude/stuck up? HELLO...they WORK at a department store! Your trying to tell me that they can afford Saks on their paycheck? PLEASE! They need to get over themselves & go to college so they can get a career. What a pack of LOSERS!

I loved The Sacks but not anymore.not at all.I bought a CHANEL BAG 18 month ago and it was broken couples days ago.I went to The Sacks in Bala Cynwyd, pa.Guess what? They said they can not take it because I do not have a receipt from 18 months ago for the repair. I do have my Chanel certification card from purchase. But they asked me to bring the receipt. I did not aksed free repair. I just want to repair. How many people keep their receipts for more than 1 year. They did not inform their policy when I bought and now they are telling me. Because I am not a lady eveyday stop by and chat with their claks. Never ever go to Saks if you can not keep your receipts until you die or you can not trash a Chanel bag.

 I WOULD HAVE RATED THIS STORE A ZERO, BUT THE SITE DOESN'T ALLOW THAT

The Saks in New York City was the most racist employment experience I have ever encountered as a black person. I was hired as a "merchandiser" along with two other white females. Now initially I was told by HR that the salary for this position was a certain amount; but when I was later hired the HR rep informed me that I would be receiving a lesser salary. I took the job anyway thinking that the position could lead to something better down the road. So after about a week I had met and got to know the other two girls that were hired for the EXACT same position as "merchandiser". I found out that one girl did not have a college education or retail experience; the other graduated from college but no retail experience. During a casual chat with one of the girls, she informed me of her salary- the salary that I was initially told I would be receiving! To make a long story short(er) and to cut to the chase, I, with a 4-year college degree & tons of retail experience was getting paid less than at least one of the girls. I immediately raised the issue to HR & within the next two days I was told by two managers that "I should be happy to be there", "life's not fair", and that the salary difference was "not that much"- can you BELIEVE that?! I quit soon after because of this racist incident in addition to various other things that happened while I was there. So obviously I think that all black people should boycott this store, because not only do they treat their minority employees horribly, they also rather not have us as customers...

In the end, I think it depends on which Saks you visit. The NYC Saks is downright rude--but perhaps that's because they are usually swamped with customers. I definitely give the Chicago Saks 5 stars. The ones in D.C., New Orleans and Vegas are pretty decent too. Saks merchandise is, of course, top quality--much better than the junk at Nordstrom's or Lord and Taylor. Their sales are fantastic; they have a great points system; and, best of all,  the associates almost always go out of their way to get you what you want (i.e., do store searches and order items for you). Some of you have mentioned race here; as far as the Chicago one goes, the sales associates are of diverse backgrounds--especially within the last decade: speaking as an Asian, this is one of the few upscale department stores that does not treat me like a second-class citizen even when I'm NOT dressed like a Gold Coast lady-who-lunches.

Saks Fifth Avenue offers the best quality, and the best things in life are never free. If you can't afford it, too bad, so sad. People who even try to compare Saks to other retailers have never looked close enough to see what real quality is. Try to buy a Mercedes on a Volkswagen budget and see what you get. To the naked eye, they are both german cars, but boy are they different!! Try shopping the South Coast Plaza store in Costa Mesa if you want great service in a friendly environment.

Previous trips to Saks were delightful until a couple months ago. I asked for help purchasing a sturdy pair of sunglasses since the Chanel's I bought there broke when they fell onto linoleum and was treated like I stole something. I felt like I was wasting the "customer service" rep.s time and I will never return. I went to Subway directly after the experience and encountered the same warm welcome that every Subway store offers. If Subway only sold designer sunglasses I'd have no complaints.

I don't think Saks is particularly racist of judges by appearence. I think they are rude to EVERYONE. I have been in there on two occasions. Both times dressed very nice. I am blonde and skinny also. But no one would even look at me. When I asked for help, all I got was a rude respose. The only reason I am interested in going there is becuse they carry a line of wedding dresses I am interested in that no one else in Ohio carries. But I am not sure if I am willing to spend that much money in a place that is rude.

terrible ex[erience with my order. the store should operate this way. shopping at saks is a challenge like you never experience....

Personally, I hate the store. The attendants are like gum to your shoe in that they don't let you breathe for one second without telling you this must have $500 shirt (that was probably made in a Chinese sweatshop & cost them $6 to make). For some reason that I still fail to grasp, my wife likes shopping here but she buys the clothes with her own money so I'm fine with it...but I'd sooner eat a cockroach then shop here.

Though I congratulate people who can afford to shop in this one of the most pretentious stores in the epicenter of ostentation 5th Ave- I still don't understand why someone would spend more for equal product. I purchased a suit here and was impressed with the service but no more so than I've been at other places of less value. I can do without the Saks bags I'm more about function.

I went in there once & was dressed pretty well & was still treated like a 2nd class citizen. Maybe because I wasn't blonde & really thin, & WASPY

my friend went there with her father to buy a prom dress. Her father asked if they had prom dresses there and the sales lady said that she didnt think they had any at the store that my friends father could afford! They should realize that just because someone doesnt act like a rich snob doesnt mean they are poor.

Ladies, if you are foolish enough to shop at Saks in LA, PLEASE watch out for the store personnell, if they think you are a "Jewish B***ch from Beverly Hills" it might be frame-up time. And they are always rude and stuck up, one wonders why people who have such a problem "waiting on" others bother to get jobs like that. :-)

Saks is over priced. The only thing I have ever bought there is makeup, since it is the same price at other stores.

SAKS FIFTH AVENUE IS A VERY RACIST STORE. SHOPPERS AND EMPLOYEES LOOK AT A BLACK PERSON FUNNY BECAUSE THIER IN AN EXPENSIVE STORE. THIS UNFAIR, THEREFORE I DO NOT VISIT THAT STORE.

I will not shop at Saks due to the fact that their sales personnel is so consistently rude. You can be in that store spending a small fortune and you will invariably be 'helped' by some trust fund wanna-be who believes he/she is doing you a favor by even speaking to you. Not worth it.

They,like everyone could use some better saleshelp,but overall,they consistently have the best variety of clothing without being overwhelming.

Sure they have beautiful, stylish clothing. But how can you give it 5*s? It is so unaffordable for the majority. And in my experience, the salespeople are condescending. Overpriced and ridiculous..go there if you want to see what the latest styles are and then walk down the street to a friendly shop with the same styles and friendly service (and a whole lot more affordable!)

Saks can be as good as Nordstrom's... if a little bit stuffy! It's nice to know they'll always have the best merchandise... quality and variety is always great.

Saks also has good clothes

Saks 5th Avenue is one of the Best department store I've ever been into. EXPENSIVE TRUE BUT VERY GOOD STYLE AND QUALITY.

I love Saks Fifthe Avenue. I just wish I could afford to buy more clothes there.

I love Saks even though the prices are a little bit over the top. If you're searching for that perfect item its guaranteed to be at Saks.

Saks has a great selection if you can afford it.

While merchandise varies by individual store, Saks offers a wide range of choices from traditional elegance to trendy. It is also more laid back and less snobby than competitors such as Neiman Marcus and Nordstrom.