I have responded to many of the reviews for Eddie Bauer that were rated negatively for reasons that either had no merit, were obvious it was TRULY the customer's fault or just to say give Eddie another shot.

I ABSOLUTELY DO NOT WORK FOR EDDIE BAUER, I AM NOT A LOYAL CUSTOMER AS I FRANKLY CANNOT AFFORD MANY OF THE ITEMS, AND I DO NOT HAVE AN INTEREST FINANCIALLY IN THIS COMPANY.

*ALSO, I SPEAK ONLY FOR EDDIE BAUER PRODUCTS PURCHASED VIA AN EDDIE BAUER STORE, AT EDDIEBAUER.COM OR VIA THE 800 NUMBER CATALOG SALES -- NOT FOR LICENSED MERCHANDISE*

My responses are based upon researching this company for school, understanding where it's been, what went wrong and where it is now. Many of the reviews for this All-American Great Outdoorsman Apparel Retailer are poor. You'll also notice that those reviews are dated several years back, a time in which Eddie Bauer was in a first bankruptcy with it's parent company, Spiegel and attempting to recoup after the spin off into it's own entity.

All I'm really trying to say is that this company stands for true American quality, it's an American legacy...it has a history with the American culture, even our military and every item you purchase is truly a unique piece.

I will never buy another Eddie Bauer product!!! I had a problem with one of their products several times and tried to get some help from their customer service. They blamed a licensed company and told me to contact them instead!! Great customer service. NOT!!! If you want good quality items with great customer service, DO NOT BUY ANYTHING EDDIE BAUER!!!

I would rate Eddie Buer Company as a 0. I tried to use a gift card as part of payment and they did not accept it. they charged me full price for order , and told me i could use the giftcard instore. Gee thats awful nice of them????I will never shop there again, except to get the 13 dollars left on my giftcard.

BEWARE OF THEIR LIFETIME RETURN POLICY...I tried to return backpack recently and they would not take it saying that I did not have a receipt...they wanted me to ship the bag to their Ohio customer service( AT MY OWN COST) so that they could assess if my bag was damaged enough...it's the lifetime of the bag which is one year...and not your lifetime...so if you want to return, give it back within a year and offcourse keep the receipt !!!

GAY

Good quality, but far far FAR from my style.

dude i dont know any of these stores!!!

woo! i miss it.

The king of overrated over priced clothing stores.

I will never buy Eddie Bauer in the future. It used to be my favorite and I bought a Duffel wheels.
Everytime I travelled and checked in my Eddie Bauer, I found handle was broken, a piece by a piece on the baggage conveyer. It could be with me only a few trips and had gone gabbage. The quality is totally unacceptable. Even it mentions 'lifetime warranty', it is not easy to claim. Anyway, don't come into my sight any more, Eddie!

I really like Eddie bauer for clothes. I like to wear a lot of skirts in the summer, the first place I check is Eddie bauer. The clothes are great for the office, or going out. I have looked at many other stores, but I get tired of the short shorts, and the thin t-shirt look available at the other mall shops.

I went to E.B. in Tuc. AZ customer service was horrible! I picked up a sweater that had a 29.99 tag on the display rack but at checkout I was charged 39.99 because the swater I picked had stripes. Gimme a break $10 more for stripes even though it was on the same table as the $29.99 solid color sweaters. Anyway, I did not get the sweater.

I have shopped at Eddie Bauer for many many years. Lately, their quality is very inconsistent. I would like to buy a pair of jeans or a sweater this month and then buy the same thing next month - but that is not possible. They switch vendors so the same jeans in the same size are now really a different size and the same sweater in a different color is also much thinner. I have called Eddie Bauer and have experienced great customer service. "Just return it and we are happy to give you a full refund." That is fine - but what I really want is quality I can count on - no longer available at Eddie Bauer. So sad. I hope they monitor sites such as this.

I truly like buying Eddie Bauer for my husband and grandson.  I find that the prices are reasonable and the clothes are conservative and stylish, not just fad items.  It is also nice that young and mature men enjoy wearing Eddie Bauer.

We bought a set of Eddie Bauer luggage and while rolling it along to check in at the airport one of the wheels fell off - it was the first time the suitcase had been used! Neither their manufacturer nor Eddie Bauer has made any effort to recitfy the situation. The manufacturer said they have been having problems with the wheels - then change the wheels or design a new set!

High quality clothing, and classic styles. They are a bit expensive though, and I have not had any experience with their customer service so cannot comment on that.

Terrible customer service and poorly designed luggage. We purchased an extra-large rolling duffel bag and had the frame collapse. This caused the bag to drag and tear during its first use on an overseas trip. The bag was discarded as it was useless and its large size made it impossible to bring it on the plane. Although we sent them pictures of the damage, Eddie Bauer refuses to compensate us in any way while admitting that discarding the bag was a reasonable solution to the problem.

My wife started buying nearly all of my clothes from here. Before that, I could hardly care if my socks matched, so long as they were comfortable. Eddie Bauer is perfect if you don't really care too much about style, care about comfort, and want to look basically competent in your wardrobe.

A little more realistic design and style and excellent quality.

Unethical sales practices. Example: Sales promotion for fall 2005 said you would receive a $25 'fall savings card' when you purchase $75 worth of merchandise. They then mail you the card. When you receive the card the fine print says you need to buy another $75 worth of merchandise in order to use the card. So, in reality you're buying $150 worth of merchandise before you can use the $25 savings card. Very deceptive, and it shows disrespect towards customers. Sizing is another big problem - moreso than any other online retailer I buy from. Some items run HUGE, so you never know which size to buy. You could order the item you want in a couple different sizes, but then you're spending a fortune on shipping and returns (and their shipping charges are already terribly high). Some (not all) of the customer service reps, when you call in, are very rude. More often than not. I'm going to boycott Eddie Bauer after this latest 'fall savings card' incident.

I am VERY unhappy with the poor customer service I have received. In late December I tried to return an item to a local store. The clerk was extremely rude and refused the return, embarrassing me in front of other customers. When I returned home, I called customer service and told my story. The man I spoke with apologized and offered to make up for this stressful experience by sending me a refund check. However when I called to check on the status of the refund, I was told that I had been sent a merchandise credit instead. I then talked with a number of people in customer service, including a woman in the corporate office, but they all refused to help me, merely restating the refund policy. Although they said they were sorry, it didn't come across as genuine. All three persons I spoke to sounded annoyed with me. I then sent an email complaint but received the same unhelpful response, with the same tone. I'm amazed that such a large company is so inflexible with their policies that they can't even help a customer who had been treated so badly in one of their stores. Policies do not serve their purpose or benefit a company image if they cannot be adjusted in unusual circumstances like mine. Considering my experience at the store, I feel strongly that I deserved more help than I received. This company's guarantee says Every item we sell will give you complete satisfaction or you may return it for a full refund. It does NOT say a full refund in whatever form we choose. This company's creed is To give you such outstanding quality, value, service, and guarantee that we may be worthy of your high esteem. The terrible customer service I received is completely inconsistent with their guarantee and with their creed. Why state these promises if they have no intention of fulfilling those promises? Shop at L.L. Bean or Lands End instead. They stand behind their guarantees.

I have never been impressed with the Eddie Bauer stores in my area (ie the Southeast). The clothes and styling seem rather generic and the prices do not differentiate the store either. I do get lucky on occasion and find some sale kakis, etc there. On the plus side, Eddie Bauer does tend to use heavier, better quality fabric, which I like.

Well !! this is the only place where i can custom order khakis . My odd size is 31 waist and 30 3/4th inseam. I personally am very happy with the service. The only blemish is when i ordered a Original Fit Jeans and they send me a completely different fit ( despite the tag on the jeans claiming otherwise ). The Store did give me a refund though. I would ask ppl to try out the website and use the online coupons wherever possible.

I like Eddie Bauer. The only thing is their identical shirts are going for different prices because the design on the front is different. The saleslady said the more expensive one was a little more recent. Come on! They are slightly overpriced & the durability of their t-shirts are not the best. But all in all, it's not bad.

I like EB's styling, quality, and fit. Service is usually very good. But they are somewhat pricey. It may be that they are usually located in high-rent malls.

My husband and I had a terrible experience with Eddie Bauer and it's (non) customer service. They do not stand behind their "complete satisfaction or a full refund" guarantee. Why bother with Eddie Bauer when you get get better made merchandise from LL Bean and Land's End...

Good quality for the most part, but for the fabrics used, 20%-30% too expensive. Great seams. Fit is above average. Styling is my main complaint. The styling leans too far to the middle of the road. Less plaid and less cotton would be good.

Overpriced, but what clothing store isnt nowadays. Nice styles and its a blessing that they dont have EB or Eddie Bauer Wrestling Team printed on every shirt.

Eddie Bauer used to be my favorite place to buy clothes, but now they barely carry anything I like to wear. They have mostly dressy things and their prices have inflated as well.

I like the EB home stores. I am not wild about thier clothes. The home stores are really nice and kind of country. They also have great decorating ideas.

Who knew? Not me. This past weekend my mom and I went to a big Eddie Bauer store because she likes to shop there, which is exactly what I thought of Eddie Bauer, mom store but I was shocked to see their updated styles. The men's stuff still seems a little dad like but the women's stuff is really nice. They have really changed their image. I got some great stuff on sale. 3 shirts for $45. Really great deal.

Very unhelpful layout of stores in the DC area. Also, they tend to hire very class concious salespeople.

Eddie Bauer offers excellent quality, reasonable prices and exceptional service. We have purchased a variety of products from Eddie Bauer, including shoes, watches, sunglasses and clothing and have never been disappointed. The quality and durability of their clothing is the best. Not all of their styles are for me, but more often than not, I find a number of things that I simply love. Also, the sales people are always kind, considerate and helpful. There is never a shortage of staff, however they don't stalk you either. I am always asked nicely if I can be helped or am notified of a certain sale, but they are never pushy.

I remember when this store first opened. I thought it was a great store with good casual clothes. Then, I became unhappy with the styles and the quality so I stopped going. A few months ago, I went back into Eddie Bauer and found a jacket and a shirt that I liked and were moderately priced. I also saw a bunch of other stuff that I would have willing to buy. With respect to its competitors, Eddie Bauer's quality is better than Old Navy and it is more reasonably priced than The Gap, J. Crew, or Banana Republic.

I never find anything that fits at Eddie Bauer. The petite clothes are WAY too short, and the fit is bad.

TOO PRICEY

Eddie Bauer has forgotten the youth market and moved to late 30's working man attire. No longer cool for college

I've always liked this store, even though there probably isn't anything special about it.

I think that Eddie Bauer is underrated compared to the fashion monsters like A&F and J.Crew.

The quality of the clothes (shorts) are not good.