L.L. Bean is a store for people who like to LOOK like they are outdoorsy and adventurous, but they never go anywhere but the Mall or a pre-determined paved bike path of a city park. I was shocked to discover that they do not carry climbing shoes or climbing gear. They carry bicycles, and racks for your car. I think the display of Kayaks leaning up against the exterior wall is a bit misleading as far as the type of adventure they are prepared to sell you. I think it's a store for the middle class/middle aged person who is kind of out of shape. Someone who may own a cabin in the woods, but doesn't do much beside make coffee and drink it out on their deck while overlooking the lake. They may even own a barbecue, but they use propane, rather than wood or charcoal, because they're afraid of the carcinogens. This is who shops at L.L. Bean.

If you're serious about fitness in an outdoor setting. If you really like getting your hands dirty while exploring new trails and climbing rocks or ice walls -- you're probably better off shopping somewhere else.

OK, but not someplace I will spend anymore money. Customer service and shipping, specifically length of time it takes to get merchandise has gone from incredibly fantastic to the worst in the past five years.

The best of the best.

Sometime in the last 10 years Bean decided to shift their focus from improving quality and features to taking as much cost as possible out of their products to increase profits. Some great products like their untreated cotton khakis are gone. They've eliminated nice features like genuine leather trim on outerwear. They love to treat everything with nano-stuff to make it wrinkle free (which really runs contrary to their image) as an excuse to jack up prices. If they go back to the values that earned them their now undeserved reputation I'll go back but for now LL is dead to me.

Another good quality but boring-in-my-book choice.

cute kids cloths

awesome, it lasts forever

I have a big old down vest from LL Bean that I like, but other than that, I don't think I would wear this company's clothes.

I would have to say that I am saddened to see L.L. Bean succomb to the poor customer service attitude that so many companies espouse these days. Right now, I am awaiting an order which was promised to me last week. When I called to check on the status, I find out that the item has not arrived in their warehouses, and the new arrival date is "any day now." When I tell the customer service rep that I would like the buyer to call the vendor, find out an exact date, and then get back to me within 24 hours, this rep reveals that this is not possible because everything has to go through some sort of electronic chain of command. No one at L L Bean can apparently pick up the phone and talk to an L L Bean buyer directly with the request, to get the ball rolling. Shame, shame. I guess I am old school, and believe customers come first, and they should be given timely, accurate information so they can make a decision. "Any day now" and "should ship soon" are not good enough, especially for a company with a supposed great reputation. I would like to give L L Bean no stars but the system won't let me!

I have order from L L Bean for years and never been disappointed. They have traditional styles and excellent workmanship. Customer service is definitly better than average. Return policy is easy and fast!

If you go to school full time and carry a heavy load, you have got to get l.l bean backpacks! In middleschool, they managed to carry my entire locker and it didn't even break! Now, I'm a full-time college student and those calculus, chemistry, and physics books get pretty darn heavy. All the other backpacks like jansport can endure what I have to carry, but l.l bean does the job perfectly. Plus, the shoulder straps are comfy.

This store is for people who want you to know they live in the suburbs. Can you say soccer mom? Must admit the quality is good.

Good quality, but nothing really stylish.

Great, high quality merchandise, good service and truly helpful sales people.

You are the LOWEST. Because of your shoddy merchandise, I have just lost a pair of eyeglasses and a bunch of notes on various aspects of a new job. This is because your SIDE POCKETS of a particular backpack also have the possibility of someone putting items in an area which is OPEN (i.e., NOT a pocket for items). This is easy to miss if one is in a hurry or distracted. Items put in what someone thinks are backpack pocket can be easily missed and are in reality holes for items to fall out onto sidewalks and therefore lost. When I arrived home today I discovered all my notes are missing plus my very expensive computer glasses -- because LL Bean's backpack side pockets also have open areas for items to fall through, a simple miscalculation can result in valuable items being lost.

Comfortable clothing.

Excellent quality and craftmanship. May seem pricey at first glance, but you actually get what you pay for here.

LL Bean a great store for equipment and outdoor gear but I don't really think of them when I think about heading out for some new digs. Not that their stuff is bad, some of it is quite nice they just haven't really grabbed my attention yet in that arena. First and foremost probably because for so many years their styles never changed they were selling the same clothes for like 30 years just different shades of plaid. It looks like they've finally gotten the message and their racks look more like an EMS or REI now but they just aren't quite there yet in terms of image for that market. Great gear though.

LL Bean is a great store for athletic gear and outdoor equipment. A fashionable clothing company? Not so much. They have a great 100% guarantee policy, which in the long run must cost them a lot of money. They will take back EVERYTHING no matter how long you have it. Fantastic customer service and I'm sure their bottom line is great, but they must lose out in the long run.

Good service, quality products. Friendly service reps. They stand behind their products, no questions asked. Fast service, quick turn around from the time ordered until received.

Amazing service, decent online sales, good value. Not the most stylish clothing, but that's part of it's appeal -- clearly a place run for and by conservative, sensible yankees.

Gotta Love it!

My all-time favorite for classic style, durable fabrics, and reasonable prices. Good service too.

Excellent balance of home-grown fare and outsourced items. Customer service reps are clearly the best in the business.