Total scumbags! Paid them to move our upright piano. They dropped the piano at the pickup location which was my inlaws house. Three family members saw them drop the piano face down on the driveway. They load the piano.

I was called instantly when the piano was dropped. They arrive at my home to deliver the piano like nothing happened. The entire front of the piano was destroyed. When we asked about them dropping it they said they didn't drop it and the gouges and scratches on the black laquor finish was from dogs. There are no dogs in the house and I saw the piano the previous day.

I refuse delivery and demand to speak to a manager. Upon speaking to the manager I was told to come pick up my piano that they were not responsible and they we will be sued for injury to the mover. Huh? I thought dogs damaged the piano.

My wife calls to complain and arrange repair and was called a bitch and hung up on multiple times! We ended up paying a new mover to pick the piano up and repair it at our expense. And the piano was actually purchased from Victor years prior. Great way to treat customers. Total scumbags! Stay Away!