I had a horrible experience with this, similar to the other poster. They were scheduled to come out to my house for a Best Buy warranty service. The technician Farooq was rude and abrubt on the phone, not to mention he spoke very fast and it was hard to understand his English. He called on Saturday to leave a voicemail telling me he wanted to come out tomorrow when I made the appointment for 8-noon on a Monday. I didn't return his call because I was out of town and when I called Monday morning to find out when he was showing up he said that he didn't get me on Saturday so he wasn't going to come out on Monday because "what if no one was home." He then told me he could come between 5 and 6 PM, which didn't work for me. He kept telling me "You're not listening to me." Not a very nice way to address a customer. If you use Strauss Photo Technical Service, I would be sure NOT to get that service technician. I called Best Buy and told them I did NOT under any circumstances want him in my house and frankly wish he didn't already have my address.

Strauss Photo Technical was scheduled to perform warranty work on my plasma TV for Best Buy. They didn't show as promised, and when we called, they said that they hadn't received the paperwork from Best Buy. Upon calling BB, they indicated that the paperwork had been sent the week prior and again that morning. They then called Strauss while I was on the phone. BB was forced to wait on hold for 20 minutes, finally receiving assurances that Strauss would contact me to set up an appointment.

5 hours later, still no call from Strauss. Nobody picks up their phone either. When they do decide to talk to customers, they are rude and dismissive. Do whatever you can to avoid this company - Strauss Photo Technical sucks. They are the worst - STAY AWAY!!!