Bought the Sharp R-1874 in November 2006 and immediately noticed that the entire unit appeared to be of flimsy construction. Now the door will not seal properly and it will only work in the micro or convection mode if the user continually keeps pressure on the latch. A ridiculous situation.

Sharp USA was no help and a repairman gave me a $230 quote to fix it.

I was a bit put-off by other reviews critical of packaging, delivery, installation problems, and quality. In my case at least, Amazon and Sharp scored 100% in all categories. I do find that a small hydraulic jack helps immeasurably when single-handedly positioning the unit during installation. And the manual was misleading regarding exhaust fan orientation. It's often the case that manual updates lag product improvements.

What Sharp Corporation designer ever thought of incorporating two screws, each about a foot long, to be inserted, blind, from front to back in order to pin this unit to the wall? Our installer finally had to give up on the use of these two impractical items.

Other design problems are:
1. The control panel is not backlit and so cannot be used easily in a dimly lit room.
2. The internal light does not adequately illuminate the food.

I ordered this from Amazon because of the low price, and they were offering free shipping and $25 additional off that day. I received the microwave and it was damaged due to poor packaging. I arranged for a return and replacement. Very easy. Second one came damaged. Amazon took it back but will not even try to replace it again. Now I found that they charged me an extra $25 even though my invoice says $431.95. I'm very disappointed in Amazon.com at this point. Why are they still selling this online, but refuse to ship me another? Interesting.... I'm going with the Dacor over the range from a local dealer. It's more money, but I know it's right and if it's not, the company will stand behind it, unlike Amazon.

One week after installing this over-the-stove, convection microwave, the stainless steel interior began to look spotted. A white cloth rubbed on the area revealed rust which continued growing like a severe rash on all surfaces of the inside. Sharp authorized a local service rep to make a housecall and examine it. He concluded the metal interior's defect, whereupon Sharp said they would replace (but not pay for reinstallation of) the unit. Removing the defective microwave and reinstalling will cost me $140!!! That wipes out any savings incurred by ordering online. Sharp's customer service will not compensate. I would have been MUCH better off buying from my local retailer who would have changed out the piece without charge in a situation like this. Live and learn. It is more than one month after the inspection and I have not received the replacement (said to be on back-order but still available online!!!).
Aside from the interior cosmetic defect, the microwave looks great and works fine.