This site is an excellent place to sign up for spam. If you purchase something from drugstore.com, expect to receive a series of irritatingly redundant low-value promotional emails.

Technically it's legal, because they tell you how to unsubscribe in EACH email, and they adhere to the letter of the law by (supposedly, although I am still getting spam) removing you from their mailing lists within TEN DAYS.

I'm not sure why think their customers are stupid enough to think there's any justifiable reason for it to take ten days for a computer to change a simple setting.

Don't bother emailing support asking to be removed more quickly. I tried that, and the customer "care" representative pretended not to understand, stating that he had removed my (already-removed) email address. He also reminded me that it would take up to ten days for the change to take effect. I hope that didn't reset my ten day countdown. I eagerly await the day that I will stop receiving drugstore.com spam.

Ironically, the support response to my plea for silence ALSO contained promotional information, including a pointer to the twitter feed for the "Director of Customer Care" who I was assured would love to hear from me.

As far as I can tell, drugstore.com doesn't care about providing a pleasant customer experience. Shop elsewhere.

My first experience purchasing will be my last. I ordered the things as a gift for a student in a dorm. When I got my confirmation they showed MY name and HER address for both the shipping address AND the billing address.

I phoned customer service and was told they could only intercept the pkg and change the address. I said I wanted the NAME changed and they said that they could contact UPS but they wouldn't change it on the box, only in their system. I asked about the incorrect billing address and they told me it was PayPal's error. I contacted PayPal and they have the info correct. Called Drugstore.com CS back to tell them so and the woman said they either got the info from PayPal or me and they could change the name on the order for a $10 fee. When I asked if the name on the box would be changed if I did that she said no.

I doubt I made a mistake in entering this information. I know PayPal did not. Drugstore.com did NOTHING to retain me as a customer. Their CS department was beyond bad. I will be doing much shopping like this in the future, just NOT with Drugstore.com.

In difficult financial times like these one would think businesses would do their best to provide outstanding customer service. It seems Drugstore.com doesn't get that. They won't be getting my business either.

I would not even rate Drugstore.com with one star...but had to pick a star. Be very careful when you see what is advertised on their website because you won't get what you think you're suppsed to get. And they will even admit they are wrong. They are famous for adding BOGO (buy one get one) but when the product ships you don't get your free item. Then when you call they give you bogus excuses. So stay away. Awful company that tried to get my credit card again to send me the free products. If I can't trust them to get it right the first time, why should I give them my credit card for something that should be free? Rip off artists...and their prices are higher too. I'll stick with Walmart...

Customer service is non-existant. Besides automated e-mails which promise a CS Representatice will contact you, you get no response whatsoever from the store regarding placed order issues.

My favorite online shopping site. They give good discounts & nice freebies. I don't feel as much guilt over shopping here as at Amazon. At Amazon, you're taking money from mom-and-pop bookstores; at drugstore, you're just taking your business away from Walgreens and CVS.

Terrible. Paid for 3 day select and order didn't even go out for three days, constantly emailed for status... told would upgrade to overnight, but didn't and didn't ship untill it was supposed to arrive. Cust svc was terrible. "Eve" was unapologetic and dismissive. Avoid this place and use sephora for beauty and walgreens for other!

Being a former employee of drugstore.com, I can tell you that they seem like a good company, but did you know that they discriminate against their employees? I have a learning disability and was not given more time to learn my job besides the fact that I told them I would need it. They "helped" me with some one on one time with the trainer, but it was more like them just going over my mistakes and that was it. What I told them that would beneficial to me, is more time. Not alot, just another week or two. Don't shop at drugstore.com.

The worst customer service experinece I ever had with an online company. I made an online purchase on saturday at 7am and called the customer service to cancell the order at 8am ( on the same day ). I was told the order will be cancelled since the distribution center is closed on the weekend and the product is not yet shipped. So I made another online purchse but I got an e-mail on sunday stating that I can not cancell the original purchase. I was shcoked becuase the product is not even shipped yet and they can not cancell it. I don't want anyone else to go throug the same experince . SO AVOID STREESS AND DO NOT WASTE HARD EARN MONEY TO PURCHASE PRODUCT FORM DRUGSTORE.COM

I had many problems with their shopping cart. Things would either be missing, replaced with items I did not want to buy, or once, there was an item that I clicked to buy, and wanted to change, but it WOULD NOT allow me to delete it. What's up with that? Other than that, they have a good selection of items at decent prices.

Drugstore.com carries a variety of health and beauty products as well as allowing the user to fill prescriptions. The web site is easy to navigate and they have a searchable database. They have detailed descriptions of items.

Drugstore.com has been one of the most reliable shopping sites I've experienced. I believe I had my first online shopping experience with them back in the day. They always have great discounts, for new or returning customers. They also have very speedy delivery and nice packaging. I have never had a problem with my orders through them, something rare in the online shopping world.

Drugstore.com provides you with many choices of drug stores. Not only can you compare the price, but you can also look at other health products and tid bits.

This site offered the most helpful suggestions, delivered in a timely manner, and had the most items in stock.

Very convenient and their still at the stage where they're giving freebies with your orders. Nice! My fiance got an order screwed up as well -- in a good way, where they gave her more than she paid for. You don't get that upside surprise at CVS do you?

Fast service - good prices