Perhaps my expectations and needs are minimal compared to those of others, but I'm pretty happy with MSN.  I have experienced few problems, and find that overall I get what I need from MSN.  It's somewhat more user-friendly (at least to this user) than my alternate ISP (dejazzd, my DSL provider).  I see no reason to go elsewhere.

Too costly, no support for Linux, dumb tech support peeps. Run far away.

MSN explorer = crap MSN messenger = crap MSN kicking me off every 10 minutes, priceless... oh wait, crap.

I wish Microsoft would stop leaving their Links folder in my Favorites menu. Objectively, it's not big deal. But it leaves me without a sense of control over my own PC. Overall, I like their software. But I hope they lose all their anti-trust issues. Clearly, they don't care about going over the line.

Not reliable and crashes alot, the MSN Exlorer prgram is full of bugs and uses way to much RAM just to run on overly simpel client! I've been disconnected whenever I get into Outlook Express. Use netscape or at lest IE to browse the web.

I had webtv when I was using MSN...They were not standing behind their product. Forced upgrades slowing down users boxes. Taking away features. When I moved on to computers, I ruled them out as an isp for the reasons listed eariler.

Few problems. As of this week, great email filtering. Have used for 3 years, both dial-up and with satellite connection. Am very happy. Like the online chat available for any problems.

hardees sucks service is always bad hardees is crap hardees is terrible

All ISP's have there individual problems, let's face it dial up is well dial up. MSN was fine by me for the year and a half I used them, allways got connected never got thrown off (unlike AOL) never had any "real" problems with MSN. They were OK until I made the switch to high speed and I just got a better deal with Earthlink, if not for that I will in all likely still be with MSN.

My biggest problem with MSN was that for $21.95 you're getting if anything even more advertising than something like Juno. Everything tried to route you back to the MSN home page or register you for .Net Passport or flashed quick links to websites MicroSoft either owned or had arrangements with. I got so fed up with the MSN hack of Internet Explorer I just started using Explorer by itself. But I can sum up the crux of my frustration in two words: MICROSOFT MESSENGER You are not encouraged but REQUIRED to have it on, and you can't disable it without whacking all kinds of "critical" components. Funny that those same components aren't affected if you *don't* have MSN and delete Messenger. Thanks to the Messenger I was getting weird popup ads addressed to MSN user #4455645, constant little reminders it was logging in, and for the first time ever on a dial-up I was hacked and got a trojan virus--the only way I can think how is from the little Messenger blinking it's presence to the known universe. I don't use Instant Messenging, and can't see why MicroSoft is so intent on cramming "their" Messenger down our throat that's it's near impossible to get rid of it. I also never used the MSN/Hotmail account (same thing) I was given, but nonetheless I started getting bushels of spam there anyways--so much for privacy. Hey, MicroSoft, listen up. All I want is the Internet, I don't care about anything else. Naturally when I cancelled at the end of the two month trial I get billed anyway, they said they would refund it but you know how that goes....

I never right so long for a comment, but for msn i will!I bought my pc at Best But i was told if i get msn for 3 years i would get a $400 rebate. Well in the beg. it was great than problems came this last year. Right now i logon to MSN through a network connection because MSn Explorer won't let me in. Customer Care has no I dea what is goinmg on i just got tired one day and established a network connection. that works better than explorer. Msn does not have a fast connection max. 53k. At&t can go up to 56k.My contract is over this year MSN will be completly gone and DSL or Optimum oNLINE IS FOR ME.I would recommend DSL. MSN SUCKS!!!!!

OK connections, no newsgroup support. I have heaard really bad things about customer support, but I haven't personally had any problems.

Yukk! Tried it and found it to be lacking in every way imaginable. Not to mention the fact that when I uninstalled it it left an installation icon that could not be deleted. I called Microsoft and they said "it can't be removed." So, every time I accidently clicked on it, I was reinstalling their crappy service! Nice trick. Should be illegal. I finally figured out a way to get rid of it for good (had to go to an I Hate Microsoft Website...sad, huh?) and I warn everyone about this (should be illegal) practice. Not to mention the fact that I deeply resent microsoft selling software with added internet features that can ONLY be utilized if you're on Microsoft's service. Can you say unfair monopoly?!

What a bunch of hoo-ha. The screen that pops up on MSN Explorer looks like a life savers wrapper. Goo-Goo, Ga-Ga. And unless you bust your tail, you can't get to the more sensible and adult Internet Explorer. What a joke.

Can you say horrible customer service? My parents got roped into 3 years of MSN access with one of those $400 rebate deals, and it seems they made a fairly poor decision. I tried to help them out with their technical problems. They changed their password, and now their MSN email doesn't work. I couldn't figure out the problem, so I told them to call the customer service line. My mom keeps getting put off and transferred, and she's been wrestling with them for weeks now to try and get the problem resolved. What a mess! Ah yes, and the interface used to dial up to the service is so buggy and crashes everytime they use it. The only positive point is that it holds a fast connection pretty well.

Not bad at all. Puts AOL to SHAME!

You'd think paying a premium price ($21.95/mo) would get you more reliable dialups and better customer service than the little fly-by-night ISP's charging only $9.95/mo. At least that's what I assumed when I switched from a little ISP to MSN two months ago. At first, MSN seemed great. Very friendly setup/dialup software and the slick-looking MSN Explorer. I had 2 local dialup numbers to choose from and connections were fast. Then 2 weeks ago, trouble signs appeared. My local numbers were abruptly deactivated (I think they were doing server maintenance--starting at 5pm on a Friday!) and I was left with only toll numbers to connect to. I decided to call MSN to see what was up. MSN's call center greeting rivals any horrible government agency! You're first hear a lengthy message telling you to access support online (nevermind if you're having connection problems!). Once you finally navigate thru the voice prompts and think you're ready to go into the queue of callers waiting for a customer service rep, a message says "all reps are busy. Please call back later" and it hangs up on you! After going through this routine a couple of times, I finally just gave up and called it a night. The next day, I was able to re-connect to my local dialup numbers again, so I just put the problem behind me. Well, last Friday (at 5pm again), MSN decided to take my local numbers down again! I can understand an occasional emergency for maintenance, but this was too much. Good ISP's build redundant systems that allow certain servers to stay up while others are being maintained-- obviously, MSN doesn't have such a system! I decided to cancel MSN and go to a little no-name local ISP (who only charges $9.95/mo). The little ISP got me signed up and online within a matter of minutes--friendly, polite, knowledgeable service! The only way to cancel an MSN account is by calling their (notoriously bad) call center. I gulped, and called the number, weaved thru the multitude of voice prompts to cancel my account, and incredibly, I still got the "no reps are available" hang up again! I continued trying the number for 2 more days, and still kept getting hung up on! I decided finally to go online to their chat support area. An online rep responded to me within 1 minute (I was amazed and really thought I could now finally cancel my account!). But the online rep informed me that he couldn't cancel it and that I'd have to call their 800 number. I told him my sob story and he still couldn't help. He couldn't even escalate my problem to a manager! Finally, yesterday after calling the 800 number once again and weaving thru the prompts, I miraculously got a message that said "your call is important to us, please hang on" and actually got put on hold (rather than hung up on)! I stayed on hold for 35 MINUTES, but hey, it was their expense (take that, you f*****d up mismanaged company!). A poor, sweet rep finally answered and got my account cancelled. She confided that experiences like mine were unfortunately quite common and gave me their management contact information to file a complaint. So, buyer beware!!! You might start out liking MSN, but when you do decide to cancel it, be prepared for a weekend of sheer hell to do it!

tried it and 9 out of ten attempts to connect were busy signals

Poor customer service. VERY slow at peak hours.

We got a rebate at Best Buy in exchange for a yearlong contract with MSN. Bad idea! The service was horrible. We gave back our rebate and got out of our contract.

You know you connect pretty easily and I hardly ever get kicked off but I had a ton of problems with my mail not getting sent. All day if would give me server errors when I tried to send, receiving was no problem but sending? Forget about it. Then don't even bother trying to get in touch with them. Everytime I would try and contact them through their own MSN button on my desktop it would take me to ???..??? ah, nowhere. It wouldn't even open a page, nothing, nada. I went to there website manually and searched and search and finally found someplace to send feedback and wrote this huge scathing letter and of course when I hit send it did???..???let's see.. ah nothing again! Yippee!! at least one thing is consistent. This happened several times on several different occasions until finally it went through. My reply of course told me do all these things on my side to fix it which didn't work. I enclosed the error message in my next E-mail and low and behold they fixed it. It was there fault the whole time the putz's. So now it works real good like but man was it frustrating.

Good customer service. Few adds. Repairs makes sense. A good homepage. Fast and responsive.

I use MSN all the time. I usually can find anything I want using that site. However, I do not pay for their internet service. They have plenty of information.

Comes on with news, weather, sports, etc. It stores all types of internet names, so you don't have to keep retyping.

Way too much money ($25\month) for very little service provided. The things that MSN access provides can be gotten for cheaper or even for free.

I like the fact that you can have\connect to your email account. It provides a variety of links to quality websites when you use the search engine. You can easily customize the service to meet your needs. Because of its free access, there can net congestion.

This is a reliable provider however, it isn't free. It never freezes and it isn't covered in ads. They don't bombard you with questionaires either.

I do get kicked off periodically but still nowhere as bad as AOL. Occasionally hook up at 50kps but more often 46kps. Of course I hate to put anymore money into Microsoft but I signed up through a computer purchase deal so what are you gonna do.

Consistant and available from everywhere. A little slow but nothing compared to the endless busy signals from aol.

They are a fair well priced service. and They are not AOL(which I tried first).

It's been two years since I tried MSN. Perhaps it's gotten better, but back then it was a complete dog.

Down with the monopoly!