I wouldn't use Expedia for travel anymore. I booked tours in Rome and ended up on a tour where you couldn't hear anything that that guide said due to faulty equipment. I had another tour with the same company scheduled in 2 days and asked Expedia to switch me to another tour company. They sent me a copy of their policy which says that they do not do changes or refunds unless requested 2 days in advance of when you leave for the trip. In other words, if something goes wrong on the trip, you choose a bad hotel, you get horrible customer service or whatever, it's too bad so sad. I wasn't asking for a refund, just satisfaction. I got nothing.

In talking to other guests over breakfast about it the next day, they also had Expedia horror stories to share. One said he was going to stay for 2 weeks with a group at a hotel in Estonia. He wasn't able to book through Expedia and booked directly with the hotel instead. The hotel wasn't as advertised. In fact, it was a dump. When he told the hotel to cancel the rest of his stay, they told him he was stuck because he booked through Expedia. He smiled and told them that he booked directly through the hotel, and he was able to get his money back.

Seems like Expedia doesn't care about quality control or customer service. I will never book with them again and I will be going through my credit card company to get a refund on the tour where we couldn't hear the guide.

Expedia is the worst travel site. They booked me on a flight that did NOT exist. When I called to tell them of their error there was absolutely no apology or reimbursement. Nothing. It was completely unacceptable. Do not run into the same issue that I did. DO NOT USE THEM.

DO NOT BOOK WITH EXPEDIA!
I had to find out at check-in that Expedia had made a mistake issuing my ticket and that I wasn't not on the list. Since I needed to catch the flight, I had to buy an expensive new ticket on the spot. Expedia is refusing to reimburse me for the difference between the ticket prices and to this day (it's been four weeks) has not even refunded me for the original ticket they never issued! Customer service was incompetent, unhelpful and it took me four calls and many hours on hold until I was finally connected to a supervisor... I would have given them no stars or minus stars if this site had let me.

I like expedia. You do have to be careful not to make any mistakes and be aware that NWA loves to cancel flights and make your life hell. I use expedia to find the airlines, hotels and then go to their websites and book directly through them. I use priceline for car rentals, they are awesome for great prices and you get the quality car you request. Expedia is a very good research tool, but I would be careful about actually booking through them.

I booked a reservation with the White Barn Inn in Kennebunk, Maine for this upcoming weekend a few weeks ago. I received a confirmation of this reservation from Expedia yesterday. Today, 3 days before my stay, I got an email from a different hotel in Kennebunk, The Yachtsman Lodge, confirmning my reservation. Apparently there was a glich in Expedia's system and my reservation with White Barn Inn was actually submitted to a different (and far less desirable facility). What made this worse is thatYachtsman Lodge has already charged my credit card and White Barn Inn only has one room left for this weekend at a rate of $1100/night. When I called Expedia to figure this out they offered no help, no resolution, no apology, just offhanded, 'this is a glich in our system'

"HORRIBLE" Never again!
Expedia booked our flights on different Airlines, having to change Airlines, Concourses, and get our boarding passes at the gate. This was at a Internationl airport. Try doing this in 25 minutes.
This happened twice on the same flight.
We "barely" made our connecting flights. And we were running through the airport. No trip should contain this much stress.
When we talked to Expedia they blame it on the Airlines.
Beware!!!

i booked a hotel in expedia for vegas and in few hours i foud it cheaper going straight to the casino webside. I called EXPEDIA and they told me this hotel "WAS NOT IN THE CRITERIA FOR DISCOUNT" What is this criteria about? I cancelled my reservation ofcourse they i didn't pay the fees but BEST PRICE GUARANTEE "IT IS SO NOT TRUE" "IF U FIND CHEAPER HOTEL they will just cancel u reservation so they avoid the price match.
EXPEDIA U LOST A VERY GOOD CUSTOMER. And a lot more when i start telling everyone about the price guarante bo...

I had a worst experience with a cheater hotel in Las Vegas through Expedia. It was so bad and completely different from the ads, so I had to check out the next morning. As expected, both the hotel and Expedia denied my request of refund, and Expedia didn't let me post the bad review for that hotel. I'd never screw myself up with these cheaters.

I wanted to buy a flight ticket from rome-munich and back on Lufthansa,but I was not sure of the trip when I bought the tickets.So I asked them the cancellation policy.Two agents gave me 2 different information.One of them told me, if I cancel the ticket then I will be charged 50Euro and the rest will be credited to my account, which is non-transferable.But I can use it within one year if I fly Lufthansa.So, I bought the tickets, and now when I have to cancel it, another agent told me its a non-refundable ticket and I can only change the dates of the same itinerary.Adding to the agony is their fake American accent which sucks BIG TIME!!!! they lie when they see the tickets. And their customer service representative have no clue of anything.All they can do is blabber in fake accent some bull-shit.Their website ads are all BIG LIES.DO NOT USE EXPEDIA!

They ruined my honeymoon. One whole evening wasnt even booked. Took hours to figure out whyy we were locked out of our room in the middle of the week. Costed 500$. Put a damper on the rest of the week. I have no idea what we would of done if they didnt have an available room. WILL NEVER BOOK WITH EXPEDIA AGAIN. Not only that when we called them.. they just kept putting everything on us saying it was our fault. FUCK expedia and all the employees.

CAUTION – words of warning for all Expedia users!!

I booked my trip to Ireland 4 months in advance using Expedia. This included a car rental in Dublin with a company called “Payless”. Because we booked early, we got a good rate. Apparently too good, because when we got to Dublin, we couldn’t find a “Payless” counter anywhere. We spoke with several airport employees who said that there was no company called Payless in the airport. Turns out that it was under a different name (doing business as Dooley Car Rentals). Nowhere on the Expedia printed itinerary was this listed, nor was it in the itinerary you can have e-mailed to you. The U.S. number listed on the itinerary was not helpful either due to the time zone change (voicemail). We had no choice but to rent a car for 5 times the amount at another rental counter. When we got back to the states, my husband called Expedia to explain our situation. After over an hour on the phone, we were of course told that it was our fault, because way at the bottom of the booking page on Expedia (not in the print version) buried in a bunch of other links was a link that said ‘Detailed Rental Information’, and that it was our responsibility to click these links and either print them out or remember that it is called Dooley Car Rentals during the 4 months between the time we booked and our trip. With this type of customer service, we will never use Expedia again, since there may be other times where they are ‘hiding’ CRITICAL information deep in the fine print.

expedia is great. they have all the system to check the most affordable tickets and to combine airlines to get the most convenient and best deal for customers.. and with regards to the customer service they are all helpful and professional though some of agents will hung up on you if they dont know the answer... but not all of them. most of them are very helpful. regarding the comment here of one of the hotel representatives thats not true coz if your going to book hotel online tru expedia (do it online) you would see if what type of bed you want to have and if there will be available rooms with that type of bed. i enjoy expedia a lot and will always book tru them. they are awesome!!

My holiday got ruined - I booked a motel in Cape Cod,MA for one night through expedia. When I reached the place there was no one at the front desk and I found out that the Motel had been shut for months because it did not have a license to run! Also, it was dirty and desserted, not worth more than $50 per night and I had paid $150 to Expedia fo this disgusting place!
It was a holiday weekend and I spent the next 3 hrs looking for a place to stay. So I went to the Cape for an overnight trip and the night got ruined because by the time I found a place, everything had closed... not even dinner!

I called CS and was given a number to call with my complaint. No one ever picks up the phone on that number! That's how CS helped me!

So basically Expedia does not have any stock of the places they offer to people and they charge crazy prices for crappy places. Then if you are in a fix, looking for an alternative place to stay they say, "sorry call amother number!"

I have used Expedia successfully for years, but NEVER AGAIN! This summer, I have spent many hours and numerous calls trying unsuccessfully to fix a problem that should have taken a single call. At this point, Expedia is nothing more than an indifferent, unhelpful booking agent that gets between you and the provider. You're much better off booking direct and dealing direct when there are issues. Expedia is value subtracted.

If you want to go BROKE go Expedia

We booked 4 hotels through expedia for our 2 week Italy holiday. Most of the hotels were set up for our family of 5 and all was well. We arrived after 7 hours of driving at our 3rd hotel of our trip...the one where we stayed the longest...and discovered that Expedia failed to notify the hotel of our 3 children. We booked this particular hotel based on best price for area and number of persons...

the original booking cost us 390 euro. The confirmation from Expedia said 390 euro for 2 adults and 3 children. The hotel was NEVER notified of the 3 children and were unable to put the kids in the room with us. 400 euro MORE later, the kids had a SEPERATE room on another section of the hotel. (they are 10, 11, and 13).

When we were able to phone expedia about the issue, they told us that we should have phoned the hotel to inform them of the kids...EVEN THOUGH THERE WAS CONFIRMATION OF THE KIDS! I first spoke with someone at Expedia and they said they were sorry and they will make a note for it to not happen again...(WHAT??) The second time I called I demanded to speak with a supervisor (his name was Malek) and he told me that the Hotel is responsible because they didnt honor the reservation...he said he would call the hotel and deal with it and then I was told to call back in an hour...when I phoned back again, he refused to speak with me and the person I spoke with then (supevisor named Nicola) told me that it was MY fault because I didnt call the hotel to make sure the kids wouldnt have to sleep outside. She not so politely informed me that it is my duty to call ALL hotels to verify the reservation (even though they send you a confirmation email) If this is the case, what is the point of Expedia? Dont use this company...avoid the hassel and ONLY use them if you MUST as a search tool...DONT BOOK through them!

Expedia only post positive review. They filter the negative reviews. They overbook hotels. When you get there, room is not available. We had a terrible experience in Rome hotel booked through Expedia.

Well, I wish I would've read these reviews before I used them for my trip to Miami. The information given to you via phone seems misleading. Example: the agent told me that my total for the car rental, including all taxes and surcharges would be $196 for a Dodge Charger. Dollar Car Rental charged me an extra $144 for other surcharges. All of this, while at the same time the Dollar Car Rental employee trying to add all kinds of things to my bill that added to $396 plus my $196 that I had already payed.
Won't ever use it again.

I give Expedia zero stars. I booked a flight and when my credit card came in the mail, expedia
had charged me twice for the flight. I called the customer service and they are telling me all they can do is give me a ticket credit, not a credit on my card. The double charge is for the same flight, same person, same day. I called the airline and I was told that there probably was a message error and it was up to expedia to credit my account. Expedia representatives acts as if they don't know what I'm talking about. I think this could be a Homeland Security issue. Can I book as many flights as I want through expedia using the same name and no one questions it. They are a rip off. First time using them and last. I have disputed the charge with my credit card company and I am waiting to see what happens. What a terrible company.

The worst. Absolutely the worst. Use the website, compare fares, but never never NEVER buy a ticket on the site if there is even a 1% chance you will ever need to make a change to your reservation. The other reviews that say that customer service is incompetent, dishonest and rude are right on the mark. The other reviews that say that the company is only interested in the commission and and will not lift a damn finger to help you after the sale are 100% correct. Expedia will refer you to the airline and the airline will refer you back to Expedia. Avoid this mess by buying direct from the airline. The other reviews that say that customer service will keep you on the phone on hold forever are 100% correct. They will waste your time and drive you mad. Even speaking to a supervisor gets you nowhere. Even writing to the address in Seattle gets you nowhere -- my letter was returned as undeliverable. The only thing that saved me was a Visa chargeback.

Stay away!

My story: I bought a ticket on Olympic Airlines through Expedia. The fare rules say that the ticket is nonrefundable. But the fare rules also say that the ticket has an expiration date of "infinity". And the fare rules also say that changes can be made at any time with no penalty. Ordinary mortals take that to mean that you cannot get your cash back, but you can change the date at any time, subject to paying a difference in the fare. Alas, that is not what it means, according to Expedia and Olympic. According to Expedia, the ticket expires after one year and all travel must be completed before that date. The one year restriction does not appear anywhere in the rules. Expedia says "Too bad. If you don't like it, call the airline." I say "I like the rules as they are. Let me change the date at any time and confirm in writing that the ticket will not expire. If you cannot do that, please submit a refund request." Nope. That's against the Expedia refund request policy. Can you put that in writing? "Nope. Expedia customer service never puts anything in writing." So I call Olympic. Olympic tells me that it is Expedia's reservation and Expedia can cancel and give me a complete refund at any time regardless of what the fare rules say. By now we are getting dangerously close to the departure date, and the ticket goes down a black hole if the reservation is not canceled or changed before the departure date. So I call Expedia and ask them to cancel or change the reservation before the departure. I said "Let's move it out as far as we can for now." And the son of a bitch supervisor refused. Point blank refused. I asked him to put the reasons in writing in an email and he refused. I missed the departure date and Expedia said too bad, nothing we can do. I called Visa to request a chargeback, and then I finally started to get somewhere.

As maddening as it is to deal with incompetent and rude customer service, the worst part is the Expedia email system, which bounces emails about 25% of the time, even if you are responding to an Expedia response. Which means you get to start all over again as soon as you have lost your patience.

Stay away, stay away, stay away, stay away, stay away!

They are rip offs stay away... They will not talk to you on the phone if you have a problem and hang up on you... STAY AWAY RIPPED ME FOR $1026.00

Don't book with them! It's just not worth the problems. All of their staff have absolutely no idea what they are doing, and some don't speak English. They hang up on you left and right.

I called the airline to change my return flight from Cairo EGY to the USA because Expedia said it was their responsibility. They informed me that it was supposed to be through Expedia, and they were having tons of problems with them, because they only cared about getting the booking and taking the money, and after that they don't care and pawn you off on the airline. I discussed my options with the representative and he told me to have Expedia call them if they want and they can explain to them what to do.

I called Expedia back and they told me again that they can't do the change. I convinced her to make a conference call to talk with the representative at British Midway and she conveniently hung up on me.

Four hours later, I painstakingly talked with two who didn't speak English, and went back and forth with BMI representatives who felt really sorry for me. They seemed to be used to it though, it was happening often and they advised me not to let them charge me a fee for changing my flight because it was the airlines guarantee to me already to accommodate me in my flight because of the changes. Of course Expedia tried to charge me anyways! What a ripoff.

Finally a nice lady from BMI took care of it for me, in around 10 minutes after talking with her supervisor she did it directly and WITHOUT the fee.

Needless to say, I won't be using Expedia again. Very untrustworthy.

I would of give a 0 rating if I can. I made a reservation for Holiday Inn in San Diego for one room with 4 adults and double bed request thru expedia.com. I receieved a confirmation email for the room with the request couple days before our trip. We arrived there and guess what?? NO ROOMS were avaiable!! WTF!! expedia.com should of notified if no rooms were available!! Thanks for ruining my trip EXPEDIA!!! DO NOT USE EXPEDIA if you don't want to have your travel plans ruined!

The only appropriate "star rating" for Expedia would be not a star, but a black hole.

Expedia has the worst customer service imaginable -- in fact, I would never have imagined that customer service could be so bad before dealing with Expedia.

In short, dealing with Expedia is a TOTAL NIGHTMARE!!!!


Here's what I experienced when trying to book a Legoland “Expedia Extras” deal on July 13, 2009. The following offer came up when I was booking a San Diego hotel reservation:

"Buy Adult 2-day LEGOLAND/SEA LIFE Park Hopper Ticket, get Child 2-day Hopper ticket FREE. This offer is effective for admission on the Two Day Hopper ticket from 7/1/09 - 9/30/09, with a discount on additional child tickets when you book by 7/31/09. Must purchase LEGOLAND® + SEA LIFE˙ Park 2-Day Combo Ticket on the Customize Your Trip page to qualify."


I completed my hotel reservation, but I was never taken to the “Customize Your Trip” page to get the Legoland offer. So I called Expedia’s customer service number.

This was the beginning of a total of six hours of phone calls to Expedia, by myself and by management and staff of the hotel I booked through Expedia, who also tried to help.


The main problem is that the customer service phone staff seem to be making up information as they go along. Over the course of these multiple phone calls, I received a plethora of different answers as to why I could not access this offer, most of which contradicted each other or the text of the offer above. Here is a summary of the explanations I received over the course of these numerous phone calls:

• “This offer has expired.” (Me: “but it says it doesn’t expire until July 31.” Agent: “We haven’t updated our web page yet.”)

• “The hotel has decided to discontinue this offer.”

• “Legoland has decided to discontinue this offer.”

• “I don’t see any such offer anywhere on our site.” (Two different agents told me this.)

• “You have to cancel your hotel reservation and re-book it again for a later date to be eligible for this offer.”

• “You have to book this offer at the same time you make your hotel reservation – it cannot be booked separately.”

• “You can get this offer by visiting the ‘Activities’ tab, it does not have to be booked in conjunction with a hotel.”

• “You have to visit Legoland on the same date as your hotel check-in date.”

• “This offer is only available with a two-day advance purchase.”

• “This offer is only available with a five-day advance purchase.”

• “There is no reason why you should not be eligible for this offer, and I will transfer you to customer service.” (I was then disconnected after a 20-minute hold.)

• “You are not eligible for this offer because it only applies to children ages two and under.” (Two different agents told me this, even though the page says ages 0-12.)

The only reason I was finally able to get the promised offer was through the combined efforts of the hotel management and the Legoland Guest Services office – because both knew that Expedia’s incompetence might reflect poorly on them. Ironically, the only party that never came through was Expedia – and it was their offer that created this problem in the first place.

expedia is the worst travel company ever. they trick you to get travel insurance and then something happen they will dump you in a hear beat. i was recently mistreated by then ( my itinerary number127875351789).
If i see these review before this never would happen to me.I hope more people see this and get protected by these crooks.

Expedia is the worst company. They are crooks!!!! I can echo everything said by everyone who has had a problem with this company. Please note that Expedia is Hotwire.com, Hotels.com, the TripAdvisor Media Network, Classic Vacations, Expedia Local Expert, Egenciatm, eLong, and Venere. DO NOT PATRONIZE this crooked set of companies!!!! Let a company like this got out of business.

This is the worst booking service ever. I booked through them for a Marriott brand hotel. Upon arrival to my destination was given no rewards points for my stay. Also even though I'm a Platinum member, was unable to take part in my Platinum priveledges. Moreover, I tried to cancel a portion of my stay due to a change of business plans, I had to leave the next day, but I have yet to be refunded my moeny. I've sent them my flight itinerary and everything. THEY DO NOT SEEM TO WANT TO REFUND MONEY FOR SOMETHING THEY DID NOT CONTRACTUALLY FULFILL. I wil NEVER ever use this website again. It's better to pay a little extra and have Platinum rewards membership benefits, which includes SAME DAY CANCELLATION!

Long story short. I booked an event and transportation from aiport to hotel and back. Expedia screwed me out of both, and when I got back I was told everything was non-refundable. DO NOT HAVE YOUR MONEY STOLEN BY THESE SCAMMERS! schedule through someone else.

Booked two airline tickets through Expedia on Continental. They quoted me $855.40 for the tickets and I booked them. I did not get an email confirmation and called Expedia and talked with a "customer rep" in the Philippines who was not much help. I called Continental and got the confirmation number from them and they told me that the cost of the seats should actually have been $665.00, and the Continental agent mentioned that I never should have booked through Expedia. I called the Expedia "customer rep" number again; once again, hooked up to a nice person in the Philippines who spoke English but failed to understand what I was saying (OK, I am giving her the benefit of the doubt). Sent an email to Expedia and got back a message that they have NO RECORD of my ever booking the flight. Said I must have used another booking website. The Expedia record vanished, along with my $200. Since they have no record, I cannot very well follow up, can I?
This is a rip-off operation. Decide how much it is worth to you to find another way of getting screwed, and don't spend more than that number on Expedia and you will then not be disappointed.

Basically from the other reviews you should get the message by this point. But because I feel strongly I will still post this. Their refund policy and personnel are horrible and rude. My hotel wasn't as advertised. And how was I to know so that I could give the required 3 days advanced notice when it takes over 1 day to travel there?!! We were charged 3 nights stay and never stayed one second in our room. Save you money and buy AAA and get their discounts. We ended up staying the HILTON (yep, the Hilton) and had a room for THE SAME PRICE. But, we had the Hilton's own private beach, acres of landscape and entertainment every night, plus a great room with a wonderful bed. My only regret on this trip was looking to Expedia.com.

THEY SUCK!

I purchased a vacation package from Expedia and thought the total price for the package (which included taxes and fees) was the actual total price of the package. When I went to pick up my rental car from Budget I found out that the taxes and fees I paid were not covered in the taxes and fees I previously paid. I called Expedia who then tranferred me to Budget. That customer service rep then tranferred me to another rep who stated I need to call Expedia. I then (1/2 later) called Expedia and spoke with yet another customer service rep who read me a script of why the 12% of taxes and fees I originally paid did not cover the taxes and fees that I owed. What a pain in the rear! I just purchased the same package with Orbitz a month earlier and had no problems whatsoever.

Doesn't even deserve one star, but cannot provide a review without a rating.....Absolutely terrible customer service and terrible with refunds.....went on a trip, flight delayed, did not make it to destination on first night of hotel reservation. Called hotel, they were overbooked anyway and more than happy to say they would give a full refund for the night but said because it was booked through Expedia we had to call Expedia for the refund. Called Exedia, on hold for more than 15 minutes (cannot be done online and was roaming on my cell phone at the time). Was finally given a "reference" number and told I would have to call back a week after my trip to inquire as to whether I would get a refund or not. Got the invoice for the hotel when we checked out and saw the hotel did not charge for the one night we cancelled (as they said they wouldn't), however, Expedia would not refund the night because they said I cancelled too late (even though the hotel agreed to the refund). After researching, Expedia does not offer better prices, you can get the same rates booking each item separately (they simply offer one stop shopping which is definitely not convenient when your travel plans change!). If you use Expedia and have a change of travel plans DO NOT expect good customer service or a refund of any sort.

Expedia is a corrupt, monopolistic company. They scam innocent people, and they return higher prices in their searches than necessary using tricky filters. Not to mention, their customer service is sub-par. But at least they don't work with Shatner.

Enter Optifly. Optifly is a site that shows possible flight routes in Google Maps. I’ve never seen anywhere else that does this, and it’s pretty cool. You can even download the Google Earth plug-in and look at your flights in 3d. They aren't a ticket-selling site either, which makes them also a bit more trustworthy.

Actually, the best part is that Optifly shows low-cost carriers AND links to Expedia. It shows you all of the possible flight routes, and not just the ones that Expedia and Orbitz want to show you. Apparently you can save hundreds of dollars by using it to buy legs of a flight with a low cost carrier and then buying other legs using something else like Travelocity.

I thought it was cool, too, that they had also integrated city information for any connection locations. It’s a pretty neat interface, and I wish they offered direct ticket sales. Even as is, though, it seems like it would save a lot of time searching for cheaper tickets.

I thought it was a very helpful site and will definitely use it next time I take an international trip. The url is Optifly.com, and you don’t have to log in or anything. I would definitely recommend it, especially for international travel.

Expedia is a joke! My husband & I booked a trip to Los Vegas through them. And had gotten 2 tickets for a show on Saturday3/14/09. We also so had wrong dates on them. We were coming in about 6:30Pm on the 3/13/09, now why in the world would we do a show knowing we were getting in at that time. The show stared at 7:30PM, Los Vegas time. My husband had booked this trip a month before. Mean while when he got our tickets, that is when he notice the date for the show. So he called customer service & that was a big run around. We know for a fax that he put down the 14th of March. The hotel had gotten it fixed for us. Now we get this $50.00 gift card(Quantum Loyalty- reward scards) about 2 weeks after we get home. Ha/Ha another joke. We used it last night for dinner, it was declined(yes it was actived, the day before). Now we try at Wal-mart, same thing declined. So I come home & call the 1-1800#. No one spoke English, I was calling India. We will never use Expedia again. My husband travels alot also. I'm so upset with company, if I could I would give NO STARS to Expedia! Never again.......

Wish Zero Stars was an option.

I bought a cancelable trip to Hawaii with Expedia.

When I got there I became very sick and was put on a no fly order from the doctor.

When I called to change the flight expedia would not change it.

I reserved a hotel room then cancelled later that day. Expedia says they cant find the record of cancellation (very convienant) therefore they dont have to refund anything. I will write negative news about expedia on every website I can find. I am also closing my companies accounts with them. This company is a bunch of thieves and liars and hope they all go broke.

There needs to be a negative star rating

Terrible costumer service. Dont buy any of the waivers or flight protection because they are void. They make you pay all the fees up front and then you get a refund in 7-30 days. That is rediculous. If you are on vacation who is to say you have the money to pay those huge fees at that time. That is the point of the waiver. I would say that Expedia does not care much about its costumers and if I were you I would choose a different travel site to book through.

I have been travelling for years, and have never ever dealt with such underhanded, unethical, thieving creeps in my life!!!

I will not go into the long, still endless story of their deceptive advertising, hidden agendas, policies rigged to swipe your money and give you no standing.

To save yourself endless grief, frustration and anger NEVER EVER BOOK ANYTHING WITH EXPEDIA.COM. I have already contacted the Better Business Bureau, Department of Consumer Affairs, and I am in the process of filing a complaint with the Attorney General's office, and I am also starting a list of 'burned' victims to start a class action lawsuit against EXPEDIA. I will not let this company continue to act like a reckless and dangerous thief hiding under ambiguous policies. This company must be shut down.

Worst cancellation refund policy. Just noticed that Southwest is not charging cancellation fees. Expedia better do something about their policy or be prepared to lose a bunch of customers. I will never book thru them again, not only were their airline rates ridiculoulsy high, they could not even have a non-stop flight from Sac to LA., and of course once I discovered I was ripped off I was stuck with the cancellation fee. If you are only booking airline tickets alone, please stay away from expedia!

Don't want to give them even 1 star. What a fraud. They advertise that they can save you up to 50% off a hotel room and up to 30% when booking a flight and hotel room together. Not only did they not save me any money they gouged me almost $700 over what I would
have paid if I booked everything my self. WOULD NEVER USE THEM AGAIN!!!
BEWARE!!!

i love expedia!!!

This is what I wrote to Expedia. As you might expect, I received no reply at all.

"I am completely unsatisfied with Expedia. I booked and paid for a round trip flight, car rental and long term parking through you. My Expedia Itinerary says at the top that "E-Ticket purchase has been confirmed by the airline." On the day of my travel, Delta airlines had no record of my itinerary number but they did have my name. I got through security all the way to the gate - THE GATE - and the airline told me they had not received payment for my trip but would be happy to sell me a ticket at three times the price I had already paid you. Calls to Expedia were curiously unsuccessful. I had to abandon my travel on the spot and return home. This is where it gets good. I spent the rest of the day on the phone as Expedia blamed Delta airlines, and Delta blamed US AIrways (with whom I was traveling on my return flight) and US Airways blamed Expedia. Now, insomuch as I apparently never paid anyone, you'd think there would be no charges on my credit card. BUT NO! I have been charged $439.00 with the added insult of a $150.00 cancelled reservation penalty. Yet I was there at the airport, at the gate, waiting to get on the plane. I was ready and able to travel. I had an itinerary from you that indicated I had paid for everything and was good to go. Yet when a problem developed, Expedia was nowhere to be found and refused to help me at all. You just took your money and walked away. I have called customer service three times, emailed at least once, an have only spoken with people who have difficulty with English on poor phone connections, who simply shrug and say it's somebody else's fault. I feel you owe me a complete refund. I paid you, and yet you were unable to complete the transaction and unwilling to help me when the problem became apparent. It was a waste of time and a significant amount of money for me. Based on my experience with Expedia, I would be surprised if in fact if a human actually reads this, let alone does anything about it. I am considering contacting my lawyer."

Expedia's website somehow changed my hotel date from when I selected it until I go through the signup and login process.  It went from 12/14 to 12/31 somehow.  I sure didn't pick 12/31.  

So I called them immediately when they emailed me the confirmation and the long hold times and the customer service person who took 30 minutes to tell me "umm.. its booked.  what do you want?  it can't be fixed".   Argh.  So I asked for a supervisor which was another mega-hold.  I assume the first level of people are just told to keep the person busy until they hang up out of frustration.   I don't think I'd ever talk to a first level support again.

The transfer finally comes back with the first level person saying "its ok, I'll change it" and then hangs up?  I try to call back, hold again.  argh.  Will it get changed?  I doubt it.  So I wait on hold again.  Its almost like they're trying to screw with me.

So second call, supervisor is "busy" and I can hold another 10 minutes or give up or hold .. ok, 10 minutes further.. same situation.  Supervisor is busy and nothing is done.

TRAVELOCITY!!! Anything but this.  These people are pathetically bad.

To Whom It May Concern:

Please forward this to the technical Dept. I have not been receiving emails sent by expedia. This is verified by an employee who attempted it but thankfully got my flight itinerary by talking me through the aIRLINE WEB PAGE. tERSHA WAS HELPFUL AND i AM FEARFUL THAT THE PLANE TICKETS WILL NOT BE EMAILED TO ME IN TIMRE FOR FLIGHT. pLEASE INVESTIGATE. sOME EMAILS GET THROUGH BUT PRESENTLY NONE DO. mISTAKES WERE MADE WHEN A WRONG ITINERARY WAS SENT TO ME AND NUMEROUS PASSWORDS. pASSWORDS DO NOT WORK SO i DEPEND ON EMAIL EXPEDIA IS PRESENTLY INVESTIGATING MISTAKES BUT I NEED EMAIL CONTACT--PLEASE INVESTIGATE.

REGARDS,

MARY ERKMAN

I've used expedia with some success in the past for airfare but recently I used them for a 3 night stay at the hotel@ Mandaly Bay and a long weekend getaway with my wife at JW Marriott Camelback Inn. In both cases I had room problems. While the room at the Hotel was a 700+ sq ft corner suite for only $160 it had noise in the bathroom marble wall (lazy susan shaft for hotel staff) so they moved me to another corner suite...same corner type suite in another tower and this room had the same wall noise...obviously an engineering issue...spectacular room but the noise was annoying especially for trying to take a Vegas afternoon catnap. The hotel moved me to a 3rd room, interior king room and gave me a food/beverage credit stating this is all they could do because I used a 3rd party wholesaler to book the room.

On to Camelback...after the Vegas exeprience I was going to use expedia but Marriot website wouldn't confirm a smokefree king room for my weekend while expedia.com would and for a slightly lowere price than Marriott's website so I just figured expedia had bought or had rights to a book of rooms for some of their promo weekends. We get to Scottsdale and Camelback only has 2 queen bed room available (for our 25th wedding anniversary). Needless to say we weren't happy, Marriott staff moved us to an inferior room for the duration and weren't overly pleasant in so doing but I was beyond pissed off with them by this point. expedia has offered a $100 travel coupon for future use but I really told expedia support rep that I would be hard pressed to use their service again for anything because booking with expedia (a 3rd party wholesaler) makes you a 2nd class traveler, if that. One thing I want when I travel is to limit the surprises...expedia and others like them I believe write the book of surprises. The suite in vegas is a perfect example...great rate, and a spectacular room if the elavator shaft wasn't in the bathroom wall. The hotel staff said I was the only person to ever complain...I told them I don't think so and that's why this room is offered at a discount with the wholesalers...

I have purchased a vacation package with Expedia Vacation Waiver option. It tells you "You can change or cancel your trip for any reason prior to the scheduled start of your trip". Even if you read the fine-print it gives a first impression that you can cancel or change your package without losing money. However, when I called them to cancel the package, they responded that only the hotel was refundable under the Vacation Waiver and the airfare was not. Apparently, if your ticket is not-refundable / not-changeable according to the airline policy (which is often the case), Expedia Vacation Waiver will NOT cover its cost. You are going to lose the full value of your ticket. This is far not obvious from the description of the Vacation Waiver on the Expedia site. This experience costed me $600. So, beware.

worst experiance we ever had bar none! We took a vacation through expedia to Panima Beach Florida this last spring! Not only were we over charged but we made sure we had a handycap room! This did not happen and the room we got was shody at best! Althoufgh we paid premeium for it.
Never ever again! We learnt the hard way , please don't you make that mistake!

This company should be shut down and nobody should buy anything from them. I bought a ticket from them. The ticket was issued but there was no reservation on the airline. 8 hours phone call back and forth, no result. They are not professional people. Once they get your money, ask god to help you. Never again. If you ask travel professional, they will tell you the same thing.

Expedia refused to refund my mom the money of her and my dad's trip after he suddenly died 3 months before the trip. She tried to speak with multiple members of the company and was blown off each time. I refuse and I hope other people will refuse to use a company that has such poor treatment of its customers!

I found this site to be consistently good to me in their prices and flight recommendations. I had no problem booking a round trip multiple destination ticket at an affordable price from them. As long as you don't have any "issues" with your itinerary that requires you to make any changes, you will find this site to be a pleasant experience all around.

Please do not book a trip with Expedia. I booked a trip and had to cancel because the wedding was cancelled. I have lost sooo much money in their "fees." I was also transferred over and over again. I had to repeat my story to so many people. I was also hung up on. I paid for half of my trip-two thousand dollars, and was told it was not refundable-even with 10 months advance notice to Expedia.(I booked the trip a year in advance for my sister's wedding). I was stuck with ticket vouchers for Aloha airlines, which went out of business. I was told to call two different Aloha numbers and guess what? Their phones are out of service. I started to panic. Two thousand dollars is a lot of money to lose. Thank goodness I called my credit card company and they are dealing with it. I never want to deal with this kind of stress again. I spent hours on the phone with Expedia and nothing was resolved. What a waste of my time....