RateItAll: The Opinion Network

NEVER USE EXPEDIA....THEIR CUSTOMER SERVICE IS SOOOOOOOOOOOO BAD. THEY ACCIDENTALLY CANCEL FLIGHTS AND NEVER WANT TO GIVE REFUNDS. THE REPRESENTATIVES JUST HANG UP THE PHONE IF THEY DON'T KNOW THE ANSWER..YOU CAN TRY CALLING AND CALLING AGAIN BUT THEY WILL NOT ANSWER THE QUESTION AND JUST HANG UP...THE WORST SERVICE EVER...THEY DO NOT EVEN DESERVE A ONE STAR RATING..HATE EXPEDIA!

Expedia does not deserve even one star for their handling of my issue, which, after reading others comments, my problem was not that severe. My issue with Expedia is that they are totally incapable of providing any assistance to a traveler when you are en route. I contacted them numerous times when I was involuntarily bumped from my flight and then again when my luggage was lost and received absolutely zero assistance and was placed on hold for extended periods of time. I was not a happy traveler and took my frustrations out on their agents. Expedia, and their employees are truly a disgraceful lot.

I stayed in an Expedia hotel where I had problems. I was supposedly issued a credit that was good for one year for $100. Somehow that credit is now a coupon with tons of restrictions. I am trying to book a hotel and use that credit however I have been hung up on twice, refused to speak with a manager 3 times and placed on hold for over 10 minutes. I have now called Expedia about 5 times and I am in no better place than before I called. Customer Service stinks. If you are purchasing travel everyone is very nice but when you have problems everyone is elusive and rude.

Great service until something goes wrong and you need to contact them. They are horrible to deal with if you have to cancel a reservation due to a general strike at your destination, and good luck getting the credit, even though the hotel may agree to credit Expedia. You'll have to call repeatedly, wait on hold every time, be promised that things have been credited, only to find they're lying to you again.

EXPEDIA.COM CANCELATION/REFUND POLICY IS A BIG JOKE! I BOOKED A FLIGHT 1 MO. IN ADVANCED AND THEN CANCELED IT 5 DAYS LATER. THAT WAS MID DECEMBER 2007. IT'S NOW END OF MARCH 2008 AND STILL NO SIGN OF MY REFUND. THEY TOLD ME TO GO TO THE AIRLINES MYSELF TO GET THE REFUND! WHY AND THE HELL DID I USE THEM IN THE FIRST PLACE. I THOUGHT FOR CONVENIENCE IN CASE THE SITUATION I HAD TO CANCEL THE FLIGHT, WRONG!!!!! DO NOT USE THIS COMPANY, IF YOU HAVE STOCK WITH THEM, SELL. PLEASE TELL EVERYONE YOU KNOW NOT TO USE THIS COMPANY. THEY ARE THE WORST AND NONE OF THE CUSTOMER SERVICE REPS CAN HELP WITH ANYTHING. "EXPEDIA, YOU SUCK AND I HOPE YOU CLOSE AND LOSE ALL YOUR CUSTOMERS". I'M GOING ON LIVE AM RADIO TO DISCUSS LARGE CORPORATION RIPOFF'S TO THE AVERAGE HARD WORK MAN/WOMAN..
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DO NOT USE EXPEDIA.COM

poorest customer, service overseas help, no customer service. Dont waste your money with this one.

The worst. I booked through expedia for a Sheraton (!!!) a king bed, non smoking. I got double beds, smoking. As everybody has already said, Expedia customer service is no help, worst of any major company I have worked with. Terrible. Never buy from expedia.com.

We were dumb enough to make a Hawaii package reservation with them. Then they started changing our plans, every time blaming Aloha Airlines. Today I was on the phone with some Sanny, who assured me that the flight from Oakland to Honolulu at 8:20AM on 12/20 is canceled by the airline, so that are trying hard to relocate us to another flight. Well, Aloha said it was not. It was just fully booked. And, obviously, it was not booked in time by Expedia, who probably sells more tickets that it has. And we did it about a month ago. And they did change our departure time and schedule too, every time adding a stop. What's interesting, when they were changing the flight back, and I objected, they said, okay, we managed to keep you on that flight. No they did not. They are a bunch of liars.

Don't book anything with these scam artists. If you have any issues expect to wait for over 2 hours on hold. Once they get your money it's adios sucker! I'm now trying to sort flights out that they screwed up. Insane.

DO NOT USE THEM. I've spent roughly 20 hours on the phone trying to deal with issues caused by their system. Today, I have spent 4 hours on hold and have yet to talk to someone who can help me. The first, they ripped me off by 1000$, the second they booked the wrong flight dates. No one is taking responsibility for the charges, Visa has cold feet about issuing a chargeback. This is a horrible experience. My advice if you are stuck dealing with them: *force* your credit card issuer to perform a chargeback on the transactions.

Don't book any "extras" through Expedia. The car rental that they included was an awesome deal--at first. Come to find out I had to pay over $200 in taxes and surcharges so the great deal was a scam. Probably in bed with the rental car companies anyway with kickbacks and cash deals or something. Also, don't rent from DOLLAR RENT A CAR. Also scammers. Must be managed by the same company as Expedia.

EXPEDIA ruined my trip and they tried to steal money from my credit card for an airline ticket they failed to deliver. Later I found that Big travel agencies like EXPEDIA have a lot of complaints. EXPEDIA is listed in the top ripoff link at the bad business bureau ( http://www.ripoffreport.com ) and has two "dedicated" websites due to poor customer support and lies: http://www.victimsofexpedia.com and http://www.expedianews.com .

I just launched a campaign to stop their unethical business practice:

https://www.thepoint.com/campaigns/stop-expedi-as-unethical-business-practice

Kind regards

booked a trip from L.A. to Amsterdam on their website for 4 people, when the transaction was nearly completed got an onscreen message that the website was down for maintainance and that we should call them to complete the transaction. Long story short when we got to Amsterdam we found out we had purchased 8 tickets for the four of us and no refund

Been trying to get expedia to refund or onbtain a refund for a trip in Jan 07. We had roundtrip tickets purchsed to Key west, received the paper tickets then were instructed by EXPEDIA to return them and elctronic tickets issued. Complied with expedia, got the e-tickts and then on trip day arrived 2 hours early to find out we were listed but our E-tickets were no good. Called expedia but couldnt get an through so we purchased additional tickets to get to atlanta for the second part of trip, got through to expedia explained the problem and they said do that and we will get a refund after submiting a lost ticket application (for tickets not lost but screwed by expedia). Got the usual it will be 2 to 3 billing cycles. OK I waited, guess what no refund, called expedia in may (4 months) was told opps United Airlines says they did not receive our fax (i have a email from expedia dated 1/29 which says they confirmed reciept of fax). They were to resend and get back with me, hehe so 7/24 i called expedia and guess what expedia didnt followup and they had to refax again! Got the same 2-3 billing cycle bs. Now its 11/16 and no refund, called again to the expedia idiots and find out opps they (united) didnt get the fax, now i am being told that expedia has flagged my case (i suppose it will head to file 13) and that they will check with UNITED within 72 hours to see the status, if United does not say its payying then they will graciously refund me from expeida money. This company has no sense of customer service at all. I asked the supervisor how he would like it if he was treated that way, all i got is we are following our procedurs. I am sorry this was not Uniteds fault, it was expedia and they should have coughed up the expense of me having to perurchase my assigned seats.NEVER USE EXPEDIA

EXPEDIA is a rip off! If I could give them a negative star I would. They double charged me, and I caught one of there supervisors in a lie!!! Because I am very tenacious, I was able to get their "customer service" agent to admit that the double charging was a "glitch" in their system that happens periodically BUT when I finally reached a supervisor they tried to claim that it was my own banks fault. At which time I totally busted her in the lie and she admitted that it was their fault but couldn't do anything. After 2 hours, the best they could do is say, "uhhh the money will be back in your account in 3-4 business days". TERRIBLE CUSTOMER SERVICE and the deal we got was only about $2 cheaper...not counting the double billing of course! NEVER NEVER NEVER NEVER USE EXPEDIA~

How is this company still operating? They are terrible. They made a big mistake and they do not care to answer to my messages. I beg anyone that is reading this to NEVER use Expedia services.

A Kafkian experience, really: I've spent 7 and a half hours in total waiting on the phone just because of a glitch in their computer system. I have got an e-mail message from Expedia asking to call them back urgently because of a flight change, and have spent those 7 1/2 hours on 4 different attempts before getting to talk to an agent, just to find out that there were no changes to my itinerary after all and the e-mail message was sent out by their computer system for an unknown reason. Incredible. Given how busy I am at work these days, throwing away an entire working day for nothing looks like a mockery. A class suit action seeking compensation for lost working time of customers could be well justified.

Expedia staff is trained to LIE and oh so conviently lose connection with unhappy customers. After booking a very expensive trip to hawaii through expedia the company double charged my bank account for the trip. After five calls and five different answers; being denied access to a supervisor or the billing department. I finally put in a complaint with the better business bureau. (hopefully that will get me somewhere, next stop attorney general) First they tell me yes we double charged but we'll fix it, then when they thought they may be responsible for my bank overdraft fees their story changed to.. we don't see an double charge. Even though I have the bank and emails to prove it. Next I hear this will have to be sent to our investigation department (the one I wasn't allowed to talk to) And finally they are now saying we didn't double charge your account period. Call your bank and talk to one of THEIR MANAGERS. Riiiight my branch manager wanted a conference call that they refused. The last agent I talked to was down right rude. I checked today and their stock is steadily falling. God I hope it bottoms out! If you're thinking of using expedia don't, pay a little extra and use a real travel agency. It's worth a couple extra bucks. And they won't rip you off like expedia.

I've been calling expedia every day for a week now and I've been on hold for 3 hours each time, finally someone picked up but said she couldn't help me with my problem- changing a flight that expedia has emailed that the airlines has changed the flights ( this was after going through the menu selecting the right locale for flight changes...) I asked to speak to a manager or someone and she said it would be just as a long a wait....nice stock answer.

same deal for me... trying to cancel a flight
been on hold for 3 hours total... 3 hours...

I was actually able to talk to a manager, all he said was
"our cancellations team is extremely busy"
i said hire more people, he said we hire people all the time,
he said to go on hold, and eventually someone will answer
its been almost 3 hours now.... nothing

so mad I can't even put it into words

I want to book a flight to their head office and punch
the manager in the face.