expedia is the worst travel company ever. they trick you to get travel insurance and then something happen they will dump you in a hear beat. i was recently mistreated by then ( my itinerary number127875351789).
If i see these review before this never would happen to me.I hope more people see this and get protected by these crooks.

Expedia is the worst company. They are crooks!!!! I can echo everything said by everyone who has had a problem with this company. Please note that Expedia is Hotwire.com, Hotels.com, the TripAdvisor Media Network, Classic Vacations, Expedia Local Expert, Egenciatm, eLong, and Venere. DO NOT PATRONIZE this crooked set of companies!!!! Let a company like this got out of business.

This is the worst booking service ever. I booked through them for a Marriott brand hotel. Upon arrival to my destination was given no rewards points for my stay. Also even though I'm a Platinum member, was unable to take part in my Platinum priveledges. Moreover, I tried to cancel a portion of my stay due to a change of business plans, I had to leave the next day, but I have yet to be refunded my moeny. I've sent them my flight itinerary and everything. THEY DO NOT SEEM TO WANT TO REFUND MONEY FOR SOMETHING THEY DID NOT CONTRACTUALLY FULFILL. I wil NEVER ever use this website again. It's better to pay a little extra and have Platinum rewards membership benefits, which includes SAME DAY CANCELLATION!

Long story short. I booked an event and transportation from aiport to hotel and back. Expedia screwed me out of both, and when I got back I was told everything was non-refundable. DO NOT HAVE YOUR MONEY STOLEN BY THESE SCAMMERS! schedule through someone else.

Booked two airline tickets through Expedia on Continental. They quoted me $855.40 for the tickets and I booked them. I did not get an email confirmation and called Expedia and talked with a "customer rep" in the Philippines who was not much help. I called Continental and got the confirmation number from them and they told me that the cost of the seats should actually have been $665.00, and the Continental agent mentioned that I never should have booked through Expedia. I called the Expedia "customer rep" number again; once again, hooked up to a nice person in the Philippines who spoke English but failed to understand what I was saying (OK, I am giving her the benefit of the doubt). Sent an email to Expedia and got back a message that they have NO RECORD of my ever booking the flight. Said I must have used another booking website. The Expedia record vanished, along with my $200. Since they have no record, I cannot very well follow up, can I?
This is a rip-off operation. Decide how much it is worth to you to find another way of getting screwed, and don't spend more than that number on Expedia and you will then not be disappointed.

Basically from the other reviews you should get the message by this point. But because I feel strongly I will still post this. Their refund policy and personnel are horrible and rude. My hotel wasn't as advertised. And how was I to know so that I could give the required 3 days advanced notice when it takes over 1 day to travel there?!! We were charged 3 nights stay and never stayed one second in our room. Save you money and buy AAA and get their discounts. We ended up staying the HILTON (yep, the Hilton) and had a room for THE SAME PRICE. But, we had the Hilton's own private beach, acres of landscape and entertainment every night, plus a great room with a wonderful bed. My only regret on this trip was looking to Expedia.com.

THEY SUCK!

I purchased a vacation package from Expedia and thought the total price for the package (which included taxes and fees) was the actual total price of the package. When I went to pick up my rental car from Budget I found out that the taxes and fees I paid were not covered in the taxes and fees I previously paid. I called Expedia who then tranferred me to Budget. That customer service rep then tranferred me to another rep who stated I need to call Expedia. I then (1/2 later) called Expedia and spoke with yet another customer service rep who read me a script of why the 12% of taxes and fees I originally paid did not cover the taxes and fees that I owed. What a pain in the rear! I just purchased the same package with Orbitz a month earlier and had no problems whatsoever.

Doesn't even deserve one star, but cannot provide a review without a rating.....Absolutely terrible customer service and terrible with refunds.....went on a trip, flight delayed, did not make it to destination on first night of hotel reservation. Called hotel, they were overbooked anyway and more than happy to say they would give a full refund for the night but said because it was booked through Expedia we had to call Expedia for the refund. Called Exedia, on hold for more than 15 minutes (cannot be done online and was roaming on my cell phone at the time). Was finally given a "reference" number and told I would have to call back a week after my trip to inquire as to whether I would get a refund or not. Got the invoice for the hotel when we checked out and saw the hotel did not charge for the one night we cancelled (as they said they wouldn't), however, Expedia would not refund the night because they said I cancelled too late (even though the hotel agreed to the refund). After researching, Expedia does not offer better prices, you can get the same rates booking each item separately (they simply offer one stop shopping which is definitely not convenient when your travel plans change!). If you use Expedia and have a change of travel plans DO NOT expect good customer service or a refund of any sort.

Expedia is a corrupt, monopolistic company. They scam innocent people, and they return higher prices in their searches than necessary using tricky filters. Not to mention, their customer service is sub-par. But at least they don't work with Shatner.

Enter Optifly. Optifly is a site that shows possible flight routes in Google Maps. I’ve never seen anywhere else that does this, and it’s pretty cool. You can even download the Google Earth plug-in and look at your flights in 3d. They aren't a ticket-selling site either, which makes them also a bit more trustworthy.

Actually, the best part is that Optifly shows low-cost carriers AND links to Expedia. It shows you all of the possible flight routes, and not just the ones that Expedia and Orbitz want to show you. Apparently you can save hundreds of dollars by using it to buy legs of a flight with a low cost carrier and then buying other legs using something else like Travelocity.

I thought it was cool, too, that they had also integrated city information for any connection locations. It’s a pretty neat interface, and I wish they offered direct ticket sales. Even as is, though, it seems like it would save a lot of time searching for cheaper tickets.

I thought it was a very helpful site and will definitely use it next time I take an international trip. The url is Optifly.com, and you don’t have to log in or anything. I would definitely recommend it, especially for international travel.

Expedia is a joke! My husband & I booked a trip to Los Vegas through them. And had gotten 2 tickets for a show on Saturday3/14/09. We also so had wrong dates on them. We were coming in about 6:30Pm on the 3/13/09, now why in the world would we do a show knowing we were getting in at that time. The show stared at 7:30PM, Los Vegas time. My husband had booked this trip a month before. Mean while when he got our tickets, that is when he notice the date for the show. So he called customer service & that was a big run around. We know for a fax that he put down the 14th of March. The hotel had gotten it fixed for us. Now we get this $50.00 gift card(Quantum Loyalty- reward scards) about 2 weeks after we get home. Ha/Ha another joke. We used it last night for dinner, it was declined(yes it was actived, the day before). Now we try at Wal-mart, same thing declined. So I come home & call the 1-1800#. No one spoke English, I was calling India. We will never use Expedia again. My husband travels alot also. I'm so upset with company, if I could I would give NO STARS to Expedia! Never again.......

Wish Zero Stars was an option.

I bought a cancelable trip to Hawaii with Expedia.

When I got there I became very sick and was put on a no fly order from the doctor.

When I called to change the flight expedia would not change it.

I reserved a hotel room then cancelled later that day. Expedia says they cant find the record of cancellation (very convienant) therefore they dont have to refund anything. I will write negative news about expedia on every website I can find. I am also closing my companies accounts with them. This company is a bunch of thieves and liars and hope they all go broke.

There needs to be a negative star rating

Terrible costumer service. Dont buy any of the waivers or flight protection because they are void. They make you pay all the fees up front and then you get a refund in 7-30 days. That is rediculous. If you are on vacation who is to say you have the money to pay those huge fees at that time. That is the point of the waiver. I would say that Expedia does not care much about its costumers and if I were you I would choose a different travel site to book through.

I have been travelling for years, and have never ever dealt with such underhanded, unethical, thieving creeps in my life!!!

I will not go into the long, still endless story of their deceptive advertising, hidden agendas, policies rigged to swipe your money and give you no standing.

To save yourself endless grief, frustration and anger NEVER EVER BOOK ANYTHING WITH EXPEDIA.COM. I have already contacted the Better Business Bureau, Department of Consumer Affairs, and I am in the process of filing a complaint with the Attorney General's office, and I am also starting a list of 'burned' victims to start a class action lawsuit against EXPEDIA. I will not let this company continue to act like a reckless and dangerous thief hiding under ambiguous policies. This company must be shut down.

Worst cancellation refund policy. Just noticed that Southwest is not charging cancellation fees. Expedia better do something about their policy or be prepared to lose a bunch of customers. I will never book thru them again, not only were their airline rates ridiculoulsy high, they could not even have a non-stop flight from Sac to LA., and of course once I discovered I was ripped off I was stuck with the cancellation fee. If you are only booking airline tickets alone, please stay away from expedia!

Don't want to give them even 1 star. What a fraud. They advertise that they can save you up to 50% off a hotel room and up to 30% when booking a flight and hotel room together. Not only did they not save me any money they gouged me almost $700 over what I would
have paid if I booked everything my self. WOULD NEVER USE THEM AGAIN!!!
BEWARE!!!

i love expedia!!!

This is what I wrote to Expedia. As you might expect, I received no reply at all.

"I am completely unsatisfied with Expedia. I booked and paid for a round trip flight, car rental and long term parking through you. My Expedia Itinerary says at the top that "E-Ticket purchase has been confirmed by the airline." On the day of my travel, Delta airlines had no record of my itinerary number but they did have my name. I got through security all the way to the gate - THE GATE - and the airline told me they had not received payment for my trip but would be happy to sell me a ticket at three times the price I had already paid you. Calls to Expedia were curiously unsuccessful. I had to abandon my travel on the spot and return home. This is where it gets good. I spent the rest of the day on the phone as Expedia blamed Delta airlines, and Delta blamed US AIrways (with whom I was traveling on my return flight) and US Airways blamed Expedia. Now, insomuch as I apparently never paid anyone, you'd think there would be no charges on my credit card. BUT NO! I have been charged $439.00 with the added insult of a $150.00 cancelled reservation penalty. Yet I was there at the airport, at the gate, waiting to get on the plane. I was ready and able to travel. I had an itinerary from you that indicated I had paid for everything and was good to go. Yet when a problem developed, Expedia was nowhere to be found and refused to help me at all. You just took your money and walked away. I have called customer service three times, emailed at least once, an have only spoken with people who have difficulty with English on poor phone connections, who simply shrug and say it's somebody else's fault. I feel you owe me a complete refund. I paid you, and yet you were unable to complete the transaction and unwilling to help me when the problem became apparent. It was a waste of time and a significant amount of money for me. Based on my experience with Expedia, I would be surprised if in fact if a human actually reads this, let alone does anything about it. I am considering contacting my lawyer."

Expedia's website somehow changed my hotel date from when I selected it until I go through the signup and login process.  It went from 12/14 to 12/31 somehow.  I sure didn't pick 12/31.  

So I called them immediately when they emailed me the confirmation and the long hold times and the customer service person who took 30 minutes to tell me "umm.. its booked.  what do you want?  it can't be fixed".   Argh.  So I asked for a supervisor which was another mega-hold.  I assume the first level of people are just told to keep the person busy until they hang up out of frustration.   I don't think I'd ever talk to a first level support again.

The transfer finally comes back with the first level person saying "its ok, I'll change it" and then hangs up?  I try to call back, hold again.  argh.  Will it get changed?  I doubt it.  So I wait on hold again.  Its almost like they're trying to screw with me.

So second call, supervisor is "busy" and I can hold another 10 minutes or give up or hold .. ok, 10 minutes further.. same situation.  Supervisor is busy and nothing is done.

TRAVELOCITY!!! Anything but this.  These people are pathetically bad.

To Whom It May Concern:

Please forward this to the technical Dept. I have not been receiving emails sent by expedia. This is verified by an employee who attempted it but thankfully got my flight itinerary by talking me through the aIRLINE WEB PAGE. tERSHA WAS HELPFUL AND i AM FEARFUL THAT THE PLANE TICKETS WILL NOT BE EMAILED TO ME IN TIMRE FOR FLIGHT. pLEASE INVESTIGATE. sOME EMAILS GET THROUGH BUT PRESENTLY NONE DO. mISTAKES WERE MADE WHEN A WRONG ITINERARY WAS SENT TO ME AND NUMEROUS PASSWORDS. pASSWORDS DO NOT WORK SO i DEPEND ON EMAIL EXPEDIA IS PRESENTLY INVESTIGATING MISTAKES BUT I NEED EMAIL CONTACT--PLEASE INVESTIGATE.

REGARDS,

MARY ERKMAN

I've used expedia with some success in the past for airfare but recently I used them for a 3 night stay at the hotel@ Mandaly Bay and a long weekend getaway with my wife at JW Marriott Camelback Inn. In both cases I had room problems. While the room at the Hotel was a 700+ sq ft corner suite for only $160 it had noise in the bathroom marble wall (lazy susan shaft for hotel staff) so they moved me to another corner suite...same corner type suite in another tower and this room had the same wall noise...obviously an engineering issue...spectacular room but the noise was annoying especially for trying to take a Vegas afternoon catnap. The hotel moved me to a 3rd room, interior king room and gave me a food/beverage credit stating this is all they could do because I used a 3rd party wholesaler to book the room.

On to Camelback...after the Vegas exeprience I was going to use expedia but Marriot website wouldn't confirm a smokefree king room for my weekend while expedia.com would and for a slightly lowere price than Marriott's website so I just figured expedia had bought or had rights to a book of rooms for some of their promo weekends. We get to Scottsdale and Camelback only has 2 queen bed room available (for our 25th wedding anniversary). Needless to say we weren't happy, Marriott staff moved us to an inferior room for the duration and weren't overly pleasant in so doing but I was beyond pissed off with them by this point. expedia has offered a $100 travel coupon for future use but I really told expedia support rep that I would be hard pressed to use their service again for anything because booking with expedia (a 3rd party wholesaler) makes you a 2nd class traveler, if that. One thing I want when I travel is to limit the surprises...expedia and others like them I believe write the book of surprises. The suite in vegas is a perfect example...great rate, and a spectacular room if the elavator shaft wasn't in the bathroom wall. The hotel staff said I was the only person to ever complain...I told them I don't think so and that's why this room is offered at a discount with the wholesalers...

I have purchased a vacation package with Expedia Vacation Waiver option. It tells you "You can change or cancel your trip for any reason prior to the scheduled start of your trip". Even if you read the fine-print it gives a first impression that you can cancel or change your package without losing money. However, when I called them to cancel the package, they responded that only the hotel was refundable under the Vacation Waiver and the airfare was not. Apparently, if your ticket is not-refundable / not-changeable according to the airline policy (which is often the case), Expedia Vacation Waiver will NOT cover its cost. You are going to lose the full value of your ticket. This is far not obvious from the description of the Vacation Waiver on the Expedia site. This experience costed me $600. So, beware.

worst experiance we ever had bar none! We took a vacation through expedia to Panima Beach Florida this last spring! Not only were we over charged but we made sure we had a handycap room! This did not happen and the room we got was shody at best! Althoufgh we paid premeium for it.
Never ever again! We learnt the hard way , please don't you make that mistake!

This company should be shut down and nobody should buy anything from them. I bought a ticket from them. The ticket was issued but there was no reservation on the airline. 8 hours phone call back and forth, no result. They are not professional people. Once they get your money, ask god to help you. Never again. If you ask travel professional, they will tell you the same thing.

Expedia refused to refund my mom the money of her and my dad's trip after he suddenly died 3 months before the trip. She tried to speak with multiple members of the company and was blown off each time. I refuse and I hope other people will refuse to use a company that has such poor treatment of its customers!

I found this site to be consistently good to me in their prices and flight recommendations. I had no problem booking a round trip multiple destination ticket at an affordable price from them. As long as you don't have any "issues" with your itinerary that requires you to make any changes, you will find this site to be a pleasant experience all around.

Please do not book a trip with Expedia. I booked a trip and had to cancel because the wedding was cancelled. I have lost sooo much money in their "fees." I was also transferred over and over again. I had to repeat my story to so many people. I was also hung up on. I paid for half of my trip-two thousand dollars, and was told it was not refundable-even with 10 months advance notice to Expedia.(I booked the trip a year in advance for my sister's wedding). I was stuck with ticket vouchers for Aloha airlines, which went out of business. I was told to call two different Aloha numbers and guess what? Their phones are out of service. I started to panic. Two thousand dollars is a lot of money to lose. Thank goodness I called my credit card company and they are dealing with it. I never want to deal with this kind of stress again. I spent hours on the phone with Expedia and nothing was resolved. What a waste of my time....

Expedia - 24 hours cancelation policy is a BIG JOKE. see http://www.expedia.com/daily/highlights/Expedia-Promise/default.asp

I made the reservation last night (10pm) a flight to europe in 2 weeks from now and saw the reservation mistake that i have made this morning. I called them to cancel. 2 of them told me it is nonrefundable, nonchangeable, .... 1 of them told me that i have to pay the fee for cancelation for the airline and for Expedia, since it is "special fare".. which noone can see when ordering. I regreted now big time to be a member of Expedia. It for sure ruined my trip, not to mention the $1300+ that I cant get back due to their "24 hours policy" and Expedia Promise.

Expedia, Screw YOU! 

*****PLEASE READ THIS*****
Recently, my boyfriend and I booked a trip to Jamaica through Expedia.com. Unfortunately, due to Hurricane Gustav, we had to change our itinerary at the last minute (the day before we were scheduled to leave). After 8 long hours talking to Expedia representatives on the phone, my boyfriend and I decided to change our itinerary to going to Los Cabos, Mexico. I spent several hours on the phone with a rep trying to change our itinerary last minute. I was informed that the hotel in Cabo was $418 more than the hotel in Jamaica. We also had to change our Continental flights. The rep informed me that the new flights and old flights were the same price, so we did not have to pay any extra money for the flights. We also were informed that we would be receiving a $300 refund for cancellation fees (we had the full insurance package). So, all in all, we would be paying $118 more for the trip to Cabo. This past Wednesday, my boyfriend came across something VERY unsettling. There was a $765 charge on his credit card bill from Expedia. I called to figure out where this was coming from. One of the reps told me that it was $418 for the hotel + $382 per person for the new flights - $300 refund = $765. I was NEVER told by the representative that the new flights were $382 more a person! In fact, she told me that the new/old flights were the same amount of money. I spoke with a supervisor in hopes that they would accommodate me in this matter, keeping in consideration that this situation is THEIR fault. She was INCREDIBLY rude to me - she even raised her voice. I am so disgusted by the lack of respect and class demonstrated by Expedia. We have filed a formal dispute with our credit card company and we are filing a complaint with the Better Business Bureau. Please reconsider your choice of online travel agencies - I do not want this to happen to anyone else. It was one of the most incredibly frustrating and upsetting situations I have ever experienced in my life. What was supposed to be remembered as a romantic getaway with my boyfriend has now turned into a nightmare.

Expedia is great at charging a fee for everything even thought they make a mistake you have to pay a fee to correct it. They charge your card now and refund what ever they want much later.

Is it possible to give a negative rating? I have been working on getting my refund for over a year to no avail. It was a legitimate trip cancellation done months before the actual trip (ample notice and medical letters were provided) and they said I had to deal with the airlines directly. So I did. The airlines refunded me the entire amount that they said Expedia gave them. Apparently expedia keeps a commission but Expedia claims it does no such thing. The airlines which refunded my money immediately (within two weeks of contacting them) has written me a letter delineating the amount they were refunding me and indicating that expedia keeps a portion of it and I need to contact expedia about the remainder of my refund (approx 500$). Multiple phone calls later, expedia's overseas customer service says they'll refund the remaining amount. Still nothing. I have sent them letters which are never responded to; emails are given a cursory apology and a note to call them, several phone calls and some over an hour long due to hold times, many calls conveniently disconnected, on hold for 30 minutes once and the person never came back...the list goes on. I will never use their service until their customer service is revamped.

Expedia is awful!!! My custodial son was sitting at an airport ready to come home after going to his father's funeral. The airline told him he did not have a flight. I talked to Expedia and they kept me on hold for 20 minutes just to tell me the flight was booked for the day before and that he was considered a "no show". They wanted me to purchase another ticket. I know that I had clicked the right date but either way I feel they should have at least offered a discount or just simply gave a $50 cancellation on the first flight but they offered nothing. I also knew that if I would have booked the second ticket with them that my son wouldn't have made it through security in time anyways because they were so damn slow so it would have just been another "no show". I told the lady on the phone that I would never use Expedia again and that I would spread the word about their horrible customer service and reservation accuracy. I am doing just that now. US Airways was offering a cheaper ticket anyways. Luckily, US Airways decided at the last minute to let him on the flight for free because they knew Expedia's reputation for screwing up flights "that is pretty bad". They also felt bad about his father's death... They even speeded him through the process to help him catch his flight. Thank you US Airways!!! Never book with Expedia... You will regret it...

About our experiance with Expedia.
We booked a non-smoking room at the Comfort Inn in Chilliwack BC. We had a late arrival and when we got there we were told our room was a smoking room. This was a disaster. We can not be comfortable in a stinky smoking room. All other rooms were booked and all hotels in the area were full. We had no place to go except to a camp grounds. We were told by the hotel desk clerk that Expedia had done this more than once to other people too. This type of service is what gives a company a bad name. Please explain to me how this happens apparently frequently.
travel@customercare.expedia.com

Charged me once and then put a 10 day hold on my credit card for the same trip - it was well over a thousand dollars. The trip is this weekend. The hold is still on my account. I have little funds available on the credit card that I use for business travel. It's a huge hassle for me and they say there is nothing they can do. I never had a problem with Travelocity and I travel frequently.

What pisses me off is that Expedia gets away with their sucky service, they're still doing well and still popular. It's only when you get screwed over that you realize how much Expedia really sucks. They extended my flight time from 7 to 20 hours, and then moved my reservation at a hotel from before a cruise to after the cruise. Who does that without telling their customer? They didn't even notify us. It was ridiculous. We were put on hold for hours, never called back, excuses after excuses were made. The whole point of going to a foreign country two days earlier is so you can ensure you get on the cruise. Who wants to be stuck in a country after the vacation is over? ROSEMARY PURDY needs to get fired. OR who ever was in charge of this whole mess.

They are the worst!! If you have any problems you will never get the same person twice. They hang up on you so not to have to deal with problems. They will book reservations but will not do anything after that!!! for your safety and sanity do not use Expedia!!!! They booked us with a return service that was on strike..they knew of the strike 3 weeks prior and never told us..

I use Expedia to get an overall view of all of the airlines, their schedules and prices at one time.  With the exception of Southwest, it prevents you from going to different sites. Once I choose which flight(s) I want...I go to the individual airline site and book it there myself.  I have found that if you use these "other sites", they have to make their money some way and keeping your money and paying for horrible customer service reps is how they clearly do it.  If we don't use them, they won't make money and they will fold.  As customers, we need to demand good service or we just won't use them. As for "money saving sites" like those, I always am leary because if it seems too good to be true, then it probably is.  Good luck.

NEVER USE EXPEDIA....THEIR CUSTOMER SERVICE IS SOOOOOOOOOOOO BAD. THEY ACCIDENTALLY CANCEL FLIGHTS AND NEVER WANT TO GIVE REFUNDS. THE REPRESENTATIVES JUST HANG UP THE PHONE IF THEY DON'T KNOW THE ANSWER..YOU CAN TRY CALLING AND CALLING AGAIN BUT THEY WILL NOT ANSWER THE QUESTION AND JUST HANG UP...THE WORST SERVICE EVER...THEY DO NOT EVEN DESERVE A ONE STAR RATING..HATE EXPEDIA!

Expedia does not deserve even one star for their handling of my issue, which, after reading others comments, my problem was not that severe. My issue with Expedia is that they are totally incapable of providing any assistance to a traveler when you are en route. I contacted them numerous times when I was involuntarily bumped from my flight and then again when my luggage was lost and received absolutely zero assistance and was placed on hold for extended periods of time. I was not a happy traveler and took my frustrations out on their agents. Expedia, and their employees are truly a disgraceful lot.

I stayed in an Expedia hotel where I had problems. I was supposedly issued a credit that was good for one year for $100. Somehow that credit is now a coupon with tons of restrictions. I am trying to book a hotel and use that credit however I have been hung up on twice, refused to speak with a manager 3 times and placed on hold for over 10 minutes. I have now called Expedia about 5 times and I am in no better place than before I called. Customer Service stinks. If you are purchasing travel everyone is very nice but when you have problems everyone is elusive and rude.

Great service until something goes wrong and you need to contact them. They are horrible to deal with if you have to cancel a reservation due to a general strike at your destination, and good luck getting the credit, even though the hotel may agree to credit Expedia. You'll have to call repeatedly, wait on hold every time, be promised that things have been credited, only to find they're lying to you again.

EXPEDIA.COM CANCELATION/REFUND POLICY IS A BIG JOKE! I BOOKED A FLIGHT 1 MO. IN ADVANCED AND THEN CANCELED IT 5 DAYS LATER. THAT WAS MID DECEMBER 2007. IT'S NOW END OF MARCH 2008 AND STILL NO SIGN OF MY REFUND. THEY TOLD ME TO GO TO THE AIRLINES MYSELF TO GET THE REFUND! WHY AND THE HELL DID I USE THEM IN THE FIRST PLACE. I THOUGHT FOR CONVENIENCE IN CASE THE SITUATION I HAD TO CANCEL THE FLIGHT, WRONG!!!!! DO NOT USE THIS COMPANY, IF YOU HAVE STOCK WITH THEM, SELL. PLEASE TELL EVERYONE YOU KNOW NOT TO USE THIS COMPANY. THEY ARE THE WORST AND NONE OF THE CUSTOMER SERVICE REPS CAN HELP WITH ANYTHING. "EXPEDIA, YOU SUCK AND I HOPE YOU CLOSE AND LOSE ALL YOUR CUSTOMERS". I'M GOING ON LIVE AM RADIO TO DISCUSS LARGE CORPORATION RIPOFF'S TO THE AVERAGE HARD WORK MAN/WOMAN..
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DO NOT USE EXPEDIA.COM

poorest customer, service overseas help, no customer service. Dont waste your money with this one.

The worst. I booked through expedia for a Sheraton (!!!) a king bed, non smoking. I got double beds, smoking. As everybody has already said, Expedia customer service is no help, worst of any major company I have worked with. Terrible. Never buy from expedia.com.

We were dumb enough to make a Hawaii package reservation with them. Then they started changing our plans, every time blaming Aloha Airlines. Today I was on the phone with some Sanny, who assured me that the flight from Oakland to Honolulu at 8:20AM on 12/20 is canceled by the airline, so that are trying hard to relocate us to another flight. Well, Aloha said it was not. It was just fully booked. And, obviously, it was not booked in time by Expedia, who probably sells more tickets that it has. And we did it about a month ago. And they did change our departure time and schedule too, every time adding a stop. What's interesting, when they were changing the flight back, and I objected, they said, okay, we managed to keep you on that flight. No they did not. They are a bunch of liars.

Don't book anything with these scam artists. If you have any issues expect to wait for over 2 hours on hold. Once they get your money it's adios sucker! I'm now trying to sort flights out that they screwed up. Insane.

DO NOT USE THEM. I've spent roughly 20 hours on the phone trying to deal with issues caused by their system. Today, I have spent 4 hours on hold and have yet to talk to someone who can help me. The first, they ripped me off by 1000$, the second they booked the wrong flight dates. No one is taking responsibility for the charges, Visa has cold feet about issuing a chargeback. This is a horrible experience. My advice if you are stuck dealing with them: *force* your credit card issuer to perform a chargeback on the transactions.

Don't book any "extras" through Expedia. The car rental that they included was an awesome deal--at first. Come to find out I had to pay over $200 in taxes and surcharges so the great deal was a scam. Probably in bed with the rental car companies anyway with kickbacks and cash deals or something. Also, don't rent from DOLLAR RENT A CAR. Also scammers. Must be managed by the same company as Expedia.

EXPEDIA ruined my trip and they tried to steal money from my credit card for an airline ticket they failed to deliver. Later I found that Big travel agencies like EXPEDIA have a lot of complaints. EXPEDIA is listed in the top ripoff link at the bad business bureau ( http://www.ripoffreport.com ) and has two "dedicated" websites due to poor customer support and lies: http://www.victimsofexpedia.com and http://www.expedianews.com .

I just launched a campaign to stop their unethical business practice:

https://www.thepoint.com/campaigns/stop-expedi-as-unethical-business-practice

Kind regards  

booked a trip from L.A. to Amsterdam on their website for 4 people, when the transaction was nearly completed got an onscreen message that the website was down for maintainance and that we should call them to complete the transaction. Long story short when we got to Amsterdam we found out we had purchased 8 tickets for the four of us and no refund