Just got back from my honeymoon and thanks to our agent at Liberty Travel in Cherry Hill, we had some really bad experiences. To start she sent us a "final bill" or what we thought was our final billing. Then she called two weeks later and said we owed $1700 more! Here she booked the flights too late and the price had gone up. Not only did she book the flights late, she booked completely different times then what we requested. But since we were so hectic with wedding stuff, we overlooked that small problem.

When we arrived for our honeymoon, we were booked for the wrong hotel. No one was available at Liberty when we called to straighten it out (it was Sunday and we were 6 hours behind Cherry Hill but you think they would have an 800 number for emergencies or something). We fixed the hotel error ourselves and left the travel agent a message. The next afternoon the travel agent still had not transferred our paid voucher to the hotel we were staying from the one we did not want. I called a second time. No return call. The next day I called twice and no return call (even after speaking with several other agents).

We finally got our travel agent on the phone after the FIFTH call to her (she did not return any of ours). She told us that the hotel we are staying at we would have to pay for ourselves (total $2300) and that she'll reimburse us for the other hotel. Apparerently they did not work with the hotel we wanted to stay at, so she just booked a different one for us even though that is not the one we wanted. Funny, she could have mentioned that 6 months prior. Or returned any of our calls! But she was unapologetic and rude. Here we gave her over $8,000 for this trip and she did not seem to care that a) she cost us more money by waiting to book flights b) booked the wrong hotel and did not tell us c) caused us headaches on our honeymoon and d) was making us put addtional money out of our pockets because she messed up. And she didn't apologize not even once. I think that and the fact that I left 5 messages and they were never returned were the most frustrating points (not to mention the additonal money).

Then our flights home were completely messed up. We did not even have seats reserved on one of them and she had connection times that were not even feasible. We had to re-do those ourself as well (which you guessed it, cost additional money).

Long story short - save yourself the headaches. DO NOT BOOK WITH LIBERTY TRAVEL. They are terrible. I wouldn't book a picnic with them. It's just a shame that we only get one honeymoon and Liberty travel put a bad spin on it for us and also cost us an extra $2800.

My daughter booked her honeymoon, at the end of May, to Dunn's River Falls in Jamaica through Liberty Travel in Poughkeepsie, N.Y. It turned out to be a very unpleasant experience when problems with the hotel arose. I communicated with Liberty Travel the first, second and the third days while she was at the hotel in Jamaica and told them about all of the problems and asked them to contact her and the hotel to resolve all of the issues. They NEVER called her, we were totally ignored. Upon her return she immediately contacted her agent at Liberty Travel in order to resolve all of the issues she experienced. Her agent was negligent in following through. Many many telephone calls were made by my daughter, promised responses to her problems came and went. My daughter even contacted corporate headquarters several times, they seem to be just as inept. She is extremely frustrated four months later. Liberty Travel does not want to accept any responsibility, all she hears are excuses. She paid them all of the money for her honeymoon accomodations, not the hotel. They do not stand behind their clients, they're only interested in taking your money. Bad Taste

I booked a trip at their waterbury connecticut location they billed me 600.00 a year after my trip said their employee who was no longer there made a mistake and they would take me to court unless I paid them 600.00. I t was some girl manager who called me. Don't give this company business you will sorry if you do.

If I could rate Liberty Travel less than one star, I sure would! Liberty Travel at Cross County Mall in Yonkers, NY has the WORST CUSTOMER SERVICE!!! Don't deal with these people...ESPECIALLY SOMEONE NAMED ANNA L. My girlfriends and I booked a trip to Cancun but couldn't go because of the Swine Flu outbreak in May of 2009. Anna, the agent with a total lack of customer service skills, stated that we were entitled to a "full refund" due to the fact American Airlines cancelled our flight. She made it seem like the refund would take place within 7 DAYS and had us book another trip with another airline to a different location. After stating that the refund should have come back to us within 7 days in the beginning of May, it was the beginning of July and we still didn't see anything. After calling several times and complaining and getting no answer, we called AA directly and it turned out that she NEVER put in a request for a refund for us. The manager (Elaina V.) got involved and she finally put in the request and we received our refunds THE MIDDLE OF AUGUST! So, had we not contacted them, they would have never refunded us and my 3 friends and I would have each been out of $350! People, with the internet at your finger tips, you are better off than dealing with these MORONS at Liberty in Yonkers, NY! NEVER AGAIN!!!!!!!!!!!!!!!!

I had really stressfull experince with liberty travel, booking my trip. First of all they overcharged me with the airline ticket. The agent assured me that they have special agreement with american airlines to sell tickets at a better price(I didn't know "better price"means "more expensive")Then, when I called them about the delay with the travel documents they called me back letting me know that there was a problem with processing the credit card(I never had a problem with credit cards). The agent asked for the same credit card number again. And during the booking I asked the agent to choose the airplane seats for me, which she did not do. She said I can do it later. I was trying to do it with the number she provided, it did not work. Then i called her back 2 times and then she sent me the right code to do it. By the way their office located at:
350 S. Grand Ave.
Los Angeles, CA
I know for sure that I will never be back there again!

Hi all!

Since this swine flu & Mexico news really started getting serious this past Tuesday, my fiance & I who are getting married May 29th (30 days!) decided to cancel our Puerto Vallarta, Mexico honeymoon. We booked back in Sept. '08 with Liberty Travel b/c when you google them you'll find that they are the "leaders in honeymoons". Note that I have never used a travel agent before, but I figured that a 10-day honeymoon would require special attention! It was also one less thing I had to worry about. I was told that my travel agent would take care of me, watch for good deals before my balance was paid, etc. Come to find out 4wks. ago I got this urge to go on Expedia, the normal travel assistance I use and I was heated when I found my exact trip, dates, times, resort, EVERYTHING was $1050 less than what I was paying. I called my agent right away, only to argue for 2 days before they would match it. They are SO ridiculous! I now am in a battle to get my trip moved to Jamaica, it has been nothing but stress and BS trying to deal with this. Don't buy that their insurance covers "everything", it covers illness, etc. but not the swine flu! I went into it very positive b/c I would never imagine that our President would be telling us "Do not travel to Mexico from now thru July 29th", and me not being able to get my money back. This is really ridiculous. There is much more to the story, but trust me go to Expedia or another travel website. I say Expedia b/c at least twice per year for the past 4 years I have not one problem with them. Does anyone happen to know Liberty Travel's corporate office number? That is how I can across this site, I've been searching for a corporate number all day. I won't ask to speak to the "manager" at the agency, b/c my agent is the manager! HA, what a joke! Hopefully I'll get it all worked out, but for now it's really hard to jump back in to honeymoon planning when this is the finish line before the big day! HELP!! Any reccomendations?

I booked my trip throught Liberty Travel and they were great. Every aspect of my trip was gone over prior to me paying anything, including my flight information as well as the view from my room. Some of the complains here have nothing to do with the agency...... how are tickets "barely accepted by the airline?" All of the trip was outlined in my paperwork, and for the pricing I found the package slightly cheaper online, but they not only matched that price, but beat that price.

For another trip that I booked with them, it was hundreds of dollars cheaper than it was online.

Overall my experience with Liberty Travel was great. There are many things that are out of anyones control that can happen. My flights were delayed on the way home, causing me to miss my connecting flight, but by no means was this the agents fault. Unless someone can come up with a good reason why it is the agents fault that the airline had a mechanical delay?

Read your contract before you sign it, and ask questions if you are not sure !!

If I could, I wouldn't even give them a star. Please be advised NOT to use the Liberty Travel in Paramus, NJ. They do not feel it is their obligation to advise travelers of warnings and alerts for traveling to certain parts of the world. They are strictly interested in making the sale. Also, in general, Liberty Travel does not have good prices. I would highly recommend EXPEDIA. They are available 24 hours a day to help you book your trip.

After reading the reviews on this site, I was hesistant about using Liberty Travel. But I wanted to save a few dollars also I've booked many trips before and I know about how much it normally cost me. When I first called I was quoted a price $600 more then what I saw on Expedia. It was the same flight and same resort. Even then the agent wanted me to upgrade for an additional $75. When I mentioned this to the agent suddenly I was put hold. When she returned according her they were loading a sale onto the computer just was we were speaking and the price is $10 less then what was quoted on Expedia. Later I learned they will always go $10 less then Expedia. Aside of the lie about the pricing I found them slow to return calls when I had questions, rude, abrupt and in need of some good customer service skills. Out of 5 stars I can only give them 2 because of the lack of customer service. I would advise anyone using them to negotiate, do your homework, call the resorts you are interested in directly and shop around.

Liberty Travel is going downhill! We have used them for over 20 years, then they merged locations, well none of the staff we would deal with was merged to their other location.. they were all fired!! We called the other location and were told quite rudely that we are to busy to talk to you over the phone about your trip. So we traveled the 30 miles to the other location and were treatly again like we were bothering them. I guess because we booked in our old store this new agent that we were given was not going to make any commission. At that point we cancelled our trip and demanded a full refund. The agent tried to charge us a cancellation fee, I would not stand for that. Needless to say after arguing with her and her manager we did get our full deposit back. On our way home we stopped at the local agency and discovered that they are very knowledegeable and we rebooked our trip there and at a cost of 500.00 less!

Please, nobody make the same mistake as I did! I got so "lucky" to have DEBBIE BOZEMAN, from the Neshaminy office, book my destination wedding. I was told she would take care of everything and I would have no worries. That was the biggest joke I have ever heard. I had over 20 people book through her, and not one person is happy with her "services." She did not call people back to answer their questions, she set the payment schedule for days she wasn't even there. She didn't take the money out of peoples accounts until she felt like it, and some had to call her and remind her to do so. I am leaving in a week and I still have no idea what room class I am in, because the wedding planner told me we are eligible for an upgrade and my travel agent should tell me all about it. I still am waiting for a call back for 5 days ago to find out what the hell is going on. Save yourself the stress and book it yourself, This lady is getting commission on more than 20 people and she didn't do a THING to earn it!!! I will NEVER USE LIBERTY TRAVEL AGAIN! Nor will anyone who I get to share my terrible experience with!

My wife & I went to Liberty Travel in Cherry Hill, NJ and they were very helpful with a trip to Hawaii. Did better in getting the first class flights than I could do, problem came with their Trip Insurance where we could not make a connection in SanFrancisco (due to flight delays) we had to stay in a motel for a night and fly couch for half the trip to get home, and the insurance company claims "not their problem". Don't believe it is Liberty Travel's responcibility or their travel agent, but their travel insurance really sucks and you pay dearly for the "service". I will not be dealing with "Libery Travel" anytime soon 11/19/2008

I would only book with a travel agent. My husband and I went to jamaica and was referred to Breezes Runaway Bay. We had a great time!! We had no idea where to go and our agent suggested this property and found a price I couldn't match anywhere else. The agent knew everything, including the restaurant names and we called many times with questions. She was always helpful.

For anyone reading these reviews, as a liberty agent I can tell you that these people are lying through thirr teeth. IF they did not like their flight times it is not the agents fault. All agents go over the flight times and make the client sign a contract stating that thoes are the times that the client wants. we do not issue tickets without clients approval. Second we are purchasing the tickets directly from the sirline, if the airline will not give them credit or vouchers for the tickets thats at the airlines dicretion not ours. We have nothing to do with that. people also need to realize the difference between ocean view and ocean front. View means you can see it, it doesn't mean it will be a huge vast view, you may need someone to hold your ankles while you hang out the window. However if you would like a huge sweeping view of the ocean that will be an ocean front, if you want the view you have to pay for it...bottom line don't complain that you had to pay more for a better view...thats just stupid. The complaints on this site are thoes of the people who I dread coming into my office as i know they will never be happy. Liberty agents are the best trained and qualified agents out there and we bend over backwards to help our clients, you don't like us thats fine, because plenty of other people do.

Liberty travel in North Dartmouth has the best travel agents on earth. They were so helpful when I was trying to plan my honeymoon. They suggested the Iberostar Grand in Playa Del Carmen and it was the most gorgeous resort I have ever seen. My agent took care of all my needs I didnt have to do a thing. I will always travel with Liberty.

STAY AWAY FROM THIS TRAVEL AGENCY!!!!! The Pembroke Pines, FL location
After 5 months of trying to plan a trip to Europe using the Pembroke Pines location we have given up on using them. Now we are going through the horror of getting the $15,000.00 back. No tickets, no reservations, just excuses.

Do not use this company. We allowed them to book a package for our honeymoon, and continue to regret that decision. The tickets they purchased were barely honored by the airline, on the way going and back. They did not give us the tickets we paid for and placed us on worse flights. Although the tickets had seat numbers together, my husband and I were given seats apart for an 8 hour trip home. The agency did nothing to help us before, during, or after the trip. In fact, they only thing they did was take our money. Please use caution if you use this agency, and prepare for the worse.

NEVER NEVER use Liberty Travel. Can't be worse. My wife visited there office in center city Philadelphia to buy a package to go to Miami. My wife specifically asked the agent that we want a hotel on the beach. She sent us to a hotel on the bay (no beach)- 30 minutes away from beach. I specifically asked the agent before we paid if the prices include taxes- she said yes. When we got to the hotel, it turns out that the prices are without the taxes- that was an additional $80 a day. When I asked the agent why the hotel had no beach when we specifically asked for one, she said "oh, the first hotel I offered had a beach, but you wanted the best hotel". What a silly argument.

Also, when I checked on expedia, the exact same trip was $500 cheaper.
The reason people still go to travel agents is to get good advice from professionals. The people I dealt with gave us terrible advise and made our trip (which I paid a fortune for) a misery. NEVER NEVER AGAIN WILL I USE THEM AND I DO NOT RECOMMEND IT TO ANYONE. I had to give them 1 for rating, but I would give them 0 if i can

Just got back from Vegas via Liberty Travel. We booked the whole package thru them for us and two other cples. We go to check in at the Mirage and they have NO record our reservation from Liberty.... Liberty forgot to do it even though we paid in full. They end up sending us to Tresure Island which is a bad version of Animal House... A complete disaster!! I have requested compensation from "customer service" so I have to reserve judgement to see what happens, I'll post the results after I hear something

I wouldn't use Liberty Travel if they were the last agents on earth. They screwed my wife and I out of $1,200. We paid extra to have our room on the beach. Well when we got there I couldn't even see the beach. There excuse was they said we would be facing the beach but not on it. Then why was I charged $1,200 more for the beach setting. Da

Liberty Travel on Kirkwood Highway in Wilmington,DE was extremely rude, cold, unhelpful and disinterested in helping me with my trip to Indiana. The agent had the nerve to say to me that I was lucky to get a rental car since "I doubt Fort Wayne gets many requests for rental cars."
I would rather stay home than use Liberty Travel.

My husband and I booked our honeymoon with Liberty Travel. We booked a four star hotel in Mexico and three days before our wedding were informed that we would not be staying at the hotel that we booked because of "problems" with the pool and we were moved to what they considered a "comparable" hotel. We booked and paid for a deluxe ocean view honeymoon suite with a full terrace and a king bed. When we got to the hotel that Liberty switched us to we found out that the hotel did not have any bathtubs - only shower stalls (and by stall I mean a small stall) and the actual room we were put in did not have a terrace and we certainly did not get an ocean view. We were actually placed in a room with sealed windows and moldy bathroom mats and towels - we did not get the honeymoon package we paid for. Our bathroom sink was outside our bathroom inside our hotel room!!! Also, Liberty Travel conveniently did not make a reservation for us - thankfully the hotel had a room for us. Needless to say we immediately called Liberty Travel but the office was closed and we called the next morning and were told that they would work on getting us a better room - long story short they did not help us out at all - I had to negotiate with the front desk myself to get a different room - something that was closer to what we actually booked and even that was well below standards. The second room had a terrible bug problem and the hotel staff actually walked in on us one morning without knocking in an attempt to exterminate the room while all our belongings as well as ourselves were inside the room!!! My husband and I never heard from Liberty Travel again. Once we got back from our honeymoon we immediately went to the office where we booked our honeymoon and were told that someone would get back to us - they never did and so I called them and asked for someone to get back to me and they never did. As a result of their failure to get back to me regarding a resolution my husband and I filed a lawsuit in small claims court and I am happy to say that we just received the decision in the mail that we won a judgment against them. I would never recommend liberty travel to anyone - my advice to anyone thinking about booking any sort of trip with them - RUN - DO NOT TRUST THEM. Also, I would like to point out that my husband and I went to the hotel we actually booked - I spoke with management at that hotel and was told that they had no problems with the pool and there was no work being done to the pool whatsoever - essentially the Liberty Travel agent lied to us. I tried to move to our original hotel but they were booked solid - which leads me to beleive that I was never booked at that hotel or liberty travel overbooked. Coincidentaly there were other couples staying at the hotel that Liberty placed us in who were in the same situation - they booked one hotel with Liberty and when they got to their hotel they found out that there was no room for them and they were switched to my hotel. Liberty Travel cannot be trusted because of their bait and switch practices. To this day I have yet to speak with or be contacted by anyone from Liberty Travel's Management.

Liberty Travel was extremely unhelpful, after suggesting an absolutely horrible hotel for my new husband and I on our HONEYMOON. We chose Tobago for diving purposes, and we told that our agent found an all inclusive package, with 7 dives! Awesome. A week later, she told us it was actually only 5 dives. Still great, we could tour the island the other day or two we weren't diving. When we arrived the the '4star hotel' it looked like a holiday inn. we asked about our dives, the dive shop was closed, and we were told that we only had three dives. The rooms were hideous, the dive shop atrocious, and we did not get to dive once with the all inclusive DIVE PACKAGE that we paid for in the seven days of our honeymoon. We called our agent on the morning we woke up on ths island and asked to have a lateral move to another hotel, coco reef, which was truly 4 star. she did not accomdate us and told us it would cost us an additional $1209, and she couldnt get us any dives with that! Needless to say, when we arrived home, we complained right away to the agent and Liberty Travel. She said she would handle this and that she felt so terrible. It is now 3 and a half months later, and corporate Liberty Travel just made a decision that they would refund us for the off site diving we did- $172, and give us $200 credit towards another trip! TWOO HUNDRED DOLLARS from a $4000 honeymoon destroyed! We are attmepting to negotiate, but corporate will not even hear us. We would like to go further with this- if you havea bad review of Liberty Travel, please contact me as I would like to go public with this- peck22@hotmail.com

this travel agent is so bad i dont know where to start. to start things off i called to set an oppointment and spoke with a nasty person named laura this was at the little falls nj location on rt 46 west. what a nasty woman this was. well anyways she said to come in. well my wife and i got there and what we thought would be a great feeling to finally book a vaction we been saving all year turned out to be nothing but a nightmare ever since we stepped foot in this location. we are a mixed couple im black an she is white. we waited awhile just to finally get an agent to help..but help wasnt the word we got..this is exaclly how the service went..no hello or greeting..what this woman said was sit down ill be back.( with an attitude) so finally she came back and said well where do you want to go. we said were not sure..she said well you have to know..we said this is why we are here for you to help us find a place to go..she said that wasnt for her to decide. so i said forget this have a nice day and we walked out.. turned out my brother went to another liberty travel down south jersey he is also black and they treated him like a crimnal..so if your black or have a mixed relationship i suggest you go elsewhere..we did and im glad we did..try apple vacations very nice people very friendly..great service.

I used Liberty Travel for my honeymoon to Hawaii, the agent was so helpful and made dinner reservations for us and everything! I usually booked on line before but I was nervous because we have never been there and I wanted it to be perfect and needed help finding hotels. My agent was Erika in east hanover NJ she was great!

25th Wedding Anniversary ruined!! Cruise Not informative. Poor service. I transferred this booking to another agency only to find out Liberty Travel agent (Rae) did not add properly and this will cost an additional $356.90 for me take this cruise due to her mistake. They knew about this mistake and never told me. I have a letter stating what I owe~~ contrary to what the cruise line has. This letter is signed by their manager Deptford, NJ office~Madeline~ Contacted corporate, these people have no customer service skills, ~Verley~ even laughed as I was explaining my problem to her. The hardest thing for me to understand is their lack of respect and treatment of clients. Buyer beware do not go to Liberty Travel. They did offer to take the cruise back from the company I moved it to. At that point I was so furious I cancelled the trip, hence went nowhere on my 25th. I do blame Rae and Liberty Travel for this. If you have that much trouble and upset before you even go,it is not worth going. I will tell whomever at every opportunity not to use Liberty Travel. Up to their corporate, they do not care. What happened to good old customer service?

I know that this web sight is an extremely good one. I booked a trip to Cancun with a few friends & everything turned out perfectly!