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American Choice Van Lines

Professional moving services. Local, Long distance, Residential, Commercial.
American Choice Van Lines
2098 Walsh ave
C2
Santa Clara ,  CA   95050
United States
Phone: (888) 872-5001
Claimed Listing Business owned by slavanin. Added on 03/02/2009
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26 Reviews

Tracy22
11/27/2009

American Choice Van Lines 5

I lost my job three months ago and it simply made more sense to move in with my parents to

make ends meet and it was very kind of them to accommodate me.Now even though I had sold

off some of the furniture there were some things that I simply did not want to part with. Like a

piano which was a gift from a very special person. I went with American Choice Van Lines

because they were reasonably priced but when they came to pick my stuff I was really worried

about the piano because I my apartment was on the third floor and I wasn’t confident that three

guys would be able to lift that heavy piano but they did and they loaded it into the truck with

ease. But it almost felt like I was holding my breath to see my piano again fortunately when it

was delivered to me it didn’t have a scratch on it. I don’t intend to stay with my parents forever

and the next time I have to move I am only calling these guys.

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Veronica44
11/26/2009

American Choice Van Lines 4

I was very happy with the service provided by American Choice Van Lines. Only one minor item was broken (a $11 clock), they picked-up and delivered on time, and I was called to verify that everything was going as planned. In hindsight I may have been able to find a lower-priced mover by using a moving broker (BEWARE), but the good service and professionalism outweighed pinching pennies. Based on my experience I wouldn't hesitate to use American Choice Van Lines again!

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hlee
11/19/2009

American Choice Van Lines 2

We used American Choice Van Lines recently for a move to another State. And I have to say that I was very disappointed. I took my time prior to selecting a moving company and thought I did my research, however very few items that have been praised in prior reviews were noted by me.
My first complaint would be the poor communication once the move in progress, such as them letting you know that they will be late or not show up at all that day. I had to initiate the phone calls to find out the continuous changes over a two day period. Also since it was the weekend nobody could be reached at their offices. They originally promised that they would be at my residence between 9:30 am - 11:30 am. After not having any contact with the movers, I initiated a call at 13 pm. This is when I was told that they were still in another state trying to make a delivery and might or might not be able to be there in the evening around 8 pm. Since it was pouring rain and dark out by then, and we were moving from an apartment on the second floor, I asked if it would be wiser to rescheduled for the next morning, so that the movers as well as us could get some rest and so we wouldn't upset the neighbors with a late night move. They agreed and stated they would be there by 8 am. So day 2 they in fact showed up on time and ready to go. Since everything was pretty much ready to go, the initial loading did not take up much time. However after the items were loaded I was informed that I now owed them an additional fee for wrapping the furniture. Which in the original quote the wrapping of the large items was included.
I paid them for the ahead of time agreed amount, and they left with the understanding that Monday morning we would have a delivery time, as well as the amount of the outstanding charges. Well once Monday came I again had to initiate the phone call to find out the information.
I was told that they really couldn't tell me anything until possible the afternoon of the following day. When I finally did receive the information, I was floored by the amount they noted the items shipped were weight as. We have moved many times with our family during out time in the Military and moved much more furniture and items, so in comparison to only moving a small one bedroom which was only partially furnished, the weight seemed extremely high. When questioned, we were told that this was what the truck was weight at and that we needed to pay the difference prior to delivery of the furniture. Our compromise after a 2 day discussion, was that we would request the full truck to be weight in our presence at the delivery location and then again once the items had been delivered to us. A date for the delivery was arranged and it appeared that all was good. Then at the last minute we received a phone call stating that the truck would be there a full day ahead of the discussed date and that this was the only opportunity to be able to receive our stuff. So we rushed and rearranged everything and made the time to be available. Once again the movers were late showing up, they showed up late in the evening, and then decided that the truck they arrived in was too large to enter the apartment complex. Therefore we now were responsible for an additional amount to rent a smaller truck or that we could have the items stored until we could pick them up ourselves at the storage area. We decided to pay the additional fees, and have our furniture delivered the next morning, we were promissed that they would be in contact by 9 am in order to give them enough time to secure a different truck. Once noon came around with no word, we once again had to make contact with the driver and he stated that they were having difficulty obtaining a truck. He promised to let us know when he was on his way to weigh the empty truck prior to reloading it in our presence and then deliver the furniture. Once again we had to wait for a call. By the time the call came in they were ready to deliver, the truck was already loaded and we were supposed to take their word at the what they said it weight. So the furniture was delivered the additional fees paid, and we then followed them back to the weigh station to weight the empty truck to note the difference. At which point we noted that we had been overcharged for an additional 1260 pounds of furniture. At a cost of $ 0.46 per pound that comes out to $579.60.That is quite a differnce. Also of course we found out that the initial weighing not witnessed by us, included moving personnel in the back of the truck for additional weight gain. So either way we were overcharged by even more than that, but of course we couldn't go back to proof it. So we were reimbursed for some of the difference, minus the charges for the additional weigh in.

So to make a long story short, be aware of what you are getting yourself into. Check many references, and research the moving company you are using. Make sure there is a penalty if they do not show up on the day promised, as for us we ended up with additional fees for Hotel stays, loss of work, change in travel plans, etc. Also make sure that they don't use unneccessary additional packing materials to upcharge you cost without consulting you first. And watch out for hidden fees and "set up situations". Be aware about how much your move might weigh so you don't end up paying for weight not yours. And make sure you have someone you can contact at the company after hours and on weekends that has some authority to make decisions.

I have to say out of all the moves we have experienced, and this one even be by far the smallest, we were very disappointed with the quality of service we received, and the poor communication. I would not recommend using this company and will not consider using them again for future moves.

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robin45
11/12/2009

American Choice Van Lines 5

American Choice Van Lines is the best moving company I've ever used. They moved me across the country, from the West Coast to the East Coast.
The movers showed up on time, with good attitudes, worked quickly, and they even helped me finish packing.
When I arrived at my new home, the movers had already been there, (a friend let them in) and I was very impressed with the way they placed my furniture and boxes in the new house. It made it very easy for me to sort through everything at the new house. They even put together my garage shelves just as they'd been in the old house, and with the same boxes on them. Nice touch!
Also, this is the first time I've ever moved where nothing got broken in the move!
I will definitely use American Choice again for my next move, whenever that may be.

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heikem45
11/04/2009

American Choice Van Lines 5

Guys from American Choice Van Lines saved my move! Extremely polite and friendly, the crew turned what could have been a stressful day of potential calamities into a success. When my estimates of storage and hauling needs proved to be significantly below my actual needs, Gordon saved the day by finding an extra moving truck, reserving extra storage space and providing additional moving time where needed. His crew even returned early the next day, prior to their other scheduled jobs, to help with moving unplanned items. I will use American Choice Van Lines for all of my moves, and will recommend American Choice to all of my family and friends.

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arnm
11/02/2009

American Choice Van Lines 5

I just wanted to write a quick note to thank you personally for your help yesterday. Your professionalism was greatly appreciated. Everything ran smoothly. As you well may know many companies contacted me with quotes but I chose your company because of your precise and prompt service. We will most definitely keep you on file for future moves both professionally and personally. Have a fabulous day!

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ricky667
11/01/2009

American Choice Van Lines 5

I have moved many times in our lives from many places, but never has a transaction gone so smoothly or kindly from beginning to end. In this crazy world at a time when "little things" get lost in the big monetary picture...I want you to know that your company and especially Alex who handled the onsite moving were absolutely wonderful! We thank you so much and if we ever move again (which I would rather have a "root canal" than do)...we will certainly call your company. We will continue to recommend American Choice Van Lines to everyone we know.

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KEND44
11/01/2009

American Choice Van Lines 5

I was slightly hesitant in the beginning but when these guys arrived, it was a totally different experience. I was slightly hesitant in the beginning but when these guys arrived, it was a totally different experience. I never thought that they will make it so easy. They took care of everything. It was hot and humid that day and it was late in the afternoon but these guys took each piece as if it was the first one of the day. I definitely, definitely recommend these guys for any and every move that you are thinking off.

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ashley662
10/31/2009

American Choice Van Lines 5

This was an arrangement by phone after finding you over the internet. The moving crew was excellent, on time and very helpful. They were professional. They were also very efficient. I appreciated working with American Choice Van Lines and would recommend you to others. I have already recommended you to my coworker! Hopefully in the near future you will be hearing from us for another move. Really great job - great crew. Thank you. Ashley!

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Andrew09
10/30/2009

American Choice Van Lines 5

I just wanted to take the time to let you know that I had a very good experience going through your company. I had American Choice Van Lines move my household goods and they did a marvelous job. Have never used a company like yours, where you load and unload, and I was very pleased with my move. All my household goods arrived in very good condition and the crew , was very helpful and also very pleasant people.

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satishhh
10/29/2009

American Choice Van Lines 5

The American Choice crew did a great job moving us from our two bedroom home in San Francisco to our new home in Salt Lake City. The guys wrapped most of our major and fragile furniture with moving blankets and also did a great job packing our home one day before the move. I personally recommend this company because I know what a great job they did.

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george45
10/28/2009

American Choice Van Lines 5

Very happy with how American Choice Van Lines handled our move. We first called American Choice Van Lines a few weeks ago they offered us a very competitive price for our move. American Choice also delivered packing supplies at our home for no additional charge. On the day of the move the movers showed up on time got right to work. We were very impressed with American Choice Van Lines.

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steve009
10/27/2009

American Choice Van Lines 5

We just used American Choice Van Lines to move twice in four months, and they were terrific both times. They moved our stuff from a 2-bedroom condo to storage in July while we waited in temporary housing for our new home to be ready, then they just moved our stuff OUT of storage and in to our now - ready house one week ago. In both instances, the movers were courteous, professional, and caring with our belongings. They also allowed us to request the same team leader from the first move for the second, and the continuity made a huge difference. Throughout this process, American Choice Van Lines was accommodating and communicative, and the price was quite reasonable given the level of service. I heartily recommend this company!

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jack866
10/27/2009

American Choice Van Lines 5

Very happy with how American Choice Van Lines handled our move. We first called American Choice Van Lines a few weeks ago they offered us a very competitive price for our move to Seattle. American Choice also delivered packing supplies at our home for no additional charge. On the day of the move the movers showed up on time got right to work. Delivery was smooth and quick. We were very impressed with American Choice.

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roiii
10/26/2009

American Choice Van Lines 5

We had a very large move which took all day with two trucks. These men were very professional and so polite. They made our day stress free. We did not have any damages at all. The office staff were very professional. Do not hesitate to use this company! Thanks American Choice!

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mattwer
10/25/2009

American Choice Van Lines 5

Trust the American Choice Van Lines. I had a recent moving experience with American Choice. They were totally pro. Got the job done, efficiently, correctly and worked very hard for us. I was concerned about the move because we were moving from a high rise building with limited availability to the elevator in CA and the same situation in Indianapolis. Your company completed the move out within the specified period of time for the elevator and had us in our new apartment in record time. My wife and I were very pleased with their speed accuracy and attention to detail!

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mikee78
10/24/2009

American Choice Van Lines 5

Thanks for the job that American Choice Van Lines did for us, and especially the dispatch department's careful attention. From start to finish, our move was a total success and easily set us up for a great start in our new home. We had what must have been a very complicated move, because we repeatedly needed to change our moving date. The moving team was friendly, courteous, and hard working, and the foreman was excellent at his job. We finished sooner than expected, with everything.

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kates4
10/24/2009

American Choice Van Lines 5

We just used American Choice Van Lines and had a great experience. Because our closing dates didn't align, we had a double move - once for our things to be moved out and into storage, and then out of storage and into our new house - so we needed good movers, but at a reasonable price, since we were basically paying double what we would have otherwise. American Choice was very reasonable and they got great revi, so we went with them (over Allied and United , because the cost difference was huge). We were thrilled. They didn't have storage space, but directed us to finding our own closer by and saving money, which we did. They didn't send email confirmation, which made us a little nervous, but I called to confirm and we were right on schedule. The movers were great, really friendly and professional, and they hustled. We would definitely use them again, and recommend them very highly. If you want good movers at a reasonable cost, American Choice is the company to go with.

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emily22
10/23/2009

American Choice Van Lines 5

To American Choice Van Lines: During our 3 different loadings and unloading, your moving staff were exceptional and extremely understanding of how much stress we were under. I want to give them the highest rating possible and dearly hope your management staff pays them what they are really worth, which is to say the top dollar for their category of labor. It takes more than strength to accomplish what they do, it takes cooperation, patience, and intelligence to work through sudden problems. Your crew director, Alex was exceptional and very helpful. Please know we are very thankful we had these two crews and the same director for the two events.

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Melvin50
10/22/2009

American Choice Van Lines 5

Thank you AMERICAN CHOICE for the excellent service and polite, hard-working movers you provided us with on our move last Tuesday. All was perfect, and we will recommend American Choice Van Lines to anyone we know who's in the process of moving. The guys arrived on time, started to work immediately, worked very hard and consistently, were polite, and were very careful with our belongings. In all the process we’ve had during this transition with the painters, carpet people, we had absolutely no problem with your moving service, and we wanted to make sure you heard a big THANK YOU from us!

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alimar
10/21/2009

American Choice Van Lines 5

I used American Choice Van Lines for my move from Santa Clara as well as my office move locally here in Fremont. Alex was exceptional in leading his team, who assisted his crew, while moving my stuff effortlessly. Not only were my moves done efficiently, but they also prepped all of my items and saved me time and headaches from doing it myself. I was also working on a tight budget and they gave me a good price; what else can I say? If moving is a service you need, you should use American Choice!

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alfredy
10/20/2009

American Choice Van Lines 5

My roommate and I needed inexpensive movers, and after reading the horror stories of those who used other moving companies, we went with American Choice Van Lines. They were right on time, extremely friendly and clean! They charged us a very reasonable rate per hour. They took the door off the hinges at the old and new apartments, as well as took the feet off our couch and armchair to get them through the doors. The total price was under the estimate they gave us to move a 2 BR 2 bath, which is fantastic. They don't have hidden fees and they even had blankets they put over our furniture (most companies make you rent furniture pads). I will always use them.

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Chris50
08/26/2009

American Choice Van Lines 5

I recently used them from North San Jose to Sunnyvale my entire home. Not only were they very helpful when I had first called, but also did a wonderful job of making my move stress free and just a great day. They showed up early and finished early as well. Everyone is very polite... and most importantly careful and fast... Not one problem at all!

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Hunter34
05/25/2009

American Choice Van Lines 5

American Choice Van Lines has the greatest moving crews I have ever seen. You have to see these guys work. They are very thorough on how they pack and very proficient. These guys individually wrap everything then pack it. Nothing was broken becuase of their exquisite packing! Thank you American Choice - 100% Professional moving company.

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Dougball
03/16/2009

American Choice Van Lines 5

Your movers were professional and polite, careful with our furniture, and extremely pleasant to deal with. They are honest, upstanding, straightforward, helpful, kind, and exactly the type of people you want to move your furniture. They are what movers should be. My experience with this company has been excellent, and I would not hesitate to recommend you to anyone who needs a movers. The company was professional, honest, and fair, and it was truly a pleasure to do business with you."
"Next time I need a movers, American Choice Van Lines will be the first company I call.
I will refer your company to any and everyone I know that needs moving services."
"I choose your company due to the outstanding references I contacted about your services and the manner in which they were done. I want you to add me to the list of very satisfied customers.

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beckybel
03/02/2009

American Choice Van Lines 5

I had a move with American Choice Van Lines. Movers did not stop working all day. They took very good care of our items; there wasn't a scratch on our furniture when they were done. This is a company that understands how stressful moving can be and they are there to accommodate you. I would highly recommend using American Choice to anyone and if I ever move again I will undoubtedly use their services again.



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4.85
average based on 26 ratings