RateItAll: The Opinion Network

i hate dell. they have the worst and most overpriced computers ever. their tech support keeps calling me a little girl.

I have a crappy Dell Dimension CPU and it stinks. My moms thinks im getting scammed at the computer shop where I bought this crapass machine, but after searching on the web, i think Dell is just crappy. Check out this link http://kennethhunt.com/archives/000886.html


Here are a few problems I've had with this computer:
1.My "combo" cdburner/dvd reader cant burn dvds. The good peeps at Dell decided to name it "combo drive" to confuse people like me who dont know much bout' computers. Not only it cant burn dvds, this stupid piece of crap struggles to burn cds!! How the f#*k can a company make a cd burner that cant burn cds?? And it wasn't a media issue, the cds I tried to burn were the recommended brand of cds.

2.Freezing and slowdown. I just got my comp. repaired this weekend and it still suffers through lag and lost internet connections.

3. As mentioned in the article in the link, Dell customer service is terrible. Basically they dont give a f#*k bout' your problems and thats a shame.

4. It seems like Dell pc's are built to fail. These stupid machines are built to last until the warranty expires.

5. My comp. crashed a couple of weeks ago and I don't have a windows 2000 cd to restore my files. So thats 55 freakin' dubs for Mr. Computer $. Repairman.

6. How do I back up my data?? The "nice" Dell customer service reps were not exactly helpful.

Loud and wont cool down properly. Customer service and support is horrible.

I purchased a Dell XPS machine nearly 3 years ago and customised it to be a top of the line gaming rig. I had a 9800XT, 3.2Ghz Pentium 4 HT, 1 Gig of Ram, a lot of HD space etc. Little was I aware until looking inside my computer after HL2, Far Cry, and Doom 3 started experiencing aliasing that Dell's have some of the most horrendous cooling systems on the planet. There was no selection on the website to purchase more fans, heatsinks, or water cooling systems. My computer would constantly over heat until the point my games were unplayable. If you want a great gaming computer make your own (it's not that hard) or purchase one from ibuypower.com.

I've owned a total of three computers in the past and my new Dell Dimension is the best of all three.

Dell has good warranties on their computers, you get a 4 year warranty and they have 24/7 technical support for dell customers only. The only thing that i had to replace on my computer so far was the mouse, it fell on my cement floor and broke, It had fallen before but this was the first time it had broken. I called customer service and they had one delivered in 24 hours time through Fed Ex. They also have alot of people working through tech support and it don't take you long to get through to them. I have only had 1 other problem with the computer besides the mouse being broke, and that was that I accidentally deleted something impt off of my computer and I could not fix it so tech support sent somebody out to my house the next day to fix it....Good customer service, however alot of the reps do have trouble understanding english and it is quiet time consuming if you have a problem with your computer. I dont have many problems with my computer so It's not a big deal for me. I do wish that their computers looked a little more stylish and updated though, Anyway altogether Dell has good quality computers at reasonable prices

Last year, for some strange reason, I hated Dells. I posted here, saying they were ugly, unreliable, and bad PCs. I typed that when I was going through a stupid phase. I've changed my rating and comments nearly a year after the initial post to say that Dells are actually very good. My dad has one since 2002, and although he's had a few small weird things go wrong, it's basically been a solid, reliable PC for over 3 years now. I still do agree that the chassis construction is very poor. The older Dells had better construction, but today, Dell's chassis is so poorly built it's not even funny. It would be good if Dell made their chassis the way they used to. Other than that, I give Dell 4/5 stars.

Extremely poor customer service and warranty compliance !!! And is it asking too much of Dell to hire American customer service reps who can UNDERSTAND AND SPEAK ENGLISH ?????

It's not how pretty the computer is that matters. It is what is on the inside. I have had 2 Dell's they are reliable machines, you can put together a gaming machine if you know what you're doing and you are willing to spend the bucks. If you just take one of their advertized specials you aren't going to get a super machine.

I got my XPS with scholarship money and got a free printer. I absolutely love it. Haven't had any other problems. The only downside is that you have to order ink online.

you cant upgrade a dell you have to get a whole new one built

What ever happened to that pothead Steven. The DUDE your getting a DELL guy?

I've had my Dell for 7 years and have never had a problem with it. Am buying a new Dell simply because I now need somethiing with more memory and speed.

very cheaply made. not good forgaming. often the cpu melts to teh heat sink! lots of overheating going on dell would make better heaters.

I own a Dell 8200 and have never had any problems. Dell lets you have your computer built to your own specifications, so if your computer sucks you only have yourself to blame.

DUDE MY DELL SUCKS

Gateway is the Best. I went through 3 dells at my job in 18 months. They are Juck. I have Gateway for my home PC and never had problems with it, and there coustmer support is A1 there call canter is in the US , Compared to Dells which is in INDIA.

I've had numerous problems with my Dell, requiring 3 trips to their facilities for repair. I waited as long as 3 weeks for one repair to come back to me. The last straw was when I was having trouble booting up into Windows. The troubleshooter first had me revert to a previous version of my registry. Next he walked me through a cryptic set of DOS commands that afterwards I found out removed my partition. It would have been nice to have been able to back up my data beforehand. I won't be buying another Dell any time soon.

Maybe not the worst computers, but dell has the worst service. You can not understand a word they are saying,

If you can't build your own this is a goood substitute, however, if you could build your own, wouldn't you like to save around 1000$. In other words, you are paying someone alot of money to assemble something you can easily do yourself.

Bought one you my son....Sweet!

Great computer!!!.....Too expensive...:(

Awful servivce. Awful computer. Awful company.

I love my Dell, I don't know why I didn't do it long before now. I have had it for a year and no problems at all. I just plugged in my mismatched set of accessories and was off and running. It has been a year now and I am still VERY happy.

I have had three Dell computers in 6 years. They work great for 6-12 months and then problems start creeping up. One of the three had a bad mother board from the get-go and though I tried and tried to get Dell to do something about it, I was forced to let it die and order a new computer. Why three? Becuase that's what my company insists on purchasing. On the up side - their Monitors never seem to wear out!

DELL products are good and the service is good. And the price is great. AND FOR THE LOVE OF GOD stay away from E-MACHINES !!!

Had this XPS450 since 12/99 and continue to be amazed by it's performance over the years. Practically no trouble. When it "slowed down" I added memory (from Dell), a simple process and worth every cent. Pretty much satisfied with the whole package and it handles all the software I've added to it without missing a beat. Dell service has always been there when needed. Just one minor glitch this spring ('03) when Acrobat failed me, Dell couldn't help, solved it myself. For the record, hardware I've added is an Epson Scanner and TDK CD/RW, both from Dell. Absolutely trouble free installations. Just bought a second Dell 12/02 for daughter...another super machine. Advice for XPS owners from experienced Dell techs, keep Windows 98 as long as possible.

It is now April. In November I ordered a Dell computer - The one that arrived had the Wrong CPU!, wrong Graphics Card!!, and Wrong Speakers!!! - I mean what else is there? It was the WRONG Machine!!! Next Dell billed me for the wrong amount, "corrected" for the wrong amount (twice) and 6 MONTHS LATER it is still WRONG. I have not received the correct bill yet. What a Nightmare! Trying to get a competent person to speak to at Dell has proven to be even harder than getting the computer I wanted!! SAVE YOURSELF – RUN AS FAST AS YOU CAN AWAY FROM DELL

Dude, YOU'RE getting a Dell! Dude, I'M getting busted with a big bag of dope! Best news item of the year.

sweet computer!!!

we got a dell a few weeks ago and so far it is a great computer. way better than the one we had before, and we got a free cd burner with it which was really great.

I got an 8100 series last year and it's great, especially the Tech support, it's unmatched to anyone out there.

Dell is the WORST company I have ever dealt with. Their components have been low quality, often needing replacing. The technical support has been even weaker. IF you should need to escalate an issue BEWARE! Immediately they threaten to go to their legal department. With Dell you need to have a lawyer on retainer. They threaten and are abusive to customers. STAY AWAY FROM DELL!

have an xpst60r i love it!

I want realiability in a computer. Dell has consistently delivered a reliable product. I use Dell at work and own Dell at home.

We purchased our Dell computer in December of 1999. As a first time computer buyer and USER I love my dell computer! It was easy to figure out how to use. Dell support was very prompt and helpful with their oneline support. I've reccomended Dell to all my family and friends when they go to purchase a new computer. I have to admit that the price could be a little steep, but it is well worth the price to get such a top quality computer. I have a brother in law that purchased a Compaq computer and he says that was the worst mistake he ever made. Now he's looking into the purchase of a Dell computer too.

Top quality for high performance. A name you can trust with all the support. Dell makes great computers for the amount of money they cost.

Because it's mail order, it is very affordable. Also, they have the best customer support I've ever seen. It is very easy to upgrade and superb components.

Quality computer. Doesn't crash that often. Have yet to take it to a repair shop.

A very good, affordable computer. One of the best computers on the market. A reliable work horse that you can use at work for massive spread sheets and can also process the latest, high demanding games at a blinding speed with near perfect resolution, with almost no modifications to the stock model.

Reliable, great tech support, customizable computer equipment.

If you can get your hands on this monster, you'll be set for years to come. Dell's current package clocks as the fastest PC chip on the market. Plus, Dell's fine workmanship, expandability, and 24 hour technical service are a huge plus for those not currently majoring in computer science. The only downfall is the hefty price that comes with add ons such as extra hard drive space, memory, CD-R, etc. Be wary of such options as they usually can be found elsewhere cheaper.

A good reliable computer. The components are good and so is the service.

We have these computers at work and they are great. Each computer comes with all basic and even some specialized software for use. Pricing is reasonable and comparable to other brands. Quick, easy to use and very convenient. No other computer had worked as efficiently as this one!

I have always loved Dell. I own the XPS and it's great. It never crashes on me, and it's really easy to use. Very powerful and easy to upgrade. Much better than Compaq, which always crashes.

Overall reliable and fast, but if problems occur it is a very hard system to troubleshoot. Dell doesn't do a good job of using standard drivers, which makes it tough to figure out where a problem is if one occurs.

The computer is still fast after putting in several programs. And, it's convenient because I'll always have access to a computer.

Dell's are the next best thing to Guilding your own computer. They tell you all of what you're getting...and they're easy to upgrade. High quality stuff.

Dell is still the leader in desktop computers. Best tech help by far.

I install many Dell Dimension XPS Series for kids. They are very easy to set up and run very smoothly. Their service is good too.

The Dell computer was very nice with all of the tech support and the high quality of parts used, but the price was too much for an average student.

Pretty damn fast. Good quality. I've had one for over a year and I've filled it up with files so now it runs kinda' slowly.

My family bought this computer about a year ago and it is one fine machine. The best part was how easy it was for my mom to purchase the exact computer we wanted online. The tower was accordingly upgradeable, and the upgrade will be relatively inexpensive. I personally was very happy with the sound capabilities of the PC. Windows is unreliable, though.

Great power computer. One of the best designed and integrated systems purchasable. Dell puts top of the line hardware and easy to use sofware so it can be used by computer extremists and newbies the same.

Great computer and great service. Rarely crashes and very fast and reliable.

You can't get much better than Dell. 1. You can pretty much configure the system any way you please. 2. Tech Support- Dell is constantly recognized as one of the best providers of serivice, although you will never need it. I have owned 2 dells and never once have I even had to call up the tech support number. 3. Superior Components- Dell only offers the best components. Even on the lower end models you get quality pieces that will last. There you have it Dell is obviously the best. Their prices may be a little bit high; however, you get what you pay for and in the case of dell it is a superior system. Now if only all other computer manufacturers were as good as dell.

Compared to the home built PC's, this computer has the advantage of service, but that is it. The software is minimal, and considering the average PC pricing, the computer is overpriced. Performance is relatively slow.

A good computer with great service. It never breaks down on me.

It's great! It's very powerful and fast. You dont' have to wait very long to down load programs. Good for college students as well as business people.

I believe that all Dell computers are lightweight, pleasant to work with, and full of opportunities.

I orderded one off the internet and it was great. I customized it at the site. It was shipped within a week.

I like the Dell XPS because it is fast and user friendly. It is cheap and lasts a long time. Strong and durable.

Dell computers are excellent because they are built to order. You can customize it yourself and put whatever components you like. This is not pre-built, so the computer runs well.

Great computer. Lots of options to choose from when ordering. High quality product that is definitely worth the money.

A Dell computer was the best thing I ever bought. I have had it for quite some time now, and I have had no problems at all. It still runs just as fast as it did when I bought it. The Dell staff was courteous and helped me purchase my computer. It runs all my games with ease and doesn't freeze, plus it comes with a lot of useful software. The computer is a great buy because the quality of the product is secure because Dell has a great service program and offers little hassle.

These computers are great. They are custom-made and are generally well-priced. The customer service is only moderately helpful however.

Dell is renowned for their quality PC's, and the XPS lives up to its billing. However, the high prices aren't perfectly justified, and the customer support isn't all that its supposed to be, as there are long waits for technical support over the phone.