Hello,

I am a returning member at 24 hour fitness. I've had a very poor experience since I signed up 3 months ago with billing and customer service which has resulted in monthly frustrating phone calls. I will be canceling my membership tomorrow and posting reviews on the internet about poor customer service and wasting my money at 24 hour fitness. My account was setup for auto payments so I don't have to worry about this problem and now I'm having to argue with your staff about late fees. To top it off, I will not get my last months payment returned because "it was required to sign up for a membership." What a waste of time and money!

Randy

Not clean at all. Smells terrible at night. The classes never change. I used to love this place, but it no longer gets the job done.

Women's restroom is DISGUSTING and a HEALTH HAZARD! Obviously the situation has not been elevated to corporate or local press, like Mike Turko, which it should be. The explanation I received by front desk personnel was that the cleaning crew consists of MEN only, and they have no opportunity to get into the women's locker room. Why then, which I asked staff, do they post placards that say the locker room is cleaned daily. Also, placards are posted stating sauna is closed 11pm-5am EVERY DAY for cleaning. The sauna has NOT BE CLEANED for at least 3 months and it doesn't take a rocket scientist to see the grime build up. The locker room will eventually combust which might be the best thing. If I were a women I would INSIST to see the men's locker room before joining and compare it to the women's. Potential members BEWARE!