givenssl 04/14/2009
Complaint Description:Problem Date: Feb 20, 2009 Purchase Date: Feb 20, 2009, I ordered the Memories Packet online for my son's graduation pictures on Feb 18, 2009. I paid the $55.00 and received an email confirmation of the order. The packet included (1) 8X10, (2) 5X7, (8) personalized wallets, (12) Thank you Cards and (12) Celebration cards. I received only (2) 5X7 and (4) non-personalized wallets. I have emailed, faxed and called this company numerous times over since Feb 20, 2009. I have been told several times that my order will be mailed to me and then I will call back when I did not receive the order only to be told again that my order will be shipped to me. Today, I was told that they sent six photos, same packet originally sent, to the school address and I still do not have the Memories Packet!!!
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