Has anyone checked their diamond to see if it is fake. Found out my stone was fake when I went to have it reset at another jewelers. I have put in a complaint with my bank, the police, and the better busines bureau.

Whitehall was hoping people would think they had no options after they purchased a fake diamond stone. But I refused to buy that. I sued them and won, even though my receipt stated "no returns". The judge thought it was outrageous that a major jewelry chain would sell moisanite (a man made diamond) as a diamond. I than filed by claim with the company's bankruptcy.

I also found out that my city has a program to reimburse you if you were cheated by a corporation and can prove it and were denied payment. So if I don't get my money back from the claim, I will be applying for this.

Check with your local Consumer Protection Agency. Here we have 4 years to file a claim (Los Angeles, CA). I showed all the actions I took to retrieve my money. I sent Whitehall headquarters a letter requesting a refund. I filed a complaint with the BBB. I filed for a refund with my bank.

DO NOT TAKE THIS LYING DOWN! If you are dissatisfied with your purchased, take action.

I have read the various reviews about Whitehall Jewelers and found that like most of you, I have had a horrible and embarrasing experience with dealing with Whitehall. I do not want to go into details about my situation, however, I am sending you a link to send your complaints to regarding your purchases. It is unfortunate that I purchased my jewelry from Whitehall years before the company went out of business, and just found out recently that the jewelry that I purchased was not what it appeared to be. It is not okay that just because the company had a liquidation sale, you believe that you got a "great deal" and that it is okay to be swindled. Check their mark-up price (not their "retail price") and find out if you really did get a "deal." Anywho, I intend on taking my complaint to another level, and ask that you follow up with your various complaints against the fiduciaries of the now defunct Whitehall Jewelers, Inc. Who knows..., maybe there can be a class action suit filed. I'm looking into it. Information regarding the sale, etc. of Whitehall can be found at:

http://www.reuters.com/article/pressRelease/idUS203 797+12-Aug-2008+BW20080812

Here is some additional information to help you with your complaint against Whitehall. First of all pursuant to the bankrupty act, Title 11, Chapter 11, Subchapter 111, Section 1144, an order of confirmation can be revoked for one of the reasons... fraud. Apparently Whitehall committed several acts of fraud, i.e., fake jewelry, bogus warranties, etc. Anyway, we missed the deadline to file..., but how about giving them hell!!! Send a letter, make telephone calls, file complaints, etc. with the relative parties. The lawyers representing Whitehall are Pachulski, Stang Ziehl and Jones, LLP, 919 N. Market Street, 1th Floor, P.O. Box 8705, Wilmington, DE 19899 (302) 652-4100. The address to the Bankruptcy Court handling this matter is 824 Market Street, 6th Floor, Courtroom 3, Wilmington, DE The Case No. is C8-11261 (CSS). The President and CEO of Whitehall is Michael Don. The company mailing address is listed as 125 South Wacker Drive, Suite 2600, Chicago, IL 60606. The original paperwork and all the bankruptcy information can be downloaded at:

http://chapter11.epiqsystems.com/docket/docketlist. aspx?pk=438f05e3-8b10-4bd2-a154-3d99fafa4b6d

I'm trying to prevent this company from reconstructing and doing more damage; so I'm obligated to keep you informed. Personally, they have phucked with the wrong person this time (smile). Look for further information in the near future.

I found the warrenty number for Whitehall. New is the company and they will send you out the mailing slip for free shipping. They look you up with your phone number it does take around two months. 1-877-338-7826. Good Luck

One of the bridal sets I bought set in platinum for under $400 had to be taken in the other day as my wife pushed it against something and spread the prongs, rendering the center diamond loose. Upon taking it in they had to give a rough estimate of the value for insurance purposes. The stone was a approx. 3/8 carat about VS1 clarity and they estimated a similar ring would be $2000. That wasn't even the best deal I found there. Goes to show there were some decent deals at the going out of business sale, just had to be looking for the right stuff and shopping smart.

I have the worst experience with them. My husband bought me a dimond ring there and a couple of months later when we took it to a jeweler to reset it in to a pendand we found out that the stone is a fake dimond. The size and weight of the stone is less than on the certificate and other characteristics of the stone prove that it is not a real dimond. It is a fake. I took it to 2 jewerly stores after that to get an apprisal and was told that it is a fake.
Could somebody give me an advise please what I can do about this. We bought it in November and just found out the thruth a couple of days ago. The company is out of business. What can I do?

Does anyone know what "N.E.W."'s phone # or contact information is? My husband's wedding ring was purchased at Whitehall 1 1/2 years ago. We also were talked into purchasing the extended service plan that would replace his ring if it ever "got thrown down the garbage disposal, etc." However, I never received any information about who to contact for repairs or replacement since they went out of business. Does anyone have this information and would you please be willing to share it? I tried searching online and couldn't find it anywhere. Thank you!!

My husband bought my engagement ring and wedding ring and we also bought his wedding ring there 17 years ago and I have NEVER, EVER had a problem with the jewelry or the company. As a matter of fact, I have never had to take my rings in for anything but cleaning. I JUST NOW 17 years later, am needing to take it in somewhere to have a prong fixed that I broke. I loved them and am sad that they are out of business!

I was also a manager for 2 different stores, and I loved my job. The person named "The watchful eye" is 100% correct about the white/blue tag story. A lot of the bridals and solitares that were being sold with white tags were beautful and certified.... if anyone was lucky enough to get an actual Whitehall piece before it sold out, they got a great deal. I think its sad that Whitehall, as well as many other companies, are out of business. I hope we have better times ahead of us.

Also, if you purchased a warranty on your jewelry, its still covered through NEW. They were offering warranties up till the end. If you're a Whitehall customer, your credit card can now be used at Ultra Diamonds, a different jeweler.

After being a store manager with Whitehall for over 3 years from 2000 to 2004, I can finally say something good about them. THEY'RE GONE FOREVER!!!!

The most overpriced, undervalued, lowest quality jewelry in the industry. I've been in the jewelry business for over 40 years and to this day am embarrassed to have been associated with them. Going out of business is the best thing to happen to the retail jewelry business in this country in decades.

And to those of you who pissed away your money on a "deal". just remember this....you have NO after-purchase support you would have from a legitimate jewelers....you have NO recourse if what you bought turns out to be garbage....you have NO body to complain to when you realize you've paid good money for stuff they could never sell at regular prices. And for all of you who bought a WHITE GOLD ring, when it turns YELLOW after a few weeks wear because the rhodium plated a yellow gold ring to appear white, who are you going to complain to? The majority of their jewelry was made in China and India, and is the worst quality workmanship and stone setting I have ever seen.

So again, the simple fact that they are GONE FOREVER is cause to rejoice!

i m trying this option to write review

we bought my ring in nov 2008 knowing the store was going out of business my expectations were not high,however we purchased a beautiful 3 stone diamond ring a $1200 ring for $600,its beauiful & appraised for what its worth,i realize they are out of business &hope i have no problems. so far so good

Does anyone know who to contact about previous warranties I purchased with my wedding bands last year? I want to know if I can be reimbursed or if some other company is taking over their warranties.

You guys are buying all these higher priced items from a store that is going out of business and now you guys want to complain about the merchandise not being good merchandise. What do you expect when you buy something from a store that is going out of business without a warranty. Stop talking shit!!!!!! You guys got a great deal and now you want to complain. GET OVER IT...

My nephew bought his girlfriend an engagement ring and presented it to her on Christmas day as a gift. After wearing it for two hours she looked at the ring and the stone had fallen out. They were unable to find the stone and returned to the store today and were told that nothing could be done since they were in liquidation. All guarantees are void. Listen up! DO NOT buy anything from them or any other store that is not on firm groundng during this recession. They may not be around tommorrow and you are stuck with junk or nothing at all. This is so unfair, buyer beware! I repeat "DO NOT BUY" anything from them. Go to a reputable jeweler who you know will be around years from now and will stand behind their product. Look at the reviews below and you will see what I mean. This company is crooked and out to cheat you with low quality workmanship and product.

My fiancee and I just bought my engagement ring set there and my soon to be husbands wedding band there. I know diamonds like the back of my hand, and I also know a good deal when I see it. I looked at the diamond through the magnifier as well before I bought it. I couldn't get any papers or certs on it because it was a "pre-owned" or "trade-up ring". I got a very good deal, I haven't had it appraised yet, but I have to spend 100 of my own dollars to have that done (which I am fine with)I knew that when I bought the ring. I'm pretty sure though that Whitehall jewelers wouldn't sell me a fake diamond, but agian I could be wrong. Although they have been around for over 100 years and not sure they were in the business of selling fake diamonds. Let's face they are going out of business!. I am shocked at the reviews I have read. THEY ARE GOING OUT OF BUSINESS!! If you have problems with your jewelry you must understand that they will NOT be able to help you. Again, THEY ARE GOING OUT OF BUSINESS! They want to get rid of their stuff. It is going to be your responsibilty to take care of it after you buy it. That is why it is so deeply discounted. You go in, you buy, you leave. It's nothing fancy, but if you want a good deal without all the muss and fuss go there and look around. They did however refer us to Helzberg diamonds if we had problems. Obviously we will have to pay them to have repairs made if the ring is defective. Overall it is not nearly as bad as people have said on here. You have to know what your getting into in the first place when you are purchasing from a store that is closing. Not much except your ring and a little extra cash in your pocket for the money you saved! My advice to people that have bought from them and had warranties through them: Go to another reputable jeweler and get it done there. Preferably by a local jeweler not a name brand store I.E. Zales, Kay, Ben Bridge...

It was the worst shopping experience I've ever met. I don't even want to give them a single star. They cheated about the discount and refused to give any diamond certificate. They even wanted to sell me the warranty for extra charge, without informing me they're going out of business. I decided to return it just in 5 minutes. They were extremely rude. They told me they were going out of business, and even if the diamond was fake, I couldn't do anything to them. Finally they gave me a telephone number for customer service which you could never get through.

Bought a ring at Whitehall's last week. We were told there was no one at the store that could re-size it because they are going out of business. They told us to take it to any jeweler and it could be sized. When I took to the jeweler, he notified me that the ring had already been resized and it had been a crapy job. I needed 350.00 of work done to the ring. I went back to Whitehall's to let them know they sold me a USED ring without disclosing. They could care less. "Sorry nothing we can do" If you buy here, know that they are packing up shop on the 24th. Don't forget you can always place a stop payment on your credit card. Call your credit card company and ask for help, Whitehalls won't!

My daughter and I were in the Whitehall store in Pensacola, Florida today (12/13/2008). The sales signs were showing 70 to 80% off. My daughter found a bridal set that she fell in love with and decided to purchase it. The rings were in a slot in the ring holder showing an original price of $2000.00 on sale for $532.00 with an additional 20% off. The sales girl came over and quoted her a price and she decided to buy the set. The sales girl's name was M. Mathis. Well, my daughter, being young, did not think to look at the sales receipt before she signed the credit charge. As we walked away she pulled the receipt out of her bag and noticed that she had been charged $795.00 plus tax for the rings. I told her we needed to go right back to the store and let them know about their mistake. We returned to the store only to be told that she had quoted the wrong price, that the acutal price of the ring was $895.00 with 20% off. I told them that was not the price quoted and that was not what was agreed upon. The manager was called over and she did some shady type of math and told my daughter that she could give it to her for $695.00 and then give her $75.00 off that. Well, I explained to her what the price quoted was and she said she could not give it to us for that price, then I asked why she wasn't being give the 20% off the $695 price. She stated that all she could do was discount it $75. Well, the total price, with tax, still came to over $700, so it was still much more that anything quoted or advertised. My daughter demanded a credit on her charge card.

I have no idea what type of math they were using. I told the manager they just bring the stuff to the register and charge what ever they want and hope that most people don't pay attention. I hope everyone is very careful when dealing with these people during this court ordered liquidation. This type of shady business dealing is why Whitehall is going out of business.

You people that are upset with Whitehall just don't get it. First off...don't be upset with the company or it's original mission...for they carried a complete line of budget quality items like all the big box jewelry stores do, but they also carried pieces that were unique and of better quality for those of us that understood the value behind the higher price. Don't be mad at Whitehall...be mad at the jokers at their corporate office that made stupid decisions, or committed unethical acts within the business environment. They're closing their doors and are in liquidation because of poor decision making...not because of the economy. As far as their current jewelry goes...realize that the majority of their stock is now pieces brought in from other sources, including jewelers such as Friedmans that closed their doors 8 months earlier. There's a lot of low quality jewlery out there that liquidators grab up, and need to "unload". Just because it says "Whitehall" on the store front, doesn't mean it was merchandise purchased by that company under it's normal business operation. In regards to the "HUGE SALE SIGNS" that you are seeing in the Whitehall stores, it's the marketing strategy at play. If you don't like this type of pricing strategy, then you probably don't appreciate any of the retailers that span our malls today. They're all using the same model, and often even share their corporate officers to boot! As far as the merchandise currently in the Whitehall showcases, if you don't appreciate the quality level currently being sold, realize you are dealing with Gordon Brothers Liquidation...not Whitehall. There is no Whitehall. Whitehall is dead. It no longer exists. If you do shop in a Whitehall store, and are fortunate enough at this late stage in the game, to find a piece of jewelry that was an "original" Whitehall item of better quality, buy it if you like it. Other than that, you are truly purchasing from Gordon Liquidation...not Whitehall. And give the sales associates a break. Most of them that have stuck around are doing so for the incentive pay promissed them. They are saddened by the going out of business sale event, and have nothing to do with the type of merchandise currently arriving to their store, nor can they conduct "jewelry tasks" and customer service like they would like to. Also, new-hire associates needed to staff the stores during the liquidation process are hard to find and hire under the circumstances...so if you find a clerk that is unknowledgeable, understand why. Just use common sense when looking at a piece of jewelry...if it's extremely inexpensive...there's a reason why. And if you are stupid enough to still believe companies out there are sincere when they tout 50, 60, 70, or even 80% off...then you get what you deserve. Trust me...even Macy's with there blow out one-day-sales, factors in their margins, profit stuctures, and revenue expectations when they place an over and above retail tag on their merchandise, only to accomodate a bogus sale. Case in point...let's see...Macy's plans a "sale event" for their customers. There's an extra 10% off on a chosen Wednesday. Then there's another 10% off if you show up between 8:00AM and 11:00AM. If you clip the coupon from the flyer during the "pre-sale viewing period the day before, you get another 10% discount. Then theirs the famous "friends and family" discount, which now spans just knowing an associate in the store to qualify you as "family"! The night before the sale starts, if you run over a squirrel during a full moon, they'll probably give you another 10% off! Is it any wonder they can still make a profit? Ever wonder why? Wake up people! Heck...even the manufactures do this! Where do you think "suggested retail" prices come from? They know to place a price on an item with discounting requests in mind. In your mother and fathers day...a 10% discount was legitimate...a true markdown...but those days are gone. "Caveat emptor" is now more than ever, a true phrase. And if you are looking for "a deal", if you shop by price, or if you enjoy haggling with your chosen jeweler, it's even more so an appropriate phrase. I suggest we all start shopping for value...not just the low price or the store offering the biggest discount. It makes me laugh when people expect high quality, tremendous customer service, and huge discounts all at the same time. People!...you can't have all three! That's marketing 101. (And retailers build their strategies in the same manner.) Another case in point...Tiffany offers exemplary customer service while demanding the utmost in product knowledge among their associates. They also offer TREMEMDOUS quality in their jewelry. That's the two aspects they choose, so don't expect a low price or discount game. On the flip side...Wal- Mart offers big discounts, while offering a fair amount of high quality merchandise on their shelves now-a-days...but customer service, (ot

Whitehalls sold junk jewelry and now that they are going out of business the Center Stone Lifetime warranty is not being carried over the to the third party plan administrator for those of us who bought the lifetime center stone warranty.
I have had accent diamonds and gems fall out and were covered no problem by the plan administrator however now that my center stone is loose I am told I am basically out of luck and need to find a jeweler in my area to have it repaired. Thanks a lot Whithall for sticking it to us once again.

Last evening my boyfriend and I decided to go ring shopping we 1st went to kays and I found a ring I fell in love with. We then decided instead of doing a payment plan for this very expensive ring we should shop around first to make sure it was worth it. Well we went over to whitehall because we saw huge signs saying 70-80% off! Well the ring was slightly cheaper than kays but def. not 70-80% off at all... anyways I got into the pricing with the sales lady the warranty would be ummmm like 100 extra dollars probably no more... I asked her if she could look and tell me the exact price she said I would have to call. So whatever I thought maybe ill just put it on my insurance and if something happens they will take care of it. Then I asked what size is the center diamond? She said its a total of 1 and 1/8th ok but what I asked was the size of the center diamond she just said that when I added it to my home owners insurance they would be able to tell me. Uhhh why am I going to buy a ring that I cannot return because your going out of business and just wait till my insurance appraiser tells me I got ripped off but oh well its too late you made your commission. Anyways I liked the ring and I asked her one more question could she tell me the cut, clarity, and color she said I really wouldn't know... THIS PLACE IS A JOKE!!!!! Their sales employees have no idea what they are even selling who wants to buy something like that?!

My husband bought 2 new rings 2 months ago from Whitehall Jewelers for my birthday. While I was at work, I washed my hands and after drying them I looked at my hands and realised that the blue gem from my ring wasn't on my setting...I had to panic!!
Thank goodness a plumber wasn't far away, he was able to get the gem out of the pipe...phew!
I called Whitehall Jewelers and they were no help at all, pathetic to be quite honest. They said that there was nothing they could do to repair it or fix it and that I'd have to go to some other jeweler to get it fixed. Which means I'd have to go out of my way, spend my money, which we already had done (buying 2 rings, never again!), find another jeweler and hopefully not have them charge an arm and a leg!!
Whitehall Jewelers suck, they screw you around, don't buy especially when they have a sale, it's bad quality, won't last!

Mr.T works security at Whitehall.  For every 8 hrs, he gets one gold chain link.

Write them ,they are liquidating! They dont even have a company anymore! Youre not going to get a response.

my husband brought my bridal set back in 2000 and its still in good conditions and still shinining more than ever. the diamonds in place and every where i take it to get it cleaned we would get a compliment
on the ring. if it's not that thier going out of business i will recommend a friend there

i was interested in buying an egagement ring from there since they have pretty good deals going on. I seen a ring that was a very good price and my girlfriend loved it. My only concern was that something would happen to the ring and i would be screwed or that the ring was a fake. Can anyone give me there input?

Right now Whithall Jewelers has a sign saying that they are going out of business. Well that would attract buyers because you think they will have great deals. Think again!! I have had my eye on a particular ring that I have been considering on buying. Two weeks ago they had the ring at regular price $499.00 on sale for $199.00. This is when they had the signs up for 40/60% off deal. Well when I saw that they had a sign up for 50/70% off that caught my attention. I wanted to go back in and see what the ring would be selling for now. Guess what? The same exact ring was now regular price $699.00 on sale for 349.00. Go Figure. I was outraged that they actually jacked the price up. I will be writting the company a letter of complaint. Buyerd beware! How true that statement really is. So buyers please think hard before buying something from them. Your not really getting that great deal after all.

I have bought diamond rings with life time diamond replacement guarantee (as long as I had them inspect it every 6 months). Now the store is out of business and liquidators are selling off inventory and staff were all mostly let go; no one can tell me what I can do to get their jewerly guarantees honored. Junior staff liquidators now hand out "N.E.W." phone number, but after calling them they say that they can not help. NEW says they only help the newest customer who purchased jewerly and paid for the new repair policy. They left long time customers stranded and pissed off.

DO NOT BUY from WhiteHall Jewelers! They are in Bankruptcy and will not guarantee any merchandise you purchase. I bought my diamond there in 2002 and did all the exams. The prongs were wearing and I went back on July 23, 2008 to have it checked. The salelady talked me into upgrading (spending $500.more) to a "better setting". They did not mention Bankruptcy or a service plan. 6 weeks later, the diamond fell out and is lost. I contacted the store, corp. office, BBB, a lawyer, and Consumer protection. NO ONE will help because they are protected under the LAW! So now I have a setting worth $1500. and no stone. That star rating should be a big fat 0.

They got some nice jewelry but I'd only shop there during special promotion pricing. I know of other locations that sells at a lower price of same quality product.

The only reason this company got a single star from me is because it doesn't allow you to give them zero! My husband purchased my engagement ring in December 2005. They didn't have my size in stock of course, so he knew he would have to wait until it came in, like most people do. They gave him what they called a "loaner" in the meantime. My husband is really weak when it comes to waiting, so he went ahead and proposed with the "loaner" ring. It was a size 7 and I wear a 4.5, so I had tons of string and tape wrapped around it just to keep it on my finger. We kept getting dates promised for my actual ring to come in and every time they would change the date and come up with tons of excuses. We wrote three letters to corporate and the manager at our local Whitehall (who was as helpful as she possibly could be) was on the phone with them taking notes on our situation at least once a week. We never got any kind of response from corporate after the letters. The ring didn't come in until March 2006...over three months after the purchase date! Our wedding date was in June, so it kind of cut it close, especially when there are so many other things to plan. They did give us a small discount, which was helpful, but I would've rather got a refund and purchased a ring from a store with much better customer service and etiquette. The only response the manager at our Whitehall store could get from corporate is that they were closed for Christmas...HELLO, I DONT THINK CHRISTMAS IS IN MARCH! Since then, I've had to have three of the smaller diamonds replaced in the ring and it's only been two years. The good thing is that repairs only take a week and I've never had a problem with that until now. We renewed our service contract on the ring for three more years in March 2008. We had no idea they had filed for bankruptcy until we went to the store in an attempt to get my ring refinished again and saw all the signs. This was extremely disturbing! We spoke with one of the employees and she gave us a number to call for our service plan (the company N.E.W.), saying that it would still be good until the date that it runs out but it will not be possible to get a renewal after that. Apparently, you're supposed to call the company, tell them your concerns, and they will send you a postage paid envelope to send your jewelry to them, then they repair it and send it back to you. So tonight, I called N.E.W., in hopes to get one of the postage paid envelopes to get my ring refinished. After a lot of confusion, the lady I spoke with said the system says that we purchased two different rings on the same day in March 2006, both different prices, but neither of them is the price we actually paid for the ring! The lady said that one of the rings has a service contract until March 2011 and the other ring's service contract ran out in March 2008. The only ring either of us has ever purchased from Whitehall is my engagement ring because we chose to get our bands from a much more reliable company (Helzberg--I definitely recommend them!). The lady at N.E.W. basically said there was nothing she could do for me because that's the only information she had, even though I had the receipts right in front of me to give her all the information. The only thing she suggested is that I go by the Whitehall store that we bought the ring from and try to get their records straight and then maybe they will be able to help me. If they can't do anything about it, I guess we're S.O.L. and the $128 we paid for the service plan renewal goes right down the drain! The only other plan I have is to hopefully find somewhere reliable that will reset the diamonds and allow me to insure everything after that has been done. We should have seen this coming a long time ago! This company is a disgrace and I am ashamed that we ever put faith in them!!

I've always had a positive experience with Whitehall until now. In Oct. 07 they had a restyling event so I had brought my husbands grandmothers ring in (it was missing the main stone and we wanted to replace it). I had a canary diamond placed in the ring and bought the diamond replacement plan. The ring came out beautiful!!! This June my diamond fell out I was devastated. I went into the store and the Mgr was nice and said not a problem you have the warranty on the diamond we'll get it replaced not a problem. Two months two weeks later mind you my ring was 1 month two weeks past due it came back unfixed. I was very Upset, the Mgr told me that I had to go through the insurance company myself it would just take a little longer to get my ring fixed. So I called the insurance company and they are refusing to replace my diamond saying that it's not thier responsibilty to replace the diamond. So now I'm trying to get a hold of Corporate to try and get my diamond replaced. Since my ring was in thier possession before they filed for bankrupcy and they still did not honor the warranty I paid for.

My fiance bought my gorgeous engagement ring in Nov. 07 from WHJ in AUSTIN, TX. The peeps there were great to us. No complaints. We bought the warranty and protection plan.

SO, my question is: with them going out of business what happens to my ring's warranty? This is a ring that NEEDS to be checked regularly to prevent diamond loss, so what do i do? are we S.O.L?! Can we take it to another store and get it covered on a different policy there?

I'm thinking that since my ring is a solitaire, I could probably buy a new setting from a different store and then have the loose diamond be insured there?

If anyone could please send me some suggestions or advice WE would greatly appreciate it!

~austin girl
amkeene@mail.utexas.edu

ps. We have been recently shopping at Helzberg and LOVE them!

HORRIFIC experience!! My soldier husband who was leaving for Iraq in 2 months purchased a vintage bridal set from the Mentor OH store and due to the small size of my finger (4.5) was promised a special order be delivered by our wedding date. Two days before the wedding we recieved the call it was in. Excited, we rushed to the store and were devistated when they presented us with an oval ring that had been sized from an 8 to a 4.5, not the special order we were promised. Due to the shape, the ring was falling off my finger. They had to send it back to the jeweler and have sizing beads saldered into it. We got the ring back late evening the day before the wedding. It was falling off when my husband put it on my finger at the alter! 2 mo. later my special order finally showed up the very day I was saying goodbye to my husband as he headed to Iraq. I wore the ring for less than 6 hrs and noticed a diamond had fallen out and another was loose. I took it back and the manager (Vince) refused to send another special order and only wanted to replace the stone. Another rep did the special order for me and when it was time to get the new one, i noticed the ring looked awkwardly similar. Vince had thrown away the special order and sent the ring to have the dia replaced. A 4th set was ordered and came back with a distinctively yellow center diamond and all different sized dia on the band. I complained again and they said they can not help me any further, i was to live with the oval band on my finger or take the one with the diff sized diamonds. On top of that, my ring had a loose dia. I could pay to have it fixed local or send it through the mail and wait 8-10 wks for it to be repaired. Horrified, i started crying in the store. 5 months after my wedding i am stuck with a ring that has a loose dia and a band that has all diff sized dia.

We had a great experience initially with them at the Escondido, Ca store, when we bought our wedding bands. Since we had a good experience there the first time, we decided to bring my engagement ring there (which was not bought from Whitehall) to have some adjustments done. Well, that was almost a month ago, and they have never called. We have had to call them every time and each time, they say the outside jeweler has it and they cannot get a hold of them. I have tried their main office and filed a complaint, but no one has returned my call. I am getting married in a little over a month and still do not have my engagement ring back. I will never deal with them ever again.

We LOVE the Cross Creek Mall Fayetteville, NC Whitehall!!! After searching EVERY jewelry store in three counties, my fiance' finally found the perfect engagement ring for me. We got an awesome deal on the ring and the customer service was INCREDIBLE. It's not often you enter a store and don't feel extream preasure to buy something, anything just because it's right for the store and not right for you. Every sales person in this store is wonderful (thank you thank you thank you!!!). I can't wait to go back and pick out our wedding set and anything else that tickles our fancy.

excellent product and service from the staff at the puyallup store. wouldn't shop anywhere elce.

TERRIBLE CUSTOMER SERVICE (5 times in a row) Boynton Beach Mall, FL. DO NOT WASTE YOUR TIME GOING INTO THIS STORE. Staff too busy talking on phone about where to have lunch, staff doses not acknowledge customer unless the customer approaches them, staff unsure of layaway policy, Manager Jim rude and does not care that staff are lazy and unknowledgeable. That must be why the store is always empty.

Modesto, California Vintage Faire Mall Location NEVER AGAIN -- NEVER! I cant believe the terrible service White Hall has. The store, "customer service" phone line and corporate office are all a JOKE! The mall store LOST.. Yes LOST my Husbands wedding ring. After 7 days of unanswered questions and unacceptable service from the store, we called "Customer Service". We were told that customer service cant "help us" that we had to call the corporate office.....! So we did- and of course got a voice mail. We left 2 separate messages regarding the loss of the ring and NEVER got a return call. This is outrageous. We have purchased 5 items from WH, with no problems, when your spending money on big ticket items such a s wedding rings they are more then happy to be friendly and knowledgeable. But as soon as they screw up-- everything come to a halt and you cant get anywhere with these people. They have no answers; no offering of a result-its absolutely horrific! I DO NOT RECCOMEND WHITE HALL, STAY AWAY from this unprofessional mess of a store!!!

My fiancee and I had a great experience with the whitehall, PA store at the mall. The sales woman was very knowledgeable, polite and helpful. My fiancee and I are fairly young (24), but treated us with more respect than absolutely any of the other stores we visited. We ended up with a gorgeous engagement ring/ wedding band set from the Imperial collection, and have had no problems at all with the band or the diamonds. I highly recommend this particular store!

Everything was great i got approved for 1500 bucks no intrest, the guy was very helpful and friendly the ring got back after being sent off mon an got back wed and its a really nice ring maybe it just varies on which one you go to i went to the one in hulen in fort worth tx the only bad guy was this guy who sounded kind of rude on the phone

This store is terrible!! My boyfriend bought me a two year warranty (thank God) but that obviously is not good enough, because when the chain on my necklace broke just two months after a stone on my pendant fell out, they told me they would replace it but that there would be a huge bump in it. They said that you chain would then not sit right and would probably break again. I was FURIOUS, I can't believe that that's the best they can do with my warranty!! NEVER buy anything from them!

At the Las Vegas Whitehall Jewelers in the mall my daughter send her ring in for an appraisel. They have no record of it. The saleman turned the computer screen around and showed us they had no record, whoopee, doesn't he know just a touch of a key can delete anything. They do not tell you to keep your paperwork, and my daughter has bought several things from this store. Unfortunately, without her paperwork she is out of an engagement band. He did not offer any assistance other than telling her that without the paper there wasn't much he could do. I hold Whitehall Jewelers and the appraisal store at fault. IF YOU PURCHASE FROM THEM, AND I WOULD ADVISE AGAINST IT, KEEP ALL PAPERWORK AND IF YOU DO NOT RECEIVE ANY PAPERWORK-ASK FOR PAPERWORK! I DO NOT WANT THIS TO HAPPEN TO ANYONE ELSE. ONE WOULD BE BETTER SERVED NOT SHOPPING AT WHITEHALL JEWELERS!

Melbourne Sq. Whitehall... This store and the regional who runs it, do not deserve any business from anyone in that area! I have watched that company get rid of every good and descent employee who truely cared about their customers over the years. They replaced them w/ unknowledgable, low pay workers. Not to mention, they have repeatedly fired and unfairly terminated people for being VICTIMS of grab and run incidents in the store, terminated single mothers and let a woman go because she was to 'Perto-Rican' for their image. I have spend thousands of dollars in that store, and I will never spend a dime in there again.

The reps at the WH were dismissive of my fiance, dismissive of me, did not keep their promise date for resizing, and were just generally inept at being professionals. How does the company stay in business? Extortion! They take your money and then don't produce.

Horrific "customer service" (if you can call it that) at 2 California locations (San Jose and San Francisco); multiple "customer service" personnel were incredibly rude on the phone and in-person (they actually hung up on me several times). After the chain broke on a necklace after 6 months, the company backed out on their own guaranty, saying that "there's nothing we can do - you should have purchased the insurance program". Of course, no one offered any "insurance programs" during the initial sale. Overall, a shocking experience; how Whitehall is still in business is beyond me.

About the Novi Michigan store. Me and my fiance decided to go into the store to do some ring shopping we went in the mid afternoon the lady there was kind of nice; however she was only paying attention to my fiance completely ignoring me and flirting with him...He was so irritated and disgusted he asked me if we could leave...I was so disgusted that I'll never go back...

I would NEVER recommend Whitehall to ANYONE! My fiance dropped his, soon to be, wedding ring off to be re-sized. When we went to pick it up the store was out of business, sold, gone from the mall where we brought our rings. And nobody called us to let us know that the store was going out of business and that they were relocating the ring. The ring is not even going to be ready for pick now because they have to do inventory because of the store move/ closing. WHY DIDN'T SOMEONE CALL US AND LET US KNOW THAT THE STORE WAS GOING OUT OF BUSINESS?!? We could've come in earlier to pick it up or picked a store that was closer than the one they shipped his ring to. What a terrible company. They should be more careful and thoughtful about peoples expensive, sacred jewelery. I wouldn't even give this one star if I didn't have to rate it. 0/5 stars.

They told me I would have my ring in 7-10 busness days, never called. I went back to the store to check on it, and then they told me "no more than 3 weeks and it will be here I know you need it before you get married". Then three weeks go by and no ring and no call again. So I again went back to the store on Saturday and told me the place the ring was comming from is closed for the weelend but assured me they would check on it first thing Monday morning and call me, I told them if they could just make sure they call me thats what is importain because If it would not be here in time thats ok but I need to know so I can make other plans about a ring. No call on Monday my soon to be wife goes into the store to talk to the mrg and all she says to her is sorry and she cant do anything about it because she did not know about what was going on and now she is at the tail end of this I will never again go to this store.. last time I knew if you a manager of a store it is your job to know what is going on in the store...

My husband bought my engagement ring at Whitehall 4/05 and then later we added my wedding band in the same style (8/05). I LOVE my rings, get thousands of compliments, love the people at the Whitehall we visit; however, I keep losing diamonds! It is a pave setting on both the engagement ring and bands and I did have them re-sized, but it is beginning to become a constant frustration.

After the fifth time the ring was in for service, the wonderful manager tried to get the company to make a new, original size 5 ring for me. Unfortantly, the company Whitehall bought the ring from does not make my ring.

The next step the manager suggested was a "fabrication" of my ring, where the jeweller detailed and re-set all the baby diamonds in the pave lines. I got it back in three weeks, it was beautiful! Two days later I had three diamonds missing.

I took it back again (for the 7th time overall) and when I got it back today, I only had it on my finger for 30 seconds, when I saw another diamond missing!

So they have it again... for the 8th time. The assistant manager was working today, he was equally as nice... he suggested that I switch rings, but nothing looks similar enough. I've cried over it several times. They've never been rude to be and I've never been rude to them, but I'm really really tired of not having my wedding rings and having to "miss" a diamond.

Next time, I might get a little more demanding.