HORRIFIC experience!! My soldier husband who was leaving for Iraq in 2 months purchased a vintage bridal set from the Mentor OH store and due to the small size of my finger (4.5) was promised a special order be delivered by our wedding date. Two days before the wedding we recieved the call it was in. Excited, we rushed to the store and were devistated when they presented us with an oval ring that had been sized from an 8 to a 4.5, not the special order we were promised. Due to the shape, the ring was falling off my finger. They had to send it back to the jeweler and have sizing beads saldered into it. We got the ring back late evening the day before the wedding. It was falling off when my husband put it on my finger at the alter! 2 mo. later my special order finally showed up the very day I was saying goodbye to my husband as he headed to Iraq. I wore the ring for less than 6 hrs and noticed a diamond had fallen out and another was loose. I took it back and the manager (Vince) refused to send another special order and only wanted to replace the stone. Another rep did the special order for me and when it was time to get the new one, i noticed the ring looked awkwardly similar. Vince had thrown away the special order and sent the ring to have the dia replaced. A 4th set was ordered and came back with a distinctively yellow center diamond and all different sized dia on the band. I complained again and they said they can not help me any further, i was to live with the oval band on my finger or take the one with the diff sized diamonds. On top of that, my ring had a loose dia. I could pay to have it fixed local or send it through the mail and wait 8-10 wks for it to be repaired. Horrified, i started crying in the store. 5 months after my wedding i am stuck with a ring that has a loose dia and a band that has all diff sized dia.

We had a great experience initially with them at the Escondido, Ca store, when we bought our wedding bands. Since we had a good experience there the first time, we decided to bring my engagement ring there (which was not bought from Whitehall) to have some adjustments done. Well, that was almost a month ago, and they have never called. We have had to call them every time and each time, they say the outside jeweler has it and they cannot get a hold of them. I have tried their main office and filed a complaint, but no one has returned my call. I am getting married in a little over a month and still do not have my engagement ring back. I will never deal with them ever again.

We LOVE the Cross Creek Mall Fayetteville, NC Whitehall!!! After searching EVERY jewelry store in three counties, my fiance' finally found the perfect engagement ring for me. We got an awesome deal on the ring and the customer service was INCREDIBLE. It's not often you enter a store and don't feel extream preasure to buy something, anything just because it's right for the store and not right for you. Every sales person in this store is wonderful (thank you thank you thank you!!!). I can't wait to go back and pick out our wedding set and anything else that tickles our fancy.

excellent product and service from the staff at the puyallup store. wouldn't shop anywhere elce.

TERRIBLE CUSTOMER SERVICE (5 times in a row) Boynton Beach Mall, FL. DO NOT WASTE YOUR TIME GOING INTO THIS STORE. Staff too busy talking on phone about where to have lunch, staff doses not acknowledge customer unless the customer approaches them, staff unsure of layaway policy, Manager Jim rude and does not care that staff are lazy and unknowledgeable. That must be why the store is always empty.

Modesto, California Vintage Faire Mall Location NEVER AGAIN -- NEVER! I cant believe the terrible service White Hall has. The store, "customer service" phone line and corporate office are all a JOKE! The mall store LOST.. Yes LOST my Husbands wedding ring. After 7 days of unanswered questions and unacceptable service from the store, we called "Customer Service". We were told that customer service cant "help us" that we had to call the corporate office.....! So we did- and of course got a voice mail. We left 2 separate messages regarding the loss of the ring and NEVER got a return call. This is outrageous. We have purchased 5 items from WH, with no problems, when your spending money on big ticket items such a s wedding rings they are more then happy to be friendly and knowledgeable. But as soon as they screw up-- everything come to a halt and you cant get anywhere with these people. They have no answers; no offering of a result-its absolutely horrific! I DO NOT RECCOMEND WHITE HALL, STAY AWAY from this unprofessional mess of a store!!!

My fiancee and I had a great experience with the whitehall, PA store at the mall. The sales woman was very knowledgeable, polite and helpful. My fiancee and I are fairly young (24), but treated us with more respect than absolutely any of the other stores we visited. We ended up with a gorgeous engagement ring/ wedding band set from the Imperial collection, and have had no problems at all with the band or the diamonds. I highly recommend this particular store!

Everything was great i got approved for 1500 bucks no intrest, the guy was very helpful and friendly the ring got back after being sent off mon an got back wed and its a really nice ring maybe it just varies on which one you go to i went to the one in hulen in fort worth tx the only bad guy was this guy who sounded kind of rude on the phone

This store is terrible!! My boyfriend bought me a two year warranty (thank God) but that obviously is not good enough, because when the chain on my necklace broke just two months after a stone on my pendant fell out, they told me they would replace it but that there would be a huge bump in it. They said that you chain would then not sit right and would probably break again. I was FURIOUS, I can't believe that that's the best they can do with my warranty!! NEVER buy anything from them!

At the Las Vegas Whitehall Jewelers in the mall my daughter send her ring in for an appraisel. They have no record of it. The saleman turned the computer screen around and showed us they had no record, whoopee, doesn't he know just a touch of a key can delete anything. They do not tell you to keep your paperwork, and my daughter has bought several things from this store. Unfortunately, without her paperwork she is out of an engagement band. He did not offer any assistance other than telling her that without the paper there wasn't much he could do. I hold Whitehall Jewelers and the appraisal store at fault. IF YOU PURCHASE FROM THEM, AND I WOULD ADVISE AGAINST IT, KEEP ALL PAPERWORK AND IF YOU DO NOT RECEIVE ANY PAPERWORK-ASK FOR PAPERWORK! I DO NOT WANT THIS TO HAPPEN TO ANYONE ELSE. ONE WOULD BE BETTER SERVED NOT SHOPPING AT WHITEHALL JEWELERS!

Melbourne Sq. Whitehall... This store and the regional who runs it, do not deserve any business from anyone in that area! I have watched that company get rid of every good and descent employee who truely cared about their customers over the years. They replaced them w/ unknowledgable, low pay workers. Not to mention, they have repeatedly fired and unfairly terminated people for being VICTIMS of grab and run incidents in the store, terminated single mothers and let a woman go because she was to 'Perto-Rican' for their image. I have spend thousands of dollars in that store, and I will never spend a dime in there again.

The reps at the WH were dismissive of my fiance, dismissive of me, did not keep their promise date for resizing, and were just generally inept at being professionals. How does the company stay in business? Extortion! They take your money and then don't produce.

Horrific "customer service" (if you can call it that) at 2 California locations (San Jose and San Francisco); multiple "customer service" personnel were incredibly rude on the phone and in-person (they actually hung up on me several times). After the chain broke on a necklace after 6 months, the company backed out on their own guaranty, saying that "there's nothing we can do - you should have purchased the insurance program". Of course, no one offered any "insurance programs" during the initial sale. Overall, a shocking experience; how Whitehall is still in business is beyond me.

About the Novi Michigan store. Me and my fiance decided to go into the store to do some ring shopping we went in the mid afternoon the lady there was kind of nice; however she was only paying attention to my fiance completely ignoring me and flirting with him...He was so irritated and disgusted he asked me if we could leave...I was so disgusted that I'll never go back...

I would NEVER recommend Whitehall to ANYONE! My fiance dropped his, soon to be, wedding ring off to be re-sized. When we went to pick it up the store was out of business, sold, gone from the mall where we brought our rings. And nobody called us to let us know that the store was going out of business and that they were relocating the ring. The ring is not even going to be ready for pick now because they have to do inventory because of the store move/ closing. WHY DIDN'T SOMEONE CALL US AND LET US KNOW THAT THE STORE WAS GOING OUT OF BUSINESS?!? We could've come in earlier to pick it up or picked a store that was closer than the one they shipped his ring to. What a terrible company. They should be more careful and thoughtful about peoples expensive, sacred jewelery. I wouldn't even give this one star if I didn't have to rate it. 0/5 stars.

They told me I would have my ring in 7-10 busness days, never called. I went back to the store to check on it, and then they told me "no more than 3 weeks and it will be here I know you need it before you get married". Then three weeks go by and no ring and no call again. So I again went back to the store on Saturday and told me the place the ring was comming from is closed for the weelend but assured me they would check on it first thing Monday morning and call me, I told them if they could just make sure they call me thats what is importain because If it would not be here in time thats ok but I need to know so I can make other plans about a ring. No call on Monday my soon to be wife goes into the store to talk to the mrg and all she says to her is sorry and she cant do anything about it because she did not know about what was going on and now she is at the tail end of this I will never again go to this store.. last time I knew if you a manager of a store it is your job to know what is going on in the store...

My husband bought my engagement ring at Whitehall 4/05 and then later we added my wedding band in the same style (8/05). I LOVE my rings, get thousands of compliments, love the people at the Whitehall we visit; however, I keep losing diamonds! It is a pave setting on both the engagement ring and bands and I did have them re-sized, but it is beginning to become a constant frustration.

After the fifth time the ring was in for service, the wonderful manager tried to get the company to make a new, original size 5 ring for me. Unfortantly, the company Whitehall bought the ring from does not make my ring.

The next step the manager suggested was a "fabrication" of my ring, where the jeweller detailed and re-set all the baby diamonds in the pave lines. I got it back in three weeks, it was beautiful! Two days later I had three diamonds missing.

I took it back again (for the 7th time overall) and when I got it back today, I only had it on my finger for 30 seconds, when I saw another diamond missing!

So they have it again... for the 8th time. The assistant manager was working today, he was equally as nice... he suggested that I switch rings, but nothing looks similar enough. I've cried over it several times. They've never been rude to be and I've never been rude to them, but I'm really really tired of not having my wedding rings and having to "miss" a diamond.

Next time, I might get a little more demanding.

I can't believe I have to give 1 star. If I had a choice it would be no stars. Had I reviewed this site prior to getting my engagement and wedding ring, I would have gone elsewhere.
Let me start with the customer service:
My husband and I bought our engagement and wedding rings at the WH store in Portsmouth, NH even though we live outside of Boston which is an hour and a half away. (We went to the store in Cambridge, MA, but they did not have the ring I wanted, and Portsmouth did.) The customer service THERE was fantastic! The employees were great, the manager was really helpful and nice. So, we bought the rings in Portsmouth, but had them delivered to the store in Cambridge after they got sized etc. When we went to the store in Cambridge to pick up the rings, the manager looked at us like we had three heads and did not want to give us the time of day. My husband actually had to ask him "You seem kind of busy, do you need us to come back later?" Turns out the rings weren't there, they were still in Portsmouth. Fine, we dealt with it.... a simple mistake. So, finally we get the rings and the way they sized them was terrible! The craftsmanship of the material that was added to the inside was a joke and they didn't even size them correctly. They were still way to big. But, at the time of pick up, I needed the rings ASAP as I was getting married in a couple of days.
Today, we went back to the store in Cambridge to see if we could order a smaller engagement and wedding band. (The manager at the Portsmouth store told me if the ring was still too big after being sized I could just special order smaller rings). The woman told me No, and that all rings come in size 7 and I would just have to add more material to the inside of the ring to fit.
Really, lady? Did you just hear what you said? "All rings come in size 7, never smaller." I started to question her about it, so then she called over the manager. I asked the manager the same question, and he said I COULD order it in a smaller size. So, what the heck was this lady talking about??? Here comes the kicker though...The manager tells us that he didn't want to order us the new rings because THEY would be out of the money since we bought the rings in Portsmouth. Nice. Real nice customer service huh? I wanted to rip the rings out of his hands and give him a piece of my mind! So rude! So arrogant!!
How is the ring quality you ask? Terrible! I read a comment on this page which blames the customer for not researching diamonds before they buy a ring. Fine, I agree with that. But, I wasn't looking for the Best ring possible, just a nice piece of jewelery that was reasonably priced. I love the style of the ring I bought, but the way they "sized" it was shoddy, and poor craftsmanship. Also, I've had the ring for 2 weeks and one of the diamonds has already fallen out! Yes, on the one hand I should have researched a little more, but on the other hand, as a paying customer, I should not have to worry about poor craftsmanship and diamonds falling out! I can't see how they can still be in business with all of these terrible comments.
Do not ever step foot in a Whitehall Jeweler store anywhere! Although Portsmouth had great customer service, they sure have a poor product!

My future husband bought my engagement ring from WH (Glen Burnie, MD). While we were window shopping, we received the best customer service from this store (and we went to each store within the mall and other local malls). As we weren't looking for certified diamonds, we had set our expectations to average for ring shopping.

I wanted something unique and I was able to find it at WH. The ring is beautiful and has an amazing sparkle.

Today, after wearing the ring for about 2.5 weeks, one of the itty bitty channel diamonds fell off (I dropped the ring on my desk). I called the store where the ring was purchased and there were no questions asked about replacing the diamond. When I arrived after work, the manager was still there (the same one that assisted us when we were ring shopping AND remembered us) and the look on his face when I told him about the lost diamond showed sincere shock and immediantly took the ring, without any questions as to how it became lost) and placed a repair order (and resizing as the ring was about a 1/2 too big) and had it sent for express serivce.

Yes, I know no diamonds are suppose to fall off the ring, no matter how big or small and that would hint as poor craftmanship and quality. But, given how much I use my hands throughout the day, I knew it would be sooner or later that something would happen; plus, given the ring that I chose, it was pretty much a guarantee.

Overall, my experiance with WH has been amazing. I am sorry to read about all the negative experiances others have read.

I shopped Whitehall Jewelers last year and regretted it also. I bought a few items there because the sales person represented them selves well and presented their merchandise as quality. Well, needless to say. One of the items, a money clip, had the tungsten strip pop off. When I went back for an exchange it, the manager told me it was due to abuse. Now how can you abuse a money clip? I guess my twenty or thrity bucks was too much money for it to hold! Beware of the Arundel Mills, Maryland store.

I got a diamond ring for Christmas and the diamond fell out Feb 1st. They would not fix it or return my money. BUYER BEWARE!!!! Never under any circumstances should you shop here. It is very sad. I loved the ring and it was something my husband saved for over a long period of time.

This is the first time I have ever left a rating of any kind. That tells you how strongly I feel about this. My heart is broken.

If you are an owner or manager reading this-You should be ashamed!!!

11-10-07 I would not do business at whitehall jewelers in Eastridge Mall, San Jose, Ca.
The manager gave me a discount on the purchase of platium earring. I return within 3 day, the same manger who was nice the first time, starting bitching that they can't accept the return because he gave me a discount. Nothing was stated in the receipt nor was its posted at the store. In the end, I got my refund after 30 min of argument over the details. Long story short, they care about your money, once you hand it over to them, you on your own. Word of advice, check for written return policy before purchase, that what I learn through this ordeal. Oh, they only accept return at the store you purchase only, what a bull of crap.

I worked for Whitehall Jewellers and loved it so much that I decided to transfer when I moved. The store that I transfered to was completely unorganized. I can't even count the times that a customer's jewelry was lost in repairs, and I only worked there for about a month. Also, when I started working at the new store I found out that I was only getting paid minimum wage. I asked for a raise, and when they wouldn't give me one I quit. It was horrible to me that they wouldn't fork over a few bucks to keep me when they were paying five dollars an hour more to an employee that didn't even know about birthstones. I would have worked for free at my previous store. The Manager and District manager were both great people who actually cared about their employees. But, my point in writing this is actually to explain what happened to me after I worked with Whitehall. After transferring,I never recieved my final check from my previous store. So, I called the Corporate Office to try and get it reissued. When the lady in the payroll department answered the phone I was almost sure that I had the wrong number. I was greeted with a "Hello?!" by a lady that was either chewing gum or eating, and in the background I could hear that she was listening to music. After finding out that it actually was the Whitehall Payroll department I told her my situation, and that I needed my check reissued. Then she got upset with me because I didn't know the exact date that the check was issued and she started raising her voice. I told her again that I had never seen the check. She yelled "THEN YOU NEED IT REISSUED!" I told her that I said that in the first place. (I had used the word "reissue" at least three times in our conversation, but she obviously wasn't listening to me or wasn't able to because she had music going). After being yelled at I politely asked for her name and then hung up. I made a complaint about her later that day. The lady who took my complaint was polite and helpful, probably because she was used to hearing the same complaint. It took me about a week to call again, after being treated so badly the first time. This time I asked for the Manager of the Payroll department. She told me that she would get my check to me in about a week. I e-mailed her when a week had passed and she replied saying that she was sending it to my store that day. I went to go pick it up and all that I had at my store was a commission check. It's been about two weeks since I got that e-mail and my store still doesn't have my check! I've called her, left messages, and e-mailed her and she still hasn't tried to contact me back. I'm starting to think that I'll never get paid for the hours that I worked months ago. If anyone is thinking about working for Whitehall don't do it. They have no respect for their employees. And if you're on here complaining about an employee that wronged you, don't worry about karma, because they already get treated like trash.

WhiteHall Jewelers, as a whole, really sucks! Something has really changed in their business and quality philosophies. I had purchased several high-ticket pieces from a store (one of the many store locations that later closed), and I have made a few legitimate complaints regarding product quality, craftsmanship of sizing, and customer service. This company does not know how to return phone calls from customers, and (check it out for yourself) the company will not provide any corporate contact info (addresses, phone #'s, or internet addresses) for legitimate contact purposes. My best advice is buyer beware! Stay far away from WhiteHall Jewelers. WhiteHall Jewelers will undoubtedly go the way of the dodo bird!

this place gets less than zero stars, if that is possible. Please understand I am not the kind of person that complains or that would find much in life to take the time to write a negative review about any one or thing-but my experience at Whitehall Jewelers was so so discouraging I saw this opportunity to share with others in hopes of deterring any further harm by this unethical, unprofessional company. I dont know what it is with them. I initially wanted to give them the benefit of the doubt as I do to anyone with whom I have never had a previous relationship.

I brought in an expensive watch ( expensive to me a college teacher, the watch cost me 1500.00 4 years ago- I love it and it is the only real piece of jewelry I own) to be repaired the last week of July 2007. I had broken the stem accidently. I was told by several jewelers that the watch was Swiss made and may be difficult to repair. So I shopped around getting as much info and knowledge I could about this process. I wandered into Whitehall and Ed, the manager was watching over the new sales-gal and me as we discussed the future of my watch and it's repair. He stepped in 5 or 10 minutes into this and assured me he had a watch repair expert that could take a look and at least give me an estimate within 4 days. I thought that was reasoable, so, on this Sunday afternoon in July, I left my watch with my receipt promissing me a call about the estimate, no later than the upcoming Thursday.
That day came and went with no call or email or any communication from Ed, the salesperson, or anyone from Whitehall. The next thursday came and went,still no call and finally I called them-mind you still giving them the benefit of the doubt, asking about my watch, in fact I even commented that perhaps it was I who had missed their call, and not they who had failed to call.

Ed said, without apology or even acknowledging error on his part that they were still waiting for response from the watch repair man. I asked if it was common for the two to not communicate for over 3 weeks. He said sometimes. He assured me he would call the jeweler that day and call me back.

It is now September 24, 2007. Still I received no call or communication from these people. I went into the store today. Needless to say, I was not happy, I was at best cooly polite. Ed was not there, the salesperson had no idea where the watch was, where my paperwork was...nothing. I asked for the address of the jeweler so I could go pick it up myself. Not one person in the store knew the location of where they send their jewelry for repairs. DOes that sound he slightest bit odd to you? Let alone kind of frightening?

You give a business your personal property- put it in their care as a "baylor", I believe the legal term is, and they have no idea where they send it???

"Ed is sick today" I spoke with Ed and asked him for the address. He told me it was in the Spectrum Mall in one of two stores.

At that point I had had it. I just said loudly and clearly, "What time can I have my watch TODAY?"
He said, "Later this afternoon".
I replied, curtly, "thank you". And let the phone drop and walked out. I know, pretty immature of me. Im only human, I hate feeling like I am being shuffled around immaterially and without thought. I respected them enough to leave them my property in good faith that they would care for it reasonably well- not as if I am anyone special nor un-special. Just a customer who wishes to pay good money for a service reasonably well done. With, perhaps a certain amount of basic human reciprocity of mutual respect and common manners.

It is nw 4:18pm on sept 24, 2007...Havent heard from them yet...whaddya think? SHould I go back?

Sam

I purchased a ring on labor day; I was misquoted on the price, charged $100 to have it set in yellow gold(and was told I would not get the white gold band back even though I paid for the yellow gold band)When I went to pick the ring up it had a "hard water stain on the prong" they said. So we sent it off again. It came back beautiful however the yellow gold band was warped. Needless to say I have made three (3) trips to get my ring and I still dont have it!! Execellent prices but I will be getting my money back on my fourth trip back. (CONSIDER ALL OF THESE REVIEWS, I'VE BEEN THERE, WISH I HAD KNOWN ABOUT THESE REVIEWS EARLIER)

I recently worked at one of the whitehall jewellers in Illinois, worst district manager ever!! Store is dieing because the merchandise is so over priced so he decide's its our fault no one is coming in to buy because we are not standing at the front of the store, so his solution is we will stand at the front of the store for our whole shift whether its 8 hrs. or 12 hours!! Even though we would go for hours with out one customer!! What I noticed was there is alot of the merchandise falls apart within a couple of weeks, repairs all the time on new merchandise and if someone trades a piece in they clean it up and put it back on the floor like its new!! Avoid this store at all costs!!

I recently purchased a ring from Whitehall and absolutely loved it. I have had the most compliments about the ring, when its not being repaired. Two weeks after wearing the ring the diamond fell out. I'm constantly returning it to have the diamond. Lucky for me I purchased the insurance. I recently put the ring in for its monthly "replace my diamond" and now their telling me their out of diamonds. Over two weeks and their still out of diamonds!!!!!!!!!!!!

I've just purchased a diamond engagement ring from WH and I couldn't be more happy. You all keep saying how the customer service is horrible, I've had nothing but all smiles and happy people everytime i go in. Maybe it is you that is rude and offensive and it rubs off on the employeses. All in all i Love WH and recommend it to anyone!

I work for Whitehall, and I would like to make it clear that the staff at my California store does not engage in discriminatory practices. We try to go out of our way to deal with everyone in a fair and respectful manner, whether dealing with customers, vendors, or job applicants. I find it offensive to be associated with those who engaged in the discriminatory practice that originated the lawsuit that was filed today.

I think it is unfair to paint all of us with the same brush. The fact that an ignorant so-called manager in the higher circles of the company caused this to happen by being bigoted and prejudiced does not mean that every employee is like that. I believe reasonable people will understand that.

I will admit that Whitehall is not the best company to work for. Their corporate policies regarding human resource management leave a lot to be desired. Training is non-existent, and hiring practices and criteria are suspect to say the least. Their approach to customer service viewed as a corporate-wide practice is awful, and the only thing everyone in a position of authority cares about is the numbers. I have seen completely unethical, careless and unprepared people occupy management positions thanks to the simple fact that their duplicity and deceitfulness allowed them to make the highest numbers in order to get promoted or hired, in many cases without any introductory company-specific training.

Nevermind that there are knowledgeable long-time employees who understand good customer service, and who know in-store procedures inside and out, who sell just as much or more, and whose only shortcoming is that they refuse to be pushy "sharks" out to make a sale no matter what. These are the people who really keep this slowly-sinking company above water, and they frequently receive no recognition, getting only snide remarks and negativity as a reward.

This company refuses to adequately fund what should be proper marketing campaigns in order to bring business in, and puts the onus on the sales associates, thus fostering the existence of a very throat-cut enviroment, and the mindset of getting the sale very aggressively, no matter what. Add to that jewelry of dubious quality, and ridiculously low commission and hourly pay rates, and you have a recipe for disaster.

If you have dealt with Whitehall successfully and happily, I am very glad for you. That goes to show that there are a lot of good people working for a not so good company. If your situation is the opposite, I want to offer you an apology on behalf of those of us who do care and who try to do a good job. And I will say something else, whether it applies to you or not...

A lot of people think that their position as customers entitles them to get something for nothing, and that the word "customer" gives them license to be rude, obnoxious, very hard to deal with, and even offensive at times. I believe the customer is always right, until he/she crosses the line into wrong territory. When that happens, we as customer service associates have every right to defend our dignity, our interests, and those of our employer. If that involves showing someone the door with assistance from Mall Security, so be it...

They have average jewelry, but they appear to discriminate against Muslims in America. If you enjoy supporting a company that discriminates in their hiring, this is the place for you. But if you are a person with a conscience, who believes in doing the right thing, this is not the store for you. According to CAIR's email, they have discrimitated in their hiring against a Muslim women, who wears the religious head scarve. I hope others will also choose to boycott this store, unless an appropriate remedy is found.

Signed -
A concerned American

My husband bought me this beautiful "estate" look piece for our 10th wedding anniversary and a month later one of the diamonds fell out. We took it in and they fixed it, even though we just bought it, they charged us to fix it. when we got it back, the diamond was below the bezel. Now,it has been 3 years since and we still can't get the ring fixed and they still have my ring. The excuse I keep getting is, I'll look for a replacement ring or I have to talk to corporate about it. Even after they've promised to fix it. NunyaNunya is right. Beware, of Whitehall! don't go, don't look, don't get sucked in!!

I used to work for them and they are the absolute worst! Not a single care for their customers, including employees. Once you get that receipt, you can kiss their asses!

After working for Whitehall now for over a year and still currently employed (hopefully not for much longer) I don't recommend purchasing from the company unless you love the piece. I mean LOVE IT. There are many unique pieces and every now and then you will find pieces that are exceptionally nice with good quality stones. I recommend checking out new pieces. The first stock of a new piece is always the best quality. As employees this is something we've noticed.
Unfortunately the home office is run by idiots that don't have a clue and if was forced to work in a store for one week would quit themselves. The in store customer service does depend on many factors such as the staff, the jeweler used, and the manager of the store. Not every sales person in the business is out to screw you. I'm definately not one, but I can honestly say I deal with complaints everyday and I apologize that you have been treated the way you have. If it was me, I would have done it differently, but I can only do what the company allows me to do.
As for not taking returns... THAT'S BULLSHIT. Know that company policy states if an item is returned within 90 days to ANY WHITEHALL LOCATION regardless of purchased store you recieve a full refund, but if purchased in cash or check you will be issued a check from home office for the full amount. I recommend paying on card so it can be immediately credited back. It is corporates fault that stores almost refuse to take returns from other stores because it actually hurts the store it's returned to not the store it was purchased from. If a store refuses a return ask for the DM's number, if they won't give it call corporate.
In conclusion... all services provided by any kind of corporation sucks. No matter which of the stores you go to it is always a matter of the location and each individual sales person. If you find a good sales person that shows you good service... stick with them and only them. That is my recommendation. Only buy from a person you can trust... and trust no one.

My husband bought me a anniversary ring and band for Christmas this past year since my other one was stolen. We bought at Whitehall in Concord NC. After a few weeks, by the way I own a Pawn Shop that I buy and sell jewelry and have eye pieces to look at diamonds, I noticed a cut in the diamond that was catching on my clothes. I looked closely at WH to examine but saw nothing. I noticed after a few weeks and took it back in. The cut was placed so no one would be able to really catch it at first. It was right up next to another diamond, and also being about 1/2 carat each they were placed tightly beside each other. They werent too happy about the repair. They gave me a promise date that I would have it back by Christmas in 6 weeks. I got it back in February! I called I don't know how many times and never recieved a call back. I will never shop there again. I wish I would of known about this website. And when I got it back, the diamonds were shaved where the bad spots were and put back on the same band. Looks so bad and its horrible that people dont care about true service to people like they did a long time ago. Those people are gone and so is honesty.

As a past employee of Whitehall, I will tell you that they definitely are not on my list of places to buy jewelry from. They have dishonest pricing, associates who will do ANYTHING to not take a return thanks to pressure from above from people who have lost sight of how special a jewelry purchase is, and less than fabulous quality for much of their product. Because of these things, and many others that I will not waste my time listing, they are a very unstable company. However, I must also defend them by saying that gold is soft and will break, white gold is yellow gold with alloys and will "warm up" and start to take the hue of gold back on as the rhodium wears away, and a large majority of diamonds do have natural inclusions in them. Now, that being said, walk down the hall to a store whose employees will educate you about these things and are proud enough of their product to show it to you under magnification. Not all jewelry companies who have locations in malls are equal. Mine started as a very successful independent 90 years ago and now has many mall stores to make it easier for our clients to shop from us. If you choose to purchase from Whitehall (or have no choice except to trade or exchange your piece with them), inspect the piece thoroughly under magnification. Look at the inside of the diamond, mounting/gold around the diamond, and shank/band. If you see something you are unhappy with, do not buy the piece. If you are planning on purchasing, have them buff out any scratches, wait to size it, and do not wear it until you are sure you are keeping it so they cannot say it is not in original condition. As for the 70% off case, it is liquidation product which is usually a return or trade in from another customer or is non-Whitehall merchandise all together and NEVER sold for the starting price. Don't buy it unless you know what to look for and have no expectations of it. Good luck!!!! You might need it.

My husband bought both of my rings at Lundstrom's in St Claire Square Mall in IL. The customer service was great. My ring still looks brand new, and I've had it about a year. I know it isn't the best quality in the world, and I didn't expect it to be. But, we bought what we could afford and what we liked, and we are happy with it. I get compliments on it all the time, and for the size of my diamond, it was a wonderful price.

I've read poor customer service ratings on-line following my purchase of two diamond necklaces from Whitehall Jewelers. I knew I would be returning at least one of the necklaces. This was within two weeks of buying both of them. So I was hoping I would not be given a hard time when I tried to return the necklace. Their return policy gave me up to 90 days to return - so two weeks should not be a problem. I made a special trip to make the return. I was told by the sales person that their manager was not there so they could not do the return - I would have to return the following day. They wanted me to leave it there with my receipt. They wanted me to find something else to exchange it with - but I would not hear of it as I did not need two pieces of jewelry for my wife. So when she was adamant that I could not return it that day, I told her that if I had to return to the store to return it, I would be returning BOTH of the necklaces. Somehow that enabled her to do the return for me. I'll be watching my credit card statements to make sure the credit goes through. I recommend not waiting until your credit card dispute privileges run out to try and return something. I'll think twice before I buy there again.

In AZ at Arrowhead Mall Denise is great, knows me by name and is most helpful, (all the represenatives are great at Arrowhead) I would give a 5 if it wasn't for the one experience I had with the employees at Metro Mall in AZ when I went to make a credit card payment. They are awefull, and the managers are rude as can be and not helpful at all.

I wish I would have visited this site sooner... In November I purchased a 1/2 carat platinum band from the Whitehall's in Omaha. My fiance had previously received good service there when he bought my engagement ring. Long story short, what I picked up was, at best, a 1/4 carat CROOKED platinum band. We have tried several times to return the ring for a full refund, but they refuse because there was "$300" worth of labor put into it. They also won't refund us our sales tax. So, to return the ring, it would end up costing us $400. Just tonight, when we again tried to get a refund, we were told by another jeweler to leave the ring at the store in order to prove we did not accept the shoddy workmanship. When we explained why we were leaving the ring, mall security was called. I cannot believe the level of poor customer service exhibited by this company. Believe me, neither I nor ANY PERSON I KNOW will ever shop at Whitehall's again.

This company is the poorest in management & customer relations I have ever known in my life.

So far so good! I bought a BEAUTIFUL necklace as a Christmas gift for my mom from Whitehall in Mesa, AZ. I didn't want anything too extravagant, but the design was unlike anything I had been able to find before, and it was perfect. I was a bit surprised to find something so unique since mall stores usually carry similar or exactly the same items. This piece was different. In fact, my mom had been looking for a necklace like this for a couple of years and had not been able to find one. It was beautiful and elegant, and looked anything but cheap. The price was very reasonable and so far the necklace seems to be a quality piece of jewelry. Also I was impressed with the exceptional service I received. The associate was helpful and nice. She greeted me promptly and answered all of my questions, but allowed me room to look around & didn't make me feel trapped or smothered. This was a nice change from the way I am usually treated by sales reps due to the fact that I'm pretty young-- in most stores they either ignore me completely, or worse, act as if I'm going to steal something. I was particularly impressed because I didn't exactly go to the mall that day looking like I had two pennies to rub together, much less like someone looking to spend money on a luxury item like jewelry. My mom LOVES the necklace and I think it was the best purchase I made this Christmas. I don't know that I would ever purchase something as important as a wedding or engagement ring from ANY store in ANY mall, but as far as most of my future jewelery purchases go, I think I will try Whitehall first.

I can respect the store managers for there loyalty to Whitehall. Unfortunatly the first time you deal with a store can make or break the customer, I purchased a $1,200.00 three diamond ring for may wife for Christmas, The purchasing experiance was great. It was sized the first time when we purchased it,and i went to pick it up before Christmas to pick it up, She opened it Christmas Day and the ring was sized to big. We went back to the Long Island Store in Massapequa Mall where i purchased it, resized it again and waited 3 days. On picking up the ring the shank was thinned out and not striaght. I was shocked that they would give me the ring back in this condition. We left it again 3 days more, They put on a thicker shank and told us the ring was worth $100.00 more now, That was great but the ring was now too small, We asked to see the repair man and the manager would not alow that. My Wife was so upset with the ring that we requested to return it. At first they said we couldnot due to resizing. I fliped out and asked to speak to the district manager. He would not speak to me over the phone, He told the store manager he would see me next week, I was floored really getting fired up I demanded my money back and was given a real hrd time at the store.
I hope some corprate person reads this one. This is absured treatment for a customer. I finally got my fefund after a frustrating argument and will never ever deal with any Whitehall or affiliate store again.

My wife and I got our wedding rings from Lundstrom in Altamonte Springs, FL. Although the service at the time of sale was good, everything after that went downhill.

Although gorgeous, the quality of my wife's ring was absolutely appaling. Diamonds repeatedly fell out, and the white gold kept turning yellow. I was practically going back to them for repairs every couple of months.

The biggest problem was when after 13 months, two weeks before the wedding, we had to give it in again as two of the diamonds fell out.

A week later, we got the ring back. To our complete and utter shock, they completely ruined the ring, only replacing one of the missing diamonds and changing some of the white gold to rose gold, completely spoiling the way the ring originally looked.

Once we got back from our honeymoon, we called them immediately, and spoke to various people. The staff turnover in the store was terrible with managers changing repeatedly and our concerns completely ignored.

Eventually, we were told that a new ring had been ordered but would take a ridiculous *three* months to arrive. Furthermore, store staff alleged to have to left messages on our cell phones, though we never received any messages.

After many, many phonecalls and going into the store the complain, we got a new ring. Hopefully, this one is better quality than the last one.

My final word: don't buy from Lundstrom unless you absolutely have no other choice, and get the warranty! You'll regret it if you don't.

As an employee of Whitehall Jewlers I was shocked with the problems some of the customers have had at various locations. I feel I need to defend my company. We try to give the best possible customer service! That is something that we are drilled in over and over again. I began with Whitehall as a customer several years ago. Only because I was so impressed with the company, I asked to be a part of this wondeful team. I am a 55 year old woman who loves jewlery. I have bought a lot from Whitehall. I have had all of my larger pieces independently appraised and every piece has appraised higher than what I paid for. I was happy as a customer and even happier as an employee! We have quality jewlery at fair prices.

We, too, have had nothing but great service at our Whitehall store (Southwest Plaza Mall, Littleton, CO).
My wife and I have bought inexpensive, on-sale items as gifts. I have bought my wife two diamond rings thus far, the 2nd one being an upgrade. I expect to upgrade this one som