Take my word for it and stay away from that store!!

I ordered some items online. They didn't fit so I had to return them (paying myself the shipping costs). Everything was shipped to them, as I check with my carrier. When I received my refund I noticed that credit for one of the items was not issued. After multiple phone conversations, and faxing all kind of papers to customer service, as per their requests, I was told that this item for some reason didn't get scanned so I will not be getting credit for it. It's not my fault that they are not doing their job. But I HAD TO PAY FOR IT!!
Very disappointing. :(

Our worst experience ever!! some cashiers need to get an education or get fired.They shouldn´t work in stores cause they have no manners! Beware of Octavia, she definately is the worst ever! Her attitude and her language suits better in a strip bar not in a department store, I was surprised they allow people like her to work in their store! And to the other cashiers who saw what was going on and decided to keep thier mouth shut--YOU´RE ALL A BUNCH OF COWARDS!! There was another customer who came up to us and told us she saw everything and even stayed with us until the manager came, I thankyou from the bottom of my heart, YOU´RE MY HEROE! aBOUT THE STARS i GAVE ONE TO YOU MY HEROE!

WORST EXPERIENCE EVER!!!! The employees are VERY RUDE and immature, and the managers are extremely UNHELPFUL, unprofessional and also very rude. The last time I was there the sales clerk over charged me by $10. When I realized what had happened, the employee and even the manager refused to reimburse me and they were very rude about it. I am an honest person and I don't steel. I have been a loyal customer of this store for about 10 years. But after my HORRIBLE EXPERIENCE at forever 21, I will NEVER shop at that chintzy store again!!!! If there were an option to give Forever 21 negative 5 stars then I would do that!!! Forever 21 is seriously that AWFUL!!!

i am a forever21 employee in the san diego area. i absolutely love the clothes, we have really cute stuff. but they are such cheap quality.
i love my job and my responsibilitues, i love helping out customers and all, but i hate how they treat us. they meaning managers and district managers and higher lever officials.
you think that 21day exchange policy is bad, you should see the employee policy.
all our sales are FINAL! and we only get 10%off.
mr.chang(the owner) is the cheapest man i have ever heard of.
get this, the district manager gave us ALL(the girls at our store) a retraining/warning because we cant "talk and be friends out of work"
this is ridiculous.
i hate forever21. i love working with retail just not forever21.
they make sure no one has fulltime (40+hrs/week) because they dont want to give us benefits or overtime. every employee works about 8-14hrs a week, minimum wage.
i apologize to all those angry customers complaining about the employees and how bad the customer service was, but i think its a big result of the way we(employees) get treated as if we're nothing.

all in all, forever21 sucks. i hate it. the only reason im there is because the economy is horrible and i am a broke college student at this point any paying job is good for now. so im swallowing my pride for a couple months and staying there.

i hate it!

I have been a very loyal customer at Forever 21 for a while. I love the clothes no matter how cheap the quality because they are cheaper in price, too. I bought a dress for a wedding and an hour before the wedding I put the dress on for the first time and the zipper broke. I took it to the store quickly (tags still on!) and asked if I could swap it for a dress that isn't broken since I had not worn it yet and with any other store this would not be a problem. They would not let me exchange because I did not have a receipt. I asked for a manager or someone higher than the people working there. The girl (very, very unprofessionally) gave me a cell phone number and told me to leave a message with the lady. I did. She never called me back. I still have the BROKEN dress that I payed 22.00 dollars for and I think the return policy is the most ridiculous thing, ever. They need to be more understanding with things that are not a customers fault and cater better towards customer satisfaction. On top of that, they need to hire people that can show empathy and sympathize that the product malfunctioned, not the customer.

and by the way- isn't the customer supposed to always be right?

Okay, I love the clothes, but the service is horrible. I am a kid and all of the employees just gossiped about me and my friends and didn't do much to hide it. I was locked in the dressing room and it was horrible. You can't walk out of the room to show your friends witgh out being screamed at. It is like school. We were mocked and all we bought was a hair clip that was like a $1 so we paid in quarters so the cashier says "do you have any pennys?" creep! I wrote a letter to them and I think they got fired so they do a good job to fix your issues. I felt so in power when I figured out they might have gotten fired.

JUNK JUNK JUNK ..... it's doesn't even deserve 1 star - absolute junk.

Customer service is horrendous. My 18 year old sister in law bought a black and white dress there - the black washed into the white - and forever 21 didn't want to hear about it. NO return policy - nothing. The dress was washed in cold water in the washing machine - exactly according to the instructions.

Do not shop here. Everyone comes from Europe and hears about this store thinking they are getting great bargains ... don't waste your time or money - go to Macy's (and buy on sale) or the gap, H&M, Old Navy - at least the customer service is good - and the quality is not crap.

I love the clothes at Forever 21 (however crappy they may be) but the service was the worst I've seen at a store for a long time. First, an employee was wondering around and I needed some help getting a shirt down from a high place, so I asked her for assistance and she snapped at me "I'M ON BREAK!", next my friend and I were trying on clothes in a dressing room so we could have each others opinions and another employee yelled at us for sharing a dressing room (even though the other ones were full since it was busy), and lastly, I was checking out and the lady at the counter said the shirt I had was broken so I hurried back and got a new one, and while I was doing that my friend heard the lady saying to another sales clerk "maybe we can fix it" and when I was walking towards them the other sales clerk whispered to her "shhh, she's coming!!". I have no idea what that was about but it sounded very fishy like they didn't care if my item was good quality or not. But I still love the clothes, but if this ever poor service ever happens to me again I may need to talk to their manager!

(also this was at The Mall of America, so watch out!)

Forever 21 has a HORRIBLE (!!!) exchange policy! I also found that over the past year, prices have gone up. The fabric isn't good quality and the service isn't so great. But once in a while you can get a good buy.

This store / company has the WORST CUSTOMER SERVICE
Are we really willing to put up with such abuse just for a good buy
This company stinks! and they could care LESS about the customer
All they want is our money

I have just reviced my online order today. I order all the items before i read about what others had to say about their expirences, i was pretty scared to get ripped off. Maybe i just got lucky though? The items i bought were everything i expected them to be. Everything was neatly packaged and for the priced i bought them the quality matched. Now you can't expect to be getting guess quality with the priced that you buy this clothes for. I was defiantly surprised about customer service, they aren't as bad as all of you say. My only two complaints i have about my things was that the colors they have online are a little more vibrant than in person. It is a little more darkend. the clothes were also quite wrinkled but thats an easy fix. I recommend!

I love Forever 21! Stylish clothes to fit anyone's budget. Sizes are a bit big, but it should not be an issue. I highly recommend this store to women under 40 years of age. My favourite items from this store are the dresses.

In my opinion, they are not even worthy of 1 star. I purchased a pair of earrings only to find out once I got home they were damaged. I called & talked to the manager & had to convince her to let me exchange them for the exact same pair because as she said all jewelry is final sale - regardless of it is damaged or not. Once she agreed to let me exchange it she hung up on me. I didn't even get her name. Since they have such a strict policy on this stuff, maybe they need to be looking over their products & pulling damaged goods off the shelf. This will be the last time I set foot in a Forever 21!

I shopped at Forever 21, it was pretty bad! Not only are the close of poor quality but the sales people are as well. The cashier was very rude. She acted like it was a burden on her to return a shirt and ring me up for another! Don't shop at the forever21 at they Tyler mall!

TERRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I shopped online on June 20th. My order still hasn't even been shipped and it is July 3rd. I ordered a dress to where for the fourth of July. I guess it won't be here. I called and the lady was very snotty and said that no one had gotten to my order yet. don't order there!!!!!!!!!!!! Unless you want to pay for something and not recieve the product. horrible customer servive, very rude.

they shipped me someone else's order and the other person got my order. hope this never happens to you as they are not helpful at all.

I work in a Forever 21 in Kansas. I have no experience with the online purchases, but I know in our store, we pay very much attention to the customers, and are always willing to help customers build outfits, or find specific items, or answer any questions they may have. I have read most of the other reviews, and I will try to help people out a little.

The clothes on the mannequins are picked by separate employees than the employees who are working in the store during the store hours. Sales associates and store managers work during store hours, and we are not aloud to remove the items from the mannequins. The mannequins are very expensive, and also, removing the items from them would mess up the image of the store. If a customer wants one of those items, the employees are supposed to first run the skew number through our computers to see if there are any of the items somewhere else in the store. This is only somewhat accurate because the system only updates once a week. However, if the computers say the item is still in the store, the employee should then begin to search for it. I know in my store, we search alllll over until we're sure we don't have it. If they don't have it, the employee is then supposed to check with other stores for the item, or place the item on hold, and order another.

Most of the reviews complain of rude employees and poor customer service. I'm very sorry to hear this. To make sure something is done about this, I would call the store and ask to speak with the manager. If the manager is also rude, I would ask them how to reach the district manager, and speak with them about it. I know at my store, if there is a complaint about a rude employee, the employee is questioned about it and written up. I'm not sure how many chances you get after the first write-up, but they would eventually be fired if their behavior continued.

A little advise: I would try everything on that you are considering purchasing, and make sure there are no holes, or any other damages. The return policy is a little strict, and I'm not exactly sure of the reason behind it, but it is what it is, and since the clothes are cheap, I wouldn't complain too much. When you go to make your purchase, the cashier is supposed to ask you if you are aware of the return policy. If they do not say this, I'm not sure what you should do other than take it to a manager, but I do know they are required to ask you that. If you say no, they will tell you. The receipt also states the policy:
"Exchange or store credit is allowed within 21 days of purchase with original receipt and tags attached. Merchandise must be unwashed, unworn, and undamaged for exchange or store credit.
Sale merchandise and jewelry are all FINAL sale items and cannot be returned for exchange or store credit.
Store credit and gift cards are not redeemable for cash or transferable and cannot be replaced if lost or stolen.
There are NO cash refunds or credit back to credit/debit cards"

Yes, I would agree that some of the clothes are not the best quality. However, they are very cheap, so in my opinion, you are getting what you pay for. I loooove the clothes in the store. It may be a little overwhelming when you are trying to find something specific, but believe it or not, there is an organization. It is typically based on style, fabric, and colors. You should ask an employee for help, and they should be able to point you in the right direction, or help you find the item.

Now my personal review... my favorite items in the store are the jeans and the basics to an outfit. I have had 3 pairs of jeans for over a year, and only 1 pair is beginning to get a hole above one of the back pockets, which is reasonable considering how often I wear them, and the fact that they are made with very soft and flexible materials. I just bought another pair of jeans that are extremely comfortable, and were only around $14. Another pair I bought over a year ago were only $12.50, and they are still in good condition. I love to buy camis and different colors of comfortable tshirts. The basic camis are only $2.50, and one I bought over a year ago just recently developed a hole near the bottom where I constantly grab it to pull it down. The tshirts I buy are only $4.80, and they are soo comfortable! I would just pay close attention to the care instructions, because I machine washed a little cotton dress that it said to hand wash, and it messed up the dress a little. Before I began working at my store, I noticed the employees do not do very much greeting, which I actually liked. I hate to go to a store and have employees constantly asking me how I'm doing and if I'm finding everything alright, for me to just continue to give them a fake smile and repeat that I'm just looking. However, if I ever needed help with anything, an employee was always close by, and more than willing to help me with anything.

I would gladly answer any other questions!

This store is absolutaly HORRIBLE! i have never experienced anything like it before. Ive had problmes with this company on more than one occasion. Once i went to the store, and i saw a really cute shirt on the mannaquin. I asked the store employee where in the store the shirt is located. Her answer: "Oh, we dont sell that shirt here, its just for display!" Like are you kidding me?!? Another time i ordered an order of about 20 items online at the end of summer, and i waited almost two weeks for the order to even come. When it came i opened the package, to find that one shirt had two missing button, another shirt had a hole the size of a penny, another shirt had pen stained all over it, every item was very rinkled and they had a foul smelling odor to them. I called customer service and had to wait and hour and a half to speak to someone, they told me they cant prove that the stained and damages to the clothes were their fault because i was calling 18 days after my purchase, when i had just recieved it!!!! Another time i was ordering a gift card online for my friend for Christmas when i was told i couldnt order it unless i had a confirmation number from my credit card.(i had to call them because the website neglected to tell me that!). After i got my confirmation number, i called them back to give it to them so i wouldnt have to the the whole process online. They told me i had to order a whole new giftcard, i went to do that and again even with the confirmation number it wouldnt go throug! I called them back and they told me because i had just ordered a gift card i had to waite at least 7 days until i could purchase another one! Yet, in reality i wasnt able to purchase the previous one, finally after 3 hours of fighting with them i got my order cancelled. I will NEVER buy anything from them online or in the store EVER AGAIN!!!!

They are the worst company i have ever delt with!!!!!!!!
They won't refund my money and it has been 4 MONTHS!!!!! What the hell? On their website it states that you will get a refund after 2-3 weeks!!!!!!!! LIAR!!! AND THE PHONE REPS SUCKS TOO. THEY ARE SO UNPROFESSIONALS!!! Who the F*uk hires these morons? It seems like they are lazy bitches who don't care about the customers!!!
I emailed and called them several times and still have NOT GOTTEN ANY OF MY MONEY BACK!!! LOOKS LIKE I AM NOT THE FIRST. A LOT OF OTHER GIRLS HAVE THE SAME STORIES HERE??
F21 WE DEMAND OUR MONEY BACK NOW!!!!!!!

Forever21 is THE WORST store on the face of the earth. This guy TYLER at Forever 21 in Sarasota FL deserves to get fired.

fave store by far. cute,chic clothes that are cheap, but don't look it! :))

The worse on-line buying process!!!!!

I ordered a $100 e-gift card for a gift early on Saturday morning as a gift for Sunday. No reason to expect that it wouldn't be a near-immediate transaction. 12 hours later I get an email telling me that I have to call my bank and get a verification number. Ugh? The bank is closed on the weekends so my Sunday gift is now late.

I called Forever 21 on Monday morning and am told that they already have the verification number, but I have to call the bank to get it again and then tell them so that they can compare it. Again, ugh? They also tell me that I can fax them a picture of my credit card and when received they would immediately send the e-gift card.

When I called back to check on it, I was told that it could be another 24 hours before it was sent. UGH? By this time I am way past irrate and the second person I talked to took the time to contact the supervisor and she assured me that the order would be processed.

So the advice is -- find another company to buy from or at least stay away from their on-line services. I would hate to have you asking ugh? ugh? UGH?

It's great to be able to get nice clothes at low prices but this store is not worth it. I bought a pair of jeans from them recently and when I wore them the next day and peeled off the size sticker I found a thigh length, thick glue stain from the sticker. I go to exhange the faulty pair of pants and lo and behold ALL the jeans are defective. Instead of taking them off the rack, they leave the jeans there so that other unsuspecting costumers can purchase that. And instead of giving my money back they refuse. They offer store credit. It's not like I didn't want the jeans...I did. The jeans were DEFECTIVE. And surprise surprise glue does not come off in a wash. So thanks Forever 21, for having the WORST SERVICE EVER.

And just like with some other costumers the manager just get repeating their policies like some robot.

I would rate this store on the negative scale because it is HORRIBLE.

Good for buying plain tee-shirts and layering tops...those are usually okay as far as fabric, but all the pretty stuff breaks within seconds! I bought an adorable navy jacket. The first time I wore it, three buttons came off. One of them fell off when I was literally just standing still, talking to my friends! Not even moving, and it popped off out of nowhere! Also, a lot of their stuff is polyester, which is very uncomfortable to me.

I have on word for you: HORRIBLE

The worst store ever!!!!!!!!!!!
I wanted to exchange one item which I bought one weak earlier, and the stupid (the only way I can describe the salesperson) said she can not do it... She even didn't say anything like "sorry" or whatever, just "next" like I didn't exist. The just think to sell the TRASHY CLOTHES which you can't even call clothes.... At the end I just left the stuff on the counter... I didn't have anybody to talk with....
So guys don't waist your $$
THEY WON'T SEE ME THERE ANY MORE!!!!!!!!!!!!!!!

The Braintree, MA is the worst store I have ever entered. And the quality of the merchandise...well, it isn't quality. Several accessories I bought broke after the first wear.

The store reps at this store don't seem to take customer service seriously. My cousing and I watched as the manager at the store treated a customer like dirt....and all the manager did was repeat, over and over again, one of the store's policies without ever addressing the customer's situation. And if you were brave enough to enter this store in the evening during the Christmas season, you might have seen the girls and the security guard whooping it up, sales reps putting nail polish on each other, etc. Nuts!

I ordered a few items for a vacation I was taking. The items were ordered on the 7th and i paid for express shipping Since i knew I was leaving on the 20th and wanted to make sure I got my items on time. It is now the 16th and my items havent arrived. I called to get a refund on my express shipping and was told by the operator that she had to contact ups. Which she did I come to find out UPS lost the package and that the only option I have is to open an investigation.. I was told that they could forward the problem to upper management and they could decide if I get a refund or now. No consideration to the fact that the only person being screwed was me. I asked them to refund my money numerous times... Even telling them I didn't wanna shop somewhere else i wanted to go to THEIR store and purchase the items I wanted but was still refused.. I even asked to speak to a person in a management position after i Recieved a bitchy comment of "they are just gonna tell you what i said" to which i replied then I'd like to hear it from them.. Id like to report every since person I spoke to but It seems like EVERYONE in their customer service center is a bitch.. I have worked customer service for MANY years. and NEVER in my life have I been treated so badly by not one but ALL people on their customer service line. and seeing how I have a friend who's sole income is selling items fromhome and frequently uses UPS and has said they have never lost his package and upon reading other reviews learned that this is far from the first time this has happened with forever 21.

Out of the many times I've visited forever 21 and spent money there, i only have one thing remaining in my closet - a black jumper that criss-crosses in the back. The fabric doesn't pill and the glossy black buttons look alright. But the 99 other purchases were probably worn twice and thrown out. So now, I just know not to step into this store. Being in there depresses me for some reason. Clothes shouldn't be made so cheaply and thoughtlessly.

I JUST WANT TO LET EVERYONE KNOW WHO HAS ORDERED SOMETHING THROUGH DEBIT OR ANY OTHER METHOD THAT IF IT TAKES MONEY OUT OF YOUR ACCOUNT, AND YOU WERE DENIED PLEASE CALL FOREVER 21 AND TELL THEM "I ORDERED SOMETHING AND WAS DENIED, HOW DO I KNOW YOU WON'T STEAL MY MONEY!???" RIGHT AWAY THEY WILL GET YOUR CREDIT CARD NUMBER AND BANK NAME, AND CREDIT IT BACK ON! IF YOU DON'T DO THIS--- YOU'LL RISK LOSING ALL THE MONEY!!!
I have had the worst experiences with Forever 21 and i'm at my last end with this company! I called once already before finding this RATE IT ALL website and some person from china could barely understand me and told me they'd credit it back. After reading kokoko's review since she had the same problem, I quickly called back ANGRY ALL ALL H$#@! and demanded to know how they won't just steal my money!! I'm going to currently be watching my account though to make sure that they do this. DO NOT BUY at this company!!!!!

I like this store. yeah the fabric is kinda crappy but I dont really care because its cheap. Dont buy before trying on the clothes or else you will find yourself going back to exchange your clothing. yes they dont return, who cares its cheap! and about things falling apart take care of your stuff and they will be fine. I have stuff I bought 5 years ago and they still look great! and about the buttons falling off...are you serious?? If that certin item means alot to you all you have to do is sew them back on it only takes a minuet. and if you cant find the button that fell off buy some at the 99cent store and replace them 99cents + 5min of your time = Easy. Otherwise buy a new one. I shop at this store alot cuz its so cheap. Online sucks! sorry :(

The sizes are random, some mediums are huge and others are tiny... TRY EVERYTHING ON BEFORE YOU BUY IT!! Yes, most fabrics are cheap, but hey, you get what you pay for. If you are looking for quality you are better off somewhere like H&M.

After having waited for my refund to be processed and not seeing any
refund on my Credit card statement, I contacted F21 and asked them what was happening. I was told that they encountered a 'problem' with
my credit card and couldn't issue any refund.

Needless to say, I was very disappointed that if I had not checked my credit card statement, I would never have known that my money was not
being reimbursed.


If they were having some problem with the refund, I would have at least liked to know it instead of being kept in the
dark..

Anyway,since they asked for the info, I promptly gave out my credit card info and waited for the refund. THREE days later, no news of any hope of a refund..even after I sent ANOTHER email to inquire about it. Silence. So I emailed Customer service once AGAIN after around 4 days and a F21 representative told me that they did not receive my credit card info and that
I should send it again (!?)

Which I did. I asked for a confirmation. No reply.

I honestly find it APPALING that such a
thing could go on. I sent back the item, was assured that I would be refunded. I wasn't and I wouldn't have known about that if I had not
checked my credit card statements myself. When I asked about it and sent the info as requested, it was IGNORED not once but TWICE.

If I do not receive any reply about this, I'll be contacting my bank immediately to cancel out the payment. I have already waited more than ONE month!

Anyway, I never really write reviews and stuff but this was truly a horrible experience and I just wish to make sure that you guys DO check your credit card statements etc when you make a return coz apparently, they would not hesitate to steal your money and when you'll try to get it back, they'll just ignore you.

they're clothes are cute but the fabric is very cheap and thin.  I also hate their return policy.  Poppypia has the same return policy.  Charlotte Reusse however, will allow you to return OR exchange items without the whole store credit mess!

Tulsa,OK Woodland Hills Mall. This store was great until I found out it's return policy. I mean seriously what kind of retain store doesn't give you a cash refund or debit/credit refund when you have the tags on the items AND the reciept? DON"T BUY ANYTHING THERE UNLESS YOU WANT IT FOREVER. THEY KEEP YOUR MONEY NO MATTER WHAT!!

Worse than horrible. I waited about 25 minutes to make my purchase- then they charged me twice. I called on it and they said I need to bring in proof of being charged twice then they could submit it for review to SEE if I was elligable for a refund. They tried to give me a store credit- I said NO WAY. When I went in they were rude and it took about 30 minutes for them to help me then noone knew how to handle it. They were rude to me when it was their fault- nOT MINE! The item they double charged me for fell apart after the very first wash but it wasn't worth the stress to go to them again. WILL NEVER SHOP THERE AGAIN!!

I would give this store no stars if it were possible. I have been haggling with Customer Service for about half a month now. Their goof up and I still can't get my money back for the shipment they failed to deliver. Customer Service is the worst I have ever encountered. Their number just rings and rings endlessly. I usually hold on the phone for at least an hour just to speak to someone. What a waste of money and time! Just not worth it! The clothes aren't even that nice. Bad quality and bad service = Bankrupt eventually.

I decided to take my receipt and put an X through it to remember not to go to their store ever again in Chicago. The staff is more concerned socializing with each other than helping customers. The Assistant Manager has no skill set as a leader. I purchased a dress yesterday at 10.99 and today it is 7.99. Of course, the Assistant Manager's lackluster performance made me realize that I should have stuck with H & M, Target, Marshall's, etc. over their pit hole. Never again will I step into the store or visit their URL. They are horrible!  I wish I went to this URL first before I even stepped foot into that awful place.

TERRIBLE CUSTOMER SERVICE!!! I PURCHASED 2 JEANS IN A STORE. I CHANGED MY MIND I WANTED TO RETURN ONE OF THEM. I WENT TO STORE HOUR LATER WHERE I PURCHASED THEY DID NOT GIVE ME MONEY BACK THEY GIVE ME STORE CREDIT WHICH IS I DONT WANT IT. THEY TOLD ME ITS THIER STORE POLICY.
I HATE FOREVER 21'S FUCKING STORE CREDIT I DONT EVEN WANT TO SHOPPING AGAIN THERE.

TERRIBLE CUSTOMER SERVICE!! I received an order 3 weeks ago where 12 items were missing and I have been back and forth on the phone with their customer service & they keep telling me the "missing items investigation" is still ongoing. I just want my money back already!! I do not recommend ever ordering from them.. they are unprofessional, stupid and lazy!

I ordered from online for 256$ 3 months ago but never got my package. The customer service has been stalling ever since, they ask for extra time every time I call, say they didn't get my fax etc... I want my money back!!!!

Awful customer service!!!!!!!!!!! I was sent someone else's order 6 WEEKS ago. I am still waiting for a refund.... Customer servive is just terrible. They will not let you speak to a manager either. All I want is my money back. What sucks is that I even paid an extra $25.00 for 2nd day delivery. It came in 2 days, but IT WAS SOMEONE ELSE'S ORDER. AWFUL!!!

I own about 3 or 4 clothing items from that store. And they have been good for about 2 years. But that was only because i searched high and low for good quality fabrics that i knew would last long. I wouldn't shope there again for  the people worling there are very rude. They do not care about thier customers at all. They should start caring or else they will lose all of thier customers to other stores that actually care.

good.

I ordered a dress 5 days before a performance off of the website. I paid extra for 2-3 b day delivery and got it the day of my performance. Then, I opened the box and it was a wrinkled, pen stained pink dress. I called the Customer Service line and they told me that I had to pay to send it back and that I could not speak with a manager. This is a very, very rude and unprofessional company.

Forever 21 is not a quality store.

However, i shop there all the time. The clothes are cheap and in style. I would not buy something online unless i have physically seen it in the store. A lot of the clothes are made out of very cheap fabrics and materials. I comb the store for hours to looks for the best made items and i usually come out with 2 or 3 cute pieces for 60 bucks or so.

Be careful when washing these items are far from heavy duty.

i luvv their storee~!

i like this one its k

I don't have one around me anymore... I definitely miss it. :(

God i love this place. fantasticly cute clothes for wicked low prices.....you cant beat it!